GoAir Complaints & Reviews

I have booked a flight and it got cancelled and company is not willing me to given any extra amount as they have cancelled. And after that also company is not giving any convenient flight and they have denied me for the flight of other company at same time. As after this flight cancellation i have faced many challenge and loss please take a necessary action on this.

Flight name. Goair
From JAI To HYD

Hi,
I had booked a GoAir flight from makemytrip app and the booking ID is (NF[protected]). Please note that amount of ₹ 6495/- was deducted from my Makemytrip wallet.

Flight was cancelled and till now the money is not refunded to wallet. Makemytrip is harrassing me to contact GoAir and GoAir is asking me to contact Makemytrip. Makemytrip is giving vague reply that GoAir will create a credit shell but is refusing to give further details on how to access the credit shell.

I request on this forum to please help me get justice since 6495/- is not a small amount and Makemytrip must refund the money to wallet as I was using their own wallet. Please help

I had a ticket with GoAir to travel from Patna to Pune on 22nd Dec 2020 with PNR C76E2J connecting flight at Bangalore in the same airline. Somehow they delay in departure from Patna and my connecting flight of GoAir from Bangalore has been missed. Theyn they arranged the alternate flight to Mumbai from where I caught the taxi and came to Pune at my own cost which cost me around 2500/-. I further emailed them regarding reimbursement for this amount but I only received auto generated Ack no. G[protected] and G[protected].
They never replied me back or reimbursed my amount.
Can you please look into this and forward the request to concerned department.

Thanks,
Rakesh Kumar
[protected]

My booking with GoAir having PNR 1] Q5JVSF 2] M82U7J 3] G53RGS
were booked between 14/03/2020 to 17/03/2020 for travel between 10/06/2020 to 20/06/2020 to Delhi/Leh/Srinagar/Jammu.

Due to Covid they cancelled all the bookings & has kept the booking amount for travel within March 2021. I have earlier also written to them that they fully refund my amount as i have not cancelled any booking.

Im asking for full refund again

Our flight was booked under the booking ID: B5NZXC for the 5. April 2020 and got cancelled by GoAir. We are still waiting for the refund.
The airline does not respond to emails and they are not reachable via phone to solve the issue.

I booked flight from Doha to Mumbai in January-2020. GoAir had canceled the flight and no communication given at last moment. I applied for refund and sent many email. But no response from customer care. Still waiting for my refund.
Very bad experience for me from GOAIR...

I pradeep kedia, a passanger of flight GO AIR G8 702, flew from indore to jaiput on 23rd jan, at luggage collection point, my luggage has been taken/ got exchanged with another passenger of same flight named NITESh Chendvankar. since we both landed i have been calling him, but his phone is being switched. i am trying to seek airport authority help but almost 24hrs and no redressal has been given to me.

i have attached the passenger detail who took my bag

I had booked flight ticket Chennai to Port Blair Go Air flight on ixigo with booking ID: IF[protected] PNR CB2I6N. Total fare was Rs 16524 was charged by Airline (Go Air).

Unfortunately due to without Covid certificate airline not allowed to travel. I had canceled the ticket Airline not accepted request. Go Air had initiated the refund process . Go Air not refunding my amount Rs. 16524.

I requested Airline to please in this situation refund the amount back to my account.

Kindly Please refund my amount.

Dear Team,

My Family has travelled from Riyadh to Hyderabad on 10th January 2021, Boking No.LB2GVD, 3 passengers, 1adult&2kids- Farhana Hakeem, Sumaiya Mubeen, Zain Mohammed.
Lugguage Ticket No. X5740533 &X5740839.Not received.

passengers have purchased some cloths due to baggage not received.

Name.Mohammed Mobin Ahmed
Bank. HDFC Bank
Account No. [protected]
ifsc code.hdfc0004095
Branch. Moulali, Hyderabad
Kindly arrange ASAP.

Thanking you
Farhana & Mubeen
[protected]&[protected]

I have booked go air flight from Mumbai to Chennai in the month of August for travelling on 28th January’2021.

