Ford India Complaints & Reviews

hi,
1)not getting insurance paper
2)not having good communication
i brought my new vehicle on 9/11/2011 ford Figo from Vansh ford Raipur city.it was my first experience with ford which was good but about the services i am disappointed from the services side.i purchased my car on 9/11/20111 on that day i gotted some paper but they asked time for insurance paper.i was quite okay,after 1 month i followed up of this issue then my sales officer saided he will get and he well give me this paper but after some more time i when didn't gotted i called but not gotted satisfactory answer then after some time i visited Vansh ford which is 500kms from my living place i talked to assistant sales officer i introduced my problem to him then he explain the process of that paper and i asked for soft copy of that paper and he was ok with that but i didn't gotted that paper till that that day i called many time but not getting satisfactory answer from that party and its seems very irresponsible behavior of them,i am complaining this because i think it can help me but if it will not work may be i have to go through leagal process i am sorry to say but i can't waste my time in phone calls and visiting Vansh ford.

Sir
I Shubham Gupta is an owner of ford figo DL3CAN6666.IPurchased my figo in Jan2010. Since then A/C of the car is not workin in proper condition.I complaint regarding this everytime whenever I brought my car to your workshop 'HARPREET FORD' in Sahibabad for regular service or any other accidental work. After Complaing everytime A/C works properly for 1-2 weeks but after then it again stops working.This irritates me whenever I drive the car and Summers are also on the head. Please look into this matter seriously and try to solve my problem as soon as possible.Otherwise I have to take some some other serious action. I hope you will adhear my problem and try to solve it immediately.

SHUBHAM GUPTA
1576 Queens Road S.P.Mukherjee Marg Delhi110006
[protected],[protected]

I bought a brand new car from Ford and after that i noticed that there is a gap between the lights and bumper on front and rear due to aesthetics hampers.
To the left the gap in more and to the right its different, which is clearly a manufacturing fault of Ford which i inferenced after seeing lot of ford Fiesta Cars which dealer also acknowledged.
For this ford is not doing anything and is asking me to visit nearest delaership but they told me that they are helpless as its a design fault.
i have paid for a new car so why i should face such a problem with their manufacturing fault.
With that there is no seat belt indication on the front panel even though there is a provision for it.
With that there is no Tyre pressure sticker in the car.
I want these issues to be acknowledged and attended at the earliest.
Sanat Goel
[protected]

Dear

Mr Michael Boneham,

With deep anguish I would like to inform you that I bought ford figo LXI VIN-MAJ1XXMRJ1AJ12378,Reg No-UP16AA4602 on[protected] from FORD NOIDA but even before completing two years my car met with following problems-
1- Before completion reaching 30000 kms car AC fluid leaked and
2- it has humming sound while speed go above 60km/h
3- noises while applying breaks
4- noise in seats
Therefore,I went to the Ford's new service station in Sector 63 NOIDA.
On 9/2/12,the very next day after servicing the car AC duct blasted, audio board was damaged,and other problems remained same, my car had to be towed from Amity University on 11/2/12 for servicing again. Despite this extra emergency service except AC other problems remained same and my car met with additional problem of high noise in geyer box. One more thing that is important to mention here is that - I got a call on 15 /2 /12 from your feedback section , I explained all above problems to her but I did not get any response thereafter.
Now I am at Ford service center again but there is no satisfactory answer from the management,and they again want to hold my car for a week which will cause sufferings to my family as its the only vehicle I have.
That's why I requested the manager Mr Bhatnagar for loner car but he denied the request he is trying to cover up the issue by terming it as a coincidence .
Sir this is case of casual and unprofessional service which damages the reputation of FORD as a brand.
So I request you to look in to the matter immediately and address my grievances.

Regards.
Ashwini Tripathi,
(Principal correspondent P7news)
Mob- [protected]

Dear Mr. Remesh Joseph,

This mail is in continuation to our earlier correspondence regarding the concern you had raised with us.

We understand from our dealership that they have contacted you on 14.02.0212 for providing loaner car to your goodself, but we are given to understand from our dealership that you have denied for taking loaner vehicle. We kindly request you to fix up an appointment with our dealership and to understand the concern better as well request you to demonstrate the said concern in your vehicle. We would also ensure that quality repairs are carried out on the vehicle and delivered to your kind self in perfect roadworthy condition. We have also instructed our dealership to provide the necessary assistance to you in this regard in coordination with our internal team. We would ensure concern observed if any would be addressed and resolved as per Ford India’s warranty policy. We also request your kind self to take a joint trail along with our dealership personnel post completion of necessary repairs & prior to delivery to ensure you are satisfied with the performance of the same.

Further in correspondence to our discussion, we regret to inform you that we will not be in position to accede to your claim of replacement of the vehicle as mentioned in your trailing mail.

Trust your positive understanding in this regard & be rest assured on our support in terms of prompt service and the quality of the product.

Please feel free to contact us for any other clarifications /assistance.

Assuring you of our best services and continuous support at all times.

Thanks & Regards,

Bindhu Vinod,
FIL-Customer Relations
Toll Free No[protected] BSNL/MTNL[protected] Add STD code of your state capital.





