Ford India Complaints & Reviews

Dear sir,
This is v r yadav from soalpur ( Maharashtra ). we had booked the Holiday package for Munnar ( Kerala ) on 25.01.2013 to 31.01.2013 from Book My Holiday Agent. But unfortunately it was not booked by them, and then we had to pay the hotel stay. they had send reimbursement letter and agree to pay the Refund amount in 15 days when we return back from the kerala.
We have paid Rs. 8000/- in advance as deposit to the Book My holiday. They have to send us Rs.14400/-. But still we have not received any positive sign from there, becoz its 3 months completed for the journey. and we have send hard copy of our stay hotel at there Noida address through Courier and through Email at there [protected]@affordablesalespromotions.com. Everyday i tried to call them but, everytime it was busy or call disconnected.
This is my request to you please contact them and convince them to refund our amount immediately. Here we are sending the documents regarding this package please check it.
Thank you.


Regards,
v r yadav
( [protected] )

Recently took my ford mondeo car for a service center at Lathangi ford opposite IIM bangalore with a prior appointment for the service . The funny part was after I reached there the service technicians are like "sorry sir" we can't lift your car in our garage since they can lift only fiesta : figo cars. Around 11 months back I had done the service from the same dealer , when they dint have the so called " lifting issue " LoL. Secondly the service center is so much unorganized that the people there have no idea whether the customers are waiting for the car to be delivered or whether they came to drop in the car. Thankfully my friend recommended me Metro ford on st marks road Bangalore and the service they carried out was excellent and they have a good customer relations unlike the other.

i want to complaints about my institute they are so useless they take my fees and not complete my courses i want an strict and immediate action for them or i will sue you very badly you wont except that cos when there is time to pay money they welcome us apart from that they behave like they dont know us..so ridiculous...

its basically about rajori garden institute E-Accounting students its really so bad and am expecting strict action ASAP.

After a lot of survey I too bought a Figo with great expectations but it seems I was cheated and deceived. Whether to blame the Ford as a company or the dealer I dunno ? But I am sure a well known company like Ford would give it's dealership to responsible people. I got a 2012 manufactured Ford Titanium in Feb.2013 from Astro Ford, Dwarka. I made the payment is cash as the dealers preferred and insisted. Now when I started driving I noticed that the car has dents on the hood and the bonnet which is visible from a certain angle and in proper light. At the time of finalising the deal when I wanted to see the car, the salesperson Ms. Shilpa made excuses about getting the car to the showroom, instead she took me to a bodyshop 8 kms away which was not even well lit. I was a little apprehensive and asked a her many times why the car is there but she kept saying all is fine and that she did not want us to go to the warehouse as it would be very dusty. Again while taking delivery we were made to check the car in the basement which again was not well lit. but we trusted them and Ford as it is a big and reputable company. But now I am disappointed an annoyed and I am scared what if the car has other internal problems as well? I want some action to be taken asap else I shall write to as many consumer grievance forums as I can and have already done on one . I am a working class person and I can't afford to be deceived like this? My no. is [protected]

I am Naresh Kumar from Faridabad Haryana.I purchased Ford Figo EXI diesel model from NCR Ford on 04.02.2011.with extended warranty for three year. This vehicle is registered in Faridabad and registration No is HR 51 AM 0861.
Brake of this vehicle are not effective in this regard I complained to NCR ford at Faridabad they replaced brake pads but problem is not solved after repeated complaint. In this regard I contacted GM of NCR ford Faridabad last year but problem was not solved . I am left with no option but to drive vehicle with less effective brake and put my life to risk.
On 01.03.2013 I met with accident as my vehicle did not stop after applying brake, during sudden brake from front vehicle. I handed over my vehicle to Riddhi Ford Okhla phase 1 New Delhi which is nearest Ford service station as NCR Ford is closed.
Today I received call from Riddhi ford that chesis no mentioned in extended warranty is MAJIXXMIJRBC83566 and actual as mentioned on vehicle is MAJIXXMIJRBC88566 and there is mismatch 0f 3/8 in chesis No. scan copy of extended warranty is attachedfor reference .
Major warranty replacement is in brake system as per service station Riddhi Ford service manager Mr Vikram. My vehicle is not yet handed over to me and held up at Riddhi Ford due to non settlement of warranty claim after post accident repair.

