Godrej Interio Complaints & Reviews

I had raised a complaint regarding the mattress problem on 31st Oct 20 . Complaint NO - B[protected]. The technician RamKumar attended the call on 5th Nov, and after verifying mentioned " the mattress is in warranty and will get replaced, he will submit the report and his manager Mukesh will call back and communicate on the timeliness when the new mattress will be delivered". He took pictures etc of the mattress and the invoice copy.

But till date I have not received any call from Mukesh regarding the timelines and status of the delivery . I keep calling up the call centre and they update stating " we have escalated and you will receive the call ".

Today was a height, the call centre tried taking the service centre Mukesh on call, as he as not reverting inspite of escalation. But he joined the call and disconnected it without providing an update.

Very dissatisfied with the after sales, customer handling and service center response. What the point of warranty of 10 years when there is no proper within 4 years . Firstly the quality of product is low and then even after being in warranty, instead of provide prompt service the service centre is just delaying it .

This response is not acceptable from a company like Godrej.

Looking forward for a resolution and quick response.

I have purchased entire set of furniture costing ₹1, 12, 726/- from Godrej Interio, Dhakuria, Kolkata on 22.10.16 for new flat purchased by my daughter Paulami Bhattacharjee. I have also got the the modular kitchen done in her flat through your authored franchise Rajni &. Co., 74, Despran Sasmal Road, Kolkata 700033 as per agreement signed on 28.09.2016 for which I paid ₹1, 06, 449/-. Such is my trust in Godrej products.

The...

We had been using Godrej recliner sofa rhine since 2 years . The leatherite cover of the sofa is wearing off (peeling off) day by day . Also the liver is not working We had a great regard for your company. Never expected such defect in your product. Do the needful at the earliest.

Thanks.
Tanika.
10/11/2020

I, Dr Priyanjali Vaishnav had placed an order for office table Cignus 1350 at Godrej interio, 1st floor, APM mall, Nr. Seema hall, Prahladnagar, Ahmedabad, Gujarat on 20/10/2020. I had categorically informed the staff at Godrej interio that I need the desk before inaguration of my clinic that is to be held on 20/11/2020.

Despite having said this, when I asked for the status earlier today, I was told it will be ready only by month end!

If that is so, there is no utility for the table post 20th inauguration! Kindly do the needful and let me know if the desk could be supplied earlier than 20/11/2020.

Thanks.

Showing defect in the board quality : urgent to please attend this complaint

This level of defect is not expect in the premium quality range of Godrej
Pl support me to rebuild my TRUST on Godrej brand

Please asap
Thanks
Dr. Sunanda Grover
[protected]

I purchased matress from lullanager showroom in Pune. Salman told me that if you bought matress you will get pillow and comferter free. But at the time of delivery they didn't send pillow and comferter.
Also delivered mattress late than expected day.
I get very very negative experience from godrej interio from lullanager showroom in Pune. I never recommend to enyone

I bought refrigerator on 17 oct 2020. after 6 days it stops working(not coiling)
address:
prasanna kumar satapathy
sulia, kalana, jajpur, odisha
755008
mob:-[protected]

I had placed the order with Godrej Interio on[protected] order no[protected].

On[protected], I had checked with the call centre @[protected]@ 4:36 and 4:42 pm to ask what would be the date on the invoice. The staff confirmed that invoice date would be the date on which order has been placed i.e.[protected]

Yesterday, I got a call from Godrej office from phone no [protected] @ 6:47 pm stating that invoice date would be the date on which the order is packed.
I kept on requesting staff to give me solution as I want invoice date before[protected]. Staff refused to help. Staff refused to give any assistance. Staff refused to connect me to any senior. She assured me that I will receive call from their seniors. But no call received. Godrej staff is extremely unreliable because at first place, they misinformed me. At the second place, they refused to provide any assistance. I need help. My contact number is [protected]

I have purchased a Chocolat Queen bed on 07/09/2019. During lockdown I was at my duty place, after returned I saw that the pesting of the bed at the head side has come out. I explained my condition and requested the showroom manager to replace it, I also assured that if I was at home that time I must bring it in his noticed at right time but he said that it was not possible due to expire of one year. Now it is my request to your good human being can you please change it ?

Door Lock not working (stuck ) so cannot open door please help to solve these problem

I purchased a Godrej Interio Recliner Sofa in 2017 which came with a warranty of 1 year. After 1 year it's skin started to peel off and now after 3 years it's skin got totally peeled off. The sofa set is totally spoiled. Is this the quality of a Godrej Interio product should be? After I called the company to complain about this issue, they gave me a quotation of Rs.42, 000/- for its repair. That is almost half the cost of sofa. Atleast ask...

Four witted glass top dinning table needs tight to loose legs

Purchased an GODREJ Air conditioner on 29.04.2019 from Kholsa Electronics Dunlop Branch. My air conditioner was not working properly, so I registered a Complaint and your technician visited on 05.10.20 but could solve the problem and they said they will visit again next day did not turn up. On 10.10.20 another 2 technician visited & said problem in PCB. My question is how PCB of a new Air conditioner can damaged 3 times in one year? I am also suspecting that faulty PCB was placed in place of my PCB as they were not climbing down from roof after long time. What is benefit of invertor AC then?? I am not accepting this & please arrange to repair my AC at earliest at free of cost.

An order was placed for modular kitchen worth approx. Rs. 1.48 Lacs. on LOCI INTERIORS, Lajpat Nagar, New Delhi (bill dated 26th Sep 2020). I am thoroughly dissatisfied with the execution of the order by your dealer. In the first place, their person took wrong measurements resulting in substantial breaking of the kitchen infrastructure and additional cost to me. This could have been easily avoided if only correct measurements were taken. This led to lot of bitterness and arguments. Secondly, even after more than a month is over, the job is not completed and a portion of it is still left undone. The dealer principal, Ms. Aarthi Bageja ([protected]) is no longer picking my calls and there is also no update from them.

I am not going to take this crap lying down. I want you to intervene in the matter and take immediate appropriate action to ensure that the job is completed and also deal with the absolute unprofessionalism of LOCI INFRASTRUCTURE.

I have to say this. If I do not get a response call from you within the next 48 hours, I WILL take up this matter at the highest level with Goodrej Interio and will go beyond if I don't get any response from there also. I can provide you copies of the bill and the photo of the job undone so far.

I can be reached on phone no. [protected] (Gautam). Looking forward to hearing from you soon.

On the name of repairs and services they take money in advance .
No genuine and original company part are used while repairing...
They have leave the work in between pending for 7 to 10 days..
My washing machine is repaired 6times in 3 years...every visit is 400 rs added with repaired part charges..
My hard earned money is going in drainage I feel...
Very poor services...
People sitting as costumer care staff have only one dialogue
# aapka din shubh ho#
With out listening the problem..

Non delivery of almirah. Full amount paid around 15 days back. No service. Not giving proper replies for my phone calls.

E MURALIDHAR
[protected]

I have purchased a ergonomic chair on Sept 14 with expected delivery of 09 Oct which delayed to 20 Oct and then 30 Oct’20. To add to the pain customer care or operations Godrej Interio are not informing the customer neither they are helping the customer to provide the tracking number. They level of commitment and assurance to customer is very poor. They are not at all transparent in their process.

Appreciate if you could intervene into this matter and escalate to the highest level.

We have placed order on modular kitchens on godrej interio on 27th AUG 2020 after payment of advance(50%) rs 1, 35, 537/- (Order nos WON032873 & WON032874) and assurance given delivery and installation will be completed by 6th week(4th OCT 2020). Till date they have not delivered and no intimation also. Also in their website - on the tracking order - there is no update of packing and delivery status. Extremely poor customer service.
We have raised a complaint against the Sales Team & Plant team & we have not paid any single money before installation.
This is the worst experience I have had with Godrej and definitely not what I expected and further when we asked multiple times related to delivery..no one is having an answer.

Dear team goderage

I have purchased one goderage cupboard from goderage interio alambag, Lucknow and I was very exited having a product from a very reputed company, but due to wrong measurements of your technical staff it is not installed in my home, so you are requested to kindly install my whole cupboard with proper measurements and without any adjustments.
Regards
Anju Srivastava

Hello Sir/Madam,

I have bought a dining table (of glass) but am sad to see the poor results of the quality of dining chairs within a few years of purchase. Please find attached photos of the chairs.

I am a regular customer of Godrej Interio and I do have Beds, Almirah, Table etc from Godrej. We do care for all the products as specified. But this time we really got inferior product from Godrej.

I tried to reach out to Godrej Interio and after a month they are quoting Rs 25, 000 for repair of these 6 chairs while the new one is costing 30000. The kind of service and the cost they are quoting is totally unaceeptable. Kindly look into this as a priority as I been running from pillar to post for this kind of pathetic service from an esteemed company like Godrej.