From: Raj Joseph [mailto:[protected]@gmail.com]
Sent: Wednesday, February 15, 2012 9:12 AM
To: Customer, Care (.)
Cc: [protected]@kairaliford.com
Subject: Reply - Urgent[protected]

Hi,

Further to my telecon discussion on 14th feb with Sam and BIndu regarding my vehicle bearing registration no. KL35B 2555, this is my official notification to inform you that my car has again broken down yesterday 14/02/2012. As you people suggested, I am not going to give my car for repair anymore. I have a lot of work other than this and I can trust any local roadside garage but not Ford India or Kairali Ford anymore. My car is going to be displayed for public in two days with all supporting documents. Thank you for not giving any support so far.

Regards
Ramesh Joseph

Sent from Raj Joseph's iPad

On 13-Feb-2012, at 2:51 PM, "Customer, Care (.)" <[protected]@ford.com> wrote:

Dear Mr. Remesh Joseph,

This mail is in continuation to our earlier correspondence regarding the concern you had raised with us.
We once again wish to bring to your kind notice that there was no inherent defect in the vehicle. Its noteworthy that the vehicle stalling issue could not be reproduced /replicated during the inspection/road test carried out at the dealership, however as a proactive measure an improvisation on the performance parameter of the vehicle was carried out , an extensive road test was also carried out to ensure the performance parameters of the vehicle and to rule out the possibility of any abnormality .
We kindly request you to fix up an appointment with our dealership and to understand the concern better as well request you to demonstrate the said concern in your vehicle , we also kindly request you to intimate us through an email with regard to the appointment which would enable us to co-ordinate .We would also ensure that quality repairs are carried out on the vehicle and delivered to your kind self in perfect roadworthy condition. We have also instructed our dealership to provide the necessary assistance to you in this regard in coordination with our internal team. We would ensure concern observed if any would be addressed and resolved as per Ford India’s warranty policy. We also request your kind self to take a joint trail along with our dealership personnel post completion of necessary repairs & prior to delivery to ensure you are satisfied with the performance of the same.

Further in correspondence to our discussion, we regret to inform you that we will not be in position to accede to your claim of replacement of the vehicle as mentioned in your trailing mail.

Trust your positive understanding in this regard & be rest assured on our support in terms of prompt service and the quality of the product.

Please feel free to contact us for any other clarifications /assistance.

Assuring you of our best services and continuous support at all times.


Thanks & Regards,

Bindhu Vinod,
FIL-Customer Relations
Toll Free No[protected] BSNL/MTNL[protected] Add STD code of your state capital.




From: Raj Joseph [mailto:[protected]@gmail.com]
Sent: 11 February 2012 02:45 PM
To: President's desk, From (.)
Cc: [protected]@kairaliford.com
Subject: Reply[protected]

Hi Reshma,

Thanks for your mail. There was numerous appointments I had with your dealership people in kottayam and ernakulam and also people from Ford Chennai. What you people think. Do you think I have no other work other than running behind your people and my car. I have clearly explained to your people, what I need. And don't ask somebody to call me and say there was no fault with my car. I don't simply listen to that scrap.

Now, i am going to let others know what is happening with my car. We have a small network here, so at least a couple of people will come to know about my Ford Figo and it's history. Don't worry I will be updating you people a swell.


It's for Sam
[protected]

I have asked you for a clear service history for my car not a story. Can't you provide me a accurate one..? What you gave me is scrap. I thought you have a system for that. I can get better one's from local roadside garage. Send me the real one because I need to match that with my bills. Hope you can understand.

Regards

Ramesh Joseph


On 11-Feb-2012, at 11:35 AM, "President's desk, From (.)" <[protected]@ford.com> wrote:

Dear Mr. Remesh Joseph,

This mail is in receipt of your mail, regarding your vehicle bearing registration number KL35B2555.

Further to the telecom our customer relation excutive had with your goodself, we kindly request you to fix up an appointment with our dealership and to understand the concern better as well request you to demonstrate the said concern in your vehicle , we also kindly request you to intimate us through an email with regard to the appointment which would enable us to co-ordinate .We would also ensure that quality repairs are carried out on the vehicle and delivered to your kindself in perfect roadworthy condition. We have also instructed our dealership to provide the necessary assistance to you in this regard in coordination with our internal team. We would ensure concern observed if any would be addressed and resolved as per Ford India’s warranty policy. We also request your kind self to take a joint trail along with our dealership personnel post completion of necessary repairs & prior to delivery to ensure you are satisfied with the performance of the same.

Further in correspondence to our discussion, we regret to inform you that we will not be in position to accede to your claim of replacement of the vehicle as mentioned in your trailing mail.

Trust your positive understanding in this regard & be rest assured on our support in terms of prompt service and the quality of the product.

Please feel free to contact us for any other clarifications /assistance.

Assuring you of our best services and continuous support at all times.


Thanks & Regards

A.Reshma
FIL - Customer Relations
Toll Free No[protected] BSNL/MTNL[protected] Add STD code of your state capital.
From: Khan, Reshma (A.) On Behalf Of President's desk, From (.)
Sent: Tuesday, February 07, 2012 2:09 PM
To: '[protected]@gmail.com'
Cc: '[protected]@kairaliford.com'
Subject: Reply from Ford India[protected]

Dear Mr. Remesh Joseph,
This mail is in receipt of your mail, regarding your vehicle bearing registration number KL35B2555.

