Godrej Interio Complaints & Reviews

I booked godrej interio vide so no. Woa000062 from a store in gachibowli hyderabad on 16th june 2017.
I was told at the time of booking that i would receive the item within a month.

I clearly mentioned that this booking is being done for my new house which i want to put up for rent as soon as possible and they kept on giving me assurance that the max time that would take for the delivery is 1 month.
Bound by the assurance i went ahead with the booking.

I lost around 2 months of rest for these people which amounts to around 50k rupees.

I was promised by godrej people that i would be compensated for my losses accordingly and they said that they have written about this matter to the management and that i should be rest assured and things would be taken care of.

Now after the delivery of the product even after 2 months i didnt get any response from them.

I want you to look into this matter seriously and provide a resolution.

I have booked a wardrobe (Creation model) along with 4 doors and 2 drawer for the purpose of my daughter's marriage from godrej interio store run by franchisee "eastman" (Address : adya pearl, 1st floor ; 279/a, n. S. C. Bose road ; garia ; kolkata-700047 ; w. B.) on 24th september'2017 against 100 % payment ;
Though i was informed by the shop and their delivery unit, that all materials are ready with them and they are going to delivered on 7/11/17, but surprise to noted that, in two occasions i. E. 7/11 & 11/11 they could delivered only in incomplete manner (Without 2 nos. Drawer) along with a damaged "addon"" panel. After a sincere follow-up, i got a mail in this regard with a content that the missing drawer will be delivered on 29/11/17, but there was nothing mention about replacement of damaged panel,
This above furniture is required by 18/11/17 as per marriage plan, hence a early delivery and installation is needed which should be before 18/11/17.
Higher authority's intervention is required to resolve the issue, else i will be proceed for further move to get compensation towards the harassment, damage my daughter's marriage schedule and monitory loss.

Purchased godrej kreation wadrobe from your bt road branch, kolkata, west bengal on 3rd september. Unfortunately it is not yet delivered. Order no 98392 and 98393 net worth more than 1 lakh. Still waiting to get it delivered. Called the store multiple times but of no use. They told it will be delivered within 6 weeks maximum but even after 9 weeks it is not delivered. Completely clueless where to approach for this matter.
Pathetic service. Will not visit them and not recommend any one.

This is khuzan dastoor
Mobile no [protected]

I have purchased a sliding door wardrobe from godrej interio fort outlet in oct 2016. Order no 0029369. Installation was done in jan 2017 as per our request. From the time the installation has been done there has been numerous problems.
Dents everywhere, we said that's fine, the shelves inside fell once on my head on complaining they came and bolted them.
Finishing not as per the standards, there are so many dirty impressions which just docent go. We were told that by cleaning.
There are so many other small issues as well
Major issue is with the drawers inside, panels of which are faulty /not of the right size as per the technician
They have delivered new panels several times but still the issue is still not resolved. They have so many times delivered the part but each time it was faulty or incorrect and they come to know it when technician comes and try to fix it.
This must have atleast happened 5-6 times.
We are getting several calls from vikroli office from number[protected] from amrita giving assurances that thing will be resolved but to no vain
We even have raised the complaint to their technical head bala subhramaniyam, he just gives false assurances and has no idea even about the product or the problem.
Finally till the problem with drawer is not resolved and it is remaining outside the cupboard only
As per the above it has been more than 9 months now and company like godgrej is not able to solve the issue
I want a refund of my money of rs 33, 554/- because i have completely lost faith in the brand and dont want to continue to be associated with it

We had purchased a steel wardrobe from m/s geejgadiya & brothers, 132-132a, sultan nagar, gujar ki thadi jaipur, on[protected] vide bill no a-68 dated[protected] for rs 26500/-

For delivering the wardrobe at first floor of our house, an amount of rs 1000/- was charged extra from us and was damaged in the process.

The personnel sent by the dealer damaged the wardrobe and the dealer was informed immediately but the dealer has stopped bothering and the brand new wardrobe's lock is not getting properly operational.
After waiting reasonably we today registered a formal complaint no j[protected] via toll free number.
We have been informed by godrej service center that in this case the dealer alone would arrange for its repair. But the dealer is not entertaining us at all. What should we do now?

Dear sir/madam
I have purchased in godrej aristocrat sofa in april 2017 from your alambagh lucknow authorized dealer. At the time of receiving i have clearly mentioned to your engineer that defect, but after a lapse of 6 months no body attend the defect. Very hopeless dealer at your lucknow centerat least dealer have ethical, and moral value to deal with the customer.

