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Frame Freezed — i am complaining about the photography services provided by soumya dey, frame freeze, hired for our wedding, and he lost data no product delive

Hey everyone,

We have hired frame freezed photographer and videographer for our wedding via a portal urbanclap.

So we have hired soumya dey from their portal for our entire wedding on nov15th 22nd 23rd as per our event schedules.

We have paid him 55000 inr advance before the wedding and promised to pay him 22000 after project completion

Project include:
Prewedding video
Prewedding pictures
All the event pictures edited plus raw
2 cinematic videos one from each side bride and groom
1 highlight video
1 traditional video
2 copies of hard copy albums as per the latest market trend

Everything was suppose to be delivered on december 8th 2017 and when the time came this guy escape and stopped answering our calls, never bothered to reply to our messages or calls.

Then we filed a complaint urbanclap guys and asking our data and all the deliverables so he replied for a day or 2 gave us hardly 5% of data after calling atleast 1000 times.

We requested many times for a call or reply (Through messages) but nothing worked so we contacted one of his team member and they revealed lot of information about the person and we had our heart in our mouth when we heard they have lost our wedding data (4 major event data has been lost completely). For him it’s just a data, but for us it’s the memory, a beautiful memory completely destroyed.

His team include 3 more members ashrit, sahil and akshay who were hired just to cover the events and capture the data.

Soumya started asking for more money and unfair expenses as well in order to provide us all the project work.

So here is situations with so many deadlines given by soumya now we gave him the last date as 20th march 2018 for all the draft and 23rd march 2018 to deliver the final product but as usual this time also he escaped and ready with some silly excuses he promised to return our money i have recorded calls and chat confirmations for the same.

He lost our such a important memory of our life which we cannot bring back and gave us screenshots from the video recording which are not even close to what we expected.

We have lost our hopes as this person is complete fraud and we are looking for any legal ways to go legal.

I am posting it here, so that if someone in future interested in hiring him and explores about him, they should get alerted before. This guy is blocked from urbanclap now as his previous client posted complaints about him. One of his clients, name ad roy has also filed a complaint about him. So, there are multiple clients who became victim of his careless work and irresponsible management.

I will be happy if with this information, people will get helped in taking their decisions.

Thankyou
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