[Resolved]  Hindustan Unilever, Pure-It Water Purifier — GERMKILL KIT RECEIVE DAMAGE CONDITION/OLD KIT DELIVERED

Address:

Thane, Maharashtra

I had purchase a GERMKILL KIT online from HINDUSTAN UNILEVER, PURE-IT WATER PUREFIRE on last week, My customer ID is [protected].
I am facing day of Purchase GERMKILL KIT they install in my purifier, in black half circle parts is install damage & we found black particles found filtered water & we have not used that water for drinking and I called on help line [protected] who logged the complaint C[protected] and thereafter they call for service charges, It may be noted that since the germ killer kit is a unit sealed and compact and has no visible opening in any site to conform the germ killer substance of it's quantity of consumable material. There by whatever KIT was brought on Payment of 800Rs. And customer care say never fulfilled the guarantee as said by the HINDUSTAN UNI_LEVER PRUE-IT product. And says to Report the matter to Consumer Form. As a consumer I feel very much cheated by these tricks in essential commodity Business Agencies. I have wasted enough time and money in making calls and approaches to the complete gamnet of this company willfully and deliberately playing with the customer and giving falls guarantees of after services to the consumer, I am really helpless and beg the Consumer Forum to take action and let new consumers not suffer and cheated any more. Water is bad every were and hygienically it very much necessary that a filter be implanted before the use. These companies have a very high attraction but after their success if fetching money from the consumer they forget and not attend to after sale services promises to the consumer This practice should at any cost be ceased or else it will form a JUNGLE RAJ where the Consumer Forum is heading for justice and low to the product consuming citizens.
I pray an immediate action be initiated leaving a mark of Honour.