Fortis Healthcare Complaints & Reviews

Patient details:
Name: mohammed nadeem ahmed
Date of admission: 25th june, 2019
Ip#: 241775
Reason for surgery: obstructed hernia
Insurance coverage: rs. 3, 00, 000
Actual cost of treatment: rs. 8, 95, 399
Average cost of hernia operation: rs. 1, 05, 000 (Approx.)

Overview:

A 14 day ordeal of a minor umbilical hernia operation which turned to death and the greedy side of fortis increasing the charges for insurance claims and escalating the charges by up to 100% claiming for gipsa. Details attached with proof of invoice. Total bill for umbilical hernia operation was rs. 8, 95, 399. Fortis did not allow us to take the body without clearing inflated bills.

Day 1 - 25th june 2019

• i had taken my father in emergency to fortis hospital, bannerghatta road, bangalore, as he was complaining of a severe abdominal pain caused by an umbilical hernia.

• as my father was covered by a corporate medical insurance, we opted for a cashless payment. Despite having an approved insurance he was refused admission stating that we have to pay rs. 80, 000 as down payment for the surgery. After speaking to the manager-in-charge i was made to write and sign a document stating that if the insurance does not pay the amount we would have to pay the hospital fees after which he was admitted and his operation was scheduled for the 26th june at 5:30 am.
Day 2 & 3 - 26th & 27th june 2019

• after his operation he was shifted to the icu for a day and after that to the ward where he faced problems in breathing due to shortage of oxygen supply which was supposed to be administered to him immediately after his movement to ward – failure by the hospital to adhere to the basic requirement. Despite having being notified by the doctor beforehand to administer continuous oxygen to avoid complications post op.

• he was shifted back to the icu where he remained there for another 4 days.

Day 4 – 7 - 28th june to 2nd july

• after the 3rd day in icu, seeing his improvement, he was scheduled to be shifted to the ward, but the hospital kept delaying it stating that they don’t have any empty wards.

• on the 6th day after being shifted to the ward he was doing fine, but on the 7th day at the time of his discharge, while changing the dressing, the doctor noticed a suspicious discharge and informed us that there is a leakage in the abdomen and has to undergo another surgery immediately.

• during the operation, the surgeon discovered an abdominal burst caused by the rupture of the stitches of the 1st operation. This was due to excessive cough (Caused by shortage of oxygen) and being overweight – failure by the surgeon to provide a warning/instruction to the family and hospital staff.

Day 8 – 14 3rd to 8th july

• after a successful second operation he was shifted to the icu, where he was on a ventilator and cpap machine. He was in the icu for a duration of 7 days. We were clearly against him being on a ventilator but the doctors kept insisting for him to be on it.

• on day 12 in the after consulting the surgeon, they had the ventilator removed immediately. The hospital postponed shifting to the ward stating that they are out of wards and also it being a saturday, the senior doctors would be unavailable, thus being unsafe for the patient.

• on day 14 at 11:00 in the night he was shifted to the ward and on day 15 at 5:30 am his bp dropped and he passed away.

Issues faced:

• despite having being notified by the doctor beforehand to administer continuous oxygen to avoid complications post op.

• despite being kept in the icu, his physical appearance deteriorated considerably resulting in us (Family) panicking and scheduling a time to speak with the surgeon on the state of his progress. As usual we were asked not to worry and that his progress is on track and he will be discharged shortly.

Below are the concerns requiring immediate addressal:

Every single day we enquired about his progress and we were informed that his health and vitals were on track and was making good progress and there was absolutely nothing to worry about.

• post the second operation, he had a host of blood tests and most importantly all his vital organs were checked (Lungs, kidneys & heart) and were found to being perfect condition.

• how can a common and minor operation such as a hernia surgery result in patient’s death and that too by a top hospital like fortis?! Is it medical negligence or the greed of the doctors where they wanted to make more money by putting him on ventilator and cpap. When he was in the icu he was continuously administered oxygen why wasn’t he given oxygen in the ward. Every doctor blames the other doctor. The emergency doctor stated death was caused due to infection in the stomach due to surgery. The surgeon states that everything was fine. So what went wrong and who are to blame? It’s about time fortis owns up and take responsibility for their negligent behavior towards the patient.

• during our time of grief, multiple calls were made by the hospital to clear the pending payment despite us informing of a shortage of funds. Is money the only factor behind running fortis? This seems to have surpassed a patient’s life! Emotional torture seems to come naturally to fortis.

• refusal to release the deceased due to non – payment of pending hospital fee and threatening by the hospital to move the body to the morgue till bill settlement. Body released post multiple calls/requests by the family regarding funeral and shortage of funds. Despite having a bill passed by the government that hospitals cannot holdback a deceased patient due to non – payment of bills. How can fortis fail to adhere to this rule? Please refer: www.indiatimes.com/amp/news/india/hospitals-now-cannot-hold-dead-bodies-hostage-...⇄

• for the shoddy and inhumane handling of this case and exorbitant money charged by fortis, we have to be compensated as seen fit.
Bills/invoices:

• hike in prices:

1. Icu charges – increased from rs. 7500 to rs. 8900 claiming gipsa (General insurers' public sector association) increased rates – bills attached.

2. Bedside procedure – increased on a day on day basis – bills attached.

3. Physiotherapy charges – rs. 660 to rs. 1060 – bills attached.

4. Doctor consultations – rs 600/day to rs. 1000/day - bills attached.

5. Basic hospital charges – rs. 98, 000 to rs. 1, 34, 650 - bills attached.

6. X-ray charges – rs. 410 to rs.980 - bills attached.

7. Microbiology - bills attached.

8. 38 cannula’s given in bill for 14 days. Why?

• an average cost of a hernia surgery in bangalore in different hospitals is as follows:

1. Apollo hospital - umbilical hernia - open surgery - private ward rs. 1, 20, 000

2. Aster cmi hospital - private ward - including surgery, bed charges, consultation fees etc. Rs. 1, 04, 000

3. Manipal hospital - twin sharing - 5 days rs. 1, 00, 100

As seen above, fortis seems to be running only a business purely for profit and has along the way forgotten that the health and well-being of its patients. The charges made by the hospital defies logic and explanation and is certainly has not been set for the average indian consumer. We are awaiting a response and resolution from fortis for cheating us for a minor hernia operation.

We are authorised and promised a single room for my wife after a major suregery. Being a senior citizen and a woman she should be alloted a private room as booked by us in advance. But instead she was made to share a room with male patient and male attendant which was very uncomfortable post operative. Bed manager was quite rude too.

Dear Sir/Mam,

I am Jitender Kumar, aged 32, resident of New Delhi-110020. I got foot muscle injury on 29th June 2019 and i visited to your hospital on 29th June 2019 where they conduct X-ray (attached herewith) and after examining Dr. Shiv Desai said it is not a case of fracture just a minor muscle injury and referred same medication as attached herewith, but my foot was not getting well.
So I Consult with Dr. Saakshi Dhignra ( Physiotherapist) on 8th July 2019 and after examining my X-ray said that it may be a case of minor fracture, so she referred me to first consult with an Orthopedic, then I visited to Dr. Sudhir Seth on 8th July 2019 and after examining he said to me that although it is doubtful about any fracture but it is better to go with plaster but i was confuse so did not take plaster from him.
Finally I have to visit to Safdarjung Hospital on 9th July 2019 and they conduct X-ray ( attached herewith) but to make it sure they referred to X ray again that i have done from outside (attached herewith) and said that it is better to go with a plaster, so now I have finally got plaster
I am writing this mail as if your staff is so competent to give a proper medication and proper care ( Fortis ) why he has to suffer so lot as if in the fist incidence I have already given a plaster, i may have recovered from my injury till now and i had not to suffered for all the above time, pain, emotion and harassment.

Hoping for a positive response

Today i went with my mom for her regular checkup in shalimar bagh branch, i parked my car with 40 rs charges for 8 hours, but as soon as i paid that amount i got to know dctor will be coming at 2 pm which ws previously fr 11 am. I asked the parking authorities that this parking slip is for 8 hours and if i come back again in 3 hours this slip should be valid, he clearly denied and said the entry is for one time, if i take my car out of the premises then i will have to pay again.. Which means this 8 hours parking is not valid even if dctr himself changes the schedule, patients has to pay double for that too..