We are given to understand from our dealership that the vehicle parameters were thoroughly checked by our technical expert from Plant along with our regional service manager and they had confirmed us that they haven't observed any abnormalities / concern could not be reproduced / replicated.

We kindly request you to fix up an appointment with our dealership and to understand the concern better as well request you to demonstrate the said concern in your vehicle , we also kindly request you to intimate us through an email with regard to the appointment which would enable us to co-ordinate .We would also ensure that quality repairs are carried out on the vehicle and delivered to your kindself in perfect roadworthy condition. We have also instructed our dealership to provide the necessary assistance to you in this regard in coordination with our internal team. We would ensure concern observed if any would be addressed and resolved as per Ford India’s warranty policy. We also request your kind self to take a joint trail along with our dealership personnel post completion of necessary repairs & prior to delivery to ensure you are satisfied with the performance of the same.

Further in correspondence to our discussion, we regret to inform you that we will not be in position to accede to your claim of replacement of the vehicle as mentioned in your trailing mail.

Trust your positive understanding in this regard & be rest assured on our support in terms of prompt service and the quality of the product.

Please feel free to contact us for any other clarifications /assistance.

Assuring you of our best services and continuous support at all times.


Thanks & Regards

A.Reshma
FIL - Customer Relations
Toll Free No[protected] BSNL/MTNL[protected] Add STD code of your state capital.
From: Raj Joseph [mailto:[protected]@gmail.com]
Sent: Saturday, February 04, 2012 12:08 PM
To: President's desk, From (.)
Cc: [protected]@kairaliford.com; [protected]@yahoo.co.in
Subject: Reply[protected]

Hi Reshma,
Thank you for your response. Well, as we discussed while you called me today morning, I won't be able to give my car for repair anymore. You know it's been repaired so many times. I have told you clearly that I don't want to take anymore chance because your people from Ford ( Mr. Arunagiri and your technician) inspected my car and certified that the car was 100% fit. You know what happened then. So there is no options for you apart form replacing my car because I am no more gonna risk my life and also others. I thought being in that responsible position he ( Mr.Arunagiri ) should have a minimum common sense.
Now let me tell you clearly, I can wait till Tuesday (07/02/2012). I would appreciate if you people settle this issue without further complications. Do let me know.
Regards
Remesh Joseph
[protected]

Sent from Raj Joseph's iPad

On 04-Feb-2012, at 10:51 AM, "President's desk, From (.)" <[protected]@ford.com> wrote:

Dear Mr. Remesh Joseph,
This is subsequent to our earlier correspondence regarding your vehicle bearing registration number KL35B2555.
We are in receipt of your mail & noted down the contents.
Further to our telecon we had with your goodself, We kindly request you to fix up an appointment with our dealership , we also kindly request you to intimate us through an email with regard to the appointment which would enable us to co-ordinate . We have also instructed our dealership to provide the necessary assistance to you in this regard.
Please feel free to contact Mr.Sam - [protected] / us for any other clarifications /assistance.

Assuring you of our best services and continuous support at all times.
Thanks & Regards

A.Reshma
FIL - Customer Relations
Toll Free No[protected] BSNL/MTNL[protected] Add STD code of your state capital.

From: Raj Joseph [mailto:[protected]@gmail.com]
Sent: Wednesday, February 01, 2012 11:09 PM
To: President's desk, From (.)
Cc: [protected]@kairaliford.com; [protected]@yahoo.co.in
Subject: Re:Very Urgent[protected]

Dear Mr.Abesheik,
This mail is in continuation to my earlier correspondence (dated on 29/01/2012) regarding my vehicle bearing registration number KL35B2555. They have collected my vehicle on monday 30th jan and returned it on the next day evening. Today morning (01/02/2012) when i took my vehicle the same fault was repeated. Then i left my car with kairali kottayam and they again repaired it and delivered back to me in the evening.
Now let me come to the matter, i am really fed up with this car and i don't want to continue with this either. If you people can't solve this issue then i will be forced to sort it on my own. I would appreciate if you could solve this in a professional way. Let me know whether you will be able to settle this issue.
Regards
Remesh Joseph
On 30-Jan-12, at 11:43 AM, President's desk, From (.) wrote:


Dear Mr. Remesh Joseph,
Thank you for contacting Ford India.Greetings from our President.
We are in receipt of your mail addressed to our Managing Director.
We appreciate the time you have taken to write to us regarding your vehicle bearing the registration number KL35B2555. We have noted down the contents of your mail and have taken up the issue with the dealership concerned.
We would revert to you after we receive relevant information from our dealership. Your concern number is [protected]
Assuring you of our best services and continuous support at all times.
Thanks and Regard,
Abesheik.H,
FIL - Customer Relations,
[protected] BSNL/MTNL[protected] Add STD code of your state capital

From: Raj Joseph [mailto:[protected]@gmail.com]
Sent: Sunday, January 29, 2012 10:22 AM
To: President's desk, From (.)
Cc: [protected]@yahoo.co.in
Subject: Very urgent[protected]I

Hi Mr. Abesheik,
Hope you remember me, This mail is in continuation to our earlier correspondence regarding my vehicle bearing registration number KL35B2555.

