Housefull International Furniture Complaints & Reviews

I ordered a side table from Housefull on 13 March 2013 from the Worli, Mumbai store and it hasn't been delivered to me for over 1 year and 7 months. Housefull initially delivered a defective product that I refused to accept; the delivery team noted this and assured me the delivery of a new piece at the earliest. I followed up with Housefull multiple times over emails and phone calls to their customer service number. I got no response. For the past 6months, I've been chasing them incessantly. It's been extremely frustrating and mentally agonizing. The internet is rife with complaints against this company. They shouldn't be allowed to cheat and harass customers this way. They should refund the money and fairly cocmpensate me for the distress caused.

I had ordered a dining set on Housefull furniture website[protected] /[protected]Products booked by you via HDC No- 9951/2014/729 on 03/09/2014 for Rs.9400/-. The product had gone out of stock, so refund was to be given, but still have not received any refund as yet even after almost a month. -Rohit Gupta. #[protected]

There was fungus problem in my wooden cot, wardrobe and side table during the 1st period of warranty. I faced this problem twice in the warranty period. When it came for the 2nd time, I demanded to provide replacement but they told this time we will go for chemical solution and if it repeats again we will surely give replacement. This was committed by Housefull representative via e-mail. Now I am facing the same problem and when I asked for replacement, they told it can only be serviced. I am totally unhappy with the service provided by Housefull.

I have bought ashoe rack and 2 cabinets for storage cabinets on 7th september at dahisar and they have commited delivery on 14th. Initially, they called me on 12th and confirmed that the material would be delivered on1 4th, but on14th, they again called me and confirmed that there is a fir accident at their godown and the aterial woudl be delivered on 24th.
When I called them up and after 5 minute of painful hold, they told me that there was a fire accident on 3rd and hence they will send the shoe rack before 19:00 hrs on 14th and storage cabinets would eb delivered on 24th.Today is 16th and neither I received my shoe rack nor my storage cabinets.Even today when I called them up, they were so rude, not resposnive, and disconnected the call stating that they will call me after 5 mins.I have nto received any call so far.
Now my questiosn woudl be...
1.If fire accident happened on 3rd, how come, their store people gave a commitment of 14th delivery inspite of knowing that there is a fire accident in godown and material cannot be delivered?
2.How come they realised that there was a fire accident on 14th, when they themselves ofnirmed delivery of 14th on 12th?
3.Inspite of knowing that they cannot deliver the product, why did they sadi that shoe rack would eb delivered before 19:00 hrs and dont go anywhere..becoz of which i couldn't go out of my house resulting in agony and frustation?
4. I have sent a complaint email on 15th and till now there is no response or ackowledgement?
5. Now I recollect even in 2012, when i bought a wrdrobe, they used the same non sense reaso of fire break out?
6. Lastly, I think its a money laundering company where they take money in advance and then do not deliver the items even after committed date and then give them a refund. I'm sure this is their main business and not selling furniture..

I have purchased bookshelf from housefull. It was delivered under above ref no in damaged condition. They do not come for assemble nor they are responding to my calls How such fraud company's online store can be allowed to operate. Please take immediate action and close the website so that other people should not fall prey and put these people in jail Raghavendra

Housefull delivered a damaged bookshelf which I purchase for 9000. They do not come for assembly nor respond to our calls. It is a fraud company. Please arrange to book them and put behind bars immediately as other people should not fall prey to such day light robbery

Hi Team, It’s been over a week now, I am calling Housefull complaint department on daily basis, however, the kind of reckless demeanor shown by team seriously made me to think that I had made a big mistake dealing with your company. The middle plank of my bed needs to be replaced & even after several reminders, no engineer has turned up to fix it.

I had placed order for a housefull wooden dinning table set from snapdeal.com on 2nd of March. I received the product, but in only 5 months the table is breaking. Looks like the wood quality is very poor. Order ID : [protected] Product Code : [protected] Housefull Ghana Wooden Dining 1+6 Cappucino

Parts was not enough furniture that arrived in December 2012. Then I did a mail many times. Then she sent me two times the parts does not matter at all. Both were part of a different furniture. It was said to be unable to refund two months later, it is ignored and say I want you to refund rather than a replacement. Even if the e-mail, it is a day-to-day months are also ignored then. It has been ignored more than a year and a half from buying the goods. Level of customer care of this company is very low. Moral of this company is very low. I am Japanese. It is a correspondence that discriminate against foreigners. I can not forgive absolute. Do not those who know where to complain like this. Everyone should not be bought from the company absolute. Product at a low quality, distortion immediately, mold will appear immediately.

Unfortunately I happen to be one of those unlucky souls who opted to buy furniture from Housefull Furniture. I had placed an order for 2 KU
DELL SLATED 4D SHOERACK (HDC NO : 9954/2014/590)on Jul 27 2014 online and made the payment of 12000/-. The items were delivered promptly on 27th as promised. The packages were opened by the person who came to aseemble them. On opening, it was found that one item had scratches and the other one had a damaged part. The assembly person himself had suggested that I ask for a replacement as both the pieces had damages in it. On contacting the customer care no[protected], I was assured that the damaged parts will be replaced with brand new ones. As I didn't get any further update from them after 2 days, I called them on 1st August. I was told that someone would come from the Chennai showroom and replace the item on 3rd August. The Chennai showroom people contacted me and I asked them to come on 4th as I had some prior commitment, to which they agreed. They assured that they would come on 4th evening. On calling the Chennai porur showroom on 4th evening, I was told that theywon't be coming as I had bought the items online and hence they are not responsible.
I sent a mail to [protected]@housefull.co.in updating the events but never got any reply. Again I contacted the customer care and a lady named Sylvia said that they don't have similar products in the Chennai showrooms and that she would get back to me in 2 days. After a lot of failed attempts, I managed to get her online. She told me that they don't have any more pieces and that I should choose some other product of theirs, and also that they won't refund the money. I do not want to try my luck again as I am already regretting the decision of choosing such a company with a bad customer service.
Request you to kindly help me out with the issue as 12000/- is not a meagre sum that one would be willing to compromise on.

I Purchased a sofa set on line from Housefull furniture and the particulars are appended below Order #50193 Order Date Friday, July 04, 2014 Order Total: Rs.19, 530 and i was cheated by this company Furniture was like kabady Bazaar Product and old one was recycled It is like old wine in new bottle in torn condition This people are selling old product in new rates and the standard is equal to Platform Furniture like in Villages selling under tree This type of companies are fooling Public So Please dont waste money in House full furniture rather you buy it near your home town HKS

Dear Sir I Purchase a Sofa set on line from House Full Furniture address is Housefull International Ltd. C3, Plot No. 15, lower ground floor, WICEL, MIDC, opp Seepz, Main Gate, Andheri (E) Mumbai - 400093. The Condition at the time of opening was torn in edges and shrink ed and the package date was before my date of order and seems to be recycled Order #50193 Order Date Friday, July 04, 2014 Order Total: Rs.19, 530 Order Status: Processing Billing Address SUBRAMANIAN VK Email: [protected]@gmail.com Phone: [protected] Payment Method Netbanking Shipping Address SUBRAMANIAN VK Email: [protected]@gmail.com Phone: [protected] Fax: A, 6, ISHWARYA APARTMENTS PLOT NO 22, VISWANATHAPURAM, NANAGANALLUR, Chennai 600114 Tamil Nadu Shipping Method By Ground Shipped on Product(s) SKU Name Price Quantity Total [protected] GRACE BLACK SOFA SET 3+1+1 Rs.18, 990 1 Rs.18, 990 Sub-Total: Rs.18, 990 Shipping: Rs.540 Tax 14.5%: Rs.2, 754 Order Total: Rs.19, 530 Note(s) Created On Note 7/4/2014 1:12:05 PM HDC No.9954/2014/557 Invoice No.0101/3271 dated 4/7/14 and the snaps shots are attached for your necessary action please help me to get refund at the earliest You know very well how difficult to earn in Army Services it is hard earned money Along with this iam submitting Photos and reviews of affected Public first reviewed by poorserviceSort Reviews By : rsdeoras rsdeoras Mumbai, India Reviews: 1 Read 992 times Comments (0)Forged Warranty May 16, 2014 08:11 PM Parking: Ambience & Decor: Store Range: Value for Money: On 22nd Sept, 2013, I had purchased Orbit 2D Double Decker Shoe Rack(SKU No.[protected]; HDC No. 8999/2013/1182). Housefull had promised 1 year warranty on all of their products. Within some time, the handle of the door started coming out. It’s because of poor quality of material used. On calling ... Read complete review Product Recommendation: NoNot Rated barua1946 barua1946 BANGALORE, India Reviews: 4 Read 1013 times Comments (3)Never order anything on Housefull Apr 18, 2014 01:05 PM Parking: Ambience & Decor: Store Range: Value for Money: If only people knew what they would experience with HOUSEFULL before ordering! I will be happy if I can benefit at least one potential customer from the type of ordeal I have suffered. I ordered one dining set vide order No [protected] on 27th March 2014 through SNAPDEAL. They confirmed that the m ... Read complete review Product Recommendation: NoVery Useful adeepz adeepz Mumbai, Maharashtra, India, India Reviews: 1 Read 979 times Comments (1)Shortchanged by Housefull Apr 13, 2014 03:56 PM Parking: Ambience & Decor: Store Range: Value for Money: Bought a simple shoe rack to check "Housefull"Terrible products. Do not buy it under any circumstances.Delivery is always delayed. I tried to contact customer care and I got no response. The phone only rings. I think there are no people in customer care department.Just now the technician came and ... Read complete review Product Recommendation: NoNot Rated arrpita arrpita mumbai, India Reviews: 1 Send Gifts Send Message Trust this member Read 2096 times Comments (0)Terrible customer care. Jan 16, 2014 03:15 PM Parking: Ambience & Decor: Store Range: Value for Money: Have had the most annoying experience dealing with Housefull. I had ordered products on the 2nd of December and till date all products are not in place and assembled. Most of the time has gone in replacing the damaged products sent from their end. Numerous complaints sent through em ... Read complete review Rate this Review Very Useful Useful Somewhat Not Useful Product Recommendation: NoNot Rated shanunv shanunv Mumbai, India Reviews: 3 Read 2850 times Comments (0)Definitely cheating ppl with their advertisements! Dec 11, 2013 02:41 PM Parking: Ambience & Decor: Store Range: Value for Money: The last place anyone sane should ever enter is housefull furnitures. That is the hard truth, that I’ve learnt the hard way. We ordered a bookcase on the 1st of Sept, & were asured it will be delivered withing a week. The product was delivered on the 10th Sept, & the carpenter from their ... Read complete review Product Recommendation: NoNot Rated Micky1970 Micky1970 Mumbai, India Reviews: 1 Read 3734 times Comments (0)House Full - Full of Worries? ... Thanks Guys Oct 16, 2013 11:56 AM Parking: Ambience & Decor: Store Range: Value for Money: Thanks guys, You saved me from a misery, I have ordered some expensive furniture from them on line.I haven’t seen the reviews earlier.Now I have cancelled the order.Thanks 4 your comments on housefull.Keep posting so that no one fall prey to these sharks. Thanks guys, You saved me from a misery, ... Read complete review first reviewed by satheeshreddykSort Reviews By : Vino_26 Vino_26 Chennai, India Reviews: 1 Read 293 times Comments (0)Say NO to Houseful furniture. The fake products. Jul 26, 2014 11:56 PM Parking: Ambience & Decor: Store Range: Value for Money: I usually don’t review products. But when it comes to houseful, I must . I ordered a wardrobe and bookshelf from these cheater fellows. I don’t know how these ppl sell such a worst quality products in chennai. The worst wood quality ever .No proper response . The material I ordered and I received ... Read complete review Product Recommendation: NoNot Rated prescottasia prescottasia Mumbai, Maharashtra, India, India Reviews: 2 Read 962 times Comments (0)Houseful Worli store is a cheat Jun 14, 2014 06:33 PM Parking: Ambience & Decor: Store Range: Value for Money: Housfull is a cheat company. I had ordered 2 Shirley bookcases from the worli store by giving 100% advance payment on 17th May 2014. Till today, I haven’t received the delivery & nobody is ready to ta;lk at the store. I wasn’t provided with a Tax Invoice which clearly shows the intentions of ... Read complete review Product Recommendation: NoNot Rated baijukaran baijukaran Mumbai, India Reviews: 1 Read 958 times Comments (0)Product not up to maof customer expectation May 15, 2014 11:36 AM Parking: Ambience & Decor: Store Range: Value for Money: I got delivery of the asset( shoe rack)on April 26th( much late from the committed date of 21st April 2014). I have apprehension on the quality of the product as the handle to open the door has already come out. It looks fixed like some glue. not rigid at all. The width of the shoe ... Read complete review Product Recommendation: NoNot Rated kapildubey kapildubey hyd, India Reviews: 2 Send Gifts Send Message Trust this member Read 1499 times Comments (2)Never buy any product from HouseFul StronglySay NO Apr 20, 2014 09:50 AM Parking: Ambience & Decor: Store Range: Value for Money: Strongly say no don’t buy anything from HouseFull it is too poor quality. I have purchased one 4 wardrobe for Rs 21000, front side material is little bit fine but in the back side whatever material they used it is tooooo bad and poor quality after that when I call him no response? they are too b ... Read complete review Rate this Review first reviewed by pacific2929Sort Reviews By : Vaidya08 Vaidya08 Bangalore, India Reviews: 1 Read 40 times Comments (0)Want mental harrasment - buy from housefull 1 hr 47 mins ago Parking: Ambience & Decor: Store Range: Value for Money: We bought furniture online on 13th July and since then its been the worst After sales experience for Delivery. After Delivery the carpenter has not reached for installation. Called their grievance cell and the Lady JHONSEY did not connect me to the manager. It seems the management team does ... Read complete review Product Recommendation: NoNot Rated sheffali87 sheffali87 Bangalore, India Reviews: 1 Read 310 times Comments (0)Can to do anything to save people from housefull Jul 21, 2014 04:20 PM Parking: Ambience & Decor: Store Range: Value for Money: Housefull Furnitures is the biggest fraud company I have ever come across. It’s been 1 month 20 days since I ordered one center table from them and I am still counting days to see it assembled in my house. Their service is one of its kind, horrible in every aspect. Customer ser ... Read complete review Product Recommendation: NoNot Rated nageshbs229 nageshbs229 bengaluru, India Reviews: 1 Read 753 times Comments (0)WORST SERVICE .. PLEASE DONT BUY FROM THIS STORE Jul 01, 2014 01:02 PM Parking: Ambience & Decor: Store Range: Value for Money: I had ordered a tv unit almost 1 month ago. the sales guy tells me during the billing that delivery and installation would be charged extra.( atleast earlier information regarding this would have been better) secondly the product was delivered on 26th June, no one turns up for delivery for ... Read complete review Product Recommendation: NoNot Rated sailasbg sailasbg India Reviews: 1 Send Gifts Send Message Trust this member Read 817 times Comments (0)Don't get deceieved, worst customer service Jun 30, 2014 06:06 PM Parking: Ambience & Decor: Store Range: Value for Money: Guys, Pls dont get lured by low prices of this furniture shop and become bakaras . Usually, I read reviews before my purchase but this time I didnt read reviews and paid the price for it. one Star rating( since -ve rating is not available here) for this shop really mean it! pathetic ... Read complete review first reviewed by hello_bossSort Reviews By : kapildubey kapildubey hyd, India Reviews: 2 Read 493 times Comments (0) Never buy any product from HouseFul StronglySay NO Apr 21, 2014 02:47 PM Parking: Ambience & Decor: Store Range: Value for Money: Strongly say no don’t buy anything from HouseFull it is too poor quality. I have purchased one 4 wardrobe for Rs 21000, front side material is little bit fine but in the back side whatever material they used it is tooooo bad and poor quality after that when I call him no response? so I say strong ... Read complete review Product Recommendation: No Not Rated mralone322 mralone322 India Reviews: 1 Read 781 times Comments (0) Best place to buy product Mar 03, 2014 06:26 PM Parking: Ambience & Decor: Store Range: Value for Money: MY Self RAMESH PATURI HDC NO. 1030/2013/3130 I purches RITZ BEDROOM SET QUEEN 3DOO for Rs.54, 600 the product is very good, the delivery and assembly was on time. all over exprience with housefull is good and very happy with the service and product. and I would like to buy more ... Read complete review Product Recommendation: Yes Not Rated nagadreamsvessions nagadreamsvessions chennai, India Reviews: 2 Read 1482 times Comments (1) Excellent Service (tirumalgiri - Hyderabad) Dec 24, 2013 07:01 PM Parking: Ambience & Decor: Store Range: Value for Money: After browsing the internet for furniture offers I went to Housefull, tirumalgiri branch and I was ordered one queen size metal cot from housefull on 8/11/2013 . Then I was started searching for complaints against housefull furniture on the internet. After reading so many complaints from websites ... Read complete review Product Recommendation: Yes Useful ssrikanthr ssrikanthr KARNATAKA (Bengaluru / Bangalore), India Reviews: 2 Send Gifts Send Message Trust this memberRead 1948 times Comments (0) Damaged Piece-Unfinished Installation -No Respone Nov 27, 2013 12:10 PM Parking: Ambience & Decor: Store Range: Value for Money: I would like to put the complete email Trail to make it black and white. 8:28 AM 19 Nov 2013, My EmailHDC No. 1027/2013/1493 Damages piece was delivered - the laser fixing came off at the time of installation. Raised to Mr. Arun Kumar @ [protected] in the presence of installation staff on ...

We ordered show rack on 19 June 2014 with delivery date of 15 July 2014. First they deliver it at wrong address which is of aligarh instead of ghaziabad. and when we ask why product is going to wrong address got response it was typo mistake at their end. today is 29 july but yet product is not delivered inspite of multiple follow up.every time new date and now they are not even replying. order num:49314

I purchased one book case and Study table from Housefull Furniture via online . I made the payment on 24th July, they committed the delivery around July 12th. But not yet they dispatched the product from their warehouse. When we call to their so called customer care everyday the call will be answered after 30-45 minus. But the irresponsible company people always tell we will get back to you in 30 minus/before 4 O clock like that but it never happened. 4 times they give blind commitments like will dispatch your product on tomorrow evening. But all these are lies. I am planning to wait for 2, 3 days after that i am going to take legal ways [protected]@gmail.com

Reference Please note that your complaint has been registered and forwarded to our concern department on or before 17th July 14 your complain twill be resolved. Kindly note your complaint number (CC/2014/7/199). To Customer care I have many complaint against Housefool. Which complaint you will resolve by 17/7?- Complaint number (CC/2014/7/199). I do not know about which complaint you are referring. 10 days for resolving a customer complain – that to domestic item customer. Is this the customer centricity /satisfaction standard you are maintaining? where world class standard is in minutes(not even hours). Just to understand customer feeling, note following. I am repenting of my decision of buying goods from Houseful This I am talking about my experience about the service and behavior quality shown by houseful employee (produce quality is yet to be tested as I have not used the products yet. At time of booking of order I have confirmed that I will be getting delivery when I want (Saturday delivery and Sunday assembly) only point was the delivery will be after 3 week from confirm order. 26/6 – I rec call for delivery. I confirm the delivery on 5/7 and assly on 6/7. after 3-4 calls from houseful it was again confirmed that delivery on 5/7/14. On 4/6 it was confirmed by lady from Houseful that delivery on 5/6 /14 and I will get call between 1-6pm for confirming the timing. No call till 6.20 pm. I called back at 6.30 pl – no body pick up phone (as per papers the timing is 10 to 7) On 6/7/14 – no call till 11.30. When call back the lady informs me that delivery is postponed to 7/7/14 . With whose permission, who was informed? - only one answer – we do not have information – our system do not give us such information. She was not even ready to enquire to W/House and give me information. I asked for a person whom I can take up my matter. A person in Houseful who work for customers money? No answer( out of 10 minute discussion only one answer “ we do not know). After a lot of discussion and at least one staff member(Mr Milind) who understands customer pain it was agreed that the delivery will be on 7/7n and assly on the same day………. On 7/7 nobody confirms me the delivery timing. When I enquired I was told the it will be between 1 to 3. Act material received after 4.30 pm. After follow-up for 1 hour the carpenter reached for assly. Assly was done till 10 pm. Still work was not completed as material required for fitting of extra rack not delivered (This fault was by design or real fault – you only check your system – White collar harassment) The carpenter left saying my work is over and left with the place without my opinion about the product/performance/customer report/signature( look how much important customer feedback is for you?) On 8/7 nobody lifted call till 10.15 am(no system for call back even though my mobile no is officially registered in your record) At 10.30 mr Ramesh answered my call. Housfool system/record was not having any information about short material at customer even after 12 hours). I told him 4 complaints as follows. 1) Bottom plywood not provided for the box bed[protected] – later I was told that is provided – lesson – customer should not believe items kept in showroom (funny – box bed without bottom) 2) Item[protected]/62 – lock not working. 3) Extra shelf not fitted 4) The packing material not cleared by houseful person – why customer should take responsibility of clearing garbage made by houseful (packing is supplier requirement and customer need only goods) – I have spent Rs 400 cost for disposing the packing material left by Housefool 5) I asked for complaint no – which he refused to give saying that It will be on SMS After 1 hour I asked for SMS of customer complaint no the lady told me that she has enquired with the carpenter about complaint and he said that there is no problem. Hence she has not registered the complaint. After insisting for a long time lady agreed to register complaint and gave me complaint no. When asked which complaint she has registered? – no answer No call till now about when material will be available/when the pending work will be carried out?? During all this episode every time I have to call housefool. Nobody bother to call me and give me update? During these 3-4 days I have gone through many discussion forum and customer websites and confirmed that I am not the only one who has suffered at the hands of House fool. Whatever I have stated above is on recording with me and can be produced if required. Conclusion – You may be thinking that the name Housefool is a spelling mistake, but it is not – this word is proved by you about your customers.

JOHAN 2D GLASS BOOKCASE WENGE
--
The following problems:

1) There is no clamp or a strong base/backing. It can easily collapse with/without contents. Very dangerous.
2) There is a problem with the hinges as the door BANGS shut. I m sure it will be in pieces once I start using it.
3) You mention that your products are quality tested. Really? Have you seen the finishing of the book case? Even if you do some polishing which is really not what one does when its BRAND NEW, it has such a cheap look to it. It doesn't look anywhere close to the picture on the website.

Dont make the mistake of buying on this website.

Bunch of buggers have the worst customer service.. Must be BANNED from ONSITE selling of good.. My order number is 49537. Ordered on 21st Saturday .. For 4 items seeing the advertisement in "The HINDU Newspaper" Chennai..(Hindu must also check the background of the company before publishing advertisements) Ordered 4 items by mistake and now suffering 1) Shoe Rack 2) 2 wall fittings 3) Center Table When ordering on 21st June and payment was not successful they called from a number immediately +[protected] and said they had not received the payment. In the call the lady said one of the product is defective and requested to change the order. I must have realised it that time. I unfortunately changed the order and said and replaced the shoe rack with a different shoe rack. Ordering done.. My ordeal started 1) I did not receive any online confirmation of the order till now(its 26th now). 2) I called them back on 22nd, 23rd asking for a mail confirmation. Every time they said they would send a mail in next 30 minutes 3) I called them on 26th June(today). They are telling that they cannot process all the order and only 3 items can be sent 4) Shoe Rack cannot be sent as its damaged. 5) I asked to cancel all the orders and pay me back my 15K immediately. They say its not possible and not in their process... what .. 6) I asked to send a mail in next 30 minutes and a person called Sonu Yadav promised to send it . I hope they at least send the 3 products in good condition and return back 5000 Rs immediately for shoe rack. Is there a place where I can register this as an official customer complain and stop this company from doing business...its seems to be based out of commercial capital MUMBAI.. What a curse these companies are allowed to do business ...they don't even understand customer service.. ===============Sonu Yadav replies but see the quality of the reply===========will post till the goods are delivered and money received back on as promised. Sonu Yadav <sonu.[protected]@housefull.co.in> 2:15 PM (26th June) to me Dear Sir, This mail is in regards to the mail appended below. We understand your concern. We regret for the inconvenience caused to you. As discussed we are processing your orders and all materials except ultra 3d shoe rack will delivered at your location within 14 days . we will process the refund for the ultra 3d shoe rack and it will reflect in your account within 14 working days. You will receive a call prior delivery. Request to you kindly bear with us till then, Thanks for the assistance and patience. We assure our best services to you. Thanks & Regards, Sonu Yadav

I bought wardrobe in housefull furniture

Both in online and showroom they displayed the size as

72" x 32" x 18.6"


But after delivery if you check the dimension it is only

71" x 31" x 16"

Due to this anchor can not be place in side the wardrobe. This is not usable. I have given complaint. They simply saying sorry.

Please dont buy anything from Housefull furniture. Im also going to file complaint in customer court.

Dear Sir, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />I have send email on 4th June and subsequently call on your Customercare numbers and no one is there is pick up the call and also called on stores numbers and people just pushing me to other contacts and the person whom referred is not picking the call. By god grace I could locate your customer care person over phone and asking her for help and register a compliant to process the issue. she is reluctant to register and asking me to go to Stores and pay amount then your Mumbai go-down will send material for replacement? Is this the practice? Customer who is visiting your shop/ buying goods has to wait for your mercy on service part? What does it mean by Customer Care? I have asked her to register a compliant and told her that I’ll pay money once the replacement is done but she refused to do so. Is this the customer care/ satisfaction. This particular sofa I could not able use due to loss of primary function which you have sold to me few months ago. I would like to understand the stand of houseful team in this case and would love to hear from houseful management Awaiting your response Regard, Ram Rammohan Nallanthigal, Tel No. +[protected]|Fax:+[protected] Mobile: +91-[protected]| From: Rammohan Acharya Sent: Friday, June 06, 2014 5:00 PM To: '[protected]@housefull.co.in' Subject: RE: HDC No. 1019/2013/3194 dated 28th Nov 2013 - Sofa Set Issue Gentle Remainder! From: Rammohan Acharya (Taco-SCM) Sent: Wednesday, June 04, 2014 2:37 PM To: '[protected]@housefull.co.in' Subject: HDC No. 1019/2013/3194 dated 28th Nov 2013 - Sofa Set Issue Importance: High Dear Sir, I have taken Sofaset 3+1+1 against HDC No. 1019/2013/3194 dated 28th Nov 2013 from your Aundh Shop. The product has come to our house and person has come and fitted pastic legs on the sofa and make it ready to use. Then there itself I told him after seeing plastic parts these will no withstand for longer period. Today within 5months each one of the leg started broking. Now one of the single seating sofa legs started broking leaving only one leftout. I have informed to your aundh office over phone but no physical complaint registered. I don’t have any option I moved to new location in 25th May 2014 and not getting time to visit your aundh show room. I’m so frustrated with this and decided to register in compliant in online. While searching I could get your email. I’m sending this as a last hope for your support by replacing all three legs at the earliest. Regards, Ram

I had order a dressing table through Housefull.co.in for RS 4330/- vide order no 47411 dated 17.05.2014. After 2-3 days the customer care informed telephonically that the ordered item is out of stock and asked me to take anything else. But I asked to deliver same product or refund back the money. even after so may reminders vide email and telephone company is neither refunding amount nor supplying the product.

Kindly help


Supreet Luthra
[protected]