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Updated: Apr 5, 2026
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Garena reviews & complaints page 603

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H
Hashmiii
Jul 26, 2020
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I purchase items from level up shop on 24 july 2020 but I didn't receive them. Please send them otherwise I am leaving this game play I am getting hatred of this game after didn't receiving items from level up shop my id no.[protected]
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    P
    Pan143kaj
    Jul 26, 2020
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    Address: Diversion road, jagga chaurah, in front of durga vatika

    Hi sir
    I'm recently purchased items in level up shop event but i'm unable to received the purchased items please garena give me my items

    Uid:[protected]

    Ign: ☆mŕ.čhäņđū☆

    Please sir provide me tha items that i'm purchased
    Garena customer support has been notified about the posted complaint.
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      S
      Sid Goswami
      Jul 25, 2020
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      I spent all my dimond in level up shop but i don't get the item till now
      Garena customer support has been notified about the posted complaint.
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        A
        Akshât Sølanki
        Jul 25, 2020
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        Hello my problem is when i bought robo pet and shimmy emote but they not give me that things please help me to give the things that is my id [protected]
        Garena customer support has been notified about the posted complaint.
        Jul 25, 2020
        Updated by Akshât Sølanki         Please give me that things

        Jul 25, 2020
        Updated by Akshât Sølanki         Please give me that things
        Jul 25, 2020
        Updated by Akshât Sølanki         Please give me that things
        Jul 25, 2020
        Updated by Akshât Sølanki         Please give me that things
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          L
          Latif khan123
          Jul 25, 2020
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          Hello garena,
          Hello sir, my name is ramesh. I'm using free fire have been last 10 months, my account has been suspended.

          4 days ago i'm playing a rank match...in that match i'm killed by a hacker (Wall hack).

          But i can't control my angry... I'm tried to download a mod apk... At last its working... I got a anntena view apk... I'm using wall hack in 2 days... I knew it is illegal... Then i'm uninstall the anntena view apk... And download original from google play store... Next day i'm opening free fire but it's not responding. It will show my account is suspended.

          Please help me garena, i love free fire so much... I can't live without garena free fire, please give me my account i'm never misuse the chance... Trust me... My account my user id is:[[protected]]

          Please give me my last chance... I love free fire...
          Please give me a last chance sir,
          Garena customer support has been notified about the posted complaint.
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            L
            Latif khan123
            Jul 25, 2020
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            Address: Kolkata

            Dear garena
            My id and device has been ban. Please unban my id and device.
            I'd[protected]
            Garena customer support has been notified about the posted complaint.
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              P
              Prayash Kumar Goswami
              Jul 25, 2020
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              In garena freefire i purchased some vault in the "level up shop" but one of those items is not credited to my game vault. I have contacted the game customer service but even after consulting the item is not credited to my account yet
              The item is "old man's mask"
              I have attached proof of purchase and showing that in the store the item is not purchased
              Garena customer support has been notified about the posted complaint.
              Jul 25, 2020
              Updated by Prayash Kumar Goswami               In Garena freefire I purchased some vault in the "Level up shop" but one of those items is not credited to my game vault. I have contacted the game customer service but even after consulting the item is not credited to my account yet
              The item is "old man's mask"
              I have attached proof of purchase and showing that in the store the item is not purchased
              My Freefire UID[protected]
              In-game name -꧁༒☬₱raYa$☬༒꧂
              View replies
              Garena told that in youtube that code will work from 19 October 2020 from 9:00pm to11:59pm then only I tried but it is not working it is saying that code invalid
              Reply
              Sir
              My redeem Is not available
              Why please sir help me

              Thanks
              Reply
              When I try to redeem code it say invalid but it not pls.solve this problem
              Reply
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              15 found this helpful
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                D
                Datta Darling
                Jul 25, 2020
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                Address: Visakhapatnam

                I didn't get my items in level up shop including elite pass and emote etc but it's showing you already owned this item. Please resolve my problem as soon as possible please
                Thank you
                Love garena
                Garena customer support has been notified about the posted complaint.
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                  D
                  Datta Darling
                  Jul 25, 2020
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                  Address: Visakhapatnam

                  I didn't get my items in level up shop including elite pass and emote etc, but it's showing you already owned this item. Please resolve my problem as soon as possible please
                  Thank you
                  Love Garena
                  Garena customer support has been notified about the posted complaint.
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                    R
                    Robinhoodpandey70
                    Jul 25, 2020
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                    I top up 200 diamonds but the amount got deducted but I did not got the diamonds in my account
                    Garena customer support has been notified about the posted complaint.
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                      A
                      Aman Chamar
                      Jul 25, 2020
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                      Address: Mukerian, punjab

                      Hi dear garena!
                      Yesterday i had purchased a elite passin 64 daimonds but elite pass not open in my account or diamond lost, please resolve my problem.
                      My i'd is :[protected]
                      Thank you!
                      Garena customer support has been notified about the posted complaint.
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                        R
                        Rok Alok
                        Jul 25, 2020
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                        Address: Ga ena

                        My free fire id is band plise unban my id
                        Garena customer support has been notified about the posted complaint.
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                          V
                          Vipin Samrat
                          Jul 25, 2020
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                          Address: Amroha utter Pradesh

                          Hii dear garena
                          My free fire id [protected]
                          Id name vipin Rana
                          In help ilete pass liya tha level up shop se lakin aaya nahi or diamond kat gye
                          Garena customer support has been notified about the posted complaint.
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                            V
                            Venkata Anil Kumar Bathula
                            Jul 25, 2020
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                            I have been purchased emote in "level up" event, but not got the emote in the vault but I lost daimonds
                            Garena customer support has been notified about the posted complaint.
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                              R
                              Rishi Kittu Marley
                              Jul 25, 2020
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                              Address: Mahababad

                              Level up event I have buy some items that not showing in vaiult plz send me my items I buyied id[protected]
                              Garena customer support has been notified about the posted complaint.
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                                D
                                Deepanshu Sharma7282882
                                Jul 25, 2020
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                                Dear garena,
                                Yesterday on 24th of july 2020, i top uped 299 diamond for the first time through the special air drop. I had top uped successfully but the main reason is that i was not able to claim joseph and death's backpack which are events for current time.

                                I wanted to say is that i am not able to claim joseph and death's backpack, even after the top up.

                                Please see this concern and hope you will resolve my problem as fast as you can.

                                My uid is[protected]
                                Garena customer support has been notified about the posted complaint.
                                View replies
                                Special airdrop is not a top up bro.I had done a lot of special airdrop packages. Go to the top section and do top up of 80 rupees u get joseph
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                                  A
                                  Anast Rj
                                  Jul 25, 2020
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                                  Address: Ariyalur
                                  Website: No

                                  Level up shoping i m pay tha tiger buntel then ext 3 item all so dont come to my volate
                                  Garena customer support has been notified about the posted complaint.
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                                    D
                                    Daniel Watson
                                    Jul 25, 2020
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                                    My garena free fire game id is[protected]. I purchased weekly membership of rs. 159 twice through google play store but did not recieve the product, so i took the refund. After a month garena deducted my 840 diamonds and not even listening to my complaints. Kindly look into the a situation.
                                    Garena customer support has been notified about the posted complaint.
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                                      S
                                      saras vyas
                                      Jul 25, 2020
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                                      Hey garena I am puschesed new item for the new event but you are not send the new event items pls check and solve this problem...my uid - [protected] I'd name- beast
                                      Garena customer support has been notified about the posted complaint.
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                                        D
                                        Devil Shadow King
                                        Jul 25, 2020
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                                        Address: panichhatra,raintria,baleswar,panichhatra,, panichhatra,baleswar

                                        Dear sir, in level up shop i get 90% discount. i am buy some more things but i can't own to things.i am buyed but not showing.it showing in level up shop, ITEAM IS ALLREADY BUYED. in my id i cant get 2 things. shimmy emote and mp40 gun creatore box i cant get but i am buyed. please clear my probleams and returend those 2things as soon as possile.thank you.
                                        Garena customer support has been notified about the posted complaint.
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