We are visiting fortis hospital chennai but it is not on par with fortis hospital bangalore in terms of cleanness, abience etc. The toilets are not maintained well. The lifts and posters pasted on walls are not protected well. The floor cleaning is not up to the mark. But charges are high as compared to normal hospital but quality in general is bad. Immediate attention please

Dear fortis team.

I have admitted to my mother in fortis hospital kolkata for the open heart surgery and i was operated on 12 april and the total cost was 4 lakh.. Now after two months, my mom got stone in her goal blader. Then again we have admitted to her in the same hospital and they have estimated 1 lack approximately for the stone operation... But now within two day they have given 1, 92000 rs bill and they have not done anything just they are moving to my mom icu to micu.. Please help me to release my mother from that hospital because our packet is not allowing to go further in this hospital... Details are bellow

Patient name:- nusrat begam
Ipid:- 97339
Bed 252

My father, Mr. Darpan Singh Karki (UH ID[protected] is a dialysis patient of Dr. Suresh Chanda in Fortis Faridabad. He was admitted in the hospital on 27th May 2019 and discharged on 4th June at around 1400hrs. The same day he started having a breathing issue and was brought to the hospital at around 2300 hrs in emergency. For two hours the emergency doctor (Dr. Sourav Bhatnagar) checked him and despite of my father continuously asking him to check for the breathing issue, he paid no heed to it and ignored it. He did not even contact Dr. Suresh Chandra for his suggestions.

After waiting for two hours at around 2:00 am in the morning we were asked to leave as there were no beds available in the ICU.
In very critical condition we took him to Apollo Hospital Indraprastha and he was put on ventilator because of the negligence of the emergency doctors.
This kind o[censored]nprofessional behaviour towards the life of a person is very inhuman and I would request you to look into the matter for the same.

I visitef fortis near huda city. I checked via call before visiting the place to which the admin told there are doctors available. On reaching the hospital i got to know that there is no doctor. Got this informatio after struggling for half an hour where a lady told me to wait for half an hour and did not book my appointment. After 1 hour suddenly someone came to the admin desk and asked to wait again for 1 hour and book the appointment. If you people are not interested in working why are you wasting other people time and energy.

Dear sir,
This is referring to the patient _shravani uday malgaonkar and she was admitted in fortis hospital in kalyan from 23may to 26may for pacemaker battery replacement and operation has done successful.
I have paid all their hospital bill charges in advance as per their estimate cost. Rs.1.1lac and final bill was rs 95308/-so they should give us balance amount. As discussed we have submitted them crossed bearer cheque to easy process but still we didn't get any single money from them.

Please look into this matter and resolve it on top most priority.

Patient name _shravani
Hospital _fortis, kalyan west, maharashtra
Pin _421301
Admission details as per below.
Uhid _fhl36.7106
Ipid _67668

Thanks,
Uday malgaonkar
Mob. [protected]

Name - Mukesh
Hospital - Fortis C Doc
Duration - 15th May t0 17th May 2019
Treatment - HIP Replacement
UH ID : FHL22.5786

Sub : Billing / Administration - Complaint Against Final Bill

I am writing to complain about the unsatisfactory billing done by the fortis c-Doc Hospital. I met with an accident 3 year ago & life time rod inserted into
my HIP. But after 3 year .I am suffering...

This is fortis hospital from vashi this goes to akshay regarding the pf which was suppose to be cleared which is not done yet since five month n when we call this akshay he don't pick the cal even if he pick also he will cut the cal n says he can't hear to be frank i don't know what the higher authority of the fortis hospital in vashi do when such people do such mistake when i resigned he said it wil be done but till now nothing has been processed and when i send the staff to ask abt this he says it's done this is how he makes fool of people i hope the higher authority show this message to him n tell him to justify this issue u will get the answer n fr more proof staff of fortis hospital vashi will tell u

Dr amit gupta on 4th itself recommend for discharge on 5th morning as everything is normal.in today morning one of lady doctor visited and found ok and told us that discharge will completed before 11am but every staff has no information about this even they are least bother to listen any thing.

