Fortis Healthcare Complaints & Reviews

I am sugar patient.I have already appointment with DrMurlidharan on 20.12.2018.my wife is also his patient and her appointment date is also 20.12.2018.Due to some compelling circumstances we want to change appointment date as 26.12 2018. We are trying to contact Dr but our call is not attended. It is therefore requested to do the needful.

Third class experience in terms of facility. They are just looting.
My wife admitted for two days so please find the below issues.
1. They will not do any work on time without shouting, for example -
A. Dressing of patient happened at 10 am after shouting and their excuse was "sir navratra's has started so we have limited staff only"
B. Room cleaning happened only once in 24hrs which is at 11am after shouting.

2. No service for the patient like -
A. Patient asked for extra tea after 2 hrs, first they replied that we need to take permission from dietitian first then after 10 mins they call us to say that tea is chargeable which is around 150 inr. Then i bring a tea for my wife from branded restaurant in fortis only which was 49 inr.
B. Outside fruits/food are not allowed for anyone neither patient or attendant. (God knows who made those rules) and after 8 pm you can't found any food restaurant open in hospital for anyone. (Raho bhukhe)

3. Rooms are very unhygienic - (Might be we opt for poor service as we had twin sharing room of 5500 inr per day) :
A. There was no tissues or hand towel for patient in shared washroom.
B. Washroom cleaning happened once in 24 hrs only around 6-7 am in morning (Till night it was smelling because next patient to us was very sick and more than 80 years old, please note i am not saying its patient mistake as he was sick so hospital should take care for this).
C. There was no slippers for any patient in the room for washroom, and if want these are chargeable of 100 inr (Mentioned on my bill)

4. Waiting line on medical test - by god its killing (Govt. Hospitals are very well) -
A. Actually what happened we went there on 8th oct 2018 and get discharge on 10th oct 2018 but doctor said before discharge go for mri and an x-ray also just to make sure on reports. So on 10th oct 2018 we wait from 10 am to 8 pm in night just for these two test as there was no more consultation required. Just one good thing here is - they didn't charge us for room on that day as it was purely hospital mistake. But they asked us to come next day for results of test as staff was left.
B. And strange is - we went for two mri of around 16000 inr each and we are not having any reports in hand to consult with any other doctor. They said we need to send it to insurance for approvals. I asked that give me some duplicate copy of this then hospital reply - it was chargeable of 8000 inr as there was around 16 films. On this they said it is a rule of hospital that we can't give the reports to patient if it was paid by insurance. I didn't understand test was happened for patient treatment or tpa (Insurance).

5. Billing mistakes - (They are looting only) my wife was there for two days but third day we have to stay there because of hospital mistake. They generate the bill on second day only for insurance approvals including all pending test. Then we received approval from insurance based on their bill.
But after that they add a doctor consultation charges on my bill and some mri contrast charges which was not approved by tpa. I asked that give me opd bill for those consultation charges (Which was not included) then they denied and i paid those full amount from my pocket un-necessary.

They give me approx 85000 inr bill in two days without any report in my hand so that we can consult outside with any other doctor.in this i paid around 20000 inr after my insurance.
It was my worst experience of life.

My patient ms kanchan mishra is admitted in the fortis hospital, noida yesterday, 8th oct'18. The room no is 1420. The breakfast given to the patient today morning smells badly. When we complained, they had all excuses. It is really a serious matter that such food is given to the patients in such expensive hospitals. I therefore would like some serious action to be taken against them so that they don't dare to give such food to other patients.

I was admitted on 24/09/2018 and discharge on 25/09/2018.
There first of i was taken for ultrasound where there was no organised system ipd patients and opd patients both were in the same que and despite being ipd patient i had to stand there for 15 minutes as there was not vacant sitting place.
2. The ultrasound was done in so hurry that the report is 100% wrong as after discharge i had a pain in my enguinal area and went for ultrasound at shalimar diagnostic where i was diagnose with hernia.
3. I have been overcharged by sending an 2 times the price for echo where as the echo wash done only once. But my in mediclaim only ontime has been given.

