Godrej Interio Complaints & Reviews

Godrej Aristo Table 2100x22500 mm supplied by M/s Bharat Commercial Agency, Patna, Bihar against PO no.518 dt. 03.06.2019 and bill no. RIG/0150/19-20 dt 03.06.2019 to The OSD (HR) Bihar state Power Holding Co. Ltd. First Floor Vidyut Bhawan, Patna, installed at GM (F&A) BSPHCL office chamber .(Mobile No. [protected])
The above referred table is malfunctioning since last six months but taken care or attended despite several telephonic requests to the local agency.

Dear Team,

I, Monalisa Saha Mukherjee, have purchased one Companion C-2 Office Table and one Cross Large Seat Office Chair from your Godrej Interio showroom, VIP Road, Kolkata on 13/09/2020 with Order No. 186931. On the day of purchase, the sales executive (Vishal Singh Rajput) had assured me of receiving the office table and chair within 3-4 weeks. I didn't get the product delivered for almost 2 months, except a defective chair which was delivered on 5/11/2020.

The Cross Large Seat Office Chair couldn't be assembled by the technician as some part is missing from the sealed package. I have called the sales executive multiple times during this 2 months span regarding my order delivery but he was making false promises about the product that it would be delivered soon. I kept on chasing him but he never received my call at one go. I haven't got any intimation from the showroom staff that my order will be delayed, neither message nor a call.

So after waiting in vain I have received a defective chair and the table is still pending and the showroom can't guarantee the delivery date for my order.

So I want you to refund the entire money paid for the Companion C-2 Office Table which is INR 9, 073 asap. This has been the worst experience of buying Godrej products and the most important point is the worst after sales service provided from such a renowned company and a reputed brand. None of the staff bothered to inform the customer about the product delay, either via message or call and kept making false promises.

Please refer to the details below for the refund of said amount.

Total amount paid for the Office Table - INR 9, 073
Beneficiary Name - Monalisa Saha Mukherjee
Bank Name - HSBC Bank
Account No[protected]
IFSC Code - HSBC0700005
Branch Name - Gariahat Branch

With regards,
Monalisa Saha Mukherjee
Contact No: [protected]
[protected]

My self Gagan Agasty, residing at by pass Bhadrak of odisha. I brought a godrej sofa on dtd 23.11.2019 the copy enclosed, it is a defective one, the defect of the sofa's photo also enclosed here. Please take necessary steps for early replacement.

I ordered a 4-door Kalista wardrobe from Godrej interio, C/O SK FASHIONS located at Kankurgachi Kolkata, 700054 outlet, on 2nd October. The item was supposed to be delivered within 3 to 4 weeks, after a long tenure of 4 weeks, I got the wardrobe delivered on 29th October but without the doors, as the company claims that the doors were damaged. They assured me that the doors will be delivered within 7 to 10 days. Today its 21st November 2020, I still don't have any update on my order. And the outlet staff are least bothered to at least give me any updates, it is I who always calls for any updates.
I have already complained in their official site '[protected]@godrejinterio.com' on 5th November 2020, but I didn't receive any response from their end.
After so much harassment I want my wardrobe doors to be delivered as soon as possible.

Very high charge for above. Pls me know how much Gould be the charge for a bed and an almirah? They have asked for around 3400 Rs. is this valid?

I had raised a complaint regarding the mattress problem on 31st Oct 20 . Complaint NO - B[protected]. The technician RamKumar attended the call on 5th Nov, and after verifying mentioned " the mattress is in warranty and will get replaced, he will submit the report and his manager Mukesh will call back and communicate on the timeliness when the new mattress will be delivered". He took pictures etc of the mattress and the invoice copy.

But till date I have not received any call from Mukesh regarding the timelines and status of the delivery . I keep calling up the call centre and they update stating " we have escalated and you will receive the call ".

Today was a height, the call centre tried taking the service centre Mukesh on call, as he as not reverting inspite of escalation. But he joined the call and disconnected it without providing an update.

Very dissatisfied with the after sales, customer handling and service center response. What the point of warranty of 10 years when there is no proper within 4 years . Firstly the quality of product is low and then even after being in warranty, instead of provide prompt service the service centre is just delaying it .

This response is not acceptable from a company like Godrej.

Looking forward for a resolution and quick response.

I have purchased entire set of furniture costing ₹1, 12, 726/- from Godrej Interio, Dhakuria, Kolkata on 22.10.16 for new flat purchased by my daughter Paulami Bhattacharjee. I have also got the the modular kitchen done in her flat through your authored franchise Rajni &. Co., 74, Despran Sasmal Road, Kolkata 700033 as per agreement signed on 28.09.2016 for which I paid ₹1, 06, 449/-. Such is my trust in Godrej products.

The flat remained unused for unused for about four years which was cleaned periodically. While cleaning I noticed some black particles like soot on the floor. On inspection I found the clothes underneath the chairs was giving off. That was before the flat was occupied.

The flat was occupied in July, 2020 which may be verified from other residents of the building K. B. L. Tower, 26A. Charu Chandra Avenue, Kolkata 700033. Unfortunately after some days the foam seat at the base and back of Radiance chairs (4 nos. Costing ₹17, 478/-) started peeling off. Even the metal understructure is getting bent.

It is true that the product has warranty for one year but I could not fathom how the company that claims that its products are durable and long lasting is selling such a poor quality product to the customers who trust them.

I have lodged a complaint by mail to [protected]@godrej.com on 13.11.2020 requesting repair of the chairs. I attached the pictures of the chairs and the invoice. They have written back to inform me that that warranty has expired. Repairing can be done on chargeable basis. They will inspect for which ₹400/- to be paid and then will repair if I agree to the quotation they will send for materials and repair.

