Fortis Healthcare Complaints & Reviews

My father, Mr. Darpan Singh Karki (UH ID[protected] is a dialysis patient of Dr. Suresh Chanda in Fortis Faridabad. He was admitted in the hospital on 27th May 2019 and discharged on 4th June at around 1400hrs. The same day he started having a breathing issue and was brought to the hospital at around 2300 hrs in emergency. For two hours the emergency doctor (Dr. Sourav Bhatnagar) checked him and despite of my father continuously asking him to check for the breathing issue, he paid no heed to it and ignored it. He did not even contact Dr. Suresh Chandra for his suggestions.

After waiting for two hours at around 2:00 am in the morning we were asked to leave as there were no beds available in the ICU.
In very critical condition we took him to Apollo Hospital Indraprastha and he was put on ventilator because of the negligence of the emergency doctors.
This kind o[censored]nprofessional behaviour towards the life of a person is very inhuman and I would request you to look into the matter for the same.

I visitef fortis near huda city. I checked via call before visiting the place to which the admin told there are doctors available. On reaching the hospital i got to know that there is no doctor. Got this informatio after struggling for half an hour where a lady told me to wait for half an hour and did not book my appointment. After 1 hour suddenly someone came to the admin desk and asked to wait again for 1 hour and book the appointment. If you people are not interested in working why are you wasting other people time and energy.

Dear sir,
This is referring to the patient _shravani uday malgaonkar and she was admitted in fortis hospital in kalyan from 23may to 26may for pacemaker battery replacement and operation has done successful.
I have paid all their hospital bill charges in advance as per their estimate cost. Rs.1.1lac and final bill was rs 95308/-so they should give us balance amount. As discussed we have submitted them crossed bearer cheque to easy process but still we didn't get any single money from them.

Please look into this matter and resolve it on top most priority.

Patient name _shravani
Hospital _fortis, kalyan west, maharashtra
Pin _421301
Admission details as per below.
Uhid _fhl36.7106
Ipid _67668

Thanks,
Uday malgaonkar
Mob. [protected]

Name - Mukesh
Hospital - Fortis C Doc
Duration - 15th May t0 17th May 2019
Treatment - HIP Replacement
UH ID : FHL22.5786

Sub : Billing / Administration - Complaint Against Final Bill

I am writing to complain about the unsatisfactory billing done by the fortis c-Doc Hospital. I met with an accident 3 year ago & life time rod inserted into
my HIP. But after 3 year .I am suffering from continous pain in my leg. I was consulting the doctor of Max, Ganga Ram & Fortis C-Doc.
and they Suggesting to change the HIP.

The implant cost was coated by all three hospital approx 1.10 to 1.30 Lac.

The total cost was coated by Max Hospital & Ganga Ram Hospital approx 3 Lac with all expenses for Seven Days Package.

After some permutation & Combination, We decided to change HIP on 15th May 2019 by fortis C Doc Hospital under observation of Mr. Saurabh Moda.
The Pre approval was taken by the fortis hospitsal by the amount of Rs 1.80 Lac against the approx billing of Rs 2.44 Lac ( Include impant cost.
of Rs 1.30 Lac).

When We received the final bill its totally surprising to me.The implant cost was increased from 1, 30, 000 to 1, 76, 276. The Hike in implant cost by 40 % approx.
The Hospital was not providing any specific reason for increase in implant cost & forcing us to paid the balance amount .
They are not ready to change the bill
because they had taken the approval for wrong amount which they are not ready accept it.So Why, I paid extra amount.
I had taken the maximum approval of Rs 2.50 Lac from My TPA on my good faith.

My brother had requested many times to meet the hospital higher management but they not allowed.

The fortis Hospital was charging us Rs 3.05 lac for just for 2 days which was totally unfair & look like cheated me & other hospital was providing
in 3 lac for seven day for the same treatment.

I was suffered 9 hrs for this process & finally we pay rest of amount which was looking still unfair.

The fortis had a good name in the market & never ever think that they cheated like this to the patient.

I want to look into the matter seriously as the hospital was cheated us for the wrong billing & the committment.

Prompt reply will be highly appreciated.