I has purchased Ford Figo Car from GRS Ford, Varanasi on 2nd Nov 2010. From the very time of delivery, there was sound from the front part of the vehicle which were made known to them at the time of delivery. They said as the car is absolutely new some nuts may have got loosen which will be made OK in the first service. Since then they are fooling me and calling me to Varanasi. I had contacted there corporate office also and written to their President also who just requested me to go there GSR Ford service station. I made uncountable times but the problem still persists. I had almost spent more that lac in coming and going to Varanasi for the same. Still there is sound which anyone can hear and in experiment of rectifying the complaint they had spoiled my vehicle.

I have recently purchased a ford endeavour automatic, when we went to take the delivery the car had already run in excess of 400 plus kms, the interiors were filthy , there were shoe marks on the cream upholstery, the carpets were dirty , on asking why the dealer (avk ford chandivilli , Mumbai ) told us that it was driven down from kollahpur as the container bringing it was stuck there !! We were promised the car would be cleaned if we could send the car to the workshop. On opening the bonet we found that the coolant bottle was empty, which meant that even the per delivery inspection was not carried out properly!! When asked why, they asked us not to worry as they would take care of it once we sent it to the workshop. We did not wish to take the delivery of such a vehicle, however we were told that now the registration is done nothing could be done !! It was a horrible experience. When the car came back the carpets looked worn as threads were sticking out, the installation of DVD player took two days for installation and the music system has screw driver puncture marks on it.
On the first service I mentioned to the supervisor that the breaks are not working properly, he told us that this only had abs and not eps system , thus the breaks felt the way they did. However after some days I again took it to another ford workshop and they were shocked as none of the breaks were functioning properly, the front bumper had come loose without being hit, finally the breaks were changed, however the endavour automatic breaks are not responsive at all , for such a large vehicle. Even now after the change the cars breaks have improved, however the whole car shudders, so I got a demo car to see if that vehicle also has the same problem, the breaks are more or less the same However they are smoother so now I am told the abs needs to be checked!!

Ford figo car with reg no:UP70-BE 4382 has got engine fault on 19 Jan'13 without any indication from the vehicle and company through its dealer Brij Ford Allahabad is saying that I should pay 1.25 lacs for new engine without properly analyzing the matter.

The vehicle is lying at service centre in Allahabad since 25 jan and till date there is no proper response from their side.i am being harrased like anything and would seek help and guidance to go further and screw the Ford company or dealer.

Regards
Masood Abbas
Allahabad
[protected]

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we purchased a ford escape from kanata ford and we were duped out of $2,300 in cash from the salesman james , when we realized we were being ripped off we tried to get the money back but the managers would not accept responsibility , instead they actually started yelling at us in the privacy of their office , it went to court and the sale man was found guilty of fraud,we were refunded our money , the manager was subpoenaed for court and had the audacity not to show up ,how embarrassing on their part,NOW we know we could have taken them to court because they are equally as guilty as the salesman.EXTREMELY poor customer service,the owner NEVER spoke with us after repeated attempts to settle this before having to go to court.NEVER AGAIN!!!!!

i have purchased a new car (new ford fiesta) on dated 8 feb 2012. the company gives me appox 68000 discount because of sale promotion of car and give me the bill on that dated i,e 8 feb 2012. now i want to sell my car but when i go to the local dealer he told me that your car's model is 2011 not 2012. then i called the ford dealer, the dealer told me that you are right the car model is 2011 that is we gives you discount. but at that time the dealer never told me for that.


so plz suggest me what can i do.

with regards

Rattan

This is the third time I am writing to you because of very poor, unprofessional and non-customer friendly response from your Harpreet Ford .



It has been more than 20 days no one bother to provide the actual feedback regarding my refund.



The people who’s working in your company are cheated with the customers.



This is the worst car dealer in India. Their services are very poor, and sales people are very big lier.



I had a very bad experience with this dealer. They do not listen once you give advance money to them.



Ford people are so callous that they do not even bother to provide the feedback to customer.



Mr. Deepak & Parash who never respond the customer calls on proper manner.



Both are suggest to me that I will get my refund within an week when I cancel my deal from them due to their false commitment .





SHAME ON HARPREET FORD!



I am marking CC to consumer farm request to you please help.



As ford harshed me lots and I have already wasted my precious time as well as lots of money also.

please take serious action against these folks.

Hi,

We have given our car for repair in Fortune Ford service and car is under extended warranty. But it is told to us as there are no regular service records. Then we approcahed Ford India and they told same intially and we shared our service records. Then they came up with new rejection reason saying Car was driven in sipte of over heating but the Tempearature meter did not shown any rise in temperature while driving.
Can some help us in availing the waranty.

To , Date : 19 Jan 2013
The manager
Ford Motors

Subject :- Major Complaint of Ford Figo
Respected sir.
I bought ford figo car last year on 11 Aug 2011 Number UP 16 AE 8168 . Upto now I am not satisfied with this car because the major problem with this is that on applying brakes suddenly in high speed ,the engine stops and steering and brakes does not works which increases the risk of accident . most of the times ,engine stops even in low speed also . secondly ,lube oil ‘s level becomes low in every 15 days and I have to fill it again and again , as there is a probability of engine being ceased .
Many times I have complained about it but there is no action , so I want to ask that for what period common in ford cas? Or if there is any other fast ,as this is the only car I have and I can’t run my business without it .
Please help me in this reference and provide a fast suitable soloution

Thank You
Your Sincerely
Mr. Subhash Chauhan
Email id: [protected]@gmail.com
Mob : [protected], [protected]
[protected]

Since the day, I have bought this car - Exi Metro Diesel, Car no. DL7CN 5074 in August 2012 from NCR Ford Defence Colony , i have faced numerous issues.

- One week after the purchase of my car, a battery and engine check sign used to appear constantly while driving - which thank god got fixed after my 3rd visit at Badarpur work station.

- Later on 2 months back, another issue came up - my power windows started making unusual noise and when they were pulled down to a certain level, a constant noise of vibration is experienced, for this i have visited the Harpreet Ford outlet in Okhla, almost 6 times, but the common reply i get from there supervisors and branch manager is that - "ITNEE AAWAAZ TO FIGO MEIN AAYEGEE HEE SIR"...!!! Still the issue is persisting.

- The series of problem dsnt end here, today morning, while driving down to work, suddenly the steering of my car got locked and the car ignition got turned off...I managed to save myself from a narrow accident.
TELL ME IF I WOULD HAVE COLLAPSED TODAY BECAUSE OF THE CAR STEERING ISSUE, THEN WHO WOULD HAVE BEEN RESPONSIBLE - FORD INDIA OR FORD GLOBAL?

I FEEL MY LIFE IS AT RISK, WHILE DRIVING THIS DISGUSTING VEHICLE.

To be honest, my trust and faith in Ford is lost now and now what i demand is a money back...!

I am a salaried employee and i feel Ford has seriously robbed me by selling a poor quality car.

TO REPEAT - I NEED A FULL REFUND OF MY CAR, ELSE THE ABOVE SAID WILL BE DONE BY ME IN NEXT 2-3 DAYS.

Regards,
Rishabh Wadhawan
[protected]

This is to bring to your notice that I had towed my Ford endeavour 4x4 september 2005 model to Bhagat Ford workshop in Dehradun in the state o[censored]ttrakhand.

Here are te details of job order:

RO ABC 051590A dated 20 dec 2012. Time in 1024 hrs.

Vehicle number - GJ 1 HL 4648

I must say that the way the whole situation was handled was as good as a road side workshop.

Firstly I had to personally coordinate between supervisors, .mechanics and other ground staff.......before it was put on bay. I literally had to shout and walk all over the workshop.

In the very first stance I was told that they have only two men who are trained on ford endeavour. Hence the time taken to attend the suv is long and sometimes it can take days.

on the second stance I was also told that this is an old model suv and does not have a computer diagnosis port and hence the unsurity about working on it.

I would like to mention here that if for cannot provide expertise on a 7 year old car.........for repairs or diagnosis.......then why should ford sell cars at all. 7 year is an old car. Perhaps the company should sell cars saying that they will support the service on cars till a new model is launched......and d after that the customer is to buy a new one for hasselfree service.

Once the SUV was on bay....the boys got Down finally to figure it out. They then started to do their best to work on codes from PAFT. One of the boys sat in the driver seat and tried to read the pattern of the immobaliser light .....like the Morse code. Be did find something but was not sure. He brought a printout of the codes to work on the combinations.

After this they seemed puzzled.........

So they again started. This time one of the boys tried to do something by shorting all contacts on the diagnosis port with the earth of the car. It was done by non professional equipment and the boy literally tore the I sulation lf a lose wire in his tool box with his mouth and then twisted it to make contact. He then held one side of wire on the earth (a nut under the bonnet) and tried to short all ports one by one.......

While he was doing this.....he was in tandem with other boy with whom he was asking if something happened to the lights on dash board.

They kept fiddling with their self made jigs and din reach a solution.

After this they started saying it is due to a faulty fuel injection system.

Hence would require a change of the high pressure disel pump.

When I asked that are they sure of the diagnosis.........they were not.