My uid is i00701422

My father sh sadhu singh ipid is[protected]. He was admitted twice in emergency on 12/09/2018 and 13/09/2018 for treatment. He is a central govt pensioner. He has been charged for his treatments vide bill no 1002/18/1/cs/0007224 dated 12/09/2018 for rs. 1399/- and
Bill no 0007262 dated 13/09/2018 for rs. 6645/-.
My father is aged 90 years and being central govt pensioner, his treatment should be cashless and nothing is to be charged for his treatment. I therefore request you to refund the amount charged by you for treatment of my father.
Jatinder singh
S/o sh sadhu singh
H. No.956, phase xi, sector 65
Mohali 160062.
Mob no. [protected]

My wife mrs. Sulogna mukherjee have been a patient of dr. Smita vaid for the last 7 to 8 years now. Dr. Smita has been an angel throughout, and under her treatment my wife was admitted in fortis jaipur in 2016 for a histectomy operation. The hospital experience was praiseworthy and my wife recovered fast.
However, on the 31st of august 2018 my wife was again admitted to fortis jaipur under dr. Smita’s treatment for a bartholin cyst operation which we were informed was a minor surgery done under daycare system.
Despite our doctor’s best efforts the experience was horrific. My wife was admitted in the la famme division, where most of the staff seemed amateurs even unable to draw an ample of blood for pathological tests, properly. My wife was #ed at 5 different places for the purpose and was informed that she must be quite bloodless, though her reports stated otherwise.
At the operation theatre my wife was quite badly handled. To start with, we were informed that the surgery would be done under total anaesthesia, for which my wife had to under an echo, ecg and repeated breath holding tests conducted under the supervision of dr. Faiz and dr. Jyotsna. But despite the reports being all great, my wife without the knowledge of her gynaecologist was given a local anaesthesia, a # in the backbone. And it is ridiculously unacceptable that even there she was in the hands of amateurs!! She was #ed in the backbone twice!! The first # being a failure as the doctors present stated “sir, bone aagya”, the second time again she was #ed despite my wife’s repeated reminders that she’s supposed to be under ga and not a lumber. Even when dr. Smita entered the ot my wife heard her having a loud conversation with the anaesthesia doctor over phone discussing the same issue that why a lumber as the patient is under daycare and there is no reason she should be given a local anaesthesia as all her reports were okay.
My wife is still not okay, and she is in a state of pain and trauma. I’m very displeased and dissatisfied with the way things went this time.
I’m somehow restraining myself from taking things to the legal front.

I had taken appointment for breast biopsy two days before as i was traveling from rajasthan state just for treatment.
As i arrived on right before appointment time, doctor denied for the test (Dr. Saurabh) saying that he is alrea attending lots of appointments & kisne appointment de di... Blah blah. Another person from management told me that test will be done once all patients are treated, yet i was the one who was supposed be attended first. I had appointment, not those people.
Due to this management fault my whole day was ruined, & i had to go back empty handed because i had other urgent works to do, i had also paid the fees.

One of the worst hospital i have ever seen. First came to reception with emergency condition, they took about 20 minutes to attend, after complaining loudly they attended. later we insisted for admission. They were not taking anything seriously. after admission, we called nurse for attending patient after completing the drips. we went to nursing room personally later they came. there was no sonography facility, there was no one to tread kidney stone problems. They were asking about the fees and payments instead of concentrating on treatment.

Sir namaskar main Delhi mein rehta hoon mujhe Bees Saal Ho Gaye Dil Mein Rehte Hain lekin sir Jab Mujhko Pata Laga, की दिल्ली के हॉस्पिटल एस्कॉर्ट में BPL कार्ड राशन कार्ड लेकर जाओ तुम्हें मुफ्त इलाज होता है परम से किसी प्रकार का पैसा नहीं लिया जाता सर लेकिन फोर्टिस हॉस्पिटल जो है इसमें BPL कार्ड वालों से राशन कार्ड वालों से बदतमीजी बोलने का ढंग नहीं और BPL कार्ड वालों को इस तरीके से मतलबी लोग अपने नजरिए में देखते हैं कि यह कुछ है ही नहीं और मैं खुद अपना इलाज कराने के लिए तो Mujhe Kaha Gaya ki aaj doctor nahi बैठेगा और साथ में कहा आप कल आना फिर मैं कल आया तो कल भी बोला मुझे क्या सुबह आना अब सर BPL कार्ड वालों से ऐसा क्यों करा जाता है इनकी तरफ से इनको ना कोई सी तरीके की नोटबुक भी नहीं आती जिसमें डॉक्टर सारा कुछ रिकॉर्ड रखें पर हमसे जो स्लिप बना करके दी जाती है उसमें ₹11 00फीस दी जाती है लेकिन सरकार भर्ती हमें नहीं भरना पड़ता लेकिन सर सरकार पैसे दे दे तो उसका मतलब यह थोड़ी कि हमें कोई चीज ही नहीं है

I am really unhappy with the services provided @fortismohali. First of all patient was moved out of ot without informing us and then we were allotted room with dual occupancy but the staff shifted the patient to normal ward. On enquiring, staff said no room is available now. Is this the service which your insitute which cosiders itself the best is rendering to the patients. Up till now, no doctor has paid visit to patient.

Hello whosoever it may concern,

My uhid is 245140 with fortis anandapur.

Me and my family are/were loyal comsumer/visitor/patient of fortis anandapur since last few years. But recent circumstance that i have faced with fortis in house doctor sujata dutta has forced me to change my doctor and preference of hospital. Infact doctor vineeta kaul too is no different.

They are blood suckers in name of doctors..!

I was admitted on 2nd february 2018 with uti and then was revealed that i was 5 weeks pregnant. Dr shibabrata banerjee was one of the best doctor with immense patience and polite behavior took my case. Under him/his reference dr sujata dutta was being involved in my case.

Since 2nd february 2018 to 29th june 2018 i have visited the doctor multiple number of times for consultation and have done all tests from fortis all through out my pregnancy. When i was 7 months pregnant she all of a sudden behaved as if i am a new patient inspite of the records that my recent visit to her was just10 days back for consultation.

She states on 29th june 2018 that i have complications which she cant handle and she does not know who referred her to me. She unethically demands 1.35 lakhs in cash to do c section as she can not do in tpa package that i have with my employer (Tcs). After 7 months she put us in such a position that no doctor was ready to take up my case and my diagonosis went for a toss. After that i visited dr vineeta kaul who is also associated with fortis who also demanded 25000 cash extra on top of tpa package atleast she was kind enough not to hang us for long and misguide us unlike sujata dutta.

I have been visiting all the doctors from fortis all this while like dr sibabrata banerjee for medicine, dr kalyan gangopadhaye for gestational diabetes but never faced such a mean inhumane behavior from any of them.

I received a call from maternity department 2 weeks back and was advised to send an email with the incident details so as an action can be taken and they did not want to loose the business.

Therefore if anything can be done then please take some action as i am now 8 months pregnant and do not have much time, which i am least expecting you will do. Call me at [protected]/[protected] for further details.

Regards,
Sneha das

Fortis, vashi, is worst ever hospital manned by idiotic doctors and other people. 'service' and 'treatment' are completely missing here. Money is the main aim. Doctors don't have patience to listen to patients. Because they have to finish all available patients and go to personal clinics or hospitals to earn more. Here consultation period is less than a minute. My wife's health check up complimentary consultation took place for below one minute having paid for ₹4100/-. Because, by this they will get another separate consultation. They also prescribe medicines which are very costly and earn % from pharma companies also. They insist to do unnecessary tests and reports. If you show an existing report of 8-10 days old done elsewhere, they will not accept and insist to do again at their lab. Fees are very high and not affordable by middle class. Never recommend anyone to visit this hospital. Very pathetic. Sucking blood of common man.

I am a corporate (Sbi) customer of fortis, vashi. So far i have done 2 major surgeries and many consultations here. But every time i experience deficient in service and treatment. I can also name doctors like dr. Anand mishra, physician, dr pramod bhore, ortho (Who left today) etc. Don't have the service mentality. They are only here for money.

I am ECHS member Running around with my Wife Medical Tests report from Last three days Which was adviced by Doctor K.P. Singh on 9th of Aug 2018 I was told to get Test reports and come directly, I am came on Thirsday, Friday and Saturday and today attended told me to come on Monday as I speak to Doctor directly he told me to come on Tuesday my wife told him that I have problem I need some medicine but no use, I went to ECHS office in Hospital...