Sir i book some product in your dealer balsaarra live at begusari on june
2017. I have already paid rs 2.5 lakh but till dt not a single item delivered at our end. More than hundred times i follow up in dealer and your patna warehouse but dealer is not taking any response at all. Please look the matter

Shyam kamal choudhary
Purnea
Ph-[protected]

It is regd. Invoice no : 80i 24224434. After first installation we found few scratches and requested for door replacement. The replacement item has come couple of month before. After 1.5 years of purchasing the product, installation not done yet. I called several times in your customer care to send technician for installation but no one come yet.

Last call i made on 30th october to your customer care and they were confirming ‎to that "within 48 hour technician will come". But nobody come yet.

This is very disappointing and it is not the professional approach. We will never recommended anybody to purchase anything from godrej interio.

Look into the matter asap.

Thanks,
Bikash

We have placed order for pu modular kitchen to m/s v green furnitures & fixtures at gachbowli, hyderabad ([protected]) as per the recommendations of mr sujit, rm godrej interio at hyderabad ([protected]) on 22nd july 2017 for modular kitchen at our new apartment b903, niharoka exotica, khajaguda, behind dps, hyderabad at invoice amount rs 1, 80, 000. We have paid rs 1, 50, 000 as davce. The delivery should be 2 months. But, till dated they have not supplied door etc. We are not getting correct information. They have not even lift phones. I request godrej to look into it immediately and do needful

I trust this is not the way that godrej company wishes to conduct business with valued customers —
One of your dealers named pragati galleria have committed to deliver the furniture products on time for our upcoming hospital in bangalore but failed to do so and put us in critical situation where we are running the hospital without any furniture's, which is leading to lose our revenue as well as losing the brand value.
I have been with you since the company was founded and have never encountered such treatment before. I here by request you take a serious action against the same and do the need full.
I have attached related documents for your reference. I would welcome the opportunity to discuss matters further. I look forward to hearing from you asap.

Regards
Prakash t
Vp-commercial & it

Dealer details
Pragati galleria
Godrej modular kitchen, home & office furniture solutions
Godrej locks, security & industrial storage solutions
Godrej laboratory & educational furniture solutions

Address
1/3, bannerghatta road, next to mico back gate, bangalore-560030
Tel: +[protected], +91 [protected] fax: +[protected]
Web: www.pragatigalleria.com

I had raised a complaint regarding the rusting of dinning table chairs (Radiance dinning chair) on 15th july 2017. (The product is under warranty when the complaint was raised)
Technician had visited us within 2 days and after verification confirmed that all the chairs have started rusting. Godrej interio call no # k[protected]. I received an sms on 21st july stating that the material would be delivered within 21-30 days. However when the replacement was not delivered, i tried to follow up (Last week of august) and again on 9th september 2017 with alert security (Authorized service provider), they mentioned that that they do not the stock with them and the same has not been displaced from head office branch.

Please look into this issue and since it is more than 3.5 months and i am yet to recieve the replacements and i have been constantly asking for updates but godrej is failing to provide the same.

I had ordered the wardrobes more than two months ago, paid the full amount but the company is not delivering the units. When i call no one is picking the phone. If anyone picks the phone they are very rude and abusive. It looks like they do not have the item and they may not deliver the item. One lady told me that she would not deliver the item for the next two years. I do not want to wait for two years. Please cancel my order and refund the amount.

Hi,

My name is jayakrishna and i purchased one steel wardrobe from godrej store on 26/09/17 from visakhapatnam (Lic building near complex). My registered mobile number [protected] for checking order.

My first bad experience is with inside locker, where the locker door was not closing and locking was not done properly. I raised a complaint and asked to come on saturday. But i literally called 10 times to get the service person from morning (I called 2 times to customer care also), atlast in the evening 6 pm the service person came and repaired it. Here my question is why the product was not checked before delivery, do this company really have a quality check team.

My second one, i paid amount for mirror also when i purchased wardrobe, store person told me they will come and fix the mirror separately, but nobody bothered about that. After 20 days i called the store and at that time they were telling the specific mirror is not in the stock it will take 10-15 more days to come. Its already 20 days passed, still i didnt received the mirror, here again don’t you check the items are delivered or not after paid. Or at least don’t you be answerable to amount paid.

I am wondering how this big brand godrej is managing without proper workers, but soon these guys will pay for it.

Hope i will get proper reply from godrej.

