Claimed

Ford India Complaints & Reviews

www.india.ford.com

1.2

Updated: Jul 6, 2024

Complaints 1696

Resolved

398

Unresolved

1298

So far, so good. Ford India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ford India will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Ford India

Having problems with Ford India?

File a complaint and get it resolved by Ford India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Cars, Parts & Vehicles

Ford India

Ford India reviews & complaints page 68

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Bhopal, Madhya Pradesh

Sir,
I have purchased Ford figo diesel titanium model in january 2012. I have already serviced my 2 free and a paid services till date but all of my complaints are as it is. and the new complaints are started generating in solving the old ones. I[censored] do not hire good mechanics for servicing the vehicles. Then why are u selling cars over here. i was in the mood of purchasing your FORD ENDEAVOR in the third quarter of this month, but after seeing your results of after sales service i wont go with any of your car models again. I think you guys have worst after sales service over here at bhopal. My vehicle number is MP04CH9625.

Regards
Dheeraj Sharma
Director Corporate
FIT Vital Services (P) Ltd
Mob:- +91 [protected]

Aug 13, 2020

Complaint marked as Resolved

View replies

F

FordFigo Kerala OwnersGroup

from Pala, Kerala

Aug 19, 2012

Dear Sir,

I am sorry to hear your difficulties with your ford car. Even i have the worst experiences with ford and its service people. I am updating and contacting people having trouble with ford. Can you pls add me to your Facebook and update all your issues in there. here is my link for that. I believe we can fight against ford. Pls help us to give more awareness to people.

http://www.facebook.com/fordfigo.ownersgroup.

Hope to hear from you soon.

Regards
Remesh Joseph
[protected]@gmail.com
[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Varanasi, Uttar Pradesh

I booked a car, Ford Figo ZXI Derivative Petrol version, on 4th December 2011 at GSR Ford, Varanasi (U.P) . During booking I gave choice of colour as Chill/Moon stone Silver and I paid an booking amount of Rs.25,000/- through Cheque to GSR Ford, Varanasi (U.P) . During booking it was assured that either of these colours will be made available at the time of delivery (opted by me on 1st January 2012). I had also allotted a code 3610541 for assured gift (Booking Dhamal) on booking on 4th December 2011 wherein I was allotted a gift of Blackberry mobile phone ( confirmation sent By Ford India through SMS).

As advised by GSR Ford, Varanasi, when I visited the dealer on 24, Varanasi to finalise the color as Moon stone Silver and when I wanted to make the total amount to the dealer on 24/11/2011, it was informed to me that neither Moon stone Silver nor Chill colour was available and presently out of two colours which were available at that time (White/Grey) I was asked to choose one to avail the assured gift and price offered to me during booking . Otherwise, they expressed their inability to deliver the car at the prevailing price (in the month of December 2011) and existing scheme of gift will also not be extended to me for this case, though there were no such condition at the time of booking. The colours available with the dealer were not of my choice and I wanted a colour of Moon dust/Chill only, which was mentioned during my booking on 4th December 2011.

Since, I wanted to gift this car to me wife in the new year 2012, I was forced to pay the revised price of car (as on January 2012) with an additional price burden of Rs.25000/- and depriving of assured gift ( Blackberry mobile).

I wish to lodge this as complaint in consumer court and want a compensation of Rs.50000/- or more from Ford India for the cause and mental harassment.

Aug 13, 2020

Complaint marked as Resolved

View replies

K

KUNDAN GOPAL KHARAT

from Bengaluru, Karnataka

FORD/ FIGO EXI PETROL — NOT DELIVERY IN SPITE PAYMENT

SIR,
I BOOKED MY CAR ON 26/03/10 WITH DATE OF DELIVERY ON 10/04/10 AND THUS PROVIDED A BOOKING AMOUNT O RS25000/- ON THE SPOT . THE DEALER CONFIRMED ON 7TH APRIL'10 THAT DELIVERY WOULD BE ON 10TH APRIL'10 AND MAKE A PAYMENT OF RS 350000/-. AND SO I PROVIDED THE DD OF RS 350000/- ON 8TH APRIL. AND SINCE THEN I HAVE NOT YET GOT MY CAR DELIVERED. THE RECIPT OF CONFIRMED BOOKING ON 26TH MAR'10 HAS BEEN ATTACHD WITH THIS REQUEST..
I THOUGHT FORD WOULD BE GOOD IN PROVIDING SERVICE BUT YET THEY DONT PROVIDE THE CONFIRMED DATE OF DELIVERY. MY EMI FOR CAR LAON HAS STARTED BUILDING UP ..
RECEIPT NO-5733 DATED 26/03/2010 M/S SC AUTO AGENCIES PVT LTD

PLZ HELP ME OUT, OR SHOULD I GO TO CONSUMER COURT FOR REDRESSEL

KUNDAN KHARAT
[protected]

Cheating for not delivering assured gift and charging higher price. - Comment #1803281 - Image #0

E

enidhi

from Chennai, Tamil Nadu

Its surprising that they promised such an early delivery date. A dealer in Chennai was rather prompt in admitting that they can deliver only by end of May...

D

daisy

from Patiala, Punjab

Thngs happened here at patiala Bhagat ford, I booked an EXI petrol, silver car on april 10, I was told I will get in 10 days, aftr 15 dys I was offered a ZXi, which I dont want, again I was given time of 15 days, now 35 days passed no sign of car, dont know what option will again be given, processed loan to, so now really bad situation, lost all charm for a car, Bad experience at Bhagat Ford Patiala, all sales people, even owner are liars.
Should I cancel the boking or wait, dont know

F

FordFigo Kerala OwnersGroup

from Pala, Kerala

Aug 19, 2012

Dear Sir,

I am sorry to hear your difficulties with your ford car. Even i have the worst experiences with ford and its service people. I am updating and contacting people having trouble with ford. Can you pls add me to your Facebook and update all your issues in there. here is my link for that. I believe we can fight against ford. Pls help us to give more awareness to people.

http://www.facebook.com/fordfigo.ownersgroup.

Hope to hear from you soon.

