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Garena Complaints & Reviews

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Updated: Aug 21, 2025
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Garena reviews & complaints page 601

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T
Trgun Chikku
Jul 26, 2020
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Address: [email protected]

Please unban my account is[protected]
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    A
    AKR GAMING
    Jul 26, 2020
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    I am top up 400rupes diamonds but diamonds not came to my account so please send me my diamond s and by my in coda shop so please see this complant and send my diamonds
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      P
      Pranshu Rahangdale
      Jul 26, 2020
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      My i'd [protected] event items
      Garena customer support has been notified about the posted complaint.
      Please help me give me event items my I'd [protected]
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        T
        Tikan Kumar
        Jul 26, 2020
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        Address: Garena free fire
        Website: Garena.com

        I buy your level up shop to elitpass but don't give me so please give this item because you cut my diomond.
        +1 photos
        Garena customer support has been notified about the posted complaint.
        Jul 26, 2020
        Updated by Tikan Kumar
        Elitpass and emot give me please

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          H
          Hashmiii
          Jul 26, 2020
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          I purchase items from level up shop on 24 july 2020 but I didn't receive them. Please send them otherwise I am leaving this game play I am getting hatred of this game after didn't receiving items from level up shop my id no.[protected]
          Garena customer support has been notified about the posted complaint.
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            P
            Pan143kaj
            Jul 26, 2020
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            Address: Diversion road, jagga chaurah, in front of durga vatika

            Hi sir
            I'm recently purchased items in level up shop event but i'm unable to received the purchased items please garena give me my items

            Uid:[protected]

            Ign: ☆mŕ.čhäņđū☆

            Please sir provide me tha items that i'm purchased
            +1 photos
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              S
              Sid Goswami
              Jul 25, 2020
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              I spent all my dimond in level up shop but i don't get the item till now
              +1 photos
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                A
                Akshât Sølanki
                Jul 25, 2020
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                Hello my problem is when i bought robo pet and shimmy emote but they not give me that things please help me to give the things that is my id [protected]
                +2 photos
                Garena customer support has been notified about the posted complaint.
                Jul 25, 2020
                Updated by Akshât Sølanki
                Please give me that things

                Jul 25, 2020
                Updated by Akshât Sølanki
                Please give me that things
                Jul 25, 2020
                Updated by Akshât Sølanki
                Please give me that things
                Jul 25, 2020
                Updated by Akshât Sølanki
                Please give me that things
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                  L
                  Latif khan123
                  Jul 25, 2020
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                  Hello garena,
                  Hello sir, my name is ramesh. I'm using free fire have been last 10 months, my account has been suspended.

                  4 days ago i'm playing a rank match...in that match i'm killed by a hacker (Wall hack).

                  But i can't control my angry... I'm tried to download a mod apk... At last its working... I got a anntena view apk... I'm using wall hack in 2 days... I knew it is illegal... Then i'm uninstall the anntena view apk... And download original from google play store... Next day i'm opening free fire but it's not responding. It will show my account is suspended.

                  Please help me garena, i love free fire so much... I can't live without garena free fire, please give me my account i'm never misuse the chance... Trust me... My account my user id is:[[protected]]

                  Please give me my last chance... I love free fire...
                  Please give me a last chance sir,
                  +1 photos
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                    L
                    Latif khan123
                    Jul 25, 2020
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                    Address: Kolkata

                    Dear garena
                    My id and device has been ban. Please unban my id and device.
                    I'd[protected]
                    +1 photos
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                      P
                      Prayash Kumar Goswami
                      Jul 25, 2020
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                      In garena freefire i purchased some vault in the "level up shop" but one of those items is not credited to my game vault. I have contacted the game customer service but even after consulting the item is not credited to my account yet
                      The item is "old man's mask"
                      I have attached proof of purchase and showing that in the store the item is not purchased
                      +2 photos
                      Garena customer support has been notified about the posted complaint.
                      Jul 25, 2020
                      Updated by Prayash Kumar Goswami
                      In Garena freefire I purchased some vault in the "Level up shop" but one of those items is not credited to my game vault. I have contacted the game customer service but even after consulting the item is not credited to my account yet
                      The item is "old man's mask"
                      I have attached proof of purchase and showing that in the store the item is not purchased
                      My Freefire UID[protected]
                      In-game name -꧁༒☬₱raYa$☬༒꧂
                      Garena told that in youtube that code will work from 19 October 2020 from 9:00pm to11:59pm then only I tried but it is not working it is saying that code invalid
                      Sir
                      My redeem Is not available
                      Why please sir help me

                      Thanks
                      When I try to redeem code it say invalid but it not pls.solve this problem
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                      15 found this helpful
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                        D
                        Datta Darling
                        Jul 25, 2020
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                        Address: Visakhapatnam

                        I didn't get my items in level up shop including elite pass and emote etc but it's showing you already owned this item. Please resolve my problem as soon as possible please
                        Thank you
                        Love garena
                        +1 photos
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                          D
                          Datta Darling
                          Jul 25, 2020
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                          Address: Visakhapatnam

                          I didn't get my items in level up shop including elite pass and emote etc, but it's showing you already owned this item. Please resolve my problem as soon as possible please
                          Thank you
                          Love Garena
                          +1 photos
                          Garena customer support has been notified about the posted complaint.
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                            R
                            Robinhoodpandey70
                            Jul 25, 2020
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                            I top up 200 diamonds but the amount got deducted but I did not got the diamonds in my account
                            +1 photos
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                              A
                              Aman Chamar
                              Jul 25, 2020
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                              Address: Mukerian, punjab

                              Hi dear garena!
                              Yesterday i had purchased a elite passin 64 daimonds but elite pass not open in my account or diamond lost, please resolve my problem.
                              My i'd is :[protected]
                              Thank you!
                              +1 photos
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                                R
                                Rok Alok
                                Jul 25, 2020
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                                Address: Ga ena

                                My free fire id is band plise unban my id
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                                  V
                                  Vipin Samrat
                                  Jul 25, 2020
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                                  Address: Amroha utter Pradesh

                                  Hii dear garena
                                  My free fire id [protected]
                                  Id name vipin Rana
                                  In help ilete pass liya tha level up shop se lakin aaya nahi or diamond kat gye
                                  +1 photos
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                                    V
                                    Venkata Anil Kumar Bathula
                                    Jul 25, 2020
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                                    I have been purchased emote in "level up" event, but not got the emote in the vault but I lost daimonds
                                    Garena customer support has been notified about the posted complaint.
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                                      R
                                      Rishi Kittu Marley
                                      Jul 25, 2020
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                                      Address: Mahababad

                                      Level up event I have buy some items that not showing in vaiult plz send me my items I buyied id[protected]
                                      +1 photos
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                                        D
                                        Deepanshu Sharma7282882
                                        Jul 25, 2020
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                                        Dear garena,
                                        Yesterday on 24th of july 2020, i top uped 299 diamond for the first time through the special air drop. I had top uped successfully but the main reason is that i was not able to claim joseph and death's backpack which are events for current time.

                                        I wanted to say is that i am not able to claim joseph and death's backpack, even after the top up.

                                        Please see this concern and hope you will resolve my problem as fast as you can.

                                        My uid is[protected]
                                        Garena customer support has been notified about the posted complaint.
                                        Special airdrop is not a top up bro.I had done a lot of special airdrop packages. Go to the top section and do top up of 80 rupees u get joseph
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