Flipkart Complaints & Reviews

I Ordered a product 'Syska Led Light 9W Pack of 3 With Free 5W LED (White, Pack of 3)' on '2 March 2017 10:03 PM' with the order ID: 'OD[protected]' Payment mode: Net banking.As per the schedule, order should have been completed processing and shipped by '6 March, 2017', March should deliver within '09 March 2017' to '14 March 2017' as processing didn't happen, I raised an incident with Flipkart, ID:'IN[protected]', To the reply for the incident, asked me to wait till the order is delivered.

Today ( 09 March 2017) I got a mail saying as canceled:
Message from Flipkart:
We've just been informed that Syska Led Light 9W Pack of 3 With Free 5W LED in your order OD[protected] is unavailable with the seller. As there is no clear date when the Seller will have it back in stock, we understand any further delay wouldn't be ideal. So we've gone ahead and cancelled the item.

I Waited for 7 Days and raised incidents but the order is canceled without my notice. My money is with the Flipkart for 7 days But no use for me.

Hi,
I ordered a XOLO ERA 1X -4G with LTE (Black and Gun Metal, 8 GB) mobile (OD[protected] and it got delivered on 1st March. The mobile has several issues –
- calling functionality not working properly-sometimes opens and sometimes doesn’t
- hanging issue-can’t call or receive call for hours
- touch is very poor-lagging issue
After experiencing all these issues, I realized that it’s a defective item and decided to return it (Flipkart has a 10 day return policy) the next day. But the delivery status in Track order section is showing as dispatched and not delivered till today making me unable to initiate the return (return option will remain disabled until the delivery status is updated by them) from my end. I called, mailed the Flipkart executives for return and they initially assured me of suitable resolution by 6th March. Now, today it is 9th and till now I haven’t received any resolution. Instead going through these painful experience while interacting with Flipkart –
- Called them 10-15 times…every time have to explain the entire story to each customer care executive
- Not even a single time got any call back from them regarding any resolution.
- They are not answering anything about this absurd delay…only telling that there is some technical issue and they working on it
- Not willing to transfer the call to the concerned dept and even if after several requests they transfer no one will pick up despite of waiting for several mins
- Several times would disconnect the call midway when you are frustrated with ‘technical issue’ type reply and want to know specific reason for the delay
- Will test your patience by suggesting you to restart the phone to solve the issue
- Mailed several times to them but every time they are replying back by saying that they are working on that and would come back with a resolution…now they have stopped replying also
Now, according to them, the status is showing delivered at their end. And hence, they are deliberately not updating the delivery status in track order for me so that I can’t initiate the return from my end and also the return policy time will get over by tomorrow.
Being completely vexed and assured of their non-cooperation I am writing to you for your suggestion to solve the issue.
Request you to please guide me how to get refund of my hard earned money from Flipkart.

Regards,
Debaprasad Jana
Mail: imdp.[protected]@gmail.com

Hi,

I ordered a Selfie Stick Accessory Combo from Flipkart with Invoice date of[protected]. They claimed that the items are original, however, the Handsfree was found to be duplicate since it got damaged with in one month o[censored]se. I went to the Samsung Service Center & they did replace the Handsfree, however, it was again damaged within one month o[censored]se. Also, the Selfie stick is not working from day one & the third item I have not used till date.

I am not at all happy with the product quality that I received & would like to have my money back by returning all the items.

I WOULD NOT RECOMMEND ANYONE TO BUY SUCH ITEMS FROM FLIPKART.

Here are the details of the product:

Order Id: OD[protected]
Invoice No: F0QPBDL[protected]

I can be contacted through my email at [protected]@gmail.com.

Thank you!

Best Regards,
Kashif Abidi

I bought this product using gift voucher .
But when I got the product I was not satisfied with quality so I returned it .
But till then the gift voucher date was over now Flipkart customer care is saying they will return the amount in wallet but as soon as the money will come to my account it will get expired .
I wanted to buy another product but they dint help .
Seriously worst customer care .

Return Id=[protected]
Email id=[protected]@gmail.com
Product sent by=RetailNet

Ordered a Lenovo Ideapad 310 on 13th FEB but received a Lenovo Ideapad 110. Applied for replacement on 21st FEB but havent received the actual product till now. Technician visit was scheduled by 27th FEB but no Technician visit happened till now. They all are extending the receiving date saying the problem has not been solved. But it has come to be a MONTH. If they cant replace the WRONG product with the original one then it is requested to refund the money soon. We cant wait for any more days. It is a product of Rs 47000. So please do not try to cheat your customers. I havent thought that this type of problems will arise while shopping in flipkart before. So kindly investigate the problem and solve it as soon as possible.

The same complaint has been filed before but they are not resolving the matter.

Flipkart is cheating customers with the help of RetailNet.