Your people inspected my vehicle on 04/01/2012 and certified that my car is in perfect condition. Believing that I took my car back and started using it. After 2 days the break noise started again and also on 19th jan 2012 my car shut off twice while I was driving. I spoke to Mr.Sam and I met him in Ernakulam (same day) and he requested me to leave the car with him on the next day (20/01/2012). I did that. It was there till Tuesday (24/01/2012). On Tuesday he said that they updated some programme in my car and there won't be any more engine shut off. The same time he agreed that the break issue is not been cleared. Again I took the delivery.
Now let me come to the matter. Yesterday (28/01/2012) morning when I took the car, there was a heavy noise and some high pressured leak near to the engine. I realised that this is the same fault which I had it in a month ago. I had a repair for this same fault in Kairali kottayam. They told me that they replaced all that. Now it is repeated again in a period of 4000km.
Yesterday I spoke to Mr. Sam agin, he told me that he will arrange a pick up on monday and they will repair it. This is all fine. Let me ask you something as a customer, what you want me to do ? I am really fed up o[censored]sing your car. I have a lot of work other than running behind my car and you people. I used to rent car whenever it goes for repair. Who will pay for that money and also my time.
And also I have a faulty head lamps which I have showed Mr. Sam. He agreed that. Again I am going to change the third Batch of tyres now. In 44000 kilometres I am going to change the third batch of tyres now. Do you think its reasonable ? Let me tell you, this car is a total loss for me. As a gentleman I have suffered so much. Now this is the high time
I appreciate if you people give me a decent solution for this.

Sent from Raj Joseph's iPad

On 07-Jan-2012, at 3:24 PM, "President's desk, From (.)" <[protected]@ford.com> wrote:

Dear Mr.Remesh Joseph,
This mail is in continuation to our earlier correspondence regarding your vehicle bearing registration number KL35B2555.
We wish to inform you that we had a detailed discussion on your concern with our dealership in coordination with our regional service team. We are given to understand that an extensive trail was taken along with your goodself in presence of our regional service manager on 30/12/2011 to understand the concern better and to provide a robust solution for the issue raised, where the concern could not be reproduced / replicated. However to satisfy our valuable customer by looking into miniscule of details our Regional Service Manager had deputed our Ford Service Engineer from Ford India to personally inspect your vehicle on 4/01/2012 to have detailed diagnosis. His observations are also similar to the one that was carried out by our team earlier as the concern could not be replicated & no abnormalities observed. We are also given to understand that the vehicle was delivered to your goodself by our dealership post validating the parameters.We request you to drive the vehicle with complete confidence on the product and provide us your valuable feedback. We regret for the inconvenience caused to you.
Please feel free to contact Sam DCRC manager of our dealership on [protected] / us for any further clarification.
Assuring you of our best services and continuous support at all times.
Thanks and Regard,
Abesheik.H,
FIL - Customer Relations,
[protected] BSNL/MTNL[protected] Add STD code of your state capital

From: Abesheik, H (H.) On Behalf Of President's desk, From (.)
Sent: Friday, January 06, 2012 10:06 AM
To: 'Raj Joseph'
Subject: Reply from Ford India[protected]

Dear Mr.Remesh Joseph,
Thank you for contacting Ford India. We are in receipt of your mail addressed to our Managing Director.
We appreciate the time you have taken to write to us regarding your vehicle bearing the registration number KL35B2555. We have noted down the contents of your mail and we are aware that you had also contacted our customer relations department. We have already taken up the issue with the Dealership concerned as well as Regional Service Manager.
We would revert back to you after we receive relevant information and updates from our Dealership or Regional Service Manager.
Please do not hesitate to call us or mail us for any further assistance, we would be pleased to be of service to you.
Assuring you of our best services and continuous support at all times.

Thanks and Regard,
Abesheik.H,
FIL - Customer Relations,
[protected] BSNL/MTNL[protected] Add STD code of your state capital

From: Raj Joseph [mailto:[protected]@gmail.com]
Sent: Thursday, January 05, 2012 10:42 PM
To: President's desk, From (.)
Cc: Customer, Care (.)
Subject:

Hi Mr. Boneham,
I have logged a complaint on 20th dec, 2011 for my Ford Figo (Reg No. KL35B 2555) and the complaint ref Number is[protected]. On the following day i spoke to Swapna in Chennai and she said someone from Kirali Ernakulam will speak to me. But no one contacted meThen i tried to call Swapna twice and left my contact details and asked her to call me but didnt happen that day. Then i spoke to Mr.Arunagiri on 27th Dec 2011 and he said that he will meet me with Mr.Sam (from Kairali Ernakulam) on 30th dec 2011 and check the car. On 30th dec i met him in kottayam and he promised me that he will send a technician from chennai and they collect my car and give me replacement car for time being to manage and then rectify my car issues.Yesterday 4th january i got a call from Mr.Elias (service manager Kairali kottayam) and he told me that the technician is on his way from the airport without even informing me prior. Even though i managed and asked them to collect my car without a replacement car. Then today morning i called the manager and asked about my replacement car and he said my car is ready and they could n't find any fault in it.
Now Let me brief you about the real fault.
1) There is a fault with the break system. There is a heavy grinding noise while applying the break. It started from 3000 kilometer. They changed everything and still there. I left my car with kairali in kottayam and ernakulam but invain .Now it is nearly 42000 kilometers.
2) The engine shut off while i drive. It started say 6 months ago and i left my car with kairali kottayam and they couldn't find anything. after that the same thing is happening again. Last time i was driving down the a hill station the engine went off and it was a narrow escape because the break and the power steering didnt work. its a risk of driving this car now.
when i met all the above people, i told them clearly that the engine shuts off anytime and there is not any particaular timing or intervals for that. Today morning i spoke to the technician from chennai and he told me that he drove my car for around 30 kilometers yesterday and couldn't find anything wrong in there. It is not that it will happen when we expect to happen. And My car was taken and repaired arround 18 to 20 times in 1.5 years.
Finally, i am not going to take my car from Kairali, kottayam,unless until its been repaired and convinced me that its in a perfect condition.
If you people can't solve this then i will be forced to take this legally and there are so many people lined up here with the same issues. Hope you can understand that.
Regards
Remesh Joseph
[protected]

Dear Sir, My FORD figo 1.4 TITANIUM Diamond WHITE colour,Diesel Verson car purchased in 25th March 2011,from Garuda Automobiles Pvt. Ltd. Dhanbad,in the name of Mr.Kailash Chandra Hemka. As usual One free service and thereafter all paid services at reguler interval being done from the same place. On last 10th Jan,2012,I took the car to the same place for a problems of starting problem, chamber broken etc. On 10Th jan.2012,I took my car back against a bill payment of Rs.4953/-. Surprisingly,after 20-25 days of driving I observed all the same problems are there for which the vehicle was servised. On 4th Feb 2012, I deposit my car (JH09 Q 1578) to Garurda Automobiles Service station, and till date it is lying with them. On 4th Feb, 2012 I mate Mr.Samiran Sinha , General Manager, who also unable to confirm me any delivery date for the vehicle,and he also want money to rectify the same problem of my vechicle. He said that it is not covered under warranty period and previously I also take extended warranty from them.I would like to ask you, how much more days I have to wait to get my vehicle. It is really painful. Please look into the matter and do your best.

Dear : Sir/Ma'am,

This is to inform you that I am one of your customer of ford figo.
I bought this car from Noida ford on 8th Feb 2012.

The thing is I visited to Noida ford sector 63 on 14th Jan.
We meet Mr. Kapil and Mr. Manjeet there .
We are interested to buy ford figo in black color.
*They offer us saying that the black color is available in 2011 model.When
we ask them what is the difference between 2011 and 2012 model they said
there is no difference .We will get each and everything same with all the
extra features like adjustable seat, Bluetooth ,alloy wheel,tilt steering,music
system etc.*
they offer us a price of 6.43 lac in which they promised us to provide
leather seat plus 4 years extended warranty with body care.
They said that this price is with all the discount such as 2011 model and
the corporate discount of mine as a doctor.

We then went again to them on 6th Feb 2012 with our sanctioned loan to buy
the car.
Now they offer us the price for the same model as 6.5 lac.We argue them
that earlier we were offered the price 6.43 lac but they stick on 6.5
lac.As we were in hurry to buy the car so we accept this also.
We then purchase the car on 8th .
I am a Medical doctor working in Mirzapur UP so I went back to Mizapur with
the New car.
Everyday I search to operate the *Tilt steering* but was unable to do
so.Then today i receive the call form Ford customer care to get the
feedback I then ask then for tilt steering they then said that 2011 Model
doesn't have tilt steering .*This was a shocking news for me.*
I feel very annoyed and call to Manjeet Noida Ford he also say me that
there is no tilt steering in 2011 model.
I am now feeling that to sell 2011 model they give me wrong information and
ditched me.
I get no benefit of buying 2011 model.
*The current Model price if 6.55.I pay 6.50 for 2011 for the Model which do
not have tilt steering..*Can any one explain me for this
*NOIDA Ford give me wrong information to sell there stock of 2011 model.*
**
The car specification are :

Car : Ford Figo
Engine No. : BU06427
Model : 2011
Color : Black.
Purchase date : 8th Feb 2012
Owner : Pragya Sharma.(My Wife)


I need an urgent explanation for this otherwise i have to go to consumer court for this.

