Godrej Interio Complaints & Reviews

I had purchased a wardrobe h on 23/11/2018 from godrej interio store, jail road, new delhi. I received items after few days. During installation i found that the mirror which i ordered with wardrobe is wrong product. So i asked for replacement of the mirror on 3rd december. So from that day i am keep on asking every week about status but nobody in this company is having a answer. It is very much ashamed for this company that for a mirror a customer has to wait more than 3 months.

Worst services for setup and installation. They just delivered the products but didn’t come at the place to setup them as they committed before. We’ve ordered almirah, dressing table and bed which delived on time but when we are calling to the centre, they’re delaying by saying “our worker is about to reach at your place in half an hour”.
Kindly see to it and take an action. We’ll be highly obliged.

Dear Kajol kumar chakrabarty,

Thank you for connecting with Godrej Interio.

We are in receipt of your email and will get in touch with you shortly.

Thanks & Regards,
Customer Care Team
Godrej Interio.

Your query given below.
Name : Kajol kumar chakrabarty
Email : [protected]@gmail.com
Mobile : [protected]
Pincode : 713103
Query : COMPLAIN Today I have purchased one godrej wardrobe HEXS LED from Agricultural Machinery Mart Burdwan invoice no AMMPB18190963 DTD 26.02.2019. But i am surprised to see that the Lock the handle is not functioning properly. Finishing of Inside colour is very poor i.e. the bottom rack is unfinished. But the almirah which I have choiced was good. Incidentally i am using one godrej almirah since last 24 years.But this time after purchase of a product from Godrej I think the COMPANY HAS COMPROMISED WITH QUALITY.Thanks.
The information in this message and any files transmitted with it are confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorised. If you are not the intended recipient, you are notified that any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. Please contact the sender immediately if you have received this message in error and promptly destroy the original communication.

The information in this message and any files transmitted with it are confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, you are notified that any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. Please contact the sender immediately if you have received this message in error and promptly destroy the original communication.

[protected] Forwarded message[protected]
From:
Date: Tue 26 Feb, 2019, 10:09 PM
Subject: An acknowledgment mail.
To:

Dear Kajol kumar chakrabarty,

Thank you for connecting with Godrej Interio.

We are in receipt of your email and will get in touch with you shortly.

Thanks & Regards,
Customer Care Team
Godrej Interio.

Your query given below.
Name : Kajol kumar chakrabarty
Email : [protected]@gmail.com
Mobile : [protected]
Pincode : 713103
Query : COMPLAIN Today I have purchased one godrej wardrobe HEXS LED from Agricultural Machinery Mart Burdwan invoice no AMMPB18190963 DTD 26.02.2019. But i am surprised to see that the Lock the handle is not functioning properly. Finishing of Inside colour is very poor i.e. the bottom rack is unfinished. But the almirah which I have choiced was good. Incidentally i am using one godrej almirah since last 24 years.But this time after purchase of a product from Godrej I think the COMPANY HAS COMPROMISED WITH QUALITY.Thanks.
The information in this message and any files transmitted with it are confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorised. If you are not the intended recipient, you are notified that any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. Please contact the sender immediately if you have received this message in error and promptly destroy the original communication.

The information in this message and any files transmitted with it are confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, you are notified that any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. Please contact the sender immediately if you have received this message in error and promptly destroy the original communication.
Today i received one call from your Mumbai office, which was suddenly dropped. Then I repeatedly tried to contact the number (i.e.[protected] but couldn't succeed.
In this connection i also like to mention that NO GUARANTEE CARD has been given to me from Agricultural Machinery Mart, Burdwan.Today after one day of purchase the Lock is not working.
This is the unfortunate result of purchase of a product of The Brand Like GODREJ.
Awaited for Your quick response in this regard.
THANKS.

Kajol kumar Chakrabarty.
Show quoted text

I have purchased this modular kitchen in mar 2018 and within a year rack sliding belt has been removed from some drawer which create sliding issues.
Also racks/ drawer is not properly bolted
Request you to please visit my place to fix the same asap.

Regards
Yogesh gupta
H. No. 9, 1st floor, rama park, kishan ganj, delhi-110007
[protected] / +91 [protected]

I purchased a Godrej almirah from Barasat Godrej interior. They delivered the almirah in the month 16th January 2019 but without mirror.. although we purchased with mirror almirah. Then they promised us to deliver the mirror within the week .. but today the end of the February 2019 they are not even to deliver the product... I hereby complain the Godrej here and also I go to the consumer court with every detail.. your Godrej partner Barasat will facing some legal action now . I attached some documents where you can see the item purchased date and all..

I bought 4 furnitires worth rs 68200 on 2nd feb 2019. I am a working person and stay at house only on weekend. I had bought the furniture only with this confirmation that they would deliver it by this week. But till today they have not delivered and on calling them they are not picking up the call and on receiving the call on of the shop associate misbehaved with us. I have paid my full money and now i am in a helpless condition. The shop is at uttarpara, hooghly.