P.S.= Amazon.in is much better than Flipkart in solving this type of problems.

Hello, I've ordered a Vega flat hair straightener on 29th of December, 2016, the guy who delivered the product on 31st of December.2013 didn't give my extra money back and escaped. I immediately informed the Flipkart service but there was no response which isn't at all usual and i really feel bad for it . I'm really disappointed and not satisfied at all .

I have purchased this product on 28.02.2017 received on 2 feb 2017

I want check this product the condition not ok for this product and i have
apply the return policy

Flipkart reply your product will pickup on 18 feb 2017 and i wait that for
pickup on this day pickup not done and next day . I have complaint against
the pickup
and after 21 feb 2017 reply flipkart(neha-concern peroson tell me product
will not pickup

In product some swrew are missing and wire cut. if i am running then i thats
possible for injured and damage its your flipkart fault and so please

i don't want this product so please return this product immediately and
close my concern

In this find the below conversation of flipkart

Hi Arpan,

Order ID: OD[protected]

Product: Kobo Walk Or Run Foldable Jogger Fitness Loose Weight For Home Gym Treadmill

This is in reference to the concern you had raised in regard to the product purchased from us.

We kindly request you to share the images on this mail id [protected]@gmail.com with the complete details, of missing screws in the product and issue with the product.

We sincerely apologize for the inconvenience caused and appreciate your patience and understanding in this regard.

Thank you for shopping with Flipkart.

Regards,
Md Ahmad
Flipkart Customer Support
Your Query[protected]:57:23 )
As earlier wires cuts and nuts are not available how this product I will
receive its manufacturing side defect why your side delay its much time
take return back why so delay to your side
Flipkart Customer Support[protected]:52:33 )
Hi Priya,

Order ID : OD[protected]
Product : Kobo Walk Or Run Foldable Jogger Fitness Loose Weight For Home Gym Treadmill

This is in reference to the concern you had raised to our technical team with regards to the product purchased from us.

As discussed earlier, we regret to inform you that seller will not take back the product if there is no any manufacturing defect in the product.

We sincerely apologize for the inconvenience caused and appreciate your patience and understanding in this regard.

Thank you for shopping with Flipkart.

Regards,
Anil Biradar
Flipkart Customer Support
Your Query[protected]:29:13 )
HI TEAM

As disscuss u said call come from vender but there is no call from vender
side
right now 3 march 2017 is come there is no action from your side
why is so delay your side

vender didnt call me. what your take action from side
i am waiting your reply
Your Query[protected]:18:09 )
Empty Text Body
Flipkart Customer Support[protected]:50:57 )
Hi,

Thanks for writing in.

Order ID - OD[protected]
Product - Kobo Walk Or Run Foldable Jogger Fitness Loose Weight For Home Gym Treadmill

We understand that you wish to return the above order. We're sorry for the trouble you had to go through.

Please be assured that we're looking into this and will get back to you with an update by March 03, 2017.

Hope this helps.

Regards,
Nandini N
Flipkart Customer Support
Auto-Response[protected]:44:04 )
Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[This is an auto-generated response. Please do not reply to this email.]

Thanks,
Team Flipkart
Your Query[protected]:43:55 )
Dear All

I have purchased this product on 28.02.2017 received on 2 feb 2017

I want check this product the condition not ok for this product and i have
apply the return policy

Flipkart reply your product will pickup on 18 feb 2017 and i wait that for
pickup on this day pickup not done and next day . I have complaint against
the pickup
and after 21 feb 2017 reply flipkart(neha-concern peroson tell me product
will not pickup

In product some swrew are missing and if i am running then i thats
possible for injured and damage its your flipkart fault and so please

i don't want this product so please return this product immediately and
close my concern

Regards
Arpan Katiyar
[protected], [protected]

R.SIR

KINDLY SOLVE MY ISSUE ...

In which book & term & policy u have write that u dont have deliver in my add ., sir i just call ur delivery boy & said pls u can deliver my order in my office add cux

we all are in office, & no one in home, but ur service provender said no, we cant, , this service is unsatisfied pls, , solve this issue my contact no & registers also [protected]

Regards

VIKRAM
CALL CORDINATOR (BAJAJ ELECTRICAL )Inline image 1

DD.POWER TECH

Hi Team,

It's really annoying by this flash sale of redmi note 4 64gb.
I hav been trying to buy this product from last 4 weeks. Patiently I wait on the dates given n the time. Have tried being before 12pm but n exactly on that time. But suddenly it shows as out of stock.
Today I have been wait 15 mins before to buy this product n refreshing the page n also exactly login once agn at 12pm but without getting buy options suddenly it reflects as out of stock, it's completely misguidance n cheating Customers waiting as per the timelines u have given. N also completely dis satisfied by this n also this 4 th time I'm trying to buy.
All hod n other stacks look into it n dnt play with customers patience level with this kind of drama n cheating. I am planning never ever to buy or use this flipkart online shopping website henceforth.

Thanks,
G Prashanth Kumar
91 [protected]

8 march 2017

flipkart uses unfair policies just to sell it's items

it doesn't matter to them that what the customer is feeling or what is the allover experience of trading with them
they just want to sell their items as soon as possible by whatever means they find suitable to them and them only

the issue is about the ongoing flash sales of xiaomi redmi note 4

as they say that it's a flash sale which means that its a come first and get first system

but this is where it all goes wrong

the procedure to buy the item is that you add it to your cart as soon as the item gets in stock which is merely 1 seconds yeah you heard me right just 1 second

but somehow i managed to get the item in my cart in that 1 second despite all odds

and the next thing i see on my screen is the item is added in my cart but the item is out of stock

that's the unfair thing i was talking about

their current system is that they show a limited quantity of an item to customers and they don't even mind snatching the item back from a customer's cart to give it to someone else

whereas the system should be like if someone by god's grace and by luck has managed to add an item to their cart then the customer has the right to claim it

the company should reserve that piece for that customer and give the customer apt time to complete the next steps of the procedures such as address filling and payment.

And if the customer fails to do so in the given amount of time
then and then only shall the company be allowed to snatch back the item from the customer so that they can sell it to someone else.
That would respect the international rule of 'fair trade policy'

but sadly the company is not following it.

My contact no. Is [protected]

and no i am not settling for the company's customer care calling me to convince me into participating into their next flash sale.

Because that is not a solution but just an extension of the problem so that the same thing can be done over and over again to millions of customers in my country..

I was ordering Redmi Note 4 on 8th Feb 2017 & 1st march 2017 at 12 pm. Both of the times I successfully added the redmi note 4 into my cart. But when I clicked place my order after typing the text which was told to type it showed me the product is out of stock within 2-3 minutes of placing my order at. This has happened with me 2 times now. How can they remove the product which is in cart in just 3 minutes & say out of stock. At least there should be 15 min window to place the order. If even after adding to our cart we cannot buy the product then why are they wasting our time and making these inhuman sales. How can we place order within 2-3 minutes after adding to cart. I think this is totally unfair & unethical. Very Disappointed as it happened 2 times with me.

My details:
Nikhil N Bidri
Mob:- [protected]
email:- [protected]@gmail.com

#shortnsnappy
1) product stopped working after 33 working days.
2)charge indicator works but no output 4m device.
3)any branded company like Ambrane can fool u.
4)sometimes there is no reply 4 return/change or repair from authorised dealer.
5)never expected to happen with me, the device itself is heavy enough to fall .
6)check for genuine manufacturer and retail only

Hi Team

I have purchased Redmi note-4 mobile from Flipkart online shopping and I ordered the product on[protected] & Order Id- OD[protected] and I have received aProduct on[protected].

When I checking the mobile, the MIC is not working properly .So I have raised the return request (Return ID:[protected] to Flip kart within return policy period of 10 Days.

Flipkart assigned an Engineer to check the mobile based on my return request having any problem. The Engineer Who checked the mobile and he did the functional test. He captured problem in service call report and he was shared customer copy to me as a receipt.

I checked the status of my return request for the respective order ID(OD[protected], And I am surprised that Flipkart has cancelled my return request without any information to me. Again I have placed the return request (Return ID:[protected] on[protected] and also I have spoken to flipkart customer service person and I asked the reason for Cancellation of my return request ID[protected].

As per the Flipkart update, there is no issue in mobile and they are asking me to check with service centre . But service call report by Flipkart service engineer stating that there is a issue in the mobile. There is Controversy between Flipkart Engineer report and the flipkart customer service team update.

Further to have a call with flipkart team for this issue and they have asked the soft copy of report to check the report update and the same has been shared to [protected]@flipkart.com.

Flipkart backend team promised it will resolve 24 hours, today my return request again cancelled without any information (Return ID:[protected].

I am looking for positive approach for this issue of my mobile replacement.

Please find the Order Id details and return request details.

Order ID: OD[protected]
Amount-12999
Product :Mobile Redmi Note 4 (4GB, 64 GB Gold )

Return Request ID:
[protected][protected]
Return ID:[protected]
Return ID:[protected]

Company Name:Flipkart

Mail us:

Flipkart Internet Private Limited,
Ozone Manay Tech Park,
#56/18 & 55/09, 7th Floor,
Garvebhavipalya, Hosur Road,
Bangalore - 560068,
Karnataka, India.

Call us:

We're available 24 hours a day.
[protected] or[protected]

OD[protected] Items)
Order Date: 18 February, 2017 4:22 PM
Amount Paid: Rs. 1328 through Cash on delivery

The product is Clock. The specification says, the dial size is 30 cm. But what has been supplied is only 20 cm. the first supplied was taken back to replace it with the correct specification. But the replaced product also 20 cm dial only.

So I want the product is to be replaced with 30 cm dial clock.

I was issued Flipkart Gift Voucher worth Rs 2000 by my friend. I spent about Rs1250 from that card and the balance got expired as Flipkart say that the validity of the Gift card is 1 year from the date of issue. I requested Flipkart to extend the validity which they denied. So, I asked for Re-fund of my money that is NOT used from the Gift card. That also they denied.

Please do needful ASAP. Please. 8days has been past. bt no solution from ur site.

My order id OD[protected]. of Redmi note 4 32gb Grey fore return . Ekart Logistics executive pick up my parcel 25th Feb.2017 in morning at 11.55am. He checked the phone emi no. both sim. and all things was ok. at 4 pm i recd call from courier company that phone was not on. But executive checked phone at my home at that time phone was on and ok. On your site 4 pm showed that my return request was approved and refund will be return with in 2 working days. But Now on flipkart site is showing ph was not pick up.
. i m sending you return receiving of courier company . please do needful as soon as possible. Please refund my amount.

Regards

Ashish

Dear Sir / Ma'am,

Greetings!!!

Please would like to complain you about the Flipkart, that we buy on AC in an offer (Offer was free installation). But when they come to install they asked an amount of 2100/- INR.

Now from last 7 days, we are in contact with Flipkart customer support and they are doing nothing only scheduling the installation and cancelling it. And this shows that they are forcing us to pay the amount they want and the offer was just a fake.

Will be very thankful to you if you can look into the matter. My order number with Flipkart is - OD[protected]

Thanks

A hoverboard was purchased by us. Amount paid was inr 23, 999. The product delivered was different than what was booked (Inferior quality and changed colour). Additionally the product does not perform as expected and the battery has already failed. Repeated approach to the supplier directly has not resulted in any outcome, except delays and false promises.

We request you to kindly get the product replaced or money refunded. Presented below is the log of communication with the supplier which will prove our position.

14/01/17, 3:44 pm - hogo hoverboard: hello
14/01/17,
4:02 pm - mahua😀:

14/01/17, 4:03 pm - hogo hoverboard: can you please send the invoice copy

14/01/17, 6:36 pm - mahua😀:

14/01/17, 6:38 pm - hogo hoverboard: ok

14/01/17, 6:38 pm - hogo hoverboard: i will call you asap.

15/01/17, 12:09 am - mahua😀: i was promised for a blue one but the packet contained golden. 23999 cost is not less.
At least product should be good.

22/01/17, 11:42 am - mahua😀: what's the status?

22/01/17, 11:42 am - mahua😀: almost 7 days done no reply from u

22/01/17, 12:39 pm - hogo hoverboard: sorry for that

22/01/17, 12:40 pm - hogo hoverboard: i am out of indai

22/01/17, 12:40 pm - hogo hoverboard: india

22/01/17, 12:40 pm - hogo hoverboard: just wait for few days

22/01/17, 12:40 pm - hogo hoverboard: please

26/01/17, 2:16 pm - mahua😀: i am still waiting

26/01/17, 2:18 pm - hogo hoverboard: k

26/01/17, 2:18 pm - hogo hoverboard: wait for 2 days more

10/02/17, 12:26 pm - mahua😀: i waited for more than 10 days

10/02/17, 12:26 pm - mahua😀: please send me your email address

10/02/17, 5:57 pm - hogo hoverboard: my service centre is in delhi

10/02/17, 5:58 pm - hogo hoverboard: send your product if possible

10/02/17, 6:30 pm - mahua😀: that was not told by flipkart when we bought the product

10/02/17, 6:31 pm - mahua😀: 24k product and u r handling this way

10/02/17, 6:32 pm - mahua😀: send me your email address

My name is Santosh Devtale I had ordered a Redmi note 4 mobile online from flipkart. I received my order on 27/02/2017 but the mobile which i get is a defective mobile because it automatically gets shutdown. On 5/03/2017 I requested on flipkart for replacement. They rejected my request and said their technician was calling me but my mobile was not reachable. On 06/03/2017 again i called to flipkart complaint no [protected] for replacement they are saying me to send a return/ replacement request to them form my flipkart account. I think they not in mood to change my mobile. Now i am feeling that they cheated with me. My order no is OD[protected].

OD[protected]
Track

Apple iPhone 6S (Rose Gold, 32 GB)
Color: Gold
Seller:
SuperComNet
₹47, 499
Delivered on Tue, Mar 7th '17
Your item has been delivered
Ordered On Mon, Jan 30th '17

I have no received yet mobile while i am talking with customer care for 1 month but now they are saying filpkart can not help any more and it is final
please help me