Regards
Remesh Joseph
[protected]@gmail.com
[protected]

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

Address: Andhra Pradesh

I have an insurance policy with New India for my car - Ford Figo (Registration no: PY 01 BN 5360)
Policy no:[protected]
Cover note no: 808878
Customer id: PO12227045
Issued at : T Nagar, Chennai branch

I am presently posted at Vizag and I got minor repairs done to my vehicle at Tristar Ford , Vizag in Mar 12. I was told by Mr Vishnu Vardhan (Vzg claims hub incharge) that my insurance policy being from Chennai branch , my settlement will be done from Channai only. Therefore I paid the full amount of repairs and my documents were sent to Chennai.

When I contacted Chennai office in Apr 12, I was told by Mr Tej that my file has been sent back to Vizag with remarks that the cheque can be issued by Vizag office. Upon contacting Vizag office (Mr Vishnu Vardhan) I was told that they have not received any file and I was given this information after repeated calls.

For last one month, I have been calling these two offices. Chennai office says they can not do anything as the file is already sent and Vzg office says that they can not do anything as they have not received any thing.

It is submitted that the claim was submitted in early Mar 12 and 03 months have already passed. Further, the interest / response shown by both the offices is alarming and I personally feel that incidents like this will put the reputation of your company at stake apart from inconvenience to the customer.

T Nageswara Rao

Mob : [protected]

Aug 13, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gujarat

My Ford Figo Had been given for Servicing, Wheel Manufacturing Defect Job, and Denting & Painting Job @ Cargo Motors Gujarat P. Limited - Authorised Show Room Of Ford In Vadodara On Date : 27th April 2012.

After 20 Days also, The Vehicle is not ready yet.

Denting & Painting Job not yet started because their Workshop Manager was not aware that Car has come for Paint Work for 15 Days, and now he has not started becasue he does'nt know the car has been insured by which Company.

I doubt rather they change original spares at their work shop or what ?

Who should be held responsible for this all mess, and What about Losses Which i have incurred due to non availability of Vehicle.

I have been calling their below mentioned Nos since last 15 Days :

Ford Service Desk No :[protected].
Mr. Bhavesh : [protected].
Mr. Vikram : [protected]. [ The Greatest Nut Case Of This Whole Issue.]
Mr. Ashish Patel : [protected].
Mr. Ketan Purohit : [protected].

Your's immediate action in the above mentioned matter shall be highly appreciated.

Regards,
Rakesh Doshi.
Amerikan Steels Private Limited.
Vadodara.
Mobile :[protected].
E-mail : [protected]@amerikansteels.com

Aug 13, 2020

Complaint marked as Resolved

View replies

T

tewarisachin

from Jalandhar, Punjab

Sep 19, 2011

your brand identity says" feel the difference". I have experienced it today. The only word which comes to my mind about your service is pathetic. I went to your noida ford service station at sector -63 yesterday( 18/09/2011 at 1630 ) as my ford figo 's A.C. was not working properly. Your staff told me that they will repair the A. C. by next day afternoon and one mr. manish sharma was assigned as my one point contact . I got a call from manish sharma next day evening, who told me that our A.C. cannot be repaired under warranty as we have not done all the servicing from ford service station. His tone was arrogant and when i asked him about all the details, he handed the phone to some customer service executive who was totally arrogant and told me do what you can do ( even told me to go to consumer court as he does not care). Kindly tell me what course of action I can take else I will take this issue to the consumer court.
SACHIN
[protected]

F

FordFigo Kerala OwnersGroup

from Pala, Kerala

Aug 19, 2012

Dear Sir,

I am sorry to hear your difficulties with your ford car. Even i have the worst experiences with ford and its service people. I am updating and contacting people having trouble with ford. Can you pls add me to your Facebook and update all your issues in there. here is my link for that. I believe we can fight against ford. Pls help us to give more awareness to people.

http://www.facebook.com/fordfigo.ownersgroup.

Hope to hear from you soon.

Regards
Remesh Joseph
[protected]@gmail.com
[protected]

F

FordFigo Kerala OwnersGroup

from Pala, Kerala

Aug 19, 2012

Dear Sir,

I am sorry to hear your difficulties with your ford car. Even i have the worst experiences with ford and its service people. I am updating and contacting people having trouble with ford. Can you pls add me to your Facebook and update all your issues in there. here is my link for that. I believe we can fight against ford. Pls help us to give more awareness to people.

http://www.facebook.com/fordfigo.ownersgroup.

Hope to hear from you soon.

Regards
Remesh Joseph
[protected]@gmail.com
[protected]

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

Pathetic service quality, no QC check before vehicle release, 5000 rupees regular servicing charges without any part changes.
I have replaced my rear shock ups and front shockup 2 times, still the quality is horrifying, i feel the auto rickshaw shock absorber, and the hatchback shock absorbers are of really better quality compared to FORD!
On weekends, they take so many cars for service that there isnt place to take your car out of the service station after servicing it, imagine the quality of service provided!

I have registered certain complaints, but to no avail.
I am getting my car serviced from elsewhere this time.

Sanjiv Singh
[protected]

Aug 13, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gujarat

I Purchased ford figo,at first service i complaint about the internal fitting of seats. it is observed that figo internal parts of seating used poor and inferior quality material.The supporting part of seat bend with the weight of two person at backside as well as front seat having free movement and not properly work. after first service i complained to the ford service centre at Sarkhej Gandhinagar road ahmedabad work station for the same, but they not respond well as well as they are not entertain the problem. In the name of ford they cheated the public money. kindly assist me what to do and how so i'm able to take real value of my money.

Aug 13, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Tamil Nadu

This is to bring to your notice that I was facing a problem with my car (Ford Figo) and hence called the company's road side assistance team for help on [protected], the problem detected was that the wire that connects the battery to the car had melted due to excessive heat. The call center agent, when asked about the charges informed that the car is under warranty and therefore I will not be charged for the service and replacement. Ford teams agent came and picked the car to deliver it to the dealer. The dealer then calls and says that the car needs to be serviced as the second free service is due. I told the dealer to service the car as it was free. The dealer then says that he will charge us for the service, labour and will even charge us for the wire. If he knew that he would surely charge us,why in the first place did the call center guy even inform that the service is under warranty and is free? Absolutely pethetic. One Mr. Uneducated (Rajesh) who claims to be the Manager of the company believes that he has got his own level and wants me to be at his level to talk to him. Here is to you Mr. Rajesh, if I were to be at your level I would be fixing cars as a mechanic and not owning a car that you people send 10 times a day to test drive.