Please look into this.

I have purchased a Godrej Glaze Dining Table and Godrej Radiance Dining Chair from Godrej Interio Vyas and co. Asansol in the year 2016. It is very unfortunate that the chairs have been scaled and have become useless.Cash Memo and photographs of the chair are enclosed as ready reference. Kindly arrange to change/replace the chairs immediately.

Looking forward to hearing from a renowned company like yours.

Apurba Biswas
K.S.Road Dipopara Asansol
Phone no.-[protected]
[protected]@gmail.com

Pl. Note that i had booked godrej kalista 3 door wardrobe (2+1) with over headunits (Body: son oak, doors: wine red) on 03.11.2018 with a booking amount of rs.10, 000.00 (Rupees ten thousand only) against order no.
Ngmpl/18-19/1475 dt. 03.11.2018out of total order value amounting rs.67, 285.00 at following showroom:

N. G. Mercantile private limited.
Itag plaza, gs road, abc,
Guwahati, assam.

During booking they had assured delivery by month end and accordingly, upon getting information of arrival of material at guwahati, i had cleared 100% of balance payment on 25.11.2018. But, at that time i had not been supplied with over head units what they told would be reaching in 2/3days. Based on their promise, i had agreed to that, but since then i have been regularly following up and after 3 months, they have sent the over head units but the door lock could not be fixed by the technician which they told will be done next day. But since then 15 days have passed and still it is pending.

I, purchased 2 wardrobe from godrej interio store at gurunanakpura (Tilak nagar) with sales order no. Woa10963 & sales invoice no. 5mi/11037756. I have made the advance payment on 25th december 2018 with committed date of delivery by 15th january 2019. All payments were made well before the delivery of the product. Mr. Abdul rashid was the sales man handling this deal with employee code 902079.

On my follow-up on 10th jan to 12th jan for the delivery i was informed that there is deficiency in material & there are items which are awaited. I was told that the remaining material shall delivered in 2 days and the wardrobe shall be completely delivered & installed on 16th jan 2019. I received the delivery of wardrobe on 17th january 2019 but it was installed after 2 days i. E. 19th january 2019, which is a very unacceptable practise of installing after 2 days. Also it was short of 2 double doors & 1 locker (The shortfall was mentioned in the feedback form signed by me). On call i was assured that in 2 more days all the remaining doors & locker shall be delivered & installed i. E. By 19th jan. Again on the follow up on 19th jan 2019 i was committed that the material is on transit & shall be delivered & installed on 24th jan 2019.in between i spoke to store manager mr. Lalit mangal & he said the same thing. I spoke to mr. Lalit mangal on 28th jan 2019 but no response given (Never expected such a careless attitude from a professional company). Today on 29th jan 2019 i spoke to some other store person named mr. Rashel (Not sure about the exact spelling) as mr. Lalit & mr. Rashid are on leave and i was informed that the material has not even started from the warehouse and can not be delivered before 1 week. Tentative date given was 8th february.

This is the most pathetic experience from a company like godrej where fake commitments are given, incomplete products are delivered & no response on follow up. It is completely a fraud and harassment. Godrej takes full payment in advance & after that make fake commitments and deliver incomplete product.

I demand an action against mr. Abdul rashid & mr. Lalit mangal. Also i demand to cancel my order & return of the wardrobe.

We bought 5 door steel almira from dalhousie godrej interior showroom, kolkata west bengal, india.

In a nutshell, after sales service including delivery, fitting etc. Services person were too rude to handle.

I suggest, godrej should have to be ajile through out there process in customer satisfaction.

Every one in the process think they are doing favor to the client.

Disappointed..!!

Date : 15.11.2018

Customer Care,
G odrej Inerio,
Piroj Nagar, Vikroli,
Mumbai,
Mumbai city District – 400 079
Maharashtra

Subject : Less payment against refund

Dear Sir,

It is too late to inform you.

It s my pleasure to correspondence esteemed organisation like you. I am users of your products like Furniture, Stonewell, Hair Colour, Godrej Lock, jump in, harshly milk booster, Godrej Refrigerator, Godrej Washing Machine etc. and satisfied customer of your products.

But this time i have purchase Victoria Coffee Table cost Rs. 12706/- inclusive all taxes vide Order confirmation Form no. 005722 (copy enclosed) along with 3 seatter sofa 1 no. And 1 seatter sofa 2 nos.(Total Amt. Rs. 75013/-).and I Paid above amount against cash payment receipt no.15808/15809/015074. (Copy enclosed).

After receiving of above products i find that coffee table was defected/damaged also confirm by company technician, and assured me that they will changed it. After receiving changed item it is also defected piece.

So i am canalled the order of Coffee table and demand to refund amount Rs. 12706/-. But I would like to inform you that a cheque no. 016873 dated 29.06.2018 for Rs. 11430/- issued by your franchisee. It is less than I paid i.e. 12706 – 11430 = 1276/-.

1

2

Please clarify me above. And what is my fault, is I responsible for your defaced or damage product. Is not matter of Just Rs. 1276/- only, but it is a matter of prestige of esteemed organisation like you and my belief on GODREJ also.

Regards,

UMA ASUDANI
MOB NO. [protected]
H.NO. 12, MAYURI PARISAR
AYODHYA EXTENSION, AYODHYA BY-PASS ROAD,
BHOPAL – 462 021
MADHYA PRADESH

Encls. :1) Copy of tax invoice 2) Money Receipt 3) Order confirmation Form
4)copy of delivery challan 5) copy of cheque.

I bought recliner 3 seater and the piece is defective. Complaint was lodged with godrej with call no p[protected] on 01 dec 2018, but since then nothing happened positive. I am living in nagpur and when i registered complaint with godrej i informed them but i received call from technician from pune as they registered this complaint with pune. He called me and told that someone from nagpur will come and resolve the issue. But no one came to see the recliner. Shop keeper is not replying properly and always told me waiting for reply from the company.
This product is in warranty period. I want his product to be replaced with new one

Ref : mails to your bangalore outlet on subject delivery.
I have endorsed the details o[censored]nsatisfactory assembly on delivery of 3 d slimline in your delivery challan on 24.12.2018. This has been inspected by your bangalore expert technician as per your procedure and confirmed that the item delivered is defective and the defect is genuine. Pl refer all the trail mails in this regard.
I had asked for replacement of quality product for the unsatisfaction reported in your delivery report itself. Since the product is confirmed defective, i once again request you to advise your bangalore outlet to arrange for necessary replacement of the item with a quality product. Since the 3d slimline delivered to me is already riveted permanently once, i will not agree for repair of the item as offered repeatedly by your bangalore representative.
I further bring to your notice that i have found your assembly team does not use fixtures for assembling the item at customers’ place. No acceptance standard for checking the item after assembly as “quality inspection practice”, is followed for confirming the product after assembling.
The “assembling instructions sheet” provided along with the delivery kit is also not mentioning any gap between the panels, while the product delivered to me is having gaps all over which is depicted in the photos which is attached herewith once again for your kind reference.
I have opted for your product by your brand name and expect the pleasure of owning a quality product only. Therefore, kindly arrange to replace the item with proper assembly procedures and necessary acceptance standards duly followed.

Good day
I had purchased a slide and store ward robe from godrej interio raipur, plot no-9/1, mohoba bazar, ge road, raipur pin -492099 chhattisgarh franchisee the05 of dec, 2018. Bill no 92395 for advance payment. When on 19 jan 2019 product recived, remain pamymet of 22590 made twice from my card (Reff[protected] and imps[protected]. So i logged complaint for refund of my access amount 22590,

It has been 30 days i have constantly following store but not received back payment.
Your sales executive mr yogesh is not... Helping me in i this issue, i am very dispointing the way franchises dealing with this issue is really frustrating. So it’s my first product from godrej interio i am very un happy with staff.

So please look in to matter and resolve issue from your end

I have purcahsed a dual coffee table on 08.12.18 (Bill no. 95635) from kukatpally, hyderabad branch but even after 40 days the product has not been delivered yet. I was promised for delivery within 2-3 weeks. Its a frustrating experience. The dealer did not have even basic courtesy of informing me regarding the status of the delivery of good. It was me who have been calling them but despite several promises nothing has happened till date and there is no visibility when it will happen.

Bipul
[protected]

We booked a service complaint vide call no. Is e[protected]. The service technician mr. I. Baskaran who came to service failed to perform the service inspite of our request. He quarrelled with us and he fails to hear our words. We now felt why we purchaesd a godrej make. I have not come across such a company who fails to hear customer complaints and refused servicing the fault in their product.

I had purchased a sofa ("petal" 3+1) from godrej interio girnar franchisee, 11 biren roy road, behala chowrasta, kolkata w. B-700008 on the 31st of dec, 2018.
After full payment i received order confirmation form and i was told that as per godrej policy, the bill would be handed over to me while delivery.
The product was delivered on 7th jan, 2019. No bill was given to me, only a customer delivery acknowledgement was taken from me with my signature.
It has been 4 days i have not received the bill by e-mail, by post, by any means whatsoever.
Your sales executive is not helping.
A customer is entitled to a legitimate bill after purchase. Such unprofessional-ism is not expected from a company of repute.

Godrej mattress purchased on 25th nov 2018 lost shape within a week from both sides (Reversible)... Spoke to the dealer/retailer - interior elite regarding the problem and they guided us to lodge a complain at a toll free number which we did (Received an sms in response with a secret code of satisfaction on 17th december 2018) and got a response within a day from mr. Rakesh the supervisor/in charge of post sales service for mattresses... He assured that he'll send a technician over to resolve the issue within 48 hours but no one has arrived and it is 96 hours now...
Mr. Rakesh is not answering my calls which is why i have whatsapped him the photos of the mattress that has lost it's shape but he still has not responded...
Hence i have lodged another complain at[protected] and also putting it on record by this submission. Hoping for a swift resolution.

Finally after the submission at 'consumer complaints', 2 personnel from godrej (One of them mr. Rajkumar kevat) showed up and checked the mattress in question a week to 10 days ago... Then subsequently called and said that the company (Godrej interio) will not replace the mattress and that the customer should ask the retailer to get it repaired... On which i told them to speak to the retailer and direct them to do the needful... They said they will and then i recd an sms stating that, "your service call b[protected] has been completed." he also stated that if the retailer is not responding do let me know at [protected].
Since, nobody has taken the responsibility and my mattress which has lost it's shape and is in warranty has not been repaired or replaced even after multiple follow ups with both mr. Rajkumar kevat from godrej interio and the retailer mr. Virender khanna of interior elite cell no. [protected]
I have been duped and cheated by brand godrej soi urge the concerned to kindly resolve the issue at the earliest.

Neeraj issar

I bought a godrej storwel on[protected] from alappat home appliances, thodupuzha, kerala 685584, phone:+91 [protected]. They delivered a damaged product to me. Its storage shelves and pedestal bush are not fitted properly.

I have been contacting the service department of the above said shop to repair the fault. But so far no initiative has taken by them. I being a bonafide purchaser the attitude and negligence of the dealer with regard to the service of the product is highly inappropriate. The problem is occurred on the very same day of the purchase. I reside hardly 7 km far from the dealer's shop, if they have taken minimum care with the service of your product this complainant to the company would have been avoided.

And i am forced to adduce one more sentence that i will never recommend this dealer to anyone.

I strongly believe that the company will take any step to sort out my complaint, please do the needful...

_

Hello harsh,

I am surprised to read your mail with pain and i now understand your cheap tactics. I never knew godrej will stoop to these level.

My entire image of godrej has changed with your conspiracy.

I called you back before 15 days, first of all one mr. Shailesh came, he informed me about the procedure that at godrej we can not give quotation like that, so he visited after 3 days to my residence and started all the formalities.
The order was of estimated of 4.5 lacs with all fingerprint locks and all. However looking at your indian government servant like behavior i decided to place all other possible orders to samsung & yale.

Then you took over saying that we have a system and we can give you price and delivery only after getting the written confirmation from the head office. We have a slow system but it is perfect and we can never be wrong on date of delivery.

During all these time i was really pleading that the house is ready & i can not afford to wait so long for the quotation.

Twice you guys made me sit at the office till 9 pm just waiting for you, with your delayed visit in-spite of the fixed appointment (My office closes at 6 pm), because you had no time and meeting customer seems your last priority. Then you send me a dealer imprint traders, (The one who is ashamed of printing godrej name on his visiting card) his visiting card had names of ricoh & kores, but no godrej.
During all this period i have been speaking and calling your mr. Ankitbhai patel, informing him now and then about the horrible experience i am facing with godrej.
I was surprised by your idea to dupe me when you said that why you are buying 40 locks, buy only 20, when i said that i buy more to keep in stock for future failures/requirements and we arrived to the figure of 30. I was also surprised with your dadagiri that if you buy 20 you get 4 master key, and if you buy 30 then also you will get only 4 master keys, after much deliberation, you agreed to 5 master keys. I have audio recording of the same.

This shows
1) that a company like godrej will slap looking at the capacity of your cheeks. You have no fixed policy. You justify your delay by impressing that your system is slow but perfect
2), i can now guess your cheap tactic, that because you have seen my house & you knew that it is in final stage, you decided to pass time to get competition out & now you left me with no option but to succumb with your ready product instead of what i want. This is really cheap roadside vendor tactic. I have given advance cheque to a dealer i do not know, just on your email & godrej name, you are taking undue advantage of the decades old brand.

Honestly, three of my staff members stay at godrej garden city and my experience is exactly opposite of theirs. They do not believe that you can stoop to this level for such a small order.

However you are hereby informed to make sure that you adhere to your contract for which the payment is made in advance, without deviating from the delivery schedule failing which you will be responsible for all the consequences.
A contract signed against consideration is a valid contract and any deviation without our consent is not acceptable

You are in so dirty tactics that you refuse to share email id of your rm. Since 5 days i am listening that he is in exhibition.

Hope good sense prevails.

Sanjay shah