Document Enclosed : Final Bill & Pre- Approval

Thanks & Regards

Mukesh

M :[protected] / [protected]

This is fortis hospital from vashi this goes to akshay regarding the pf which was suppose to be cleared which is not done yet since five month n when we call this akshay he don't pick the cal even if he pick also he will cut the cal n says he can't hear to be frank i don't know what the higher authority of the fortis hospital in vashi do when such people do such mistake when i resigned he said it wil be done but till now nothing has been processed and when i send the staff to ask abt this he says it's done this is how he makes fool of people i hope the higher authority show this message to him n tell him to justify this issue u will get the answer n fr more proof staff of fortis hospital vashi will tell u

Dr amit gupta on 4th itself recommend for discharge on 5th morning as everything is normal.in today morning one of lady doctor visited and found ok and told us that discharge will completed before 11am but every staff has no information about this even they are least bother to listen any thing.

Get this check and confirm.

Patient name tejas shaw
Bed no. 1324 b

My elder sister mrs kalpana roy uhif:fhl.295755 and ipid : 93676 was admitted on 31.03.2019 and released on 19.04.2019
During release she was found to have stopped normal feeding and have to use nj tube for feeding
She was also found to have got affected with bed sore due to complete negligence of hospital

Instead of proper rehabilitation of patient, they have hurriedly discharged the patient violating all norms

It is necessary that hospital must take corrective steps do proper rehabilitation of the patient as a part of compensation

Dibakar saha [protected]

We came for checkup for migraine on 17/04/19 to Dr HS Maan in fortis Mohali . The patient after 2 days started having irritation, breathlessness and heaviness of body along with weight gain of 4 kgs suddenly . When we consulted at your reception the doctor was not ready to attend the patient .

This is to complain against gross miss conduct exploiting doctor patient relationship making me feel extremely uncomfortable as a female, please make sure action is taken against him and such monsters don't work at your hospital, for privacy reasons i am not mentioning my name but if no action is taken against him i will make sure to file a case against the doctor and the hospital. Please females who have been exploited by jayant thakuria come forward.

Clarification of security deposit held back by you for 45 days.

Srinivas b
Fri, apr 19, 3:13 am (2 days ago)
To billing. Mul

Dear sir,
Kindly furnish me with a copy of the agreement wherein the patient agrees for security deposit without interest to be held by fortis hospitals for 45 days. What is the purpose of withholding when the purpose is cancelled. Does it conform to the spirit of indian contracts act amended till date. As i was busy shifting my ailing father i could not devote time to your terms and conditions. I feel you are totally unethical to hospital norms and industry rather running your organisation as hospitality industry. Pl. Address my concern for me to escalate the same in appropriate forums.

Yours faithfully,
Srinivas balasubramanian.
B. Sc. (It), mba, llm. (Gold medalist)
(Legal professional).
Son of patient n. V. Balasubramanian. Uid 6139.

I met dr. Bela media 15 days ago and i had another appointment scheduled with her on saturday. While she is only available on monday, wednesday and saturday that too till 12.45 pm, i had booked my appointment in time.

The hospital staff made me wait for an hour saying due to an emergency, dr. Bela isn't available and some other dr. Leena will see dr. Belas patients. I couldn't find any records of a dr. Leela on fortis website when i searched to check her history. After waiting for an hour, when i asked the receptionist as to when will the doctor be available, she said, and i quote - "i can't give an approximate tome"

I mean even after paying so much money, this is the behaviour of the staff! I was suffering from an infection which was extremely urgent to be medicated. This is preposterous. Action must be taken against the hospital for the same

Dear fortis team,

My father is hospitalized in your hospital for 18/3/2019 to till date and we have faced some problems regarding for gda and housekeeping services is very poor no body response timely, i can't explain the issues. We have faced so many problems during this period. Please improve your services
My father name is - ramkishan yadav
My uid[protected]

Regards
Tejpal yadav
Mob.[protected]

At Fortis Cunningham Road, I've had better experiences before. But this time, it's a BITTER one. I literally saw ur staff allowing their friends surpassing the que to ECG and TMT tests while innocent people waited for hours on the other hand!

When enquired, they say it was an emergency case. I understand emergency cases must be given priority. But I don't believe emergency patients walk in with grand dresses and make up in to the labs.

If such is the case, consider having a seperate VIP labs to those who u favor. Don't think the common man's time is available for ur disposal.

As a serious suggestion, pls issue tokens and make the process of lab tests transparent.

If nothing is done in this regard, I'm sure u are not having a great future in customer service industry.