Aug 13, 2020

Complaint marked as Resolved

View replies

F

FordFigo Kerala OwnersGroup

from Pala, Kerala

Aug 19, 2012

Dear Sir,

I am sorry to hear your difficulties with your ford car. Even i have the worst experiences with ford and its service people. I am updating and contacting people having trouble with ford. Can you pls add me to your Facebook and update all your issues in there. here is my link for that. I believe we can fight against ford. Pls help us to give more awareness to people.

http://www.facebook.com/fordfigo.ownersgroup.

Hope to hear from you soon.

Regards
Remesh Joseph
[protected]@gmail.com
[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

Dear Mr. Boneham,

I have been driving a ford fiesta 1.4 ZXI for the last 3 years and the experience with the car has been erratic.

My car suffered a breakdown in the middle of the road and was towed to the nearest service center at Shreeji Ford Thane.

After inspecting the vehicle the service engineer has informed me that all the electrodes have gone faulty and also a fuel injector pump needs replacement.

During my Initially conversation he told me that the life of these components would max be around 80 – 90 thousand kilometers. Now the service engineer blames the diesel filled from the HPCL pump.

While I have also written to HPCL, I would like to know which of the above statements are true and why would a car which is highly valued give such problems.

Considering the value of the car and the brand, I am really disappointed to see such sub standard parts being used in the car.

I have also received similar feedback from others on the Service capability and the quality of parts being used to build this call.

Also the overall cost of repairs is now amounted to 1lac, which is certainly not feasible for a person like me.

Regards
Shankar Menon

Aug 13, 2020

Complaint marked as Resolved

View replies

C

Col HC Sharma

from Bengaluru, Karnataka

May 1, 2012

I also have a FORD FIESTA car and I am having trouble with this car right from !st year of buying.Clutch master Cylinder has been replaced 3 times, it costs around Rs 5000/- Clutch plate has also been changed costs Rs10, 000/ or more.Electronic sensor gave up middle of the road, costed Rs 6000/=By the many parts are made of cheap plastics.If a two Cms thick plastic star clip is broken, whole master cylinder has to be replaced, Ford cars are not cost effective.Cost of maintenance is high. Manufacturers name is not mentioned on the parts, which country it is made of is Not known--written made in erurop, thats all. I know they are making lot of profit in INDIA and why not with such scheme of working.

S

susheel mohite

Apr 23, 2013

I dont think the problem is with the car. the actual problem is the service center who take the customers for a ride..

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Chittorgarh, Rajasthan

I have being facing problems of some noise coming into my vehicle after the first service and after repeated complaints to Ford India & the dealership K S Ford and also the complaint filed with the President's Desk, there is no response. The only response received by me, after many investigations is that the noise is of typical characteristic and due to excessive driving .... but, noone at FIL or dealership stands to answer the definitions of the words and consequent reasoning and the exact location from where the noise is coming from.

One can easily find the noise by closing all the windows of the car and driving the car at a speed of 80-120 kmph and observe a sound of air enterance, but, noone at Ford India is bothered to remove it and neither there are able to answer to my various queries

Aug 13, 2020

Complaint marked as Resolved

View replies

F

FordFigo Kerala OwnersGroup

from Pala, Kerala

Aug 19, 2012

Dear Sir,

I am sorry to hear your difficulties with your ford car. Even i have the worst experiences with ford and its service people. I am updating and contacting people having trouble with ford. Can you pls add me to your Facebook and update all your issues in there. here is my link for that. I believe we can fight against ford. Pls help us to give more awareness to people.

http://www.facebook.com/fordfigo.ownersgroup.

Hope to hear from you soon.

Regards
Remesh Joseph
[protected]@gmail.com
[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mysore, Karnataka

Hi,

I own a Ford Ikon 1.6 Nxt, which was bought in 2004, from Bangalore, as there was no delivery in Mysore at that time. Since then I am getting it serviced regularly at the Ford Mysore service center. I was generally happy with the servicing until 1 year back. Of late, I have been really disappointed with the servicing of the car and also the ability of your service engineers to fix any issues that I have.

Only work that they probably do well is oil change and water wash, which a road side mechanic can do. I dont have to pay Rs. 4000+ for getting these done. I would like to quote a couple of instances, where I felt if these service personnel really know anything about car servicing.
1. My car door has been rattling for the last 1.5 years, but your service center has not be able to fix the issue. It seems they do some trial and error methods to fix it!!
2. There is a humming sound when the car is at a speed of more than 70 Km/hr. When I mentioned this during the last service, I understood that your service engineers are very good at guessing. They do not know the exact reason. Again they want to do a trial and error fix, so that I go to your service center more often and they make more money.

There are many more such instances, where they blame the age of the car. I started to believe that all cars older than 5-6 years are for scrap!!

I have had enough of this. I can trust a local car mechanic more than your ford service personnel. I was completelt satisfied with the service he gave me last time. I have probably done my last visit to the Ford service.

I will never recommend a Ford car to any one I know, just because of the after sale service that they can expect.

Thanks.

Regards,
Vijay

Aug 13, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I PURCHASED A 2011 FORD FIESTA, CAR DOES GET GREAT MILEAGE, BUT THE SUNROOF POURS WATER, WHEN YOU STOP THE CAR YOU HAVE TO KEEP YOUR FOOT ON THE BRAKE OR ELSE IT WILL ROLL BAWORDS AND HIT CAR BEHIND YOU, THE CAR HAS LOCKED ME OUT NUMEROUS TIMES, EVEN LOCKED THE SERVICE DEALER OUT, OF COURSE THEY CANT FIND ANY PROBLEM WITH THE LOCKING SYSTEM. BATTERY DIED AFTER 6 MONTHS AND HAD TO BE REPLACED, THEY REALLY NEED TO DO SOME WORK ON THIS MODEL!!!!!!!!!!!!!!!!!!!!!!!!

