Claimed

Garena Complaints & Reviews

1
Updated: Aug 21, 2025
Complaints 12354
Resolved
807
Unresolved
11547
Contacts

File a complaint to Garena

Having problems with Garena?

File a complaint and get it resolved by Garena customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Garena reviews & complaints page 11

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
nesuhas
from Chennai, Tamil Nadu
Jan 19, 2024
Report
Copy

DEAR GARENA
FREEFIRE in game name - ︵✰₲₳ⱤɄĐ₳.Ɏ₮࿐
FREEFIRE UID - [protected]
please unsuspend my id i have spent more than 3lakhs in free fire and i used head shot hack and got suspended for more than a year and it was my only entertainment please unsuspend my account i beg you Garena please give one last chance i will never use any type of hack in my life please unsuspend my account
THANKYOU
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    N
    nesuhas
    from Chennai, Tamil Nadu
    Jan 19, 2024
    Report
    Copy

    DEAR GARENA
    FREEFIRE in game name - ︵✰₲₳ⱤɄĐ₳.Ɏ₮࿐
    FREEFIRE UID - [protected]
    please unsuspend my id i have spent more than 3lakhs in free fire and i used head shot hack and got suspended for more than a year and it was my only entertainment please unsuspend my account i beg you Garena please give me one last chance i will never use any type of hack in my life please unsuspend my account
    THANKYOU
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      K
      Khevan
      Jan 18, 2024
      Report
      Copy

      Address: near gaba medicos TOSHAM ,BHIWANI ,HARYANA

      Hello GARENA I am in KHEVAN a ff player my I'd was suspended because I was playing with a hacker or using hacks I am feeling guilty for that I request you to unban my ff I'd [protected] or to transfer it in my another account [protected] THANKYOU
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        D
        Jan 17, 2024
        Report
        Copy

        FF Id hack

        Address: Anand Nani khodiyar road

        "With due respect and humble submission I would like to inform you that, My Free Fire Account was suspended when I was plaing the Game. I haven't done anything wrong and I am sure that I have followed your rules of conduct, And I am also sure that by Mistake you have suspended My Account for No Valid Reason. It's my only Free Fire Account Please help me to recover My Account. This is my Humble Request to Free Fire Team to"...
        +1 photos
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        H
        Hilimati Ibrahim
        Jan 16, 2024
        Report
        Copy

        Address: 12brue Chilindroni
        Website: Garena.com

        Hello, Team Garena Free Fire

        With due respect and humble submission I would like to inform you that, My Free Fire Account was suspended when I was plaing the Game. I haven't done anything wrong and I am sure that I have followed your rules of conduct, And I am also sure that by Mistake you have suspended My Account for No Valid Reason. It's my only Free Fire Account Please help me to recover My Account. This is my Humble Request to Free Fire Team to Unban My Account.

        Thank You, Team Garena Free Fire.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Arun7476
          Jan 15, 2024
          Resolved
          Report
          Copy
          Resolved

          Hello sir Dear Garenafree fire, .
          please unban my I'd I use config file hack one time just for fun please unban my fre fire account I'd [protected] once unbanned my free fire account in future I never used any hack I spend almost 50, 000INR its my old I'd I am also belong to a poor family please unban my free fire account please, please, 🥺🙏🙏🙏😭😭 I HOPE YOU UNBAN MY FREE FIRE ACCOUNT
          ""I LOVE FREE FIRE GIVE ME A CHANCE""
          GIVE ME A CHANCE I PROMISE I NEVER USED ANY THIRD-PARTY APPLICATION AND FILE
          PLEASE UNSUSPEND MY ACCOUNT
          My I'd [protected]
          +1 photos
          Jan 15, 2024
          Complaint marked as Resolved 
          Hello sir Dear Garenafree fire, . please unban my I'd I use config file hack one time just for fun please unban my fre fire account I'd [protected] once unbanned my free fire account in future I never used any hack I spend almost 50, 000INR its my old I'd I am also belong to a poor family please unban my free fire account please, please, 🥺🙏🙏🙏😭😭 I HOPE YOU UNBAN MY FREE FIRE ACCOUNT ""I LOVE FREE FIRE GIVE ME A CHANCE"" GIVE ME A CHANCE I PROMISE I NEVER USED ANY THIRD-PARTY APPLICATION AND FILE PLEASE UNSUSPEND MY ACCOUNT
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            E
            Edith236
            from Hosur, Tamil Nadu
            Jan 15, 2024
            Report
            Copy

            Address: Singapore

            DEAR GARENA

            my Facebook free fire account got suspended 1 year ago the reason for my account ban is I gave my account to my friend he was a good player but he didn't have a good account so I gave my account to play but he used hack so my I'd got banned so i have tried to contact free fire support but whenever i try to sign in my Facebook account it shows 404 error i don't know what to do because I have spent more then 14, 000 in my account so bro can you please help me to recover my account please GARENA