The flight time was 6.10 pm and later I received a call stating the flight has been rescheduled to 10.40 pm. I said to reschedule and send me the itinerary in the month of December. But I did not receive the updated itinerary and then I again called up the go air customer care they said the flight is full and I need to cancel. I argued with them as initially I was told I will be accommodated in 10.40 pm flight and no updates post that. They then helped me in rescheduling to 10.40 pm flight but there was a system error from go air end and hence the balance amount of rs 5, 844 popped up . The customer care team did assure me that amount will be waived off as the mistake was from their end and it’s been a month still the amount has not been waived.

I do have the recording with me. Could you help in sorting this issue ASAP as this is causing mental torchure

FLIGHTS CANCELLED DURING LOCKDOWN. NO REFUND YET !!

Hello GoAir,

My below flights were cancelled during Corona pandemic lockdown :
(a) G8 558 Hyderabad to Lucknow dt May 22nd, 2020. PNR CDCGHH. Amount Rs 8247/- (IRCTC transaction ID: [protected])
(b) G8 559 Lucknow to Hyderabad dt June 8th, 2020. PNR C1LM3L. Amount Rs 7374/- (IRCTC transaction ID: [protected])

I called IRCTC customer care and they redirected me to GoAir for refund. As... GoAir has not refunded to IRCTC-flights.
I had been trying to reach Goair customer care since May 20th, but all my calls were rejected or went into automated IVR and then abruptly hung up. After trying calls for more than 7 months, I emailed several times but no reply...

Is this the way GoAir treats their customers?

Can you please look into this and credit my refund at the earliest. Appreciate if you can call back and confirm my refund on my registered phone number or email.

I Booked The Ticket From Go Air, After The Flight Cancelled And I Tried Several Times To Change Thicket No Response Of Mail Neither Phone.
Even Tried To Rebooting Online But No Option Showing.
Please Do Needful For Refund Money.

I don't get my refund yet flight cancelled on 1 Dec 2020, ID[protected]

I had booked a ticket from srinagar to Hyderabad with pnr no: BCMM4H.
The refund amount is credited in your account .Please help me in this regards.

I have a ticket booked on goAir but there is a typo in the name. And the airline is saying there is no provision to correct the typo. Customer care is not available. The mistake is for one letter which should be allowed to be corrected. They are asking to cancel the ticket for 3000rs and rebook, which is unreasonable.

Dear sir
Due to flight no G8 125 DT 18.02 PNR Y97FHJ cancellations from kolkata to Hyderabad. I cancelled my whole trip with the help of your call centre. And she say me that whole amount refund in your account with in seven days of cancellation. But till now the amount not credited to my account .please do needful. My ticket no is G[protected] of dt 08.03.2020
THANKS

My flight booking from Pune to Phuket PNR: P3G8SL for 22 Jan 2021 which was rescheduled due to Covid-19 has been cancelled without any notice and on top of that there is no refund amount credited back.
I've sent multiple emails over the last few months and spoken to multiple CSR's at GoAir, but there has been no luck.
This is highly unprofessional behavior.
I hope this forum will help me get my money back.

I have booked a ticket for 23rd March 2020(From LKO to Mumbai) but due to COVID, it was canceled. still waiting for a refund.
and tried several times to communicate the customer case of Goair but got a response.

Pnr is CBTQ4K .. AHM TO PORTBAIR THIS FLIGHT IS NOT PERMITTED TO LAND I HAVE TO SUFFER FOR 2 DAY AT chennai airport and my 1600 rs covid test money also waste also my hotel booking of that day are also lost..so its worst things ..i want my refund u told that refund done in 7 days but its 3 week done .

Dear Sir/ Madam,
Iam writing this in reference to my Refund request / service request G[protected] dated 08 December 2020. The booking was from Delhi to Port Blair (IXZ) made via happyeasygo.com, they have asked me contact airlines but after generation of service request no further communication in this regard occurred.

2. The flight was cancelled from your end only one day prior to departure which compelled me take ticket on short notice and at a very high rate. This resulted me in a huge monetary losses. Further, Goair hasn't refunded me the amount till date after 33 days of cancellation of my booking.

3. It is therefore requested that refund amount may please be refunded via electronic channel as early as possible.

Thanking you in anticipation
Happy New Year
Sandeep Singh.