GoAir Complaints & Reviews

FLIGHTS CANCELLED DURING LOCKDOWN. NO REFUND YET !!

Hello GoAir,

My below flights were cancelled during Corona pandemic lockdown :
(a) G8 558 Hyderabad to Lucknow dt May 22nd, 2020. PNR CDCGHH. Amount Rs 8247/- (IRCTC transaction ID: [protected])
(b) G8 559 Lucknow to Hyderabad dt June 8th, 2020. PNR C1LM3L. Amount Rs 7374/- (IRCTC transaction ID: [protected])

I called IRCTC customer...

I Booked The Ticket From Go Air, After The Flight Cancelled And I Tried Several Times To Change Thicket No Response Of Mail Neither Phone.
Even Tried To Rebooting Online But No Option Showing.
Please Do Needful For Refund Money....

I don't get my refund yet flight cancelled on 1 Dec 2020, ID[protected]...

I had booked a ticket from srinagar to Hyderabad with pnr no: BCMM4H.
The refund amount is credited in your account .Please help me in this regards....

I have a ticket booked on goAir but there is a typo in the name. And the airline is saying there is no provision to correct the typo. Customer care is not available. The mistake is for one letter which should be allowed to be corrected. They are asking to cancel the ticket for 3000rs and rebook, which is unreasonable....

Dear sir
Due to flight no G8 125 DT 18.02 PNR Y97FHJ cancellations from kolkata to Hyderabad. I cancelled my whole trip with the help of your call centre. And she say me that whole amount refund in your account with in seven days of cancellation. But till now the amount not credited to my account .please do needful. My ticket no is G[protected] of dt 08.03.2020
THANKS...

My flight booking from Pune to Phuket PNR: P3G8SL for 22 Jan 2021 which was rescheduled due to Covid-19 has been cancelled without any notice and on top of that there is no refund amount credited back.
I've sent multiple emails over the last few months and spoken to multiple CSR's at GoAir, but there has been no luck.
This is highly unprofessional behavior.
I hope this forum will help me get my money back....

I have booked a ticket for 23rd March 2020(From LKO to Mumbai) but due to COVID, it was canceled. still waiting for a refund.
and tried several times to communicate the customer case of Goair but got a response....

Pnr is CBTQ4K .. AHM TO PORTBAIR THIS FLIGHT IS NOT PERMITTED TO LAND I HAVE TO SUFFER FOR 2 DAY AT chennai airport and my 1600 rs covid test money also waste also my hotel booking of that day are also lost..so its worst things ..i want my refund u told that refund done in 7 days but its 3 week done ....

Dear Sir/ Madam,
Iam writing this in reference to my Refund request / service request G[protected] dated 08 December 2020. The booking was from Delhi to Port Blair (IXZ) made via happyeasygo.com, they have asked me contact airlines but after generation of service request no further communication in this regard occurred.

2. The flight was cancelled from your end only one day prior to departure which compelled me take...

I have booked a flight for January 2021. The flight has been cancelled by airline. I found that cancelled status while trying to do web check-in. Since then (24th December)I have been calling CUSTOMER care but even after waiting for 9 minutes in each call, could not get to talk to any representative. call gets disconnected after max timeout. I also wrote to the airline to these email ids and have sent escalation email to the higher authority...

I have booked Go air flight for my journey on 28th Dec 2020 from Goa to Lucknow with change of flight at Mumbai.
On 27th when I tried to web check in as a mandatory requirement during Covid, the site was asking about Rs 1150 for web checking charges.
This was not the condition while booking but when spoke to Go air tele executive on 28th morning at about 09:30 she said this is mandatory and passenger have to pay.
I...

They have locked the pnr for lockdown period where I was trying to check for tickets price in June where the date got locked for 24th June where 19000/-rs money still due for me to pay to complete the booking where I was trying to reach customer support since a week prior to departure and wrote emails too (17th June ) since no body was picking up the calls. Now without complete booking how it was expected to go for mandatory web check-in...

We had booked a round trip flight from Mumbai-Goa-Mumbai.
Our PNR number is FG6HUB.
Our flight (Flight No. G8-384) was cancelled from Mumbai to Goa (18th Dec' 2020) by the airlines. The flight which is scheduled for the return on 31st Jan 2020 from Goa to Mumbai has not yet been cancelled.
We have been trying to contact the Goair team since the past few days, however nobody attends to the call. The automated voice keeps...

This is with reference to my booking made with Goair from Ahmedabad to Chandigard dated 14th Nov 2020. Ticket was booked on 28th Oct 2020. Booking reference : GD8NGX (ticket attached)

PNR -GD8NGX

Following sequence of events has happened for this itinerary :

Ticket Booked – 28th Oct
Web check-in (Boarding pass) – 12th Nov (flight schedule to depart on 14th Nov)
Email-1 : Complain...

I am writing this to bring to your notice the dissatisfaction I personally had with your customer-services. The pandemic has already been hard on each o[censored]s in varying degrees. And, your responses to our problems did not make it any better.

Coming to the point, Go-Air as of now owes me Rs. 24, 369/- (Twenty-Four Thousand Three Hundred Sixty-Nine Indian Rupees only) due to the flight cancellations which occurred during the initial...

My flight had been canceled by GoAir & I have not received any refund for same . It has been more than 45 days & I have written multiple mails for same. Though a service no is generated G[protected] there is literally no response from Goair team . This has been my worst experience ever....

There no option of auto seat selection in web check-in for goair flight G8-551 on 28/12/2020 sector Hyderabad to Ahmedabad. I want free seats as i don't want any preference of seat. I don't want to pay extra for seats. As web check-in is compulsory but there is no option for free seats. I want free (auto) selection of seats. Why should I pay extra for seats as i have already paid at the time of booking....

Flight no G8-839 with PNR UG876B from Bangalore to Port Blair was cancelled by your Airlines for 18/12/2020 scheduled at 0930 hrs.
till now no refund why ?
I have already processed the formalities...

Go air sent flight cancellation on 20th November 2020 for flight scheduled on 22nd November. Today on 24th December I have called the Go air customer care for more than 15 times and still did not get the refund email. And on top of that each time the representative is telling Refund email will be sent within 10 to 15min after this call and I never got the email. PNR RBENYD...