Godrej Interio Complaints & Reviews

Booking done for a modular kitchen for a flat in kolkata by a customer staying in delhi.
Rs 75, 0000 paid against booking on 30.11.2017.
No receipt (Hard or soft copy) received till 2.2.2018, that too after vigorous follow up. The bill contains an arithmetical extra loading of rs10, 000/ (Intentional??)
Found booking done against higher quotation (1, 61, 872) though communicated to book against lower quote (1, 54, 078)
No lay out drawing provided
3d model provided differes feom actual installation.
The bill provided
No corrected bill received till date.
Ultimate harassment during installation due to arrogance lack of complete accommodation of just i hour. Job starts approximately near lunch hour (12 noon). Detail may be provided during detail investigation. Continuous co-ordination done to optimize the installation time as the customer went to kolkata from delhi.
Booked for brand 'godrej' (3 generation trusted brand) seamless installation, complete ruin of the brand to a trusted
Customer.
No closure done, nothing to match.
Detail investigation & settlement of the issues will be highly appreciated by mutual negotiation.

I purchased "one slide n store pro" almirah from godrej interio situated at kirti nagar, new delhi on[protected] and made full payment there. They said i will get my almirah delivered within 7 days.. On 07/2/2018 i got the almirah delivered and few days later the technician came to assemble the almirah but found that few items has been wrongly delivered and are not of this almirah and gave me the number of delhi head mr. Prateek sethi and asked me to call him for further information.
Since then i've been calling him and getting wrong information regarding the pending items that in few days it will come. I again call him after few days and again he says few days more. 2 months has passed and no assurance from them.

I ordered an Office Desk Stylo Traded (office table) from Godrej and Boyce Mfg co.ltd. Branch: 2, Gariahat Road (S) Dakshinapan Shopping Complex on 9/3/2018 and made full payment there. They said that i will get my table delivered within 21 days..On 25/3/2018 i got the table delivered nd on 26/3/18 the technician came to assemble the table but we found that we got wrong product delivered..I called their branch but they were saying that they won't be able to deliver the table i asked for as that table is out of stock and they won't refund the money also.. Even they are pressuring us to take the wrongly delivered item.. When we asked if they can deliver our original order in anytime soon they did not assure anything to us and they are not refunding our money.. When we ordered the product they did not mention anything about the unavailability of the table.

Sir
i have previously launched complaint regarding this on 2 march 2018 having complaint number X[protected] but i haven't been provided any help till date.
i have purchased my almirah on[protected] from JMD ENTERPRISES SITAMARHI having invoice number 018. It has problem in locker right from beginning but haven't been solved till now
i was having a call with your customer care representative but no further contact was done

The technician has yet not come to my onsite support to my home. The color quote of the almirah is defective and the opening door is not working freely. So please send some technical staff to get it resolve and also make the color quote problem resolve.
Previoysly i have informed by call several times, but i have not received any update from godrej interio. Even i have received so many calls from kolkata godrej and mumbai godrej as well but not received any update and not got any solutions. Please make this on high priority. As this is the concern about product quality, color, technical concern and the service of the godrej as well. I am very much frustrated and embarrassed by the staff and entire interio team. I hope this time i will get my problem resolved.

Regards,
Brojeswar
Kolkata
[protected]

On 12th mar registered a cl in customer care for repair/ replacement of godrej slimline almirah door lock. Technicians visited after i cld back. Booked new lock with 350rs their visit. Got the call from customer care dat lock is being provided. Since den i hv to call the technicians as to wen dey r coming. Fixing time but no final result till date.

I have placed an order vide order no.53734 on 18th nov 2017 for 1 maze king size bed, 1 swing 4" mattress, 1 slimline 3 door locker + 2 drawer (Pacific blue) and 1 star design mirror from your di & b4, sahid nagar showroom, bhubaneswar, odisha. Today is 13th march 2018 and i have not received all that i have paid for. I am only getting defective parts again and again, and still unsure about the time to be taken for delivery of the complete product.

When it comes to payment, i was forced to pay the total amount in cash stating card payment option is not available. But, when it comes to delivery of products, its still awaited even after passing of 115 days. Whenever i contacted the store in-charge on [protected], [protected] & [protected], got only some # excuses and false assurances.

Is this the standard of godrej interio service quality and adherence to delivery timeline??