Ford India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Patiala, Punjab

on 10th april while driving on a highway suddenly the clutch became loose and a major accident could have happened. when i took the car next day to the workshop at ford bhagat at patiala punjab they refused to cover the damages in warranty inspite of the car was only bought only 1.5 yrs back. this reflects badly on their reputation. i want an answer from the concernded officials.
DR AARTI SAREEN ford fiesta owner no pb 11as 0656. e-mail id. [protected]@rediffmail.com

View replies

D

ddmonte

from Delhi, Delhi

Apr 12, 2012

Me to faced with the a problem with Cluch which I have taken up with FORD but do not expect anything from them they very well versed in taking customers for a ride. Wish they had put in similar efforts in resoling issues and admitting faulty parts. Just to share with you my ordeal
I would like to share the recent ordeal faced with my Ford Fiesta Car which just about completes 02 years of purchase. Considering the age of the car I was surprised to having being faced with such a situation. The same was put on records with Ford.

Yes on 28-Feb-2012 my car had stalled on my way to office. Called up Customer Care Planet Ford and this was very well handled, totally satisfied with the excellent service. I must appreciate the way the car was towed to the Service Station, i.e the sophisticated crane which was used. The team had a look at the car and had found out the Clutch was totally damaged and needed replacement. The same was replaced serviced and handed over to me.

What was very disheartening to note that I had to face with this unfortunate situation, considering the life of the vehicle? Further this has really taken me by surprise when I had to make payment of `9175/- towards replacement / repairs carried out. Further I would like to mention that previous to this car I was driving a Maruti Zen for 10 years and did not face any incidences of breakdowns. I was expecting the same, in fact better experience considering the make of car. But this has changed my opinion totally.

What I was looking from Ford was support from their team to investigate as to why this happened? And also to compensate the amount spent. But in return what I get was a reply from Ford Customer Care simply stating that there is no defect in the part this was due to bad driving …… technically terming it as overriding. This came to me as another shocker making me feel more disgusted. I once again responded to them stating that this is not the issue and one should not get away with this so easily, what’s more is that I was told by the service guys that one should avoid using the clutch continuously ( to be used only at the time of changing gears) . In the first place why would one do this? Further as stated I am not a new driver? But of course considering the traffic snarls, road conditions one faces, driving back to back there is no alternate but to use the clutch. It only goes to show the poor quality of the part which cannot take care of day to day issues with Indian conditions.

Made a biggest mistake by going in for this vehicle and hope others dont face similar problems as they should think twice before purchasing this vehicle

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Ernakulam, Kerala

I had purchased a Ford Figo EXi 1.4 - Sea gray on 27/03/2012. But I felt hurted badly from the dealer. The worst dealing we faced ever.
We booked for a Diamond white colored figo om 1/March/2012. Those people said everything including our vehicle is ready for delivery and given a date. After transferring 95% of amount they told the booked vehicle is not in stock and asked to take a sea-gray figo. Also told if we need a diamond white figo then need to pay 10K extra. We realized that we were trapped. And was helpless because we transferred the money and they are telling the thing in the peak situation that the vehicle and the taxes are increasing in Kerala from 01/April/2012.
They played well and forced to take sea - gray color.
The most interesting thing is that they spoiled our first booking order form and took it back and prepared a new one. Also the sales guy told his sales manager asked him that don't give any offers given to us that he promised to give in the beginning of the deal. After a long talk they agreed to give the offers But we need to Pay the money for that. IS THIS IS THE OFFER???? and they took ~4K extra as cost of vehicle reason was they are providing metallic colored vehicle(sea-gray).

These guys are replying now to our queries like we didn't payed enough amount for the vehicle and the sales guy himself is telling that he payed around 3K for us (How comes?????). We didn't get any compensation or at least a good manner of behavior from them after paying the amount...

WE WILL NEVER SUGGEST "KAIRALI FORD" TO ANYONE. They cheated us completely.

We didn't get any justice from any one.... at least a sorry from the concerned persons. We didn't get any compensation from them for this planned cheating.. How can we trust them in future for services??

Don't go KAIRALI FORD if you really don't want to be cheated....

Aug 13, 2020

Complaint marked as Resolved

View replies

F

FordFigo Kerala OwnersGroup

from Pala, Kerala

Aug 19, 2012

Dear Sir,

I am sorry to hear your difficulties with your ford car. Even i have the worst experiences with ford and its service people. I am updating and contacting people having trouble with ford. Can you pls add me to your Facebook and update all your issues in there. here is my link for that. I believe we can fight against ford. Pls help us to give more awareness to people.

http://www.facebook.com/fordfigo.ownersgroup.

Hope to hear from you soon.

Regards
Remesh Joseph
[protected]@gmail.com
[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

This is the mail I had writen to the predidents Desk of Ford India seeking clarifications on the extendedd warranty and requesting him to direct his ervice stations to repair the vehicles in the extented warranty

Dear Mr Michael Boneham

I have been a Ford user for the last 6 years and have enjoyed driving your vehicle. I have had a Ford IKON and now a Ford Fiesta and have enjoyed every bit of having these vehicle's but have always been disappointed at the customer service and Ford being sensitive to customer needs. It's very unfortunate that the first correspondence with you has to be in a nature of complaint . But it is after a lot of frustration and follow ups with your Customer care and service executives at Bhavna Ford that I have been forced to write this note and would seek your help in a favourable resolution of the same

The issue on hand is , the vehicle which I own ( Ford Fiesta MH 02 BP 1662
) , is under extended warranty with Ford India and has been driven for around 38 000 kms .. It is regularly been serviced at Bhavna Ford Kalina and I have agreed to every repair /replacement of parts as needed from the time I have purchase the vehicle.

The last service I had , I was asked to replace the Clutch assembly and the suspension and I was told that the Clutch is not a part of the Extended warranty and while the shock absorbers would be covered but the link rods would not be covered as a part of the assembly.

I got in touch with Ford Cust care on 5th March and after repeated reminders they came back saying that while shock absorbers are covered as a part of extended warranty , link rods are covered only till 20 000 kms . So I asked them to tell me ,where in the extended warranty is it written that link rods are covered till 20000 kms . They have been unable to explain me that till now . Sometimes they call it a wear and tear item , sometimes they say it is covered till 20000 kms and today , Customer care sends me a document which states even the shock absorber is a wear and tear item and hence is not covered under extended warranty. I have failed to understand the logic for the same and I am left with no choice but to think that Customer care is confused and does not know what it is talking about. I do not want to yet think that Ford India is cheating the customers by way of charging this extended warranty.

To bring to your notice , I have driven a ford vehicle for over 6 years and have never faced any problem in the Ford IKON . In the Fiesta which is just over 2 years old , I have replaced the clutch for about 4 times i.e every
10000 kms .My driving is not off road but in the city of Mumbai and you will appreciate that a person who drives daily cannot be so bad that he has be replacing his clutch every 6 months. This gives me an impression either the parts currently used by ford are not of a good quality or the workmanship of the service station is not right. Either ways as a customer I am harassed and my cost of ownership is increasing. I have been a loyal customer of Ford till now , understanding the quality of the vehicle being offered, but for the last two years inspite of being serviced at an authorized service station, it still does not provide a pleasurable owning experience

I solicit your help and cooperation in resolving this stalemate. I seek your help in asking the customer care to take care of repair and instruct the service station to repair the vehicle at no extra cost to a loyal Ford Customer.

This mail had been written by me post the follow up done wth the service station and the customer care of Ford. Even after repeated followus the only response i get is as given beolw . even when i ask specific questions

1) What does the extended warranty certificate say about the suspension parts being covered?
2) Till how many Kilometers would be shock absorber and the Link rods and track rods which are major parts of the suspensions be covered ?
3) What would the Shock absorbers , link rods and track rods be categarised as for the purpose of extended warranty?

The only respose i get is

"This is subsequent to our earlier correspondence regarding your vehicle bearing registration number MH02BP1662.

We had received relevent information from our dealership and discussed with our regional team regarding the concern raised with us. Further to our telecon we had with your goodself on 13/3/2012, necessary clarification had been provided to you regarding the concern raised with us and also about the warranty policy on the wear and tear parts. We regret to inform you that we will not be in a position to accede your claim to replace the parts (link rod and track rod parts) under warranty.

We request you to contact our dealership and fix up an appointment at the earliest before any consequential damages to the related parts. We would ensure that our dealership will carry out quality repair works in your vehicle post your approvals and we had instructed our dealership to provide necessary assistance to you in this regard.

Trust your understanding in this regard.

Please feel free to contact Mrs Shreya Kamath Dcrc service on [protected] / us for any further clarification or assistance.

Thanks & Regards
Deepak. N
FIL-Customer Relations
Toll Free No[protected] BSNL/MTNL[protected] Add STD code of your state capital.
"

Is there no way that this cheating tactics of Ford be controlled.

Aug 13, 2020

Complaint marked as Resolved

View replies

D

ddmonte

from Delhi, Delhi

Apr 13, 2012

I had also faced a problem with Clutch and just like you had full faith in FORD but this has been very disappointing and very frustrating. I had written to the same gentel man at President Desk and oh Boy!!! they really know how to respond to Customers hats off to their Standard Responces!!! I really wish they concentrated on resolving issues rather than take Customers for a ride. Would also like to mention earlier to this I was a User of Maruti Vehicle and one should really experience their service un comparrable to FORD. Its time FORD changes its ways and be more Customer Oriented.Given below is my correspondence with them.

From: Dean Dmonte
Sent: Thursday, April 05, 2012 4:35 PM
To: 'President's desk, From (.)'
Cc: [protected]@planetfordindia.com; [protected]@planetfordindia.com; [protected]@planetfordindia.com; [protected]@planetfordindia.com
Subject: FW: Reply from Ford India[protected]

Forgot to mention that once again I have further landed myself in deep trouble ( got carried away) by renewing my extended warranty by recently paying almost `18000/- cause I can already fore see the answers / responses that would come forth in case I do face issues, wherein my warranty amount would be dead amount and I don’t know what costs will I have to shell out for repairs without getting benefits of warranty taken. I am sure you understand where I am coming form ?

From: Dean Dmonte
Sent: Thursday, April 05, 2012 4:23 PM
To: 'President's desk, From (.)'
Cc: [protected]@planetfordindia.com; [protected]@planetfordindia.com; [protected]@planetfordindia.com; [protected]@planetfordindia.com
Subject: RE: Reply from Ford India[protected]

Dear Deepak

You guys at Ford & Dealers are well hand in glove and know how to give standard responses to your Customers fooling them all the time every time.

I am once attaching my response sent to the dealer( Ref attachment 2) which was forwarded to you. I have clearly stated my grievance which you very coolly delete and re send to me (Ref attachment 1 ) you have ignored my response and fail to answer. I really wonder if the Customer ever finds a resolution with you people???

As already mentioned in my note with the monopoly of just having 02 dealers we as Customers are at their mercy having no options but to go with them and carry on with losses. Very unfair this is day light robbery to Customers.

Totally dissatisfied Customer who has been taken for a ride…… Dean

From: Deepak, Nagaraj (N.) [mailto:[protected]@ford.com] On Behalf Of President's desk, From (.)
Sent: Thursday, April 05, 2012 4:05 PM
To: Dean Dmonte
Cc: [protected]@planetfordindia.com; [protected]@planetfordindia.com; [protected]@planetfordindia.com; [protected]@planetfordindia.com
Subject: Reply from Ford India[protected]

Dear Mr. Dean Dmonte,

This is subsequent to our earlier correspondence regarding your vehicle bearing registration number MH12FU8683.

We understand from our dealership that they had provided necessary clarification to you regarding the sunglass concern in their mail dated 19/3/12. We request you to find the attachment. We request you to contact our dealership for any further clarification or assistance.

Please feel free to contact Mr Raeburn B.Fernandez Service GM on [protected] / us for any further clarification.

Trust your understanding and co-operation on this.

