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Garena Complaints & Reviews

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Updated: Dec 21, 2025
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Bad 😕 It seems that Garena has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Garena reviews & complaints page 603

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D
Datta Darling
Jul 25, 2020
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Address: Visakhapatnam

I didn't get my items in level up shop including elite pass and emote etc but it's showing you already owned this item. Please resolve my problem as soon as possible please
Thank you
Love garena
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    D
    Datta Darling
    Jul 25, 2020
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    Address: Visakhapatnam

    I didn't get my items in level up shop including elite pass and emote etc, but it's showing you already owned this item. Please resolve my problem as soon as possible please
    Thank you
    Love Garena
    +1 photos
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      R
      Robinhoodpandey70
      Jul 25, 2020
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      I top up 200 diamonds but the amount got deducted but I did not got the diamonds in my account
      +1 photos
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        A
        Aman Chamar
        Jul 25, 2020
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        Address: Mukerian, punjab

        Hi dear garena!
        Yesterday i had purchased a elite passin 64 daimonds but elite pass not open in my account or diamond lost, please resolve my problem.
        My i'd is :[protected]
        Thank you!
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          R
          Rok Alok
          Jul 25, 2020
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          Address: Ga ena

          My free fire id is band plise unban my id
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            V
            Vipin Samrat
            Jul 25, 2020
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            Address: Amroha utter Pradesh

            Hii dear garena
            My free fire id [protected]
            Id name vipin Rana
            In help ilete pass liya tha level up shop se lakin aaya nahi or diamond kat gye
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              V
              Venkata Anil Kumar Bathula
              Jul 25, 2020
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              I have been purchased emote in "level up" event, but not got the emote in the vault but I lost daimonds
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                R
                Rishi Kittu Marley
                Jul 25, 2020
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                Address: Mahababad

                Level up event I have buy some items that not showing in vaiult plz send me my items I buyied id[protected]
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                  D
                  Deepanshu Sharma7282882
                  Jul 25, 2020
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                  Dear garena,
                  Yesterday on 24th of july 2020, i top uped 299 diamond for the first time through the special air drop. I had top uped successfully but the main reason is that i was not able to claim joseph and death's backpack which are events for current time.

                  I wanted to say is that i am not able to claim joseph and death's backpack, even after the top up.

                  Please see this concern and hope you will resolve my problem as fast as you can.

                  My uid is[protected]
                  Garena customer support has been notified about the posted complaint.
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                  Special airdrop is not a top up bro.I had done a lot of special airdrop packages. Go to the top section and do top up of 80 rupees u get joseph
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                    A
                    Anast Rj
                    Jul 25, 2020
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                    Address: Ariyalur
                    Website: No

                    Level up shoping i m pay tha tiger buntel then ext 3 item all so dont come to my volate
                    +1 photos
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                      D
                      Daniel Watson
                      Jul 25, 2020
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                      My garena free fire game id is[protected]. I purchased weekly membership of rs. 159 twice through google play store but did not recieve the product, so i took the refund. After a month garena deducted my 840 diamonds and not even listening to my complaints. Kindly look into the a situation.
                      +1 photos
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                        S
                        saras vyas
                        Jul 25, 2020
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                        Hey garena I am puschesed new item for the new event but you are not send the new event items pls check and solve this problem...my uid - [protected] I'd name- beast
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                          D
                          Devil Shadow King
                          Jul 25, 2020
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                          Address: panichhatra,raintria,baleswar,panichhatra,, panichhatra,baleswar

                          Dear sir, in level up shop i get 90% discount. i am buy some more things but i can't own to things.i am buyed but not showing.it showing in level up shop, ITEAM IS ALLREADY BUYED. in my id i cant get 2 things. shimmy emote and mp40 gun creatore box i cant get but i am buyed. please clear my probleams and returend those 2things as soon as possile.thank you.
                          +5 photos
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                            A
                            Aflah Mujeeb
                            Jul 25, 2020
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                            Dear garena I had purchased some bundles from the level up shop but after 10 minutes also it haven't reached my vault
                            Garena customer support has been notified about the posted complaint.
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                              T
                              Tikan Kumar
                              Jul 24, 2020
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                              Address: Garena free fire

                              Dear garena...
                              Please give me ...
                              You give the new event level up shop .
                              I am shoping total 5 items. Shoe, bag, chapal, emot and elitpass but you give me only 2 items (chapal, bag), other 3 items( elitpass, emot, shoe) i am buy but you don't give me why ? Please give me this items otherwise give me my diomond.
                              +1 photos
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                                7
                                7067453069
                                Jul 24, 2020
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                                Address: Satna

                                Hi dear garena
                                I bought fire pass and flip-flops in level up event but fire pass is not open and flip-flops is not my collection
                                please give me my fire pass and flip-flops in my collection

                                Game name - LeeElio0253T
                                Game Uid no. - [protected]
                                +1 photos
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                                  7
                                  7067453069
                                  Jul 24, 2020
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                                  Address: Satna

                                  Hi dear garena
                                  I bought flip-flops in level up event but i did not get the flip-flops
                                  Please give me my flip-flops

                                  Game name - leeelio0253t
                                  Game uid no. - [protected]
                                  +1 photos
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                                    I
                                    Indian Gamers
                                    Jul 24, 2020
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                                    Address: Sayna

                                    Hi dear garena
                                    I bought fire pass in level up event but fire pass is not open
                                    Please give me my fire pass

                                    Game name - leeelio0253t
                                    Game uid no. - [protected]
                                    +1 photos
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                                      C
                                      Chakri Chodavarapu
                                      Jul 23, 2020
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                                      Address: No

                                      My ten rupees cut for dimonds it give no dimonds and money
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                                        S
                                        Sani Durgesh Yadav
                                        Jul 23, 2020
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                                        Address: Yadav Nagar, boisar (east),palghar-401501

                                        My device is suspended without reason but why please my divided unsuspend my recovery my id free fire
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