Godrej Interio Complaints & Reviews

We purchased a wardrobe which came in with a broken locker. The person who turned up for assembling informed us that it has to be sent to the factory to be fixed. We have been following up for the last 40 days, and no action has been taken yet.
What is annoying is that they are shameless enough to demand Rs. 60000/- by cash, instead of a cheque, and provide such pathetic service in spite of prompt payment.
I hope this matter is looked into at the earliest, otherwise, this would be escalated to higher authorities on grounds of mental discomfort. Rs. 60000 is not a small amount, and we do not like to see a half-assembled wardrobe lying bare in our bedroom for a month and a half!

Invoice number: 75I / 21190207
Invoice Dt: 26/07/2016

Dear Sir, I am Murari Sah and recently shifted from Ranchi to Patna.I am purchased furniture from Ranchi from M/S Resilient Furnitures Ranchi.As per his commitiment he says you can purchased here installed in Patna but today i am received call ur office as per by request complaint.But ur reprenstive says all installation are chageable.Sir i am misguided by ur franchise.I request u to kindly see the matter on priority basis without cost.MOBILE NO [protected], [protected]

We had purchased recliner sofa single seater about two weeks ago against ordert no. 988525 and invoice no.75I/21191287 dated[protected]. your delivery agency delivered assembled sofa without any packing materials .This weekend we are shifting to new house and we require the packing materials for transport urgently without any cost.It is a serious lapse on the part of show room people who are telling us when we contacted them that we should contact the service center and get the packing materials after paying them when we have already paid Rs 52128 for the nautica recliner .Are not we entitled to get packing materials along with the sofa when we have paid for it.

We Bought a glass top dining table from Godrej Interio Pune in 2013 and this is the third time the leg has come out. With a 6 month old baby moving around and husband not in town, its a very dangerous thing. Thought Godrej furnitures are best. I just want to get rid of this one so please help.. Still waiting someone to come and fix but no sign yet.

I have launched a complaint regarding my service to my Shankar furniture at Baghajatin Gangulibagan in kolkata-86 for 15 days ago.Unfortunately I have not obtained any cooperation till now from your end.That coffee table is totally unused state.They said that particular nut screw is not available .So I do n't understand what to do.Looking forward to your early cooperation.

We were committed that our product would be delivered by Monday.. it is thursday today and we still havent got any confirmation from the showroom in pune sadhu vaswani chowk. Every time we call to find the status of the delivery they say "5 minutes we are loading the product".
Very rude and shrewd employees at the showroom, while buying the product they commit something and after paying the commitment is not fulfilled.

Dear Team

I had purchased a Dining table 2 years back. I had lot faith in Godrej Product and the brand name.

But I am very dissapointed to tell you that I feel cheated with the product I got from Godrej. I am not able to believe that Godrej having such a big brand value and has been manufacturing such a high quality product has been manufacturing such a poor and low quality product.

I got this 6 seater dining table in the year 2014 at Rs.36000 from Godrej Interio at Saheed Nagar (Near Empire Hotel), Bhubaneswar.

The leatherite from the chair seats is coming out which is looking very ugly.

When I called the technician from godrej, he took Rs.350 for the visit and stated the change of leatherite will cost us Rs.24000. This is not expected from from a brand like Godrej.

Why should one invest again Rs.24000 after paying the full price of Rs.36000??? and that too within a period of two years.
Is this the quality of product Godrej is selling???
Why as a customer I was not made aware that the product will waer out within 2 years and I need to relace it which will cost me Rs.24000????

I request you to kindly ensure that my issue is attended at the earliest and resolved.

Regards,

Souvagya Laxmi Rout

Booked 3 and 2 door cupboards. Initialky technician came and couldnot fit the 2 door slimdoor cupboard. Complaint gvn..but no response. Bottom panel not delivered of other cupboard...which promised to be sent in a particular day but postponed. Took holiday next day...when call is made after half the day...not coming but will make it tomorrow. Is this the way a reputed company responds. We too are working with certain responsibility at our office front too.

Hi,

My service request n[protected] was closed without attending, it is ridiculous.in spite of promise by bhavani enterprise to attend today (No body turned up). Yesterday one tech turned up and left on pretext of parts. Not sure, as the whole assembly is new (

I registered a complain with Godrej on 20.07.2016 no x[protected] . A mechanic from your Motihari, Bihar division visited on 26.07.2016 and said that compressor is not working. I gave him a copy of cashmemo & guarantee card. Then he informed that guarantee is not covered because the product number was not mentioned. So I sent required paper. The Motihari agency(name of the person is Shamsher ) now says that I need to pay Rs 6500 for the repair. This is unacceptable because the product is within guarantee.

It has been a long wait and you have not been able to resolve the complaint for the last 15 days. If the complaint is not resolved in next three days then I will have no other option but to take the matter to consumer court.

I registered complaint long ago and all I have got is call to get feedback. This is ridiculous service they have. If they don't intend to honor and resolve complaints then they should just close this service.

My contact: U K Dubey
[protected]

Purchased two mattresses in march 2016. One found defective and complaint registered. Registered complaint on [protected]. Technician visited. Took some photographs and went away. After that no action. Now more than one month passed. Followed lot of time with them. Complained on their tweeter account also. But no response. The only give excuses on phone but do not help consumers. I have never seen such bad after-sale-service. Kindly suggest what action can be taken. - sanjay alshi - [protected]

Hi

I had purchased a pure leather sofa set from godrej interio, Kolkata.

I was told that the leather will never get spoilt and is very long lasting. Unfortunately, the leather is now cracking and tearing. I did not expect this after shelling out around 70K on a sofa set.

Earlier also the sofa had issues with its cushioning. But now this looks ridiculous that I have a torn sofa in my drawing room.

Any attention from your end will be highly appreciated.

Kindly help.

We have ordered slide & store cup board from here. It arrived in 10 days. When company guy came to assembled it, he told there is one damaged piece which need to be replaced. So we contacted customer care guys many time for replacement of damaged piece. It took around 45 days. After 45 days they sent replacement of damaged piece & company guy came & assembled it. But they haven't picked up damaged piece from my home. Every time when i call customer service people tell they will send guy in 2 days. But those 2 days never come for them.

Hello team,

Complaint no - y[protected]

Issues :
Suffering from back pain.
Bubbles on the mattresses. (bad fabric)
Low quality fabric.
Up and downs (no flatness) on mattresses.
Bills and mattresses images are attached

I purchased godrej eleganza 6 from sana furniture outlet. this store will work under hyderabad area
I have a good opinion in godrej products and service. but about mattress i am facing lot of issues.
I have registered complaint and number is mentioned above. your executive told that is will come under the distributor process he cant process anything on this, and simply he forward this issue to area distributor.

You team came to my home and checked for issues and gave me one letter that having mentioned issues and taken the photos of that. those images also attached in the mail

I have asked distributor, they are still waiting for reply from you, i mean godrej.

I am not using mattresses from 10 days. please do it asap.

Thanks in advance.

Regards,
Manideep
+[protected]

Regarding my complaint no l[protected]dt20/60/16&l[protected]dt 28/6/2016 replace of parts of my leoma chairs (2 nos) asssued with in 10 to 15 days, one month has been passed no action has been taken. plz replace my both chairs foc. your delears m/s gupta furniture veethika is not respounding.
Balbir singh arora c/o ajit agencies plot no 39a, 123/649c gadarianpurwa kanpur 208012 up. mob -[protected]

Let me start by stating that i had thought that godrej is one of the finest brands in India. And being under this impression we had bought a five seater sofa. The kind if promises and assurances given to us while purchasing have been all false.

This is what happened when we were about to have a party at home. The price we had paid for this would have allowed us to buy some thing more fancy which would have lasted ages.

Let me know what you guys plan to do with this complaint...or else i will have to take the route.

076065F9-AB5A-47F6-8958-D5EEEB09EFE6

Namrta Puri

Hi,

I am trying to get a almirah installed and is continuosly raising tickets and following up from last 7-8 days but seems like they godrej interio customer care is playing around as yet i haven't rec'd any technician number so far.

There is some specific deadline to close a ticket, so to keep their bucket clean they are closing the tickets by providing any non-sense information like 'customer refused to pay' ref ticket k[protected]

Tried calling [protected]/ [protected] and not sure several other number, every time i get assurance that it will be resolved and also have given missed call [protected] (which was for the cases where your work is still pending) more than hundreds times but no call back or actions i can see.

This is to complain against the delay and harassments suffered by me (ref. no-pm/dgp/kit/15-16/076) who has bought and opted for a modular kitchen installation on 12.01.2016 from godrej interio showroom at durgapur (address-phoenix machines pvt. ltd., city centre, near junction mall, durgapur-713216). this is to be done in my 2 bhk flat in benachity, durgapur. although full payment being done on 04.06.2016 there has been continuous delays in installation. also there are hidden payments which they telling me now not being disclosed to me during purchase. apart from that there has been delays from the coordinator and the installation guys. i fully cooperated with them but every now and then they tell me that they are very busy. they ask me to buy plywoods and wood which they will add to the walls in order to adjust their measurements. they had even asked for a wooden adjustment which they will get done through a local carpenter who i will have to pay additionally.
Every now and then they complain about the wall where the casing units are to be installed and get into pursuation with my builder to break the plaster of paris (which my builder doesn't want since they feel their work is complete) and add a layer of customization. if i am to dig and waste my time in all these rubbish then why have i opted for godrej. i am a very busy professional and i am feeling harrassed in all these stuff. since godrej is a trusted brand i have opted for it keeping aside other vendors but now i find myself in troubled waters.

I had complained regarding tia chairs. The resolution given was it will be taken back and refund will be given back. This was dated 28th june by my. Bala of service department. However it is 20days. Chairs are still not taken bank. I wa promised complete resolution will be done within 15 working days. We are daily waiting for vehicle for promised vehicle coming for pickup. Excuse given vehicle is not available. Need to complete the resolution on priority.

We have 3 godrej split ac's out of which one is purchased recently, we have a problem that water is coming from indoor unit and ac not getting cooling.i gave a complaint on 28/6/2016, one service person came after 3 or 4 days and went without doing anything, again i called the customer care but still didnt receive any service person from them.every time this is the problem with godrej service, they do not attend the service well.very much irritated with the products of godrej and the way they offer the service.