Thanks & Regards
Deepak. N
FIL - President's Desk
Toll Free No[protected] BSNL/MTNL[protected] Add STD code of your state capital.
________________________________________
From: Dean Dmonte [mailto:dean.[protected]@idea.adityabirla.com]
Sent: 04 April 2012 10:58 AM
To: President's desk, From (.)
Cc: [protected]@planetfordindia.com; [protected]@planetfordindia.com; [protected]@planetfordindia.com; [protected]@planetfordindia.com
Subject: RE: Reply from Ford India[protected]
Dear Deepak

Very disappointing, in fact a very dissatisfied Customer and did not expect this from a company such as Ford. I think it’s just hitting against a wall here where no one seems to, or rather want to understand the Customer’s plight including the Dealers / Service Station which you can just count them on your fingers in fact it’s not hard is it? I think it’s just about 02 of them here in Pune and this is what is giving Customers a nightmare not knowing whom to approach un like my previous experience with my Maruti Car. What I am trying to say here is there is no dearth Of Maruti Service Stations they are so easily available, approachable and I think that what makes the difference, I really consider the date I purchased my Ford Card as the most misfortunate one. I spoken to a couple to friends around and they all were of the same opinion.

I am yet again adding one more incidence I have taken up with you so called Authorized Dealers whom I am yet to receive a satisfactory reply from them. Attached mail for your ready reference.

Regards
Dean

From: Deepak, Nagaraj (N.) [mailto:[protected]@ford.com] On Behalf Of President's desk, From (.)
Sent: Wednesday, April 04, 2012 10:27 AM
To: Dean Dmonte
Cc: [protected]@planetfordindia.com; [protected]@planetfordindia.com; [protected]@planetfordindia.com; [protected]@planetfordindia.com
Subject: Reply from Ford India[protected]

Dear Mr. Dean Dmonte,

This is subsequent to our earlier correspondence regarding your vehicle bearing registration number MH12FU8683.

We had received relevent information from our dealership and we had a detailed discussion on your concern with our regional team and we understand that the clutch failures were due to wear and tear purely due to overriding, since this in not in any manner related to the material defect or manufacturing process.

We also understand from the trailing mails that Ms. Srividya from customer relations had provided necessary clarification regarding the same and we regret to inform you that we would not be able to support you in this regard.

Please feel free to contact Mr Raeburn B.Fernandez Service GM on [protected] / us for any further clarification.

Trust your understanding and co-operation on this.

Thanks & Regards
Deepak. N
FIL - President's Desk
Toll Free No[protected] BSNL/MTNL[protected] Add STD code of your state capital.
________________________________________
From: Dean Dmonte [mailto:dean.[protected]@idea.adityabirla.com]
Sent: Monday, April 02, 2012 10:02 AM
To: President's desk, From (.)
Subject: RE: Reply from Ford India[protected]
Dear Deepak

It was a pleasure once again to receive this message, which goes to show that there is a positive sign from Ford to resolve Customer Issues.

My contact details have not changed, it remains the same [protected]. Not sure how I missed your calls. As far as my concern it remains the same mentioned in my message below looking forward to an early resolution.

Regards
Dean
[protected]

From: Deepak, Nagaraj (N.) [mailto:[protected]@ford.com] On Behalf Of President's desk, From (.)
Sent: Saturday, March 31, 2012 12:34 PM
To: Dean Dmonte
Subject: Reply from Ford India[protected]

Dear Mr. Dean Dmonte,

This is subsequent to our earlier correspondence regarding your vehicle bearing registration number MH12FU8683.

We are in receipt of your mail and noted down the contents.

We tried to contact your goodself in this number [protected], but could not able to complete the call (Ringing - No answer @ 3:56 PM on 29/3/12 & today, number no ringing no response @ 12:20 PM). Hope you were busy with some important assignments.

We request you to provide your contact details for our future correspondances and also we request you to mail us the present concerns which will help us to take it further along with our dealership.

Please feel free to contact us for any other clarifications /assistance.

Assuring you of our best services and continuous support at all times.
Thanks & Regards
Deepak. N
FIL - President's Desk
Toll Free No[protected] BSNL/MTNL[protected] Add STD code of your state capital.
________________________________________
From: Dean Dmonte [mailto:dean.[protected]@idea.adityabirla.com]
Sent: Tuesday, March 27, 2012 4:26 PM
To: President's desk, From (.)
Subject: RE: Reply from Ford India[protected]
Thanks Abesheikh for this prompt response on behalf of your MD - Michael, I see the positive attitude Ford has in taking this up.

Regards
Dean

From: Abesheik, H (H.) [mailto:[protected]@ford.com] On Behalf Of President's desk, From (.)
Sent: Tuesday, March 27, 2012 4:13 PM
To: Dean Dmonte
Subject: Reply from Ford India[protected]

Dear Mr.Dean,

Thank you for contacting Ford India. We are in receipt of your mail addressed to our Managing Director.

We appreciate the time you have taken to write to us regarding your vehicle bearing the registration number MH12FU8683. We have noted down the contents of your mail and we are aware that you had also contacted our customer relations department. We have already taken up the issue with the Dealership concerned as well as Regional Service Manager.

We would revert back to you after we receive relevant information and updates from our Dealership or Regional Service Manager.

Please do not hesitate to call us or mail us for any further assistance, we would be pleased to be of service to you.

Assuring you of our best services and continuous support at all times.

Thanks and Regard,
Abesheik.H,
FIL - President's Desk,
[protected] BSNL/MTNL[protected] Add STD code of your state capital

________________________________________
From: Dean Dmonte [mailto:dean.[protected]@idea.adityabirla.com]
Sent: 27 March 2012 03:15 PM
To: President's desk, From (.)
Subject: FW: Reply from Ford India[protected]
Dear Michael Boneham

My name is Dean D’monte and I am writing this mail to you hoping you will be able to help me out here.

I am sorry to trouble you with this considering your busy schedule . You will understand my grievance which I was hoping to get resolved at the ground level itself . Since I was not satisfied with the response I have forwarded the mail to you.

Looking forward for a positive response from you.

Regards
Dean
[protected]

From: Dean Dmonte
Sent: Wednesday, March 14, 2012 10:47 AM
To: 'Customer, Care (.)'
Cc: [protected]@planetfordindia.com; [protected]@planetfordindia.com
Subject: RE: Reply from Ford India[protected]

Dear Vidhya

As already explained to you in my mail I disagree as this should not be the case for a new vehicle considering the age of vehicle. This is purely due to the fault in the material which was not able to support and hence the break down.