B R Hemanth Kumar

Dear neha,

Please be note that as per instruction of dr. Rajen doshi my son ved was admitted in the year 2017, we have paid the hospitalization bill in cash at the time of discharge and we processed the same through reimbursement.

After submission of necessary documents to ericson tpa, they raised some query (Enclosed letter) against documentation part. For the same purpose i concerned with dr rajen and he has issued the prescription letter (Enclosed) to us and same has been submitted to tpa but the claim got rejected due to following reason. Refer the below print screen. Fortis is really doing the fraud with the customer while charging the very high amount indoor charges like dietitian, non medical charges, doctor fee etc and it is not affordable to everyone that’s the reason we prefer the claimed but that also useless to us.

Kindly give the clarification of this case we are really loose the loss of around 30, 000, we want the settlement for the same.

Regards,

Pranan

[protected]/[protected]

3 attachments

Bed 755
1. No towel since yesterday.
2. Voice therapist recommended drinking hot water and steam therapy. None s provided. Still no water after asking for it 4 times.
3. Ringing bell does nothing. Patient going to toilet by himself despite being dizzy.
4. Earlier patient das kept in the same room with a malaria patient and he succumbed to the disease as well.

Patient was in apollo earlier and i regret moving him here. Apollo was 100 times better. Unsatisfied with your services. Will spread the word. Your are totally unskilled to provide healthcare services.

Hi team,

Fortis charge me two times for mask which needed for bipap and it's cost around 2200 each. Also i need that mask at home for further treatment when i ask for ask for mask they said it's fortis mask.
Because of it i have purchased another one and end up paying 7500 for mask.
This is what non medical person could calculate but i don't know whether they did same for other things.
I am attaching few proof for your reference.

Could not attached photos for proof give me email i'd to send you the proof.

Thanks and regards,
Vidhi sanghavi

Hi team,

My dad was admitted in fortis on 1st march. Yesterday i found big fraud which i hillighted but they have some technical limitations due to which they could not solve my problem.

At 1 o'clock 9th april bill was 4260000.
When i did payment of 50000 in night of 9th april bill is 436000 i asked what this 10000 charges for they said you will get breakup in morning.
Next day 10th april the bill amount reached to 474307.

I have asked them what you did within 12 hrs and you change 35k for it.
When i went inside billing office they try to calculate amount from 10.34 pm 9th march to 1pm 10th march and i found nearly 20k fraud they could not explain me what treatment they have given for this 12 hr for which they changed us 35 k.
When i asked breakdown on time based they said due to technical limitations we can't provide you time based data.
Also according to them 436000 receipt is not updated so how could they provide me receipt.

Some good points: treatment was good

Fraud hospital not recommend to any one.
If you have enough money then only admit your relatives. You will run out of money at the end.

Dear fortis,

It was very bad experience, we got appointment of doctor on 10/03/2019, we visited hospital and came to know that opd is closed today. It is really killing time and money of patient you should understand this. Patient is a senior citizen and did not come everyday.
Need immediate action on this.

Sandeep rawat
[protected]

This is with regards to the malfunctioning dialysis machines and physical and mental harassment being faced by dialysis patients at fortis mohali. My father dr sudhir kumar dhir 67 yr/m who is on maintainence dialysis went for his dialysis on 6/3/2019 with particulars to remove 2.3 lt. However to his shock the machine did not remove any ultrafiltrate. I am uploading the particulars of the dialysis booklet. To this complaint when confronted the staff said that we will call the machine technician and noone will be put on the machine till then and if you face any issue you can come at once. My question is that is fortis running a scam making the patients lie on bed with fistula needles in place with no urea creatinine or ultrafiltrate being removed? A whooping rs 2800 is being charged for a session of dialysis and if that is also done ineffectively then it is no less than playing with patients life. If anything happens during these 2 days as his dialysis is scheduled for 8/3/2019 fortis hospital mohali would be responsible for the same.

I have to do a pipe test which is recommended by urology department, bannarghatta forties.

Its like almost everyday i am calling and asking them for the appointment but till now i have not received any answer.. What i have received is, when ever i am calling they are saying that they wud call me back in 10-15 mins, but no calls till now.

Since 12-14 days i m facing this problem.
Since then only once i have received a call from thr side and even that time they were not given me the appointment for the test.

They said that they have sent me a msg regarding the appointment but i have not received any of such.

This is very unprofessional and disturbing in such medical environment.