Godrej Interio Complaints & Reviews

Address: Kolkata, West Bengal, 700059

We purchased a slimeline 3 door wardrobe with overhead on 18/6/2016 from godrej interio showroom at mohini palace, ac 7, jyangra saha bagan, vip road, kolkata 700059.

The full price of the product has already been paid. However till date only half the product has be delivered. The remaining half is still pending and we have no communication when it will be delivered. The installation of the entire product is due.

There is complete lack of communication when the entire product will be delivered. Each day we get confirmation that product will be delivered that very day yet no product is delivered.

Request you to look into the issue. If product is unavailable, please do not waste our time anymore. Refund the money. We will purchase product from other company that provides better services.

Please resolve the matter within the next 24 hours. Please note we have waited 10 days before making this complain. Please ensure that product is installed by day end tomorrow else we will be forced to take up further action.

Bill no : 410953

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Address: Bangalore, Karnataka, 560068

Website: Godrej Interio

Purchased a slimline 2 door slider from bangalore, mahaveer marketing (Jayanagar, 4th block).

While selling the product dealer confirmed that product will be assembled in one day.. Its been more than 3 days product is still lying idle and no godrej interio assembler is listening to customer requests and coming to fix the product.

I am struggling to get it assembled. Despite of number of requests made to dealer and the godrej company, no one is listening to customer.

Both company and dealer are looting the customer and fooling them.

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Address: Kolkata, West Bengal

I booked for a kreation model 4-door wardrobe along with a study table and a tea table on 14.05.16 at the godrej interio showroom from brabourne rd (Dalhousie), kolkata-700001. The salesman of the said showroom assured us that the said products are under warranty for one year. But, at the time of delivery of the said items, only a invoice-cum-challan were handed over to me. Surprisingly no warranty cards or final bill were supplied to me. (Ref.Invoice nos.80i/24223143 dated 31.05.16; 80i/24223515 dt 09.06.16 & eac/24009726 dt.24.06.16). Logically/legally to maintain transparency of bussiness, you should issued a warranty cards against the said individual products mentioning the period of warranty. Honestly, people like us always trust the brand like godrej and you must honour such faith maintaining the principle of good business. Let me clarify at the earliest.

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Address: Pune, Maharashtra, 411035

Website: www.godrejinterio.com

We recently bought new house & for which we wanted to buy good quality wardrobe & bed. After lot of research we opted for Godrej Interio for good quality (??) & accord booked on 14/5/16.
When we got our first lot it was badly damaged from inside !! We were assured that it will be replaced. But till date whatever consignment are received (4-5 Nos) by us, it has some issues or the other !!
It is very hard to believe that a co like Godrej cannot resolve such issues timely.

I am sure this forum will help me to resolve this issue.

Apurva Kulkarni
[protected]

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Address: Ghaziabad, Uttar Pradesh, 201013

Website: www.godrej.com

My 6 months old Godrej Eon fully automatic Washing machine model Number WTEON650PHU stopped spinning on 17/06/16
I logged a complaint on 18/06/16 vide complaint no. Z[protected].

Since Sunday 5 Technicians have visited my house and none of them has been able to identify the problem going on with the machine. They are trying hit and trial method and changing one or the other part everyday and till now the machine has not started working at all.

I asked for the replacement of the product from Godrej, the Dealer-Sargam Electronics Ghaziabad as well as Godrej Service Centre. No one is replying with a satisfactory answer.

Extremely bad experience with Godrej Washing Machine.

Aug 5, 2021

Complaint marked as Resolved

Godrej Interio customer support has been notified about the posted complaint.

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Godrej Appliances Customer Care

from Pune, Maharashtra

Jun 27, 2016

Dear Jyoti,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

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Godrej Appliances Customer Care

from Pune, Maharashtra

Jun 28, 2016

Dear Jyoti,

Your complaint has been closed as on 28th June 2016

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on[protected].

Regards,
Godrej Appliances Team.

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Address: Sirohi, Rajasthan, 307019

I have bought a mattress and almirah 7-8 months back and i am having a problem with the mattress and almirah was bought with a dent on its door... I have asked them to replace n filed the complaint 6 months back and till now i have not been satisfied.. Such a poor service.. I was just about to file a complaint in consumer court, if not resolved within this week.

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Address: Bangalore, Karnataka, 560025

Website: Godrej

I purchased Dual Magic Mattress on 19-04-16. Next two days i logged complaint against quality issue i called & informed the where i purchased they are also not supporting properly, After 10 days your engineer ( Mr. Manjy ) came to my home 12th of May he take snapshot also he went to office they call & inform me to replace the mattress with in 15 days. Then 15 days also over I called so many time he is not interest to pick my call not yet replace, Next Mr. Nagaraj spoke to me regarding to replace with in last week After that he not picking my call, still not replace more then 45 days over no one supporting me i paid 15000/- . What kind service you are given to client very very poor service Quality . Now I suggested to my Family, Friends & Neighbour do not buy Godrej Interio Mattress . So much suffer.

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Address: 743133

Vide your service call k[protected] dated 30/05/2016 your service provider, at belghoria, dt-24-parganas north, pin-700056, opened my cot. Till date i have not received my bill for rs.1150/ please arrange to send the physically or my e-mail.
Now it should be reinstalled at dakshin para, po-garulia, dt-24 parganas north, pin-743133 (place is between shyamnagar and ichapur railway station. I booked it on 11/05/2016 your service call no k[protected], but with given me any service i received one sms on 13/05/2016 at 12.45 pm that the said service call k[protected] completed thank youfor your payment of rs nil to our authorised service provider.
On 16/06/2016 i booked another call no k[protected] (service for sunday) till now i have not received any call from your local service provider.
N
o
w
my request is: (1) please provide me bill for rs.1150/= and
(2) arrange to installed the cot as early as possible.
My email id: [protected]@rediffmail.Com
mob:[protected]

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Address: 400091

I am makarand deshpande i booked 4 door viva wardrobe on 9th may 2016. Sales order no. 172146 & invoice no. 75i/25006105 dated 25.05.2016. Separate wardrobe sheets were delivered on 25th may 2016. I have been informed that within 2 days assembly would be completed at my home. Godrej assembly people came on 27th may 2016 however assembly was incomplete. I have been told that one of the sheets to complete assembly is faulty. I have been told that it would be completed in a week once we receive correct sheet. Today its 16th june 2016 still there is no proper follow from the godrej interio, vikroli office. It's almost 21 days and still i am not when wardrobe will completely assembled. I am not happy with the service as well as follow up and delay. I want to cancel my order and i want my complete refund from the godrej interio.

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Address: 641045

I complained to the handyhome that my fridge was not getting chilled on 02.05.2016. A person from perfect engineering coimbatore inspected it on 04.05.2016. The fridge was repaired with a new compressor and ice tray on 09.05.2016. But the problem is not solved. It aggravates more. I have called the service engineer many times and i waited for 20 days for their visit, but no response. Again i lodged a complaint in handyhome on 01.06.16. The same service engineer came and went back noting something day before yesterday. Still i didn't find any remedy from their side. I am totally frustrated by godrej product. I indeed feel that godrej is loosing it's goodwill. Godrej authorized service centre had cheated me by getting rs 7500 for its parts and rs 850 as service charge. If immediate steps have not taken i will face this issue through legal channel.

Aug 6, 2021

Complaint marked as Resolved

Godrej Interio customer support has been notified about the posted complaint.

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Godrej Appliances Customer Care

from Pune, Maharashtra

Jun 14, 2016

Dear Dr Vignesh,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint regarding our product/service.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.
You can get the complaint number by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team.

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Godrej Appliances Customer Care

from Pune, Maharashtra

Jun 16, 2016

Dear Dr Vignesh,

We are still awaiting your contact details/ complaint number. Request you to send in the same as this will help us
resolve your issue at the earliest

Regards,
Godrej Appliances Team.

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Godrej Appliances Customer Care

from Pune, Maharashtra

Jun 17, 2016

Dear Dr Vignesh,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on[protected]/1800 – 225511.

Regards,
Godrej Appliances Team.

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Address: Khordha, Odisha

Website: godrej

I bought a sofa st from godrej interio, sahid nagar, bhubaneswar odisa. While taking delivery cuts found on the sofa (Two seater). On complain they taken out the sofa and again handed over after repairing. But the finishing is of substandard and not matching with sofa (3 seater). Again complain lodged for replacement but in vain. Service call no-w[protected] dated 23.04.2016 not yet attended. They told that their team will be vising but after laps of one and half month nothing has been done by them

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Address: Mumbai City, Maharashtra, 400008

Website: Godrej

I brought crystal coffee table on 7th may 2016... During installation i found damages in leg parts so raised a request for replacing legs... Now after 1 month i got replaced legs but not assembling of table wasn't done properly whole table is tilted on one side... They did it just like that... It's a real pain reaching out godrej for these thing... For a single coffee table we have to contiously reach them for 1 whole month and at the end we get table like this.. Attached is the fotos.

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Address: 713304

Website: www.godrejinterio.com

I buy this product from the authenticate dealer VYAS & CO of godrej. but the product i got have damages from different sides. so i go to the shop and register a complaint but its gonna 15 days but there is no single action about it. i called them many times but they always freaking me because they always told me call in morning or in evening . ma'am is't in office. so i was finally fed up with the fake services of the godrej even i have a 1 year warranty policy still they are treating very badly.

+3 photos

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Address: Kolkata, West Bengal, 700068

My almirah was to be delivered on 15.05.2016(today) between 2 to 4 pm. However when I called the delivery help desk at 3.30 pm they said that the almirah in stock has been damaged and now the new almirah will come from Mumbai and it will take time. For your kind information it was a Sunday and I had shifted all my personal commitments according to the delivery time. It should have been the duty of Godrej to inform me well in advance. It is very disappointing to get such a pathetic service from such a reputed company. You take full payment in advance and then harass the customer like this.
Please give my money back and I do not want to purchase a Godrej because of such service.

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R

riy@nka12

from Mumbai, Maharashtra

May 19, 2016

Godrej Interio — Locks of triple door almirah needs to be changed

Locks of triple door almirah needs to be changed. It is not working properly. The whole lock is coming out.

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Address: 400092

After looking at am amazing ad made by Godrej Aer Pockets, I bought couple of packets recently. But when I used it, I realized that it is not able to deliver even 10% of what has been promised. It does not even last for 3-4 days, as against the promise that they make in the ad for 30 days. Very disappointed with the product quality and misleading public communication.

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D

dhanpat kumar

from New Delhi, Delhi

May 19, 2016

Godrej Interio — refrigerator light not on

my refrence no D[protected] NOT SOLVE MY PROBLEM

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Address: Jaipur, Rajasthan, 302039

Respected Sir, I had purchased the spilt A.C on 08/04/2015. through your store from jaipur .
on 03/05/2016 i had booked a complaint regarding non cooling of A.C . and i received a message that your complaint is booked and technician mr . kareem will visit soon.
I had further make a call on 10/05/2016 for knowing reason that why the technician had not visited till yet and your representative instead of supporting provide me the contact no of Mr .singh (service department) and cut the call.
when I call Mr. Singh he made a excuse for non visiting of techician and gave a reply that work load is too more during these days and provide me a no. of his assistant/ techician Mr .Ashraf that he will visit soon your place
i had made a further call to Mr. Ashraf and he told me that he will visit by 5.00 pm but still no person had visited and i am still facing the problem .
kindly look into the matter at earliest otherwise I have to go for legal action for defaulting in customer service against the comapny.

HARSH JAIN
M- [protected]

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niranjan_ilri_1999

from Mumbai, Maharashtra

May 19, 2016

Godrej Interio — Godrej Kreation Almirah

Never think of purchasing Godrej Kreation Almirah /Wardrobe. There remains wide gap 5 mm between the door and main body. It gives easy passage to insects, lizard and moist air, which defeats the very purpose of steel almirah.

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D

Devender Bhardwaj

from Gurgaon, Haryana

May 2, 2022

Hi Team,
I registered a complaint D[protected] on the 30th of April 2022, Customer care ask me to call on a number [protected], and the person replied that a technician will be visiting on the 1st of May 2022 afternoon.
when no one visited till 04:00 PM I again called on the same number but had no luck,
Finally, I again called customer care and they gave me another number for escalation which is [protected].
I tried this too 3-4 times with time intervals but no response.
I call today in the morning customer care they told me that now they are escalating it.

At 10:22 AM I received a call from [protected] and he said Technician is visiting us in 30 minutes.
A technician visit our house and said he just came to check the level of GAS and someone visit gain tomorrow to fix it, when I ask him why there is too delay in service, no one is responding to the number given by Godrej customer care, he simply replied he don't know.
I ask him can he connect me to his BOSS on his mobile, he dialed a number and I ask the person for the unprofessional behavior of responses, after committing to send a technician on the 1st of May afternoon and after that not picking up the calls. he said that they the do like this (TO FIR KIYA HUA).