Question is why should I spend money for repair of the chairs of poor quality which the company Godrej is selling to the costomers who repose trust in the company.

I fear that repair with the same poor quality material will invite recurring problem. Am I expected to get the chairs repaired every six months or one year. The chairs are not cheap. Each chair costs ₹4400/- approx.

I would request you kindly to replace the chairs with another set of 4 chairs of good quality. I will pay the difference of price.

Subir Bhattacharjee

.

We had been using Godrej recliner sofa rhine since 2 years . The leatherite cover of the sofa is wearing off (peeling off) day by day . Also the liver is not working We had a great regard for your company. Never expected such defect in your product. Do the needful at the earliest.

Thanks.
Tanika.
10/11/2020

I, Dr Priyanjali Vaishnav had placed an order for office table Cignus 1350 at Godrej interio, 1st floor, APM mall, Nr. Seema hall, Prahladnagar, Ahmedabad, Gujarat on 20/10/2020. I had categorically informed the staff at Godrej interio that I need the desk before inaguration of my clinic that is to be held on 20/11/2020.

Despite having said this, when I asked for the status earlier today, I was told it will be ready only by month end!

If that is so, there is no utility for the table post 20th inauguration! Kindly do the needful and let me know if the desk could be supplied earlier than 20/11/2020.

Thanks.

Showing defect in the board quality : urgent to please attend this complaint

This level of defect is not expect in the premium quality range of Godrej
Pl support me to rebuild my TRUST on Godrej brand

Please asap
Thanks
Dr. Sunanda Grover
[protected]

I purchased matress from lullanager showroom in Pune. Salman told me that if you bought matress you will get pillow and comferter free. But at the time of delivery they didn't send pillow and comferter.
Also delivered mattress late than expected day.
I get very very negative experience from godrej interio from lullanager showroom in Pune. I never recommend to enyone

I bought refrigerator on 17 oct 2020. after 6 days it stops working(not coiling)
address:
prasanna kumar satapathy
sulia, kalana, jajpur, odisha
755008
mob:-[protected]

I had placed the order with Godrej Interio on[protected] order no[protected].

On[protected], I had checked with the call centre @[protected]@ 4:36 and 4:42 pm to ask what would be the date on the invoice. The staff confirmed that invoice date would be the date on which order has been placed i.e.[protected]

Yesterday, I got a call from Godrej office from phone no [protected] @ 6:47 pm stating that invoice date would be the date on which the order is packed.
I kept on requesting staff to give me solution as I want invoice date before[protected]. Staff refused to help. Staff refused to give any assistance. Staff refused to connect me to any senior. She assured me that I will receive call from their seniors. But no call received. Godrej staff is extremely unreliable because at first place, they misinformed me. At the second place, they refused to provide any assistance. I need help. My contact number is [protected]

I have purchased a Chocolat Queen bed on 07/09/2019. During lockdown I was at my duty place, after returned I saw that the pesting of the bed at the head side has come out. I explained my condition and requested the showroom manager to replace it, I also assured that if I was at home that time I must bring it in his noticed at right time but he said that it was not possible due to expire of one year. Now it is my request to your good human being can you please change it ?

Door Lock not working (stuck ) so cannot open door please help to solve these problem

I purchased a Godrej Interio Recliner Sofa in 2017 which came with a warranty of 1 year. After 1 year it's skin started to peel off and now after 3 years it's skin got totally peeled off. The sofa set is totally spoiled. Is this the quality of a Godrej Interio product should be? After I called the company to complain about this issue, they gave me a quotation of Rs.42, 000/- for its repair. That is almost half the cost of sofa. Atleast ask...

Four witted glass top dinning table needs tight to loose legs

Purchased an GODREJ Air conditioner on 29.04.2019 from Kholsa Electronics Dunlop Branch. My air conditioner was not working properly, so I registered a Complaint and your technician visited on 05.10.20 but could solve the problem and they said they will visit again next day did not turn up. On 10.10.20 another 2 technician visited & said problem in PCB. My question is how PCB of a new Air conditioner can damaged 3 times in one year? I am also suspecting that faulty PCB was placed in place of my PCB as they were not climbing down from roof after long time. What is benefit of invertor AC then?? I am not accepting this & please arrange to repair my AC at earliest at free of cost.

An order was placed for modular kitchen worth approx. Rs. 1.48 Lacs. on LOCI INTERIORS, Lajpat Nagar, New Delhi (bill dated 26th Sep 2020). I am thoroughly dissatisfied with the execution of the order by your dealer. In the first place, their person took wrong measurements resulting in substantial breaking of the kitchen infrastructure and additional cost to me. This could have been easily avoided if only correct measurements were taken. This led to lot of bitterness and arguments. Secondly, even after more than a month is over, the job is not completed and a portion of it is still left undone. The dealer principal, Ms. Aarthi Bageja ([protected]) is no longer picking my calls and there is also no update from them.

I am not going to take this crap lying down. I want you to intervene in the matter and take immediate appropriate action to ensure that the job is completed and also deal with the absolute unprofessionalism of LOCI INFRASTRUCTURE.

I have to say this. If I do not get a response call from you within the next 48 hours, I WILL take up this matter at the highest level with Goodrej Interio and will go beyond if I don't get any response from there also. I can provide you copies of the bill and the photo of the job undone so far.

I can be reached on phone no. [protected] (Gautam). Looking forward to hearing from you soon.

On the name of repairs and services they take money in advance .
No genuine and original company part are used while repairing...
They have leave the work in between pending for 7 to 10 days..
My washing machine is repaired 6times in 3 years...every visit is 400 rs added with repaired part charges..
My hard earned money is going in drainage I feel...
Very poor services...
People sitting as costumer care staff have only one dialogue
# aapka din shubh ho#
With out listening the problem..