            My UID – [protected]
            In-game Name - Ɗᴇᴇᴘᴢ⁷
            Level - 60
            Like - 3520
            Country – INDIA

            Plz reply GARENA
            +1 photos
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              Pavan kori ji
              from Sagar, Madhya Pradesh
              Jan 14, 2024
              Jan 22, 2024
              This thread was updated on Jan 22, 2024
              Report
              Copy

              Address: Singapore
              Website: ff.garena.com

              Jay shree ram !!!
              I play free fire from past 5 year but my id suspend in 2020 at that time my id level was 80 and 24000+ likes.
              I play lot of tournament and i'm a region player.
              I dont use any type of hack in my id but my friend use and because of my friend im suffer.
              I writing this message because i've hope that my id get unban because i love my id.
              I gave too much time in my id to become a esport player...
              Please unban my id...
              I sending message from past 2yr to unban my id but no action was taken...
              But still i have hope because its not my fault, im not use any hack in my id.
              Thats why i sending msg again and again to unban my id...
              And always thinking that one day my id get unban...
              Please understand me...
              There are abnormal with your account. It has been suspended.

              Unban appeal - Comment #4135398 - Image #0
              Unban appeal - Comment #4135398 - Image #1
              Helpful
              2 other people found this review helpful
              2 found this helpful
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Satyam_Bhai
                Jan 14, 2024
                Report
                Copy

                Address: [email protected]

                Hello Free fire team
                Sir my free fire I'd Suspende Sir please meri I'd ko Sahi kar do Maine galti se Third party App load kiya mai eske liye 🙏छमा🙏 maag raha hu please
                I HOPE YOU UNBAN MY FREE FIRE ACCOUNT I LOVE FREE FIRE GIVE ME A CHANCE, GIVE ME A CHANCE. PROMISE I NEVER USED ANY THIRD_PARTY APPLICATION AND FILE. PLEASE UNSUSPEND... Free Fire id as soon as possible. Please unspended my id sir My Free fire I'd = [protected]
                My Free fire Name = ᵀᴳ᭄❤️ᴍᴀꜰɪa Sir please ThankuSoMuch😘😘

                Sir 3 saal ho gaye id ban huye tab se game khelane ka man nahi karta please sir give me one chance kasam Kha kar kahta hu fhir kabhi aisee galti nahi karunga
                +1 photos
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Shipon Roy
                  Jan 14, 2024
                  Report
                  Copy

                  Dear Garena
                  I am a Bangladeshi player, I have been playing the game for the past five years I don't know why my ID is banned As far as I know I have not used any hack, if necessary you can check my ID, I have not used any hack in the last 5 years, and will not do so in the future. I want you guys to give me a chanceDay so that I can get full refund on my ID.My request to you is to bring me the id and give me a chance so that this mistake doesn't happen again in future.
                  My id : [protected]
                  Id name : Iam s h i p o n

                  Thank you
                  Garena
                  For support us
                  +1 photos
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    B
                    BornGaming
                    Jan 13, 2024
                    Report
                    Copy

                    Address: Ottapalam

                    [protected] this uid account should be banned then[protected] account leoArjun10 with this uid is enough for me
                    +1 photos
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      Address: Singapore

                      Dear Garena
                      Free Fire Team,

                      I am Playing Free Fire since 2 and half years.I always respect free fire terms and condition.This game is best than other battle royale game.This is my first battle royale game that i played.After free fire i had not played any types of other battle royale game.The running style, characters, events, emoji, etc.everything on the game is amazing.The most downloaded game on play store is Free...
                      +1 photos
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      Write a comment
                      Report
                      Copy
                      H
                      Hariom 0445
                      Jan 7, 2024
                      Jan 8, 2024
                      This thread was updated on Jan 8, 2024
                      Report
                      Copy

                      Dear garena anti hack team
                      My account suspend on 30.12.2023 at time 6:11. i am palying a long time but not use any kind of hacks or glitchs etc.
                      Please check my account properly like headshot rate, kd is normal like all player etc
                      UID- [protected]
                      name - X HARI - 05
                      +2 photos
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        My Character Id. (1114253728) My Accoun
                        Jan 7, 2024
                        Jan 7, 2024
                        This thread was updated on Jan 7, 2024
                        Report
                        Copy

                        Address: Naharpur
                        Website: Singapore place

                        Dear Garena,

                        Plz unbanned my I'd
                        Uid - [protected]
                        Name- ᴸᴼᴿᴰㅤRISHIㅤ⸙

                        Sorry for this mistake breaking rule
                        +1 photos
                        hua kya unban bhaii?
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          C
                          chickoo1231
                          Jan 6, 2024
                          Report
                          Copy

                          Hello, i have been playing ff for 4 years but not played since one year. i have used some hacks about 8 months ago because i have been killed by hacker in ranked match so i decided to try and deleted the hack after one match but next day my id got banned. i have spent a huge amount of money in my account. i have also registered complaint in ff complaint website but my page got disappeared(not opening till now) . so its a humble request to unban my id..
                          UID- [protected]
                          username-- SOULD々OP
                          plz unban
                          Helpful
                          1 other people found this review helpful
                          1 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            @
                            @shohid@08
                            Jan 6, 2024
                            Report
                            Copy

                            Address: Bangladesh

                            Hello Garena,
                            Hello Sir, my name is SHOHID, I'm using free fire have been, my account has been suspended.

                            2 hour ago I'm playing a cs rank match... in that match I'm killed by a hacker(headshot hack).

                            But I can't control my angry... I'm tried to download a config file... at last its working... I got a config file...I'm using training ground in 1 match... I knew it is illegal... then I'm uninstall the config... and download original from google play store... next 1hour, I'm opening free fire but it's not responding. It will show my account is suspended.

                            Please help me GARENA, I love Free Fire so much... I can't live without GARENA FREE FIRE, Please give me my account I'm never misuse the chance... trust me... my account nickname is, ★彡$Ŧ✿$ҤØҤłÐ彡 my user ID is:[[[protected]])

                            Please give me my last chance... I Love Free Fire...
                            Please give me a last chance sir,

                            Nickname, ★彡$Ŧ✿$ҤØҤłÐ彡
                            user ID([[protected]])

                            Please sir, extremely sorry, Iam don't use config please, please give my I'd sir🥺. Please last and final chance 🥺, . Trust me sir🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏�... VERY SORRY SIR, last chance 🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺 iam say true🥺🥺🥺🥺, I love free fire😇 🔥
                            +2 photos
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Abinowshriramu
                              Jan 5, 2024
                              Report
                              Copy

                              Uid:[protected]

                              I spen around 40, 000 rs in my account but you suspended for hacking, but really i didnt hack please give my account i spen 40, 000 rs in it so please give me
                              +4 photos
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                sounava777
                                from Ranaghat, West Bengal
                                Jan 4, 2024
                                Jan 5, 2024
                                This thread was updated on Jan 5, 2024
                                Report
                                Copy

                                Address: Garena

                                Dear Team Garena,

                                My Free Fire ID [protected] with in-game name "SOUNAVA 100K" has been suspended on the date November 20, 2023 without any valid reason. I was informed by the customer service team (https://ffsupport.garena.com/hc/en-us) that I had been using hacks and it's confirmed. They mentioned that they have the information of about any cheats that I am using, but I am confident enough and I believe that there might be a small oversight from your side. Please do entertain this case and take my appeal for a human review.

                                I am committed to perpetually adhering to the rules and Free Fire's Fairplay Policy.

                                For more infomation, I am mentioning by devices' specifications and other software details to verify the authenticity of my devices.

                                Mobile Device:
                                iQOO 11 Pro 5G
                                RAM: 16GB
                                ROM: 256GB
                                Root Status: Non-rooted
                                Bootloader Lock Status: Locked (Never Unlocked)
                                Client: Free Fire
                                Installation Source: Google Play Store
                                Android Version: 14
                                Developer Options: Off (Never Turned On)
                                Google Play Store Certification Status: Certified
                                [No 3rd Party APKs ever installed on this device]

                                I hope that I was able to make my message clear to you and expect a response with the justified decision.
                                Thanks and regards,
                                Sounava Bhowmick
                                somehow there was a typo in the subject, it should be "ID unsuspension request along with human review". I apologise for any inconvenience.
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  Report
                                  Copy

                                  Address: Galaxis Building, 1 Fusionopolis Place Place #17-10,
                                  Website: Singapore - 138522

                                  Plz unban my account
                                  Uid- [protected]
                                  Name - ᴸᴼᴿᴰㅤRISHIㅤ⸙
                                  Sorry for mistake and braking rules
                                  +1 photos
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    My Character Id. (1114253728) My Accoun
                                    Jan 4, 2024
                                    Report
                                    Copy

                                    Address: Singapore
                                    Website: Garena free fire

                                    Dear garena

                                    my free fire Facebook account has been suspended more then 1 years please recover my account garena plz i want my account back because i spent a lots money on my account
                                    I gave my account to my friend and he used hack plz unban my account garena...

                                    My Character Id. ([protected])

                                    My Account Name. (ᴸᴼᴿᴰㅤRISHIㅤ⸙)

                                    Thank You So Much❤️✅😔
                                    +1 photos
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit