Http:/Www.housefull.co.in — Damaged Product Delivery

Address:

Bangalore, Karnataka

Housefull delivered damaged Item than no action in last 90 days. Please find the mail conversation between me and the houseful customer care


Hi Sunita,
I have not received any update on the damage item delivered. Kindly look in to the issue as soon as possible.
Regards Pranjal



On Sun, Nov 11, 2012 at 8:27 PM, pranjal medhi <pranz.[protected]@gmail.com> wrote:
Hi,
My name is Pranjal Arabinda Medhi and I am writing this from Bangalore. My booking (1017/2012/2489) suppose to deliver today and I got a call today morning from [protected] asking about the address to deliver and told me that delivery will arrive between 2pm to 4pm.
i have cancelled all my program and waited for the delivery than around 5.30 pm i called your call center where they dont have any idea where my sofa is.The person with [protected] did not respond to my call than around 6.30 he picked up than gave the driver no [protected]. When i called him he told he can not deliver today as his truck broke down around noon near international Airport and i wont get the delivery.
Now my problem is if the truck broke down at afternoon only than why i am not informed?? I could have used the time for some other works. And why the communication is not proper after i paid a full payment for the product.
I am very much disapoint with HOUSEFULL and I thought u should be informed.
Thanks
Pranjal Arabinda Medhi
[protected]



customer care <[protected]@housefull.co.in>
12/3/12

to me
DEAR PRANJAL ,

This mail is with reference to email appended below, the concerned department will call you and back you proper solution accordingly..

We regret the inconvenience caused to you.

Thanks for your assistance and patience.


Thanks & Regards

Gaurav Baid

Customer Care
HouseFull International Ltd.

From: pranjal medhi [mailto:pranz.[protected]@gmail.com]
Sent: Monday, December 03, 2012 2:25 PM
To: [protected]@housefull.co.in; [protected]@housefull.co.in
Subject: Demeged Item


pranjal medhi <pranz.[protected]@gmail.com>
12/4/12

to cc
Thanks Gaurav,
I do got a call yesterday. Hope this time they fix it.
Regards


Mail Delivery System 12/4/12
(ultimately generated from [protected]@housefull.co.in) Received: from mail-ie0-f181.g...

pranjal medhi <pranz.[protected]@gmail.com>
12/13/12

to cc
Hi, Still nobody visited my place till today. So i would like to request for repkacement of the product..

Regards
Pranjal
sent from XPERIA



pranjal medhi <pranz.[protected]@gmail.com>
12/13/12

to cc
Hi, Still nobody visited my place till today. Other than false promises nothing has been done till now. So i would like to request for replacement of the product or refund of my money..



customer care
12/14/12

to me
Dear Pranjal,

We acknowledge your mail. Please note that our technician will visit your place tomorrow; he will inform you prior coming.

Sorry for the inconvenience.

Thanks for your assistance and patience.

Thanks & Regards

Sunita Singh

Customer Care
HouseFull International Ltd.

From: pranjal medhi [mailto:pranz.[protected]@gmail.com]
Sent: Thursday, December 13, 2012 6:21 PM
To: [protected]@housefull.co.in
Subject: RE: Demeged Item


pranjal medhi <pranz.[protected]@gmail.com>
12/17/12

to cc
Hi Sunita,
One technician although visited but nothing he did and told that some sofa maker will visit me. I have uploaded the video I took of saying the same to youtube with unlisted privacy. It was a totally useless visit. Please do the needful asap as its too late already.

And the video is not a complain against the technician.
Video Link http://www.youtube.com/watch?v=0odDx6znaSU&feature=youtu.be
Regards

YouTube - Videos from this email


Mail Delivery System 12/17/12
nitin.[protected]@housefull.co.in Received: from mail-ia0-f181.google.com ([209.85....

pranjal medhi <pranz.[protected]@gmail.com>
12/27/12

to cc
Hi,
I am still waiting for a reply. Do I need to visit nearby Houseful store or you are not going to do anything about it???