Thanks.
Dr. Vikas Kumar Rai.
[protected]
[protected]
[protected]

I gave my car for a body repair work in warranty for the second time as the rear door had started corroding from one corner. I left my car with the Okhla workshop (Delhi, India) on Monday the 6th Feb 2012. There were 2 things to be rectified, the side beading was to be repainted and the door corrosion was to be fixed. On Tuesday, I got a call confirming that the job was completed but since I was in office I could not go there. Today when I reached their service station to my horror I discovered that the entire car was covered with DUST and the beadings were untouched and even the door repair job was pathetic and even a road side vendor could have done a better job. I still managed to keep my patience as they said that they will simply touch up the beading and would later get it fixed as that would require them to repaint the entire beading. I then asked that if it was possible for them to get a wheel alignment done and they confirmed the same. There was a Ford Fiesta which was in queue and I was assured that my car will be done next. After 50 minutes of wait I saw that there was another car which was put in the queue and they simply said that since I am not in for a service that's why the car currently in the queue is more important. When I asked the supervisor that if they had such a queue then why was I assured that my car has the next turn for alignment and she had no answer. I wasted almost 2 hours today because of Ford’s negligence and felt extremely insulted because of this incident. I have been a loyal customer of Ford ever since I have owned it and always had a positive word of mouth for the company but after this incident I will never ever recommend Ford to anyone because of the pathetic service.
I would thereby expect you to have a look at the situation and intimate the concerned authorities to do the needful to get all of my concerns addressed on priority. Please find the list of my pending concerns below :-

1) The side body beading’s to be repainted without any charges.
2) Paint job on the rear door to be redone without any recurring defects.
3) Wheel alignment to be done for which I am more than willing to pay for.

i own ford fiesta model 2006 bear registration no PB10bw-9207. I sent the car for servcing in the first week of January 2012 to authorisedservice centre ie M/S Bhagat Ford, Industrial Area,Chandigarh . I was advised that apart from normal regular service, some parts were required to be changed as the vehicle was emitting black smock. I was also told by the people at the service centre that it would cost me about Rs20000 to Rs25000/- but vehicle would be alright and would be able to run for another 40000/50000 kms. As advised I agreed and left the vehicle for the servicing and aforesaid repairs. After a weeks time when I sent my driver to collect the vehicle, he was shocked to find that the vehicle had started making strange noises as if something was seriously wrong with the vehicle. The driver informed us accodiingly. My husband visited the centre and he was advised that the engine needed overhauling which may cost from Rs 50000 to one lac. when the vehicle was taken to the centre its engine was perfectly ok and there was no noise of any sort nor any such thing was pointed out by the concerned mechanic of the service centre. when the mangager of the service centre namely Bara Singh was confronted with, he assured that he would fix the noise but without any result. I was charged for Rs 22500/- vide bill dated 4.2.12 but infact the vehicle has been spoiled totally and is not even in running condition. though before it was given to the service centre it was running smoothly. In fact,there was no qualified engineer in the service centre. My driver Baljit Singh remained present during the time repairs were carried out and he tells me that the vehicle was handled by helpers who were novice and did not any thing. The car has run only 82000 kms and last serivice was also got done from the same service outlet and no such defect was pointed out. Thus the company has wronged me. I have been made to shell out Rs 22500/ and at the same time my vehicle has been totally been spoiled. kindly intervene

sir i am sorry to write that the service station of prem ford agra is delivering poor service to the customer. more over the staff is not properly trained on the vehicle. imade simple fuel injector complaint to the service center.iwas astonished that they could not open a simple screw and opened the entire head of the engine and broke down the nut itself more over this job has took them for two days

I self bhailalbhai.
I have ford figo car.
my car is in under warranty but dealer as cargo ford not ready to give warranty
now current kms 34000 & as per warranty policy 1,00,000 kms covred
they told me all are chargable
GJ-18-AH-7433
contact no [protected]
very poor service
nobody ready to talk with me
nobody area service manager ready to talk for this mattar
only they told me all not available here & we have final authority from cargo ford
whose help for that...
we loose trust from ford...
otherwise we will start next process
look out the mattar

My name is v.satya vani, I bought ford figo in guntur ford show room on may 29th 2011, Recently my car meet with an accident on 25th January, after that i consulted to the ford service and i presented my car on 26th Jan, The ford service people or not at all responding properly. Up to 10 days they did not check the car and they didn't find the problem of car and they didn't prepare a report. They are not helping us in insurance, they are saying us to meet directly to the insurance people then why you are suggesting us to insurance with them, particularly the sales manager Krishna and the technician sridhar. The technician sridhar is telling he cant understand the problem what is? Then why you are recruiting these type of people.The sales manager is not at all favorable with the customers he is saying you pay money 1st after we make ready the car and claim to insurance then we will return your money. He is blaming the customers, we are having warranty and we are having insurance and the s.manager is not using the insurance and he is saying you wont get money to insurance you have to pay full amount. Until now i didn't get delivery of my car. Please take a serious action on the Ford Service Center and the sales manager Krishna, he is a big bluff master...

my email [protected]@gmail.com(my son id)

Hi,

My name is Nagasai , i have purchased a ford figo exi diesel version in june 2010 from Lakshmi cars from nellore (Andhrapradesh). I have given my car for service in chennai ford ambattur branch located in chennai (tamilnadu) in september 2011 i have given for 3rd general service they collected some amount nearly Rs7000 saying there is a problem which will not cover under warranty so i paid them. Today around 10:30 am on 30/1/2012 ( Car Number : AP 26 Ag 7062) i have given car for 4th service asking for general service. Mr Murali from chennai ford has called around 3:30pm and informed me that there is noise in engine so it will cost around Rs 10000(Ten Thousand) i told him that i have 2 year warranty or 1 lakh kilometer if it is engine problem, I have roamed 36000 kilometers only.So i asked him to send me mail asking what is the exact problem but they are not responding properly,i truly believe that there is some misuse happening in during paid services, even though we do service intime.In my house we use 3 ford cars 1 Fiesta diesel & 1 Fiesta pertol version and recently figo , but know is feeling that service centers are cheating us in paid services and only option left for us is to leave this brand and go to some other cars.

Pathetic Sales and Service. They are not technically very strong. Giving good service till you get the delivery after that nothing. Bought a Ford Figo lxi model and while taking the delivery ordered a music system which they told the price as some amount. While doing the first service they told that the price got increased and hiked the price to around 20%. After arguing with them I agreed and gave for fitting the music system. They opened the car and again told me that, for lxi model wiring kit is required which may costs me around 5000 bucks. Finally the price of the music system with the wiring kit becomes 50% more than the committed price. When you talk to the sales they will point to service and service people says that they don`t know what commitment the sales guys made. Really pathetic service. Not at all recommending them to anyone.

It is kindly inform to you that I, Liyakat Ali Khan owner of Ford Figo ZXI(Diesel) with registration No RJ20 CC 1002, Sir it is pathetic problem with Ford India company service to response the customer.

I am facing a problem of ground clearance from the same day of purchase & it is basic problem of manufacturing from Company. My Ford Figo contains 15 mm lesser Ground Clearance as compared to other Ford Figo of Same Model & simultaneously my car is damaged due to this problem. So get me not only resolve the problem of ground clearance but replace damaged parts also since it is fault of manufacturing not Mine. Dealer (K.S. Ford, Kota) is not responding as well as since one year. Finally I had registered a complain at customer care. My complaint no is[protected].
My car is at Dealer workshop from 1 week but they still not decide what to do ?

I have been battling with the quality of my Ford for nearly 2years now Ford just keep patching it up waiting for the warrente to runs out Please register and support www.drof.co.za its a Ford parody website in the hopes Ford will get thier act together

This is against SWARN FORD, Kanpur dealer who does not provide any service falities to its customers falling in their vicinity. Recently my car has been serviced but believe me they havent serviced it from inside, not even the paper pieces were clead up. This is really surprising as to what situation are we the ford customers are facing which such dealerships in smaller towns. Its ma bad fortune that am a ford customer as Ive mailed this the last time my car got serviced and yet again the same problem.(0)[protected]

Dear Sir ,

I have purchase ford figo ( 1.4 diesel EXI) form cargo motors pvt ltd since 6 month ago.
I am tired about that suspension noise, as i told to dealer regarding that they done service car & greased bush after 50 km it will continue noising .
how it is possible it started form 14000km , present km : 16000km approx .

please suggest or provide some help form direct Company engineer visit. i think dealer not capable to do this in warranty.
just I am planing for buying alloy wheels form genuine ford but now i am confused due to my lake faith of dealer.

Regards >
Bharat K Pandya
Email : [protected]@gmail.com
Mo : +91 [protected]

Respected sir,

I inform to u a lottery e-mails and lottery scam. I receive mail of ford motors this is here and I sent original copy of e-mail I want to know this is a fraud and chiting or not. He is demand to me Rs. 18500/- for custom charge. this details is here. I hope to ur reply and waiting ur advice, What I deposited amount Rs. 18500/- or not. Plz Informe to me by mail. FORD MOTORS PROMOTION ORIGINAL E-MAIL IS ATTACHED HERE FOR U READ IT AND CONFIRM THIS SITUATION.

Thanks
Reagards

Sunil Kumar Tiwari
New Delhi

Warning: This message may not be from whom it claims to be. Beware of following any links in it or of providing the sender with any personal information. Learn more
FORD MOTORS PROMOTION
(HEADQUARTERS)
TICKET NUMBER: [protected]
BATCH NUMBER : AT-040SB06-03
===========================
CONGRATULATION!!!

YOUR E-MAIL ADDRESS HAS WON: 250.000.00 GBP (Our grand prize). We wish to congratulate and formally inform you that you have won the sum of 250.000.00 GBP ( Two Hundred Fifty Thousand Pounds). in the last email-lottery draw,organized by FORD NEW YEAR PROMOTION.
We have confirmed the above winning.You should note that your email address in addition to millions of company and individual email where extracted with a software and the addresses where scrutinized with a ballot system and after the processes,
30 email addresses where selected and they were shared into 3 categories respectively and which you are a winner in the 1st category of 250.000.GBP ( Two Hundred Fifty Thousand Pounds).

Due to mix up of some numbers and names, we ask that you keep your winning information confidential until your claims has been proceed and your money remitted to you. This is part of our security protocol to avoid double claiming and
unwarranted abuse of this program by some participants.
To file for your claim you are advise contact your fiduciary claim agent with the following information provided to you.

FIDUCIARY DEPT :
MR ORAL WILLIAMS
Tel: [protected]
Fax: +[protected]
Email:[protected]@wss-id.org

VERIFICATION AND FUNDS RELEASE FORM
1.FULL NAMES:___________________
2.ADDRESS:_____________________
3.SEX:_______________________
4.AGE:_____________________
5.E-MAIL ADDRESS:____________
6.TEL:___________________
7.STATE:___________________
8.COUNTRY:___________________
9.OCCUPATION:___________________
10. Scan Copy of your identity

Congratulation once more from our members of staff and thank you for being part of our promotional program.

Yours faithfully,
Mrs Sonia Larry.
Promotion Director

FORD MOTORS AUTOMOBILE COMPANY PROMOTION

(HEADQUARTERS)
TICKET NUMBER: [protected]
BATCH NUMBER : AT-040SB06-03
Tell No;[protected]

Attention : Lucky Winner

We wish to congratulate you once again on this note, for being part of the 5 winners selected for the Annual Lottery Promotions.Ford Motors Promotion felicitate with you and your family. This promotion was set-up to encourage and promote the use of Ford Automobiles Company.


I wish to formally announce to you that you have successfully pass the requirements, statutory obligations, verifications, validations and satisfactory report Test conducted for all online winners.

hence all has been set for the diplomat ( Mr.Gideon Marshal )to proceed with the delivery of your winning funds to your home address which you have provided to this office. Our diplomat (Mr.Gideon Marshal) will arrive India to deliver your won parcel to you and further proceed to Malaysia to deliver other consignment after he must have handed over your won parcel containing a valid cheque of(250,000.00 GBP ). Let it be known to you that all taxes has been paid by (The Ford Motors Promotion Board)therefore, you will only be required to pay for the Clearing charges which is Rs.18,500/INR only for the clearing of your consignment from the Indian custom upon the arrival of the delivery officer to your country India.

To avoid any delay of carrying out his duty as stipulated, you are advice to make available the required Rs.18,500/INR when he arrives to enable him fulfill the normal Indian customs clearing obligations at the International Airport for your parcel to be released and pass custom's clearance without hesitation. We advise you keep your winnings confidential until our diplomat arrives your doorstep for a maximum security of our diplomat.

Please note that your custom will demand for the list charges below:
Custom Clearance Fees : 5,000 INR
Registration Of Package : 5,000 INR
Immigration Charges : 8,500 INR
[protected]
TOTAL AMOUNT = 18,500 INR

DISPATCH DETAILS
BRITISH AIRWAY FLIGHTS DETAILS
DEPARTURE TIME: 6:50 PM UK time Date 13th/January/ 2012
=============================================================

ARRIVE TIME: 9:35AM India time Date: 14th/ January/ 2012
Flight No: British Airways BA0327.

According to our flight information booked by this company, the flight will arrived in INDIA then our diplomat will take a local flight or any other possible means to your state where he can locate your designated address. The Diplomat (Mr.Gideon Marshal) will also assist you cash your winning cheque in any of your local Bank and lodge it in your account and then take photographs with you and your family before leaving.

Kindly note that you have to make a cash deposit of Rs. 18,500/INR to India custom before our representative diplomat Mr.Gideon Marshal can leave the airport to your home contact address given to him.

Note: You have to confirm your readiness to make the payment of the custom charges by filling this form below..
Receiver's Name:
Receiver's Address:
Telephone Number:
Country:
State:
A scan copy of your photo:


Please ensure that you co-operate with him and follow his instructions and directives to avoid any delay in handing over your winning cheque to you. The Diplomat ( Mr.Gideon Marshal) will also assist you to any of your local Bank and help you cash your winning cheque upon delivering your cheque to you and take a photographs with you and your family before leaving.

Once again congratulations from the Ford Motors Automobiles Promotion Board your satisfaction is our priority and we look forward to providing you the best of our quality service.

Please Call me if you have any misunderstanding


Thank you for your understanding.


Regards,
Yours Sincerely,

Dr. Sonia Larry
Executive Director
{Ford Motors Automobiles Promotion

Hello Team,

This is very serious matter with FORD as an brand:

1) We have made biggest mistake of buying FORD fiesta 2010 model. from SAI FORD Bhopal. If you open your records we have launched the complaints earlier as well, however no response.

2) Since we have bought this vehicle we are facing problems with your dealer: he is biggest fraud.

3) Our vehicle being dashed from behind (on boot) in Itarsi where we reside, after this we drove the vehicle to Bhopal which about 100KMs and it was perfect in terms of driving. Vehicle details: MP 09 CG 6449, register under company Goel and Goel.

4) We claim insurance for boot.

Now the story begins:

a) As we drove the vehicle around 100KMs there wasn't any problem, while fixing the boot he is saying you got the vehicle in very bad shape, its gear box is completely damaged, we can not move a vehicle, " Gear Box needs to be changed"

b) This is not the first instance he is doing this, either he has untrained staff or he wants to make extra money.

c) In either of the cases this time we are not going to bear any additional cost of gear box repair because when we parked the vehicle at his service center, gear box was perfectly alright.

d) Henceforth either you "FORD" take some action or the same email I am marking to consumer court.

e) Some serious issue is there, with FORD as an brand and SAI ford as an service center.

f) This email might give a slight picture of how irate I am as an customer.

Kindly take some action on priority, if no action is taken in 5days, We will consider as you are not interested in looking after your customers.

g) I don't want to exaggerate anything, from the first month after the purchase we are facing problems, however lets focus this time on this issue.


Thanks in advance

Regards
Pankaj Goel
+[protected]