How am i going to be compensated for the loss of warranty period due to delay in delivery??

Who is going to compensate for mental harassment and loss of interest due to cash paid upfront???

Kindly resolve it with utmost priority and compensate me appropriately for the loss.

Regards
R k mishra

I have purchased one new almirah from m/s godrej &boyce mfg co ltd, vip counter on[protected] and the material assembled on[protected]. At the time of assembling after breaking sealed pack, it is found that the side portion along with bangle roller & locking system & middle tray are broken/condemned/torn. Then, i objected and demanded to return the material, the technician told that godrej is a big reputed company. The defected material will be replaced and the rest will be well serviced. He lodged a complaint/call no 452045. On 23.1.18 they changed the side portion and informed to service the rest later. But nothing has been done in spite of several phone/email conversation. Head office ph-[protected], [protected], mail to shilpa sawant id - [protected]@godrej.com, [protected]@godrej.com
I request you to
1. Replace/ service within 1 wk
2. Refund 50 percent as condemned/second rate material supplied
Anjana das

For my new flat skyline town scape thiruvalla kerala i purchased all the furnitures and cabinets worth 15 lakhs from godrej two years back.
Due to the ill knowledge advice from mohan brothers all the items bought could not be fixed.
Mohan brothers in charge one raju took away the excess items promising refund.
Even after several requests he still evading payments for the items he had taken back.
His behavior is cheap and filthy from the very beginning. Just for the sake of godrej i had tolerated.
Now it's more than 2 years. If the total amount not settled within two weeks i will be forced to take legal action

Dr s kajakaran
Mobile [protected]
Thiruvalla
Kerala

I purchased godrej incliner sofa piece for which i was charged more than mrp marked on its package, though after a lot of follow up, they refunded the balance.
Within a few days, upholstery started peeling, cracking and wearing out.
After a lot of correspondence and passage of time, they supplied replacement upholstery, replaced it on a few pieces and asked to be called later for replacement of seat cover.
Now when called, they are asking for rupees 4000-yes pl four thousand - as service charges.
Please provide me contact details of mr adi godrej, if available.
Regards,

I placed and order for godrej kreations with the godrej vip road showroom in north kolkata on 17.10.2017. Full payment was made on 26.10.2017
The product delivery was supposed to be after 4-6wks from full payment but it was finally delivered in the first week of jan 2018.
During installation on 10.01.18, it was noted that wrong parts were delivered. Hence installation was incomplete. The part installation that was done is also defective with chipped mirror and scratch marks in the body.
Part installation done also defective with scratch marks and broken mirror.
We have made repeated phone calls to thelocal godrej showroom and every time we are told that someone will get back within the day but that phone call never comes. I sent an email to which there was a response that someone will get back but that never happened either. Initially we were told that one of the parts missing will take 4weeks and yesterday i was told that no it will take further 4weeks. On the issue of damaged mirror and scratch marks they are completely silent.

I have purchased a slimline blend almirah (Red) from godrej interio and the same was delivered to me on 06.09.17.

The almirah was assembled after 3 days however, some parts like door locks (Door) and trays etc were broken and the request was taken by the technician for replacement of the same. The almirah was poorly assembled using hammers & tools and many parts are hammered to form a uneven surfaces, even paint in certain areas are removed (Patches appears)

Within 3 days, an another technician verified the broken parts and he has provided me the confirmation for raising the request for replacement of the parts and informed that they will reassemble the almirah again after receipt of the materials. He has taken request for repairing the paints.

After many number of followups, the replacement parts were received 2 weeks before. (Mid nov), however, till now no technician have come to assemble the almirah till date.

Moreover, the almirah was so poorly assembled that almost all the doors are not getting closed or not properly working. Even we are not able to open the almirah as the same may lead to more damage to the parts.

Though the almirah has been delivered on 06.09.17, till date we are not able use the same due to above mentioned issues.

I purchased a godrej mattress one year ago in bangalore. It carries warranty of 1 years. Within 4 months o[censored]se its shape got deformed.

Called the godrej customer care in bangalore (Mr. Prasad [protected] & mr. Rahul [protected]), they arranged a technician mr. Giri k ([protected]) and after the check they promised to get it replaced within 15 days.

But its been more than 3 months they didn't replace yet
When i am calling them they are telling stock is not available and will deliver next week blah... Blah...

And moreover these guys are not receiving my phone call too

Horrible service by godrej... Full of false promises...

Dear mr godrej kindly solve it asap

On 1.2.18 we bought an almirah from godrej showroom park street kolkata branch and the same get delivered on the next day. Installation not yet done till today and rituparna das is continuously harassing us with her bad behaviour and accusing us. We were waiting for the entire day on 5th and 6th of feb'18 but they just casually confirm over phone that the installation will not be possible before 7th evening. Even the gosrej store at park street was not cooperating with me. Is this kind of service expected from such a renowned company? I am shocked and seek justice. Invoice no 75894, receipt no 184014.
Regards
Anirban dutta
[protected]

It is sorry to say that i had booked the modular kitchen with your branch at mahagun metro vaishali in november 2017 with assurance of installed the said kitchen on[protected], but company failed to install the kitchen timely and after personal effort kitchen reached on[protected] without doors of the cabinet. It is very bad that the reputed company to do such types of blunder after made the payment of more than 95% of the total amount.
Sanjay bangia from kaushambi ghaziabad. Contact no. [protected] and [protected].

Dear sir,

I have purchased zurina dressing table with stool from ng mercantile pvt ltd located at itag plaza, gs road, abc, near rajib bhawan, guwahati, assam on 23/12/2017 vide their invoice no ng/17-18/001829 dated 23/12/17 but till date your godrej representative have not fitted the dressing table after various calls to the dealer. They give me the date but never comes. It seems you do not take care of after sales service.

Regards,

Madam' sir:
I booked godrej interio kitchen fittings and accessories on 31st. August from kirti nagar showroom after making advance payment of rs.1 lac. Against normal 6 weeks delivery the material was received on 15th. November. Full payment was made on 7th november. Due to gst revision issues (As i was explained by mr amit srivastava - showroom manager) it was finally installed on 21st november/ there were 4 parts missing. Amit 'managed' two parts and got them fixed in mid december stating the claims for the other v2 parts were accepted by godrej and i should receive by end december.
No information till date. I received a phone call from godrej mumbai customer care seeking my feedback. I gave the lady 0/10 and told her the entire story. Umpteen follow ups have evinced no response. The lady at the other end put me through her senior and she gave me a patient listening assuring immediate action would be taken. A gentleman by the name rahul called me up and promised to look into my case. I also offered to pay the air freight charges for dispatching the missing parts. Something seems to be seriously wrong. Its almost one week and he doesn't pick up the phone now. Godrej is making a fool out of me. I would like to bring this to the notice of the ceo of godrej and boyce that how some individuals are spoiling the brand name of godrej that has been so patiently created.\all my records of order, delivery is available with your kirti nagar showroom.
Frustratingly yours
Sujit sengupta

Have ordered 2 sliding wordrobe on 10th jan got the same delivered by godrej on 20th jan. During assembly on 22nd it was found that total 14 items were damaged. Coz of which it couldn’t be assembled. They promised by 1st feb they will deliver the new cubbourd and take back the same. Today morning when i called the service eng says it will be delivered where as got a call from delivery team that they don’t have the vehicle for delivering the same.
I stay in a 1bhk apt in mumbai and my entire house is in mess coz the opening panels are in my bedroom. I am staying out of suitcase as i had to give away the cubbourds so the same can be installed. My bed is dismantled as the cubbourd would need space to assemble.
The cost of each cubbourd is approx 36k after paying perium price also this is service which we are getting. I want to file a suite against godrej for mental hasserment want i am facing since last so many days.

Regards,
Alpa gawande
M-[protected]

Order # 102296 placed on 10/11/17 with the kasturba road, bangalore showroom. No response from kavya, jithendera, asst manager. They don't pick up my calls, both from my landline and mobile.
Complaint by email to [protected]@godrej.com on 17/1/18 until date has not been resolved..
Be extra careful... Customer service is unheard off.. They dont care 2 hoots... Any amount of nasty emails to get a resonse.. All zilch

I have ordered one display cabinet (2 door) on 25th nov 2017 with full amount as advance. The seller confirmed me they will arrange the same within 15 - 20 days. The item is a standard one (Not customized). But even after more than 65 days we did not get the item.

I have been following up for more than two months for the item via e-mail as well as through phone. No reply through e-mail. Even after multiple followup via phone call, it is not delivered.