I booked a modular kitchen unit through kitchen decor kottayam on 30.12.2016. I was promised that the unit will be installed by the last week of february 2017. After repeated calling their office, the unit was delivered part by part by last week of june 2017. On installation i found that the colour of the unit differed from what i ordered and the door of the crockery unit ciuldnot be closed due to a bend and the glass of its door has come out and the promissed free gift of chimney is missing. All my complaints to the dealer and your branch office i kochi to replace the defective parts went into deaf ears. Finally yesterday mr. Binay from your branch office in kochi informed me thst tge company's headquarters in bombay is not resoonding to to his request to replace the defective parts. Even after 10 months of placing order i am not abke to use the kitchen. Are yiu going to replace it or are you going to ignore our pleas?. If this letter fails to elicit any positive response i will sit on a dharna in your office in cochi from the 1st week of december.

I have been cheated by Godrej by selling below average quality Hinges and poorest workmanship by your dealer /partner Anagha Home solutions, Bangalore. from day one fit and finish was bad, after jus a month onwards hinges started failing, Now it even broke. the partner is washed his hands saying i am deliberately soiling the hinges. can you give me a solution???

On 15th oct 2017 i brought furnitures from godrej interior vip baguihati, kolkata, west bengal brunch. My order no is w0a008931. The shop people assured me that i will get delivery by 18th oct 2017 as i had an emergency. But today 28th oct 2017 and no one from godrej interior is giving me a confirmed date of delivery. Tried calling godrej interior customer care and local shop but no one is helping me.

I bought the wardrobe on 5.09.2017 .Order no is 53502 and the amount is rs.31120 .The wardrobe was delivered on 18.09.2017 and the middle back panel was not there during installation as it was not delivered . I informed Saltlake office and I received a mail from Avijit Malik([protected]@godrej.com) on 14.10.2017 which stated that sales order no WOA007815 will be delivered as per availability . Still the problem is not solved.Its been 55 days after my order.Delivery and installation pending. I have replied to mails many times but received no replies from the other end.I have contacted the showroom many times but they couldn't tell me exactly when this issued will be resolved.

I have purchased the above product during furniture exhibition on 21/8/2017 at nehru center. I was promised to deliver it within a month. But i have not heard anything yet. I have rs.42968 /- on the same day. My order no. Is 71762. If you cannot delliver, please my harden money at the earliest. I am a pensioner.
Reciept no. And dt. Cc 0002742

My name is dr. S. A. Momin.
Mobile no. [protected]

I have purchased sliding and storage from godrej abids, the material came to my house 3 days back yesterday person came and told remove bed unless we can't install almarah, once remove call me when i removed my bed and calling from yesterday, no response and not saying when they will come also.
Very arangant response by installation head and show room abids staff also, pls request very bad response by godrej staff.
Kamesh, alwal,
Secunderabad, cell : [protected]

Dear sir,
Till no Action and no reply godrej support Team.

sajan v
[protected]
Hide quoted text

On 5 Oct 2017 8:30 am, "Sajan Kuthiyathodu" wrote:
Thank you for your response.
till no action.

sajan

On 3 Oct 2017 11:38 am, "Godrej Appliances Support" wrote:
##- Please type your reply above this line -##
Dear Sajan Kuthiyathodu,

Thank you for contacting us!

This is to acknowledge that your request (127300) has been received by the Godrej Smartcare Service Team at our Head-office in Mumbai. We will get back to you as soon as possible.

Our email / on-line support team is available from 9 am to 5 pm - Monday to Saturday.

Our call centre can be accessed 24x7 on[protected]Toll Free) /[protected]from BSNL / MTNL land lines).

In the meanwhile, if you have missed out on providing your contact / location details, kindly reply to this email with the same. This will enable us to forward this ticket to our branch team nearest to your city so that they can address your query at the earliest.

In case you have contacted our call centre earlier for this particular issue, please do send us the reference number issued by the call centre, so that we can link this ticket to your call request.

We assure you the best of our attention and services at all times.

Regards,
Smartcare Team,
Appliance Division,
Godrej & Boyce Mfg. Co. Ltd.
Mumbai 400079.

Kindly note that this is an automatic response and is for your reference only.

Please Note:
We at Smartcare handle service issues related to Godrej Appliances, viz.: Refrigerators, Washing Machines, Air Conditioners, Microwave Ovens, Chotukool, Water Purifiers and Home UPS.

In the unlikely event, your issue is related to a product / service of any other department / division of Godrej & Boyce Mfg. Co. Ltd., please be assured that we will forward your query to the concerned team so that they can contact you.

To add additional comments, reply to this email.

Sajan Kuthiyathodu
Oct 3, 11:38 AM IST

Dear sir,
I am sajan From Kochi in kerala state. 2015 th me buy fridge and washing meshine in fridge house kochin ravipuram.so that time washing meshine RAT MESH not inbuilt Iam continuously followup till time.superwiser and manager no replyed this case.so please solve the long time issue.

Thanks,
sajan v
Reg.mobile no.[protected]