I asked that now this guy is saying that he can't fix it and another person visits again tomorrow.
I asked it is not accepted, he asks to me show the extension of warranty papers, I said I did it online and +Godrej customer care update me that you have that,
He said " Paper dekhna humara haq hai, though they have has already given me services 3 times in past.

Finally, he said if you show me the papers they will fix the issues today otherwise tomorrow.

I again called Godrej customer care and -ask for help -and the representative share an email ID "[protected]@gdrej.com" and i was supposed to receive a call from customer care for help. which I haven’t received so far.
NOW I HAVE QUESTIONS:-
1. What is SLA of services we have registered for?
“humara kiya haq hai” ??

Reply

Devender Bhardwaj's reply, May 2, 2022

another challenge now, I called Godrej customer care for an update on my complaint and they had cancel it and created a new one

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Address: Kolkata, West Bengal, west bengal

Website: www.godrej interio.com

How long i wait as the compani is not responding .They are noy finishe=ing the remaining work in the modular kitchen .They had given different colous of my modular kitchen .
I have ordered for godrej modular kitchen on 12/9 2015. On beheaf of r.S system asst. Manager sales godrej interio mr soumik sanat khan came to my residence ant received rs/- 80000/- (eighty thousand by a chaque if state bank of india cit road branch chq no-615760.Dated 12/9/2016. He told subhajit of godrej to supply the material to my flat at newtown street no 251 house no da 109 . There was much delay .After repeated request to start the work, some material was supplied . Then they send samarjit singh ( mob no[protected] . Came to my flat on 21/12 15 (i.E 3month 9 day has lapsed) to collect a chaque of rs/-67650/-o[censored]nited bank of india cg=haque no 120000'from me on 21/12/15 he also took another chaque of rs/- 30000/-( thirty thousandfor civil work like - himalayan rock, sink(19x16 ) and granite block by a chaque of sbi chq no 279421. I complain to the customer care for such unusual delay. Then he started the work after about 7-10 days . But again left without completing the work. I am under pressure from my co-operative society . I am suffering from mental strain i am 62 years old, and suffered mild heart attack by chasing them over phone . They switched off their mobile phone . Irequest you to do the needful to complete the unfinished work soon, otherwise i shall be bound to move to consumer court.
Dr.T.K.Hazra
address 302 a.P.C. Road, ideal heights block -c flat no -18b . Kolkata -700009.
Mobile no [protected]. Land no[protected].

Godrej Interio customer support has been notified about the posted complaint.

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A

Aswin35

from Chennai, Tamil Nadu

May 17, 2016

Godrej Interio — Trident junior table not delivered

Trident junior table ordered on 17.10.2015.delivery period said was 3 weeks.product yet to be delivered

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D

drthazra

from Kolkata, West Bengal

May 28, 2016

No action is taken by godrej interio still now. if they do not comply, how shall i proceed . thanks
Dr.T.K.Hazra.
I paste the previous complain letter for your ready reference.below.
How long i wait as the compani is not responding .They are noy finishe=ing the remaining work in the modular kitchen .They had given different colous of my modular kitchen .
I have ordered for godrej modular kitchen on 12/9 2015. On beheaf of r.S system asst. Manager sales godrej interio mr soumik sanat khan came to my residence ant received rs/- 80000/- (eighty thousand by a chaque if state bank of india cit road branch chq no-615760.Dated 12/9/2016. He told subhajit of godrej to supply the material to my flat at newtown street no 251 house no da 109 . There was much delay .After repeated request to start the work, some material was supplied . Then they send samarjit singh ( mob no[protected] . Came to my flat on 21/12 15 (i.E 3month 9 day has lapsed) to collect a chaque of rs/-67650/-o[censored]nited bank of india cg=haque no 120000'from me on 21/12/15 he also took another chaque of rs/- 30000/-( thirty thousandfor civil work like - himalayan rock, sink(19x16 ) and granite block by a chaque of sbi chq no 279421. I complain to the customer care for such unusual delay. Then he started the work after about 7-10 days . But again left without completing the work. I am under pressure from my co-operative society . I am suffering from mental strain i am 62 years old, and suffered mild heart attack by chasing them over phone . They switched off their mobile phone . Irequest you to do the needful to complete the unfinished work soon, otherwise i shall be bound to move to consumer court.
Dr.T.K.Hazra
address 302 a.P.C. Road, ideal heights block -c flat no -18b . Kolkata -700009.
Mobile no [protected]. Land no[protected].

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Address: 411017

I have purchased Godrej 2nos. three door wardrobe and one 5X6.5 feet bed from Godrej wakad on 9/4/16 which was informed that would be installed within 15 days of date of purchase for which i paid 20% payment. i received material on 28/4/16 which was 20 days. During this time there was wrong calculation in bills raised by 15000/-, and when we received material after 20-25 days at home after long followup the material was defective, after discussion with them they told it would take more 10-15 days to receive the defective material. i think godrej is only by name and not by service. i had paid my full payment in advance 8-10 before material received. Even always we need to followup for material. Wereas i have also order for local party which isued me material and work completion then taken full and final payment.
Even the quality of the godrej is too poor, and big communication gap in communicating to customer.

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G

goenka13

from Bhubaneshwar, Odisha

May 18, 2016

Godrej Interio — New chair malfunctioning. Poor after sales service.

My new godrej chair is malfunctioning within 1 month of purchase. The product is covered under warranty. Despite complaints, no technicians have attended or visited yet. Irresponsible behavior towards consumers by Godrej Team.

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Address: Mumbai City, Maharashtra, 400079

Website: www.godrejinterio.com

My name is R Venkatesh and working as Deputy General Manager in State Bank of India. I bought home furniture worth Rs.3 lacs in the month of Nov 2015 from ur pan India biggest Godrej Interio showroom on Indiranagar 100ft Road, Bangalore. The furniture was delivered in Dec 2015. The Victoria coffee table came in damaged condition and was returned. It was replaced in Jan 2016
but came on damaged condition again. It is more than 3 months now and even after making repeated requests nothing has been done to replace it.
The Liza dining chairs delivered in Dec 2015 came apart in less than 2 weeks. No quality check was done before delivery. The staff at ur Indiranagar showroom promises to send their technician to examine all the chairs and also replace them. No technician has visited our home till date.
I am totally frustrated and disappointed at the cutomer service of Godrej Interio.5 months have gone by but nothing has been done. I request you to replace all the damaged furniture immediately or refund our money.

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Address: Ajmer, Rajasthan, 305404

Sir I am gyanprakash, I am purchase a godrej ac (1.5ton 5star ) now this ac is not working properly and I request to company many time but they do not make any attantion on my problem .my problem is that the colling of this ac is very bad since purchase date so, I request you to provide me fair justice my Totley faith on you only .

Sir I told them many time to send there senior machanik but they didn't.

+1 photos

Aug 6, 2021

Complaint marked as Resolved

Godrej Interio customer support has been notified about the posted complaint.

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Godrej Appliances Customer Care

from Pune, Maharashtra

May 2, 2016

Dear Mayur,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint regarding our product/service.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.
You can get the complaint number by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team.

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Godrej Appliances Customer Care

from Pune, Maharashtra

May 4, 2016

Dear Mayur,

We are still awaiting your contact details/ complaint number.

Request you to send in the same as this will help us resolve your issue at the earliest

Regards,
Godrej Appliances Team.

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Godrej Appliances Customer Care

from Pune, Maharashtra

May 6, 2016

Dear Mayur,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on[protected]/1800 – 225511.

Regards,
Godrej Appliances Team.

Godrej Interio Complaints & Reviews

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Godrej Interio reviews & complaints page 42

Non delivery of product and non communication and non cooperation from employees handling sale

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Slimline 2 door slider

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4-door kreation model wardrobe

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Bad Quality products & very slow in resolving issues

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Faulty Washing Machine and worst after sale service from godrej

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Mattress

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Your Product was not good very Bad Quality & Your Service Engineer Support was not good

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Non installation of cot.

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Viva 4 door wardrobe

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Refrigerator - Single door

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Sofa

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Crystal coffee table damaged and not properly assembled.

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Godrej Interio chair model ebony

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Almirah

Godrej Interio — Locks of triple door almirah needs to be changed

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Aer Pockets - Pathetic quality and misleading advertisement

Godrej Interio — refrigerator light not on

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Bad customer service of godrej

Godrej Interio — Godrej Kreation Almirah

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Kitchen is being finished, thought i have paid 95%

Godrej Interio — Trident junior table not delivered

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Poor communication and delivery

Godrej Interio — New chair malfunctioning. Poor after sales service.

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Dining liza chairs and victoria coffee table

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Do not here my problem

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