Get this check and confirm.

Patient name tejas shaw
Bed no. 1324 b

My elder sister mrs kalpana roy uhif:fhl.295755 and ipid : 93676 was admitted on 31.03.2019 and released on 19.04.2019
During release she was found to have stopped normal feeding and have to use nj tube for feeding
She was also found to have got affected with bed sore due to complete negligence of hospital

Instead of proper rehabilitation of patient, they have hurriedly discharged the patient violating all norms

It is necessary that hospital must take corrective steps do proper rehabilitation of the patient as a part of compensation

Dibakar saha [protected]

We came for checkup for migraine on 17/04/19 to Dr HS Maan in fortis Mohali . The patient after 2 days started having irritation, breathlessness and heaviness of body along with weight gain of 4 kgs suddenly . When we consulted at your reception the doctor was not ready to attend the patient .

This is to complain against gross miss conduct exploiting doctor patient relationship making me feel extremely uncomfortable as a female, please make sure action is taken against him and such monsters don't work at your hospital, for privacy reasons i am not mentioning my name but if no action is taken against him i will make sure to file a case against the doctor and the hospital. Please females who have been exploited by jayant thakuria come forward.

Clarification of security deposit held back by you for 45 days.

Srinivas b
Fri, apr 19, 3:13 am (2 days ago)
To billing. Mul

Dear sir,
Kindly furnish me with a copy of the agreement wherein the patient agrees for security deposit without interest to be held by fortis hospitals for 45 days. What is the purpose of withholding when the purpose is cancelled. Does it conform to the spirit of indian contracts act amended till date. As i was busy shifting my ailing father i could not devote time to your terms and conditions. I feel you are totally unethical to hospital norms and industry rather running your organisation as hospitality industry. Pl. Address my concern for me to escalate the same in appropriate forums.

Yours faithfully,
Srinivas balasubramanian.
B. Sc. (It), mba, llm. (Gold medalist)
(Legal professional).
Son of patient n. V. Balasubramanian. Uid 6139.

To
Hr/ complaints manager
Fortis hospital, kangra hp,

From: vinay sharma, victim’s son
Patient wazir chand sharna, uhid-85251- [protected], palampur, kangra himachal

Sub: dr anand todwal unprofessional and irresponsible behavior - fortis hospitals kangra hp

My father (Wazir chand sharna, uhid-85251) visit fortis hospital kangra himachal on 8th april 2019 for treating the...

I met dr. Bela media 15 days ago and i had another appointment scheduled with her on saturday. While she is only available on monday, wednesday and saturday that too till 12.45 pm, i had booked my appointment in time.

The hospital staff made me wait for an hour saying due to an emergency, dr. Bela isn't available and some other dr. Leena will see dr. Belas patients. I couldn't find any records of a dr. Leela on fortis website when i searched to check her history. After waiting for an hour, when i asked the receptionist as to when will the doctor be available, she said, and i quote - "i can't give an approximate tome"

I mean even after paying so much money, this is the behaviour of the staff! I was suffering from an infection which was extremely urgent to be medicated. This is preposterous. Action must be taken against the hospital for the same

Dear fortis team,

My father is hospitalized in your hospital for 18/3/2019 to till date and we have faced some problems regarding for gda and housekeeping services is very poor no body response timely, i can't explain the issues. We have faced so many problems during this period. Please improve your services
My father name is - ramkishan yadav
My uid[protected]

Regards
Tejpal yadav
Mob.[protected]

At Fortis Cunningham Road, I've had better experiences before. But this time, it's a BITTER one. I literally saw ur staff allowing their friends surpassing the que to ECG and TMT tests while innocent people waited for hours on the other hand!

When enquired, they say it was an emergency case. I understand emergency cases must be given priority. But I don't believe emergency patients walk in with grand dresses and make up in to the labs.

If such is the case, consider having a seperate VIP labs to those who u favor. Don't think the common man's time is available for ur disposal.

As a serious suggestion, pls issue tokens and make the process of lab tests transparent.

If nothing is done in this regard, I'm sure u are not having a great future in customer service industry.

B R Hemanth Kumar