On 17th july i made an online appointment for dr shalini joshi, at fortis hospitals, bannerghatta rd, bangalore. I paid the sum of rs. 655 online as the consultation fees. But, the doctor was on leave that day, so the appointment had to be cancelled. Since then i have mailed and called the hospital several times asking about a refund, but there has been no reply from them.

My father dr s. K. Dhir is a regular dialysis patient id no 657232. On 23/7/2018 at around 5.30 pm there was tremendous rush for the closing of dialysis of a number of patients. My father being one among them got his closing done after repeated requests to the staff that was already busy and overburdened with a plasmapheresis patient that had been shifted a while back. Due to sheer negligence and haste in closing of my fathers dialysis just as he was going to get his post dialysis weight check the gauze on the arterial end slipped and there was a fountain of blood all over his arm, shirt, trouser and the bed sheet too got soiled with his blood. A 15-20 ml blood of dialysis patient who is already anemic and that too from the fistula is something that cannot be taken lightly. The gravity of the situation is that he could have fallen unconcious, hurt himself or even bled to death in a matter of minutes if it wasnt for his vigilence that he notices the blood flow and immediately called for help. If this is the kind of service "the fortis healthcare" is provding then it is no better than a local dialysis centre. It is the adequacy of staff and service in fortis that made it stand out as the king in tricity. But im sorry to say that for monetory gains in the past few months the staff has fallen short drastically as fortis has compromised on its services for achieving its targets. When such things happen even the best of the best staff member is bound to make errors. But negligence is something that cannot be accepted. So it is upto fortis healthcare if it wants to or not want to fill up the staff lacuna that is causing trouble to the dialysis patients. It is my humble request to kindly look into the matter and do the needful to make amends so that such an act of negligence is not repeated.
Hoping for a prompt action
Yours sincerely
Dr abhay dhir

Today its july 21, 2018
I book a appointment of dr. Nitin behl at 1:00pm .
I came at hospital at 12:45 pm
Unfortunatly its 2:30 pm and i am still waiting for my turn
According to me there is not any other way to making people fool
I want to know that what is the meaning of the appointment
And tell me that who is responsible for wasting our time, who can pay for it
I am totally unsatified with the service which is provides to us by the fortis hospital

Dear Team,

My father is admitted in Fortis Hospital, Noida sector 62 under internal medicine. He is suffering from Fever and cold. He is a patient suffering form Parkinson's disease for the last 5 years. We had admitted him in the hospital on 12 July. Since then he is kept in ICU and not been told the reason. The reports and culture findings are all normal. Then also he is kept in ICU and the treatment is going on till date. On talking to visiting doctors and nurses, they say everything is normal, then why still he is kept in ICU and not even cured till date. I think ICU name should be changed to General Ward, coz if things are so critical, then why reports are normal. If you are not able serve/cure the patient, please inform us, rather making it a business all the time.
We are now helpless and seek your intervention or need to take help from other sources, to ensure your truth is known to all general people.

Regards
Praveen

Doctor operate cystoscopy surgery at 3, o'clock. After that hospital provide a glass of Lamon juice at 10 o clock.then no food provided by hospital till 12o clock.after demanding patient they ask patient about her diet food to tell them.and also now the food service is not available.after making noise they provide dal khichadi as patient tell them .

Is patient's duty to tell about food.?then why you are applying charges diatician

An appointment with Dr Upal Sengupta was there for Namita Saha, app no : 3, time 11.00am. I am service person taken leave. Suddenly appointment cancelled due to some reason. It is very urgent to review all the reports referred by Dr Sengupta. Now seeking appointment of any senior consultant on 07/07/2018 within time. But no response from Fortis Hospital, Rashbehari avenue. Thus registered complaint so that they may give us review for report appointment on the said date.

Hello sir my nam is sukhjinder singh and my wife name is prabhjot kaur. She studied bcs nursing for 4 year and her experience is 2 year and still continou job as a staff nurse in deepak hospital
One day she interview in fortis hospital ludhiana and she clear all test and then your staff comitted that urgent hiring and tell please leave own job and join fortis immijietly but when she leave our job then they said i have no vacancy now

It is too much fraud please sir help me