I would be forced to take this up in an open forum through social net working / other means and get in various customers / users feedback and put forward my findings to support my case.

Regards
Dean

From: Sri vidya, Balaji (B.) [mailto:[protected]@ford.com] On Behalf Of Customer, Care (.)
Sent: Wednesday, March 14, 2012 10:32 AM
To: Dean Dmonte
Cc: [protected]@planetfordindia.com; [protected]@planetfordindia.com
Subject: Reply from Ford India[protected]

Dear Mr.Dean,

This is subsequent to our earlier correspondence regarding your vehicle bearing registration number MH12FU8683.

We once again regret to inform you of our inability to support you on your claim as the failure noticed was observed due to wear and tear & overriding, since this in not in any manner related to the material defect or manufacturing process we would not be in a position to support the replacement under the purview of warranty.

We also tried to contact your goodself in this number [protected], but could not able to complete the call (Ringing - No answer).Hope you were busy with some important assignments.

Request your understanding in this regard.
Thanks & Regards,
Sri Vidhya
FIL - Customer Relations
Toll Free No[protected] BSNL/MTNL[protected] Add STD code of your state capital

________________________________________
From: Dean Dmonte [mailto:dean.[protected]@idea.adityabirla.com]
Sent: 13 March 2012 17:21
To: Sri vidya, Balaji (B.); Customer, Care (.)
Cc: [protected]@planetfordindia.com; [protected]@planetfordindia.com
Subject: FW: Reply from Ford India[protected]
Dear Vidhya

Awaiting response….

Regards
Dean

From: Dean Dmonte
Sent: Monday, March 05, 2012 4:18 PM
To: 'Customer, Care (.)'
Cc: [protected]@planetfordindia.com; [protected]@planetfordindia.com
Subject: RE: Reply from Ford India[protected]

Dear Vidhya

Thank you for your prompt response.

Even before I wrote this mail I was given the same response from the dealer. I was also told that one should avoid keeping ones leg on the clutch while driving, to be used only for gear changing. Why would I constantly keep my foot on the clutch in the first place? And the only time the clutch is used other than for changing gears would be in heavy traffic, which knowing Pune conditions one cannot avoid. Especially when the traffic is flowing back to back. I am sure Ford has taken this into consideration to overcome these normal conditions. In my case particular I do not see this and hence due to the faulty part had to go through this ordeal and shell out such huge amounts to rectify.

Further if you go through my mail I have clearly mentioned that I am not a new driver i.e being driving for almost 15 years now. The best way out here is what I felt Ford is doing is to easily point out to over riding ??? I am sure Ford at times should take ownership of faulty material as there could be instances of such occurrences which leads to the issues. As far as overriding goes I strongly differ as this is not the case as I did not face a situation where I had to override. Hence I am not convinced with the justification given by you.

Regards
Dean

From: Sri vidya, Balaji (B.) [mailto:[protected]@ford.com] On Behalf Of Customer, Care (.)
Sent: Monday, March 05, 2012 3:52 PM
To: Dean Dmonte
Cc: [protected]@planetfordindia.com; [protected]@planetfordindia.com
Subject: Reply from Ford India[protected]

Dear Mr.Dean,

This is subsequent to our earlier correspondence regarding your vehicle bearing registration number MH12FU8683.

We understand from our dealership that the concerns in your vehicle had been attended and delivered, we would like to bring to your notice that with regard to the clutch system the wear pattern completely depends on the driving conditions and usage, we also had a detailed discussion on your concern with our dealership and our technical team and we understand that the clutch failures were due to wear and tear purely due to overriding, since this in not in any manner related to the material defect or manufacturing process, we regret to inform you that we would not be able to support you in this regard.

We also tried to contact your goodself in this number [protected], but could not able to complete the call (Ringing - No answer).Hope you were busy with some important assignments.

Trustyour understanding and co-operation on this.

Thanks & Regards,
Sri Vidhya
FIL - Customer Relations
Toll Free No[protected] BSNL/MTNL[protected] Add STD code of your state capital

________________________________________
From: Aarti, Goyal (G.) On Behalf Of Customer, Care (.)
Sent: 01 March 2012 15:09
To: 'Dean Dmonte'
Subject: Reply from Ford India[protected]
Dear Mr.Dean,

Thank you for contacting Ford India.

We appreciate the time you have taken to write to us regarding your vehicle bearing the registration number MH12FU8683. We have noted down the contents of your mail and have taken up the issue with the dealership concerned.

We would revert back to you after we receive relevant information from our dealership. Your concern number is[protected]

Assuring you of our best services and continuous support at all times
Thanks and Regards,
Aarti Goyal
FIL-Customer Relations
Toll Free No[protected] BSNL/MTNL[protected] Add STD code of your state capital.
________________________________________
From: Dean Dmonte [mailto:dean.[protected]@idea.adityabirla.com]
Sent: Thursday, March 01, 2012 12:00 PM
To: Customer, Care (.)
Cc: [protected]@vsnl.net
Subject: Ford Diesta Stalled - MH12 FU8683
Dear Customer Care Executive

I would like to put on record the recent problem I faced with my Ford Fiesta which just about completes 02 years of purchase. Considering the age of the car I was surprised to having being faced with the issue.

Yes on 28-Feb-2012 my car had stalled on my way to office. Called up Customer Care Planet Ford and this was very well handled, totally satisfied with the excellent service. I must appreciate the way the car was towed to the Service Station, i.e the sophisticated crane which was used. The team had a look at the car and had found out the Clutch was totally damaged and needed replacement. The same was replaced serviced and handed over to me yesterday.

What was very disheartening to note that I had to face with this unfortunate situation, considering the life of the vehicle. Further this has really taken me by surprise when I had to make payment of `9175/- towards replacement / repairs carried out. Further I would like to mention that previous to this car I was driving a Maruti Zen for 10 years and did not face any incidences of breakdowns. I was expecting the same, in fact better experience considering the make of car. But this has changed my opinion totally.

What I am looking for here is support from your team to please investigate as to why this happened? And also to be compensate the amount spent. I am attaching the invoice giving details and also customer information sheet for your reference.

Thanking you in anticipation and looking forward for a positive response from you .

Regards

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Odisha

i prabha vishwakarma purchased a ford figo titanium model disel car from rourkela dealer named chabra motors who deals in ford cars, but he didnt give the recent model for which he chrged for, he charged me for the recent model but gave me the old model. as i didnt get the usb port for my use and the dealer charged me for providing the same. i have got the bill for getting the work done for the same. he didnt provide any scheme which i could have availed at that time of purchase. if you can take care of this matter within one week i will take this matter to consumer forum.

prabha vishwakarma

Aug 13, 2020

Complaint marked as Resolved

View replies

F

FordFigo Kerala OwnersGroup

from Pala, Kerala

Aug 19, 2012

Dear Sir,

I am sorry to hear your difficulties with your ford car. Even i have the worst experiences with ford and its service people. I am updating and contacting people having trouble with ford. Can you pls add me to your Facebook and update all your issues in there. here is my link for that. I believe we can fight against ford. Pls help us to give more awareness to people.

http://www.facebook.com/fordfigo.ownersgroup.

Hope to hear from you soon.

Regards
Remesh Joseph
[protected]@gmail.com
[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu

Dear sir,
I own a ford figo petrol zxi. I bought a new phone Nokia lumia 800, recently. M unable to connect the same with my Bluetooth device of the car.
Its coming as unable to pair as list is full.
I have not connected many device to call it as full.

Aug 13, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra

Dear Sir

I would like to share the recent ordeal faced with my Ford Fiesta Car which just about completes 02 years of purchase. Considering the age of the car I was surprised to having being faced with such a situation. The same was put on records with Ford.

Yes on 28-Feb-2012 my car had stalled on my way to office. Called up Customer Care Planet Ford and this was very well handled, totally satisfied with the excellent service. I must appreciate the way the car was towed to the Service Station, i.e the sophisticated crane which was used. The team had a look at the car and had found out the Clutch was totally damaged and needed replacement. The same was replaced serviced and handed over to me.

What was very disheartening to note that I had to face with this unfortunate situation, considering the life of the vehicle? Further this has really taken me by surprise when I had to make payment of `9175/- towards replacement / repairs carried out. Further I would like to mention that previous to this car I was driving a Maruti Zen for 10 years and did not face any incidences of breakdowns. I was expecting the same, in fact better experience considering the make of car. But this has changed my opinion totally.

What I was looking from Ford was support from their team to investigate as to why this happened? And also to compensate the amount spent. But in return what I get was a reply from Ford Customer Care simply stating that there is no defect in the part this was due to bad driving …… technically terming it as overriding. This came to me as another shocker making me feel more disgusted. I once again responded to them stating that this is not the issue and one should not get away with this so easily, what’s more is that I was told by the service guys that one should avoid using the clutch continuously ( to be used only at the time of changing gears) . In the first place why would one do this? Further as stated I am not a new driver? But of course considering the traffic snarls, road conditions one faces, driving back to back there is no alternate but to use the clutch. It only goes to show the poor quality of the part which cannot take care of day to day issues with Indian conditions.

Wanted to understand from my dear friends if they to have faced similar or other issues with Ford, and of course to all my new friends who are looking to purchase a Ford to Please ! Please !!! think again. Thank you for sparing your time in going through my ordeal.

Aug 13, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

We have purchased ford figo car from a dealer named Coverymoters which is in bangalore. Till today we used it only 2279 km , because we were in out of station . Now that Coverymoter car dealer is refuseing to do free service. Till now we have not used any free services. Kindly help me in this regard.

Aug 13, 2020

Complaint marked as Resolved

View replies

F

FordFigo Kerala OwnersGroup

from Pala, Kerala

Aug 19, 2012

Dear Sir,

I am sorry to hear your difficulties with your ford car. Even i have the worst experiences with ford and its service people. I am updating and contacting people having trouble with ford. Can you pls add me to your Facebook and update all your issues in there. here is my link for that. I believe we can fight against ford. Pls help us to give more awareness to people.

http://www.facebook.com/fordfigo.ownersgroup.

Hope to hear from you soon.

Regards
Remesh Joseph
[protected]@gmail.com
[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Uttarakhand

Hi
I've a complaint about my new ford figo. I live in Nainital ,which is a hill station . While coming down the slope, the brake paddle jammed for one or two seconds .It is very risky and dangerous too.
For this problem I consulted many members of your service center but no one has solution.
This problem started after 2400 km .At first service they change brake pad and they assured me for safe driving but problem is still there.
I live in Nainital ,which is a hill station What should I do? I'm very stressed .
Please help me.

Aug 13, 2020

Complaint marked as Resolved

View replies

F

FordFigo Kerala OwnersGroup

from Pala, Kerala

Aug 19, 2012

Dear Sir,

I am sorry to hear your difficulties with your ford car. Even i have the worst experiences with ford and its service people. I am updating and contacting people having trouble with ford. Can you pls add me to your Facebook and update all your issues in there. here is my link for that. I believe we can fight against ford. Pls help us to give more awareness to people.

http://www.facebook.com/fordfigo.ownersgroup.

Hope to hear from you soon.

Regards
Remesh Joseph
[protected]@gmail.com
[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Surat, Gujarat

Dear sir..... My name Is Kantibhai P.Gabani...Address is 16/c,Radheshyam Society,Singanpore Char Rasta,ved Road,Surat. i have purchase of ford figo motor car from Kong Motos Ltd..Udhana.Surat..my car No.is GJ-05-CQ-814..here in surat your deler King motor is not a good dealer.....he is not a given good service...& my car's is not given good avrage.here all staff is not a good persone...so take a some heavy staps.....
thanking you.....

Kantibhai P.Gabani

Aug 13, 2020

Complaint marked as Resolved

View replies

F

FordFigo Kerala OwnersGroup

from Pala, Kerala

Aug 19, 2012

Dear Sir,

I am sorry to hear your difficulties with your ford car. Even i have the worst experiences with ford and its service people. I am updating and contacting people having trouble with ford. Can you pls add me to your Facebook and update all your issues in there. here is my link for that. I believe we can fight against ford. Pls help us to give more awareness to people.

http://www.facebook.com/fordfigo.ownersgroup.

Hope to hear from you soon.

Regards
Remesh Joseph
[protected]@gmail.com
[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines