Claimed

Garena Complaints & Reviews

1
Updated: Apr 5, 2026
Complaints 12390
Resolved
811
Unresolved
11579
Contacts

File a complaint to Garena

Having problems with Garena?

File a complaint and get it resolved by Garena customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Garena reviews & complaints page 11

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Abhipandey964839
from Lucknow, Uttar Pradesh
Feb 4, 2024
Report
Copy

Hi garena,
My name is Abhinav and I am the owner of the free fire account which was unjustfully banned on 2nd november 2023
I followed all rules and regulations given
Therefore I request you to look after this and please recheck and unsuspend my account
Regards
I am providing all account details and screenshot
Name of account: HYPER ABHI
UID: [protected]
Server:INDIA(IN)
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Shubhamttpp
    Feb 4, 2024
    Report
    Copy

    Address: Chirag delhi 110017/100A
    Website: youtube.com/shorts/rC2Qcf1QOcI?si=37sDhWHoSbmrfBTA

    Hello
    team free fire
    india

    Dear Garenafree fire, .
    please unban my idI use config file hack one time just for fun please unban my fre fire account I'd([[[protected]]]) once unbanned my free fire account in future I never used any hack I spend almost 5000INR its my old I'd I am also belong to a poor family please unban my free fire account please, please, 🥺🙏🙏🙏😭😭 I HOPE YOU UNBAN MY FREE FIRE ID

    UID-- [protected]
    Game name--sk sabir
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      sdinagaran0
      from Chennai, Tamil Nadu
      Feb 3, 2024
      Report
      Copy

      Id Unban Application

      Hello Garena,

      I am regular player or free fire and Supporting this game from the last 2 years,

      I've downloaded it from the google link because free fire is banned in our Indian Server, and not available in play store.

      I request you to review my ID and account once and Please Unban my I'd so that I will continue to play the game.

      I have a YouTube channel Of more than 75K Subscribers and played several Tournaments.

      My UID-[protected]

      Server- INDIA

      Player Name -TN29"MASS

      Thank you for your Review My ID.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        9
        9797178895
        Feb 2, 2024
        Report
        Copy

        Address: Kashmir. Srinagar

        Hi garena freefire i am from india,
        I am play freefire more than 2 year's, and my game level is 56 and 600+ likes, so i am talk to suspend my freefire account on 3rd april on evening.. But i am don't use any hack or third party app on my all time. And i am purchasing many items on my account so my money is wasted? And i am also upload freefire gameplay videos on my youtube channel.. And i am play with high ping because very big network problem in my village so this is not hack this is network problem, i am don't know to i am use in my past so please give back my account and i am watch more videos on youtube to how to unsuspend freefire account but i am not use any third party app to unsuspend my freefire account when garena give me my freefire account when i am starting to play freefire otherwise i am not playing freefire so please point this and solve this problem and i am sure to i am don't use any third party app and hack. Game i'd=[protected]game name= zubair khan
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Sk md farjim
          from Malappuram, Kerala
          Feb 2, 2024
          Feb 27, 2024
          This thread was updated on Feb 27, 2024
          Report
          Copy

          Address: Malappuram
          Website: Chorom

          Dear Free Fire Support Team,
          I am writing to appeal the recent ban on my Free Fire account, [Player ID]. I understand that I have been banned for
          [reason for ban]. I want to assure you that I have not intentionally violated any of the Free Fire Terms of Service. I am a
          long-time Free Fire player and have always enjoyed playing the game fairly. I am committed to following the rules and
          making sure that all players have a positive experience. I believe that my ban may have been a result of [reason for
          ban]. I can assure you that I will not [reason for ban] again in the future.
          I am requesting that you please reconsider my ban and unban my account. I miss playing Free Fire with my friends and
          I promise to be a responsible player.
          Thank you for your time and consideration.
          Sincerely,

          I'd [protected]

          Name . RED. 999+21

          Game lv 68
          Dear Free Fire Support Team,
          I am writing to appeal the recent ban on my Free Fire account, [Player ID]. I understand that I have been banned for
          [reason for ban]. I want to assure you that I have not intentionally violated any of the Free Fire Terms of Service. I am a
          long-time Free Fire player and have always enjoyed playing the game fairly. I am committed to following the rul
          uid [protected] your mistek my porblem not solve
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            F
            Farjim
            from Malappuram, Kerala
            Feb 2, 2024
            Report
            Copy

            Dear Free Fire Support Team,
            I am writing to appeal the recent ban on my Free Fire account, [Player ID]. I understand that I have been banned for
            [reason for ban]. I want to assure you that I have not intentionally violated any of the Free Fire Terms of Service. I am a
            long-time Free Fire player and have always enjoyed playing the game fairly. I am committed to following the rules and
            making sure that all players have a positive experience. I believe that my ban may have been a result of [reason for
            ban]. I can assure you that I will not [reason for ban] again in the future.
            I am requesting that you please reconsider my ban and unban my account. I miss playing Free Fire with my friends and
            I promise to be a responsible player.
            Thank you for your time and consideration.
            Sincerely,

            I'd [protected]

            Name . RED. 999+21

            Game lv 68
            Helpful
            2 other people found this review helpful
            2 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              I
              Infinix hot 10s
              Feb 2, 2024
              Report
              Copy

              Address: Sitamarhi Bihar

              Hi garena freefire i am from india,
              I am play freefire more than 2 year's, and my game level is 61and 600+ likes, so i am talk to suspend my freefire account But i am don't use any hack or third party app on my all time. And i am purchasing many items on my account so my money is wasted? And i am also upload freefire gameplay videos on my youtube channel.. And i am play with high ping because very big network problem in my village so this is not hack this is network problem, i am don't know to i am use in my past so please give back my account and i am watch more videos on youtube to how to unsuspend freefire account but i am not use any third party app to unsuspend my freefire account when garena give me my freefire account when i am starting to play freefire otherwise i am not playing freefire so please point this and solve this problem and i am sure to i am don't use any third party app and hack. Game i'd=[[protected]], game name=༄ᶦᶰᵈ᭄king༄1
              Helpful
              3 other people found this review helpful
              3 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                Minhaz ff
                Feb 2, 2024
                Report
                Copy

                Address: [email protected]

                Hi Garena Team

                I would like to put an unban request about my Free Fire account, which has been recently banned for no reason. Please check the account once again manually and kindly unban my Free Fire account as soon as possible.

                Free Fire ID: [protected]
                Free Fire Username: GRX 444

                Thanks
                Your Name
                Helpful
                1 other people found this review helpful
                1 found this helpful
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  Y
                  Y9
                  Feb 1, 2024
                  Report
                  Copy

                  Address: Bangladesh
                  Website: Chrome

                  Hello sir my account has ban please my account unsuspended
                  My account [protected]
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Ankit@92253
                    Feb 1, 2024
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Ranaghat 2 Subdistrict

                    My Free Fire account has been suspended without any reason. It's not my fault, I haven't violated any rules. I would like to request you to please review my account again and unsuspend it.

                    MY UID[protected]
                    Feb 5, 2024
                    Complaint marked as Resolved 
                    No step was taken by company. And also block from company help center. I do not use any hack or glitch in my free fire gaming account. When i message in help center to review my account they block me. My gaming id uid is 705078456
                    Helpful
                    5 other people found this review helpful
                    5 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      sdinagaran0
                      from Chennai, Tamil Nadu
                      Jan 31, 2024
                      Report
                      Copy

                      Unknown person who used hack my account was banned
                      Id Unban Application

                      Hello Garena,

                      I am regular player or free fire and Supporting this game from the last 2 years,

                      I've downloaded it from the google link because free fire is banned in our Indian Server, and not available in play store.

                      I request you to review my ID and account once and Please Unban my I'd so that I will continue to play the game.

                      I have a YouTube channel Of more than 75K Subscribers and played several Tournaments.

                      My UID-[protected]

                      Server- INDIA

                      Player Name -TN29 "MASS

                      Thank you for your Review My ID.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        1
                        1218799476
                        Jan 31, 2024
                        Report
                        Copy

                        Address: narayangonj

                        Dear garena i am old player of free fire .i know i used hack.and banned my id and right now i undestand my id is very valuable for me . i need my old id.I promiss i will never jse hack any more please unban my id
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          3
                          3leenwa1837A
                          from Bhuj, Gujarat
                          Jan 29, 2024
                          Report
                          Copy

                          Address: Indya

                          Help me 🙏and unban my account really sorry my accunt ban screenshot link is here so please solve my problem thanik you sir
                          Uid [protected]
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            Mukul Raikwar
                            Jan 29, 2024
                            Report
                            Copy

                            Address: 1098 Jhokan Bagh Jhansi Uttar Pradesh 284002
                            Website: Garena Free Fire India

                            Hello
                            team free fire
                            india

                            Dear Garenafree fire, .
                            please unban my idI use config file hack one time just for fun please unban my fre fire account I'd([[protected]]) once unbanned my free fire account in future I never used any hack I spend almost 50, 000INR its my old I'd I am also belong to a poor family please unban my free fire account please, please, 🥺🙏🙏🙏😭😭 I HOPE YOU UNBAN MY FREE...

                            My free fire id: [protected]
                            Game name:ᏕꫝᴅᏕꫝᴍᴇᴇʀ

                            Thank You ❤️ 💖
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              J
                              John Christopher J
                              Jan 27, 2024
                              Report
                              Copy

                              Please unban my I'd I use hack one time please unban my fre fire account Id[protected] once unbanned my free fire account in future I never used any hack its my old I'd I am also belong to a poor family please unban my free fire account please, please, please I HOPE YOU UNBAN MY FREE FIRE ACCOUNT

                              ""I LOVE FREE FIRE GIVE ME A CHANCE"" GIVE ME A CHANCE I PROMISE I NEVER USED ANY THIRD-PARTY APPLICATION AND FILE PLEASE UNSUSPEND MY ACCOUNT.

                              My uid[protected]
                              Helpful
                              3 other people found this review helpful
                              3 found this helpful
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                Rajmahesh Sethi
                                Jan 27, 2024
                                Report
                                Copy

                                Address: Ayar ambadarada redhua

                                Dimond not completely and phone pay payment successful
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  Monindro
                                  Jan 27, 2024
                                  Report
                                  Copy

                                  Address: ffsupportind.garena.com/hc/en-us/requests/new?ticket_form_id=4528112729754
                                  Website: Ff garena support

                                  Dear Garenafree fire, .
                                  please unban my I'd I use config file hack one time just for fun please unban my fre fire account I'd([protected])once unbanned my free fire account in future I never used any hack its my old I'd I am also belong to a poor family please unban my free fire account please, please, 🥺🙏🙏🙏😭😭 I HOPE YOU UNBAN MY FREE FIRE ACCOUNT
                                  ""I LOVE FREE FIRE GIVE ME A CHANCE""
                                  GIVE ME A CHANCE I PROMISE I NEVER USED ANY THIRD-PARTY APPLICATION AND FILE
                                  PLEASE UNSUSPEND MY ACCOUNT
                                  Uid [protected]
                                  Name whate444
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    Arunpanthi7477
                                    Jan 27, 2024
                                    Report
                                    Copy

                                    Address: Ravidas Colony Ganj Basoda

                                    Hi garena freefire i am from india,
                                    I am play freefire more than 2 year's, and my game level is 61 and 1900+ likes, so i am talk to suspend my freefire account i am don't use any hack or third party app on my all time. And i am purchasing many items on my account so my money is wasted? And i am also upload freefire gameplay videos on my youtube channel.. And i am play with high ping because very big network problem in my village so this is not hack this is network problem, i am don't know to i am use in my past so please give back my account and i am watch more videos on youtube to how to unsuspend freefire account but i am not use any third party app to unsuspend my freefire account when garena give me my freefire account when i am starting to play freefire otherwise i am not playing freefire so please point this and solve this problem and i am sure to i am don't use any third party app and hack. Game i'd=[protected] game name=༺सुंगरा༻
                                    Helpful
                                    1 other people found this review helpful
                                    1 found this helpful
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      Adi⁶⁹
                                      from Siliguri, West Bengal
                                      Jan 26, 2024
                                      Report
                                      Copy

                                      Address: Bangaluru, karnatak, India

                                      Email: [protected]@gmail.com
                                      Uid: [protected]

                                      Free fire india this is the second time you guyz banned my id for no reason.pls recheck my account previous match hiatorys...i don't use any hack in my id.Pls unban my account.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        P
                                        Pralhad Thapa
                                        Jan 26, 2024
                                        Feb 12, 2024
                                        This thread was updated on Feb 12, 2024
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Address: Itahari

                                        Hello garena, I'm from Nepal. I'm playing free fire from 2018 in indian server. Now my all friends are in Bangladesh server. When server change event started i was in saudi arabia so i couldn't participate. And now we can't play in indian server from Nepal. Please send my account from indian server to Bangladesh server. There are many legendary items in my account.
                                        My uid[protected]
                                        I spent lots of money to make this account stronger.
                                        Feb 12, 2024
                                        Complaint marked as Resolved 
                                        The company haven't been taken any steps. They said they can't put my account from indian server to Bangladesh. I know they can change the server. It's not a big deal for them. I spent lots of money in this account. I completed maximum purchase event. If they can't i need refund my money. I'm 28 years old if don't do anything i will go to the court. They make this game purchase able nobody can play without top-up. Server change is their problem.i told them i was in another country that's why i couldn't participate. They replied me from this email [email protected]
                                        Feb 12, 2024
                                        Updated by Pralhad Thapa
                                        What happened about my server transfer process??
                                        Helpful
                                        1 other people found this review helpful
                                        1 found this helpful
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit