Flipkart Complaints & Reviews

I ordered a laptop from retailnet on 8-8-19 in freedom sale it was confirmed and the delivery date was by 11-8-19. Today it's 13-8-19 still has'nt got my package, really disappointed. And also dismayed with the flipkart assistance no customer care number displayed in the app neither contact us number nothing. It's a request to please inquire into this as soon as possible.

I have placed order with flipkart to buy a mobile on exchange and the courier people cancelled picking up my old phone saying its broken when its not. He gave an idiotic fake reason and cancelled the order and whn i had word wid customer care they said they'll make sure they'll deliver the product but not they are saying they can't. Which is completely insane.. They are holding my 2 orders amount. They take almost a week to refund the amount. Same thing happened with my friend the courier guy just said the phone has opened for repair so he can't pick that phone and cancelled her order as well. So basically flipkart is accepting fake orders and cancelling the delivery of product giving unwanted reasons. I was following up with them from a week.. They have wasted my so much time and never delivered any product nor did they refund my amount..

I placed order of motorola vision one in exchange of moto g5s plus.
Expected delivery was on 22nd of july and the delivery person came without prior information. I had to ask him to come again at the end of the day since i hadn't taken backup. He checked the phone and told me the phone is fit for exchange and asked me to collect the new phone from their hub later after i take the back up. The person at the hub denied for the exchange. And after multiple complaints regarding the same incident, flipkart escalation team provided me dates after dates for resolution. They kept my prepaid money in their channel for 2 weeks and the refunded. During this time i complained multiple times and asked for prompt response which was keeping delayed.
The attitude of the hub incharge and delivery person hasn't been good.
Aug 11, i received a call from flipkart escalation team that their is nothing they can do about it.
I now have to pay interest for the amount they kept with them for 2 weeks, and flipkart has earned by delaying the response.
[incident: in[protected]
Incident: in[protected]

Supercomnet has received my order on 9th and yet today is 12th and still no update on the package. It is still showing order is being processed by seller while the delivery date was supposed to be 10th. Flipkart has no idea about my package and it seems apparently they don't knw anything about their own sellers. I will be leaving town but still they won't deliver my order. How do u expect customers to trust flipkart when they can't even communicate with their own god damn sellers. And why do they give a date if they ain't gonna follow it anyway.

I ordered a redmi k20 from flipkart and paid for it in advance as well. I was supposed to recieve the product on 10th aug and i can see that the phone has reached the nearest flipkart hub to me on 10th aug and yet i still haven't recieved it. Customer care representative has assured me that i will recieve the phone by aug15 and i can't wait that long. It is sad that i didnt even recieve a notification for the delay and that i had to contact customer service to get the update.

Purchased: Complete Mobile Protection 1 Year by Flipkart Protect
Seller: Jeeves Consumer Services

Policy Number:JPPOFFK1886183
Activated on Infinix Note 5 (Berlin Gray, 32 GB) with device number: [protected]
Valid Till: Fri, May 22nd '20

phone Seller:
Flashstar Commerce (flipkart)

Product got damaged on 1st july 2019
complain registered on 2nd july 2019
phone picked on 4th july 2019
needed to be returned within 15 working day, did not received as of 12th august 2019

I had ordered some grocery items from flipkart on 3rd aug 2019. the delivery date was 8 aug but without intimation flipkart delay my order i also talked to customer care executive but no solution was found
i registered a complaint (complain number :-IN[protected] regarding order but no solution found even flipkart not updated regarding my complaint. the customer care executive her name was kavita singh was very rude.

i have already paid the amount when i ordered product.

this is the second time flipkart delay my order without intimation

my phone number is:-[protected]

I have issued a complaint to flipkart against wishmaster for cracking screen of my device while exchanging on 08/08/2019 order id: od[protected] dated 06/08/2019. Flipkart assured me solution within 10/08/2019 by callback but they didn't. I have contacted them again on 10/08/2019 and they extended deadline upto 12/08/2019 without giving any resolution & without any callback. Again i contacted on 12/08/2019 and again they extended deadline upto 14/08/2019. What's going on in flipkart! Careless service from them.

Shame!!!

Followings are incidents number received via email id:

Incident: in[protected] dated 08/08/2019

In[protected] dated 10/08/2019

In[protected] updated 12/08/2019.

Give a solution asap.

I had ordered for iphone x space gray from flipkart. The seller (Pradeep trades, jaipur) gave me a silver iphone x which is the us varient. There was nowhere mentioned on flipkart that it is an us varient. Fraud was committed with me. Flipkart deals with unauthorised sellers. The charger of the phone also looks like it has been used. Flipkart really has the worst customer support

Hi sir/madam,

I am jayapala p m, i have ordered the above item on 15th july 2019, order id - od[protected]. The item not delivered at all, but the order details that shows delivered on 18th july 19 thought the item has not been delivered. I have sent two need help? In the flipkart app but the issue is not resolved. I request flipkart team to look in to the issue as early as possible. I am a premium customer for flipkart from the beginning of the flipkart launch in india. This is the first time i am facing this issue? Please look in to it as early as possible.

Regards
Jayapala p m

This is in reference to my recent purchase of Samsung A70 phone, which was denied to deliver to me by ekart person, stating that the phone that I am exchanging, i.e. Oppo F1s has scratches on its upper back side and we can't accept it as per our policy and at the same time i called the customer care and also got the same revert.

As per your policy:

By participating in the exchange i confirm that i am the sole and absolute owner and/or user of the product mentioned above (Device).

I understand that the following checks will be conducted by the delivery personnel who will be delivering the new device and picking up the old device:

A. Brand and model of the old device matches the declaration provided by me in the flipkart website at the time of purchase of the new device.

B. The phone switches on and should be in switch on mode for a minimum of 30 seconds without connecting to charger.

C. The imei of the old device, provided by me in the flipkart website at the time of purchase of the new device, is correct and there is no mismatch.

D. Screen should not have any cracks and it should not be coming out from edges. Body of phone should not have any crack and there should not be any button missing from the phone

E. For all phones, the screen lock should not be active (All forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart lock, etc needs to be de — activated).

F. For apple iphones, i-cloud account is unlocked.

G. I understand that agreeing to the condition assessment program will allow flipkart and its third party service providers access to my device, solely in relation to conducting the assessment of the quality parameters of my device.in the event my device is eligible for condition assessment and i choose for the condition assessment, i hereby agree to flipkart and its service providers accessing my device for the purposes of conducting the condition assessment.

I have attached your complete policy also, where nothing of that sort is mentioned that the phone should not have scratch on its back. There is a difference between crack and a scratch.

Scratch: to rub a surface with a sharp object, especially by a living creature to remove itching with nails, claws, etc.
Crack:to break apart under pressure.
Source: http://wikidiff.com/crack/scratch

Scratch vs crack - what's the difference? | wikidiff
Wikidiff.com

As verbs the difference between scratch and crack is that scratch is to rub a surface with a sharp object, especially by a living creature to remove itching with...

The outcome, I got is I didn't received the new phone.

I am extremely disappointed by your services and will have to post this on various social media so that you should learn not to repeat this to any other customer.

Attached are the image of the phone (Oppo F1s) which i wanted to exchange with display intact and minor scratched on the back.

Regards,
Parth Talsania

I was paid my paylter of july due money was deducted from my account but i didn't get any conformation from flipkart. It shows due after my payment also.
I was complaint 2 times to flipkart costumer care they said that your money was reached to flipkart we will updated in 2 to 3 days but after 1 week also it didn't resolve and my paylater account was suspended beacuse of non payment. i did the payment and i complaint twice they didn't respond correctly.please take appropriate action.

Dear team,

This is to keep you informed you that my flipkart account has been blocked with no reason. No mail /msg/call communications has been given to me. I have live orders and 750 coins in my account. I have purchase a lot more things from flipkart. Still my account has been blocked. Can you please unblock and help me out?
Login id [protected]
Mail:- suman. [protected]@ril.com

I have ordered Redmi K20 with complete mobile protection from flipkart but they delivered me Chinese keypad phone on 9th of August 2019 .

Seller : SuperComNet
Order id - OD[protected]
Name - Harikesh Gupta
Mobile Number- [protected]

Exchange of my old mobile was rejected for a mild scratch on the back side. But my mobile passes through all the checks mentioned for exchange.
Completely disappointed. Wasted my time, effort and money. Should have listened to my friends and ordered in amazon. My mistake. Looks like, flipkart is cheating customers by making them book showcasing exchange offers, finally rejecting the old mobiles, so that customers will pay money for mobile exchange also, as they will be curious (Already would have got a mindset) to buy new mobile.
By doing this, flipkart should understand that they will not only lose the order, but also a valuable customer.

I can’t login my flipkart account since I bought a product and after ordering it, they simply canceled the product just by texting out of stock and I complained about it... Now My Account can’t login then, I have tried it many times and it says the same.

My Name : Anas Vakyathodi
Mail Id / user id : [protected]@gmail.com

Hi flipkart team,

Today (12 aug 2019) while i am trying to place an order for philips dura power bt3221/15 trimmer for men (Grey), amount of 1999/- got deducted from my icici account but order was not confirmed and there is no track of any order in flipkart app.
Kindly place the order or refund the amount to my account.
Tran number: iin/flipkart pa/[protected]/[protected]

Kindly resolve the issue asap. Thanks in advance.

I had purchased syska untra trim ht800 trimmer on 6th may 2019 through pay later scheme, the estimated delivery time was 2 days, but the product not delivered till 10th may, later on i had cancelled the order on 10th may, for which i got the confirmation mail also, but on 13th of may 2019 flipkart forcefully delivered the product at my address on 13th of may.
After doing multiple complaints flipkart not taking the product back and harassing me pay the product amount.
This product is still lying at my home in company packed condition.
Flipkart is not taking the product back and harassing me on daily basis to pay the amount and threating me that they will take legal action against me if i will not pay the amount.
Its their mistake, why should i pay the amount.

Request you pls help in regard asap.

Thanks and regards.
Ashish kansal
[protected]

I have placed an order from Flipkart on 22 June, which was supposed to be delivered by 8th July. I still have not received the product. I raised complaint with customer support multiple times. Every time I was given a false promise that it will delivered in next 2 days.

Now everyday Flipkart team is calling & harassing me everyday to cancel the order because they don't have an estimate on the delivery. This product is no longer available for the purchase at same price. So I cant reorder it.

I request you to kindly look in to the matter. All I am looking for is either deliver the product ASAP or compensate me appropriately for the losses & stop the harassment.

Hello,
This is sriram. I deactivated my flipkart account linked to my mobile number [protected] because it was linked to an email id i no longer use.

But when i try to link [protected] to my current email, it says it's deactivated. Please help asap. My email id is: [protected]@gmail.com. I want to link this email to my cell phone: [protected].

Thanks.