I wanted to get the car towed out.......but a senior officer at bhagat ford said that theyhave another expert coming to see the car and hence they would like to keep it a day more for a full working Sunday and hope to get it diagnosed properly. So we were assured and we left the car back.

After that its been me calling the supervisors and they promise to call back and never call back.

Today also when I called.....mr Joshi.the supervisor......he said that the problem is fuel injection system. And to which I asked if they were sure.......he said he will call me back in ten minutes. Well as usual......no call.

So my complaint is that as a customer of ford......what should I do. Or should I regret to have a ford suv.....known for reliability n strength.

It is very callous on the representation of ford in India.

I feel I should somehow get the car fixed and sell it off fr mental peace.

I feel frustrated and the way the customer is treated is also like a govt office. I never got any call from the workshop. Its either me calling, or visiting the workshop in person or my father who goes to check on them.

If this suv from 2005 does not have a computer port.........and these new ford workshops do not have the technical expertise to handle these cars.....then as a customer what do I do.

I almost feel like that I should just push the damn suv off the cliff. Because it is Ford and the company cannot provide support for a veryyyyyy olddddddd 7 year old car.

It is not a 70 year old car.

I hope to hear from some one responsible.

My name is Yaatendra and my number is [protected]

I had taken “Affordable holidays” offer from Bag it today on 5.3.12 and paid Rs.7000.00. The offer included accommodation for 7 nights and 8 days in 3 star, 4 star& 5 star deluxe hotels/apartments/resorts. I wanted to avail this offer for the period between 27.10.12 and 9.11.12 by giving them 2 destinations (Istanbul & Beijing) and 2 dates according to their terms and conditions. I had sent the form along with the draft for the value of Rs.750.00 by courier, the courier came back saying that the address was wrong, this was the address mentioned in the form as well as on the website. I called their customer service number when I was told that the address was changed.
I then sent the form along with the returned courier cover to them by speed post on 25.9.2012. They refused to give me an accommodation saying that one month notice was not there. First of all it was their fault that they did not correct the address on the website (till today their website shows the wrong old address), nor did they inform the customers about it, secondly my second date was 3.11.2012 which was quite within the one month notice, so I sent them an email to this effect. I received an email from them on 4.10.2012, saying that they can give me accommodation in Thailand in December. I obviously do not want them to decide where and when I should go for a vacation, and that’s what I wrote to them in my email, to which I have not yet received a reply.
I had sent them another letter by courier on 7.10 2012 and also wrote a complaint to them on their website. Till now I have not heard anything from them. I had asked them to refund my money since they cannot provide what they promised.
They do not reply to letters, to emails. You cannot talk to them on phone as they keep disconnecting the phone. I must have called them at least 8-10 times. This I feel is a big fraud and cheating the customers.
Surprisingly even after refusing to give me accommodation they went ahead and cashed the draft for Rs.750 which I had sent along with the application form.(it was cashed on 19.10.2012). This just shows that they are there to collect money without giving any service to the customers.
I would like you to take action against them so that they refund my money (along with interest) and stop cheating more people with offers like this. This obviously is a big fraud and scam.
I would be happy to provide any other information you need. I can send the photocopy of their brochure and copies of my correspondence with them including the emails.
Thanking you
Madhu Gupta

Dr. Madhu Gupta
1010, Road # 46 Jubilee Hills
Hyderabad 500033
Tel#[protected], [protected]

I purchased my new car Ford Figo (Titanium, Diesel) (TN06 F 7416) in May this year. While taking a decision on the purchase from the dealer Chennai Ford, I was made to understand with great emphasis that I would get a mileage of a minimum of 15 km per ltr of diesel. Since then I have given the car for its first service more than a month back, during which time I had specifically complained about the poor mileage observed by me of just above 11 kpl. This point does not seem to have been given any importance.
Recently, I had taken the vehicle on a long drive from Chennai to Tirunelveli along superb roads. Even then I was very disappointed with its mileage of just about 16 kpl, whereas I was assured a minimum mileage of 18 kpl in Highways. This was again raised with them, to which they called me for a mileage test. ie. they insisted I have to spend the whole day with them while they do the testing of the vehicle. Being a working person, while I cannot step away from my office for such things, I really am in a fix and dont know how to deal with them. When the car has to be tested and the mileage checked and rectified, why would they insist on me wasting my time, when they cannot do proper rectification while taking delivery for 1st service itself. Why should they waste my time on this I wonder. Will I get a better deal from Ford company and will this problem be rectified or not?