Godrej Interio Complaints & Reviews

Few days back i purchased 2 ac's from amazon and requested godrej toll-free for installation of ac. The service orders for the installations are [protected], [protected]. Godrej promised us the installation of ac is free as it is included in the overall price that we purchased from amazon website. But to our shock the service engineers who visited us on jan 4th 2018 charged us 2200 rs saying that 2000 rs for installing both ac's and 200 rs for their transportation. As my father is not aware of this free ac installation he paid the money. From past 5 days we called the service engineer and asked him to refund the money. The service engineer acknowledge that he has to return money but he is not returning. Godrej people please help us in getting the refund of 2200 rs collected by service engineers from us.

Gruha lakshmi gadiparthy.

On 23/12/2017, i have paid rs.4930 vide sbi cheque no.778413 dated 23/12/2017 (Narendrapur branch, kolkata) for wardrobe painting (Prince grey colour). Technician sri. B. Chartered has visited against service call no.454277. Since last friday (5/01/18), everyday sending messages from logistic branch over phone for lifting of wardrobe, but didn't turn up for lifting till date. Claiming compensation for inordinate delay in action against payment of rs.4930 in advance to m/s godrej. You are requested to send suitable instruction to field formation for immediate lifting of wardrobe.

With regards
B. Dear
Narendrapur, kolkata-700103

I had purchased 1 chocolate king size bed and 1 mattress in october 2017 from m/'s horizon, seraidhela dhanbad. I had paid full amount at the moment and they told me that goods will be delivered at your doorstep along with original bill and some supplemental item. But sorry to say despite of several phone calls and visit, i have not been provided original bill and supplemental item till date.

Please let me know is this way of functioning of godrej interio.

I have purchased one dining table brawn with 06 pcs. Chair on 05.03.2017 from glory furnishers pvt. Ltd, taldanga gt road, chinsurah, hooghly, pin-712105 & tax invoice no.-15505 dtd.05.03.2017, & one money receipt no.-21223 dtd.06.03.2017, total value-rs.45, 300 are attached herewith. Photos of rusted stands of dining table & loose/broken white round of chairs are attached herewith for your necessary action please.

It is seen that stands of said dining table are rusted & 03 nos. Chair are defected as side white round rings are loosed. One of them is broken as it​​ fallen from chair. It is unexpected from reputed company's dining table & chair. It is costly materials. It seems to me that it"s made of bellow quality materials. There are no suffient space to your provided space to load all photos. So only 2 nos. Photo have loaded. Tax invoice can not load.

My full adress - ashim kumar biswas, 15/b, jagadish bose road, b - block, beside bharat sevashram sangha,, nabagram, hooghly, west bengal, pin code - 712246. Mobile no.[protected].

So, i requested you kindly change my defective dining table & chair immediately.
Early action is required as reputed company.

Alexandrio sofa purchased for rs. 31, 387.50 started developing cracks within a year of purchase. Initially i was of the impression that the cracks were minor scratches. The cracks started increasing day by day and now the sofa is not usable. My hard earned money is looted by godrej interio by selling a sub-standard quality product for premium price. I have not listened to these warnings and now i am repenting for the same. It is understood that alexandrio sofa is discontinued by godrej due to quality issues and customers who had purchased this product lost their money.

In view of the above, you are requested to refund my money or replace my product with a new one since i was cheated by godrej by selling sub-standard quality product.

We hv booked office chairs of worth rs 59552.00 to your dealer - gupta furniture veethika, kanpur on 14.12.2017. They promised us to deliver the same within 3-4 weeks. But yesterday when asked for my booking status, they told us that it would take another one month to deliver our purchase order. This is very unprofessional way.
Please do the needful.

Hi godrej interio customer service,

This is regarding the complaint p[protected], problem is still not resolved but your technician closed the complaint without customers consent.
We have purchased a slide and store pro from godrej interio store sadhu vaswani road pune. Product was not installed properly. One sliding door is not smooth in operating. It is scratching the other door and is not smooth as other door. Sample product was very smooth at the store.

I have complained about this problem 3 times to your customer care but they close the complaint without our consent.
Technicians are not able to fix it seems to be a problem with the product. I have complaint about it at the installation time itself but your technician told that it will get smooth by time.

I request you to look into this issue on priority.
Hoping for instant resolution. I am not impressed with the godrej customer support though.

Our registered mobile number is [protected] and alternate number is [protected].

Thanks,
Akash

Dear sir / madam, we purchased the mattresses from godrej considering it to be a reputed and well established company. The mattress comes with a 3 year warranty, however within the first month sagged, making it impossible to have a peaceful sleep. We complained for the same on september 19, 2017, the technician was prompt to attend on sept 24, 2017. He took the pictures, copy of bill, and all the measurements, with a promise to get the mattress replaced immediately. But till date nothing has happened. We kept on following up with the complaint on the toll free number [protected] and periodically, we receive a call from no. [protected]. The person tells us that the complaint would be resolved soon after getting all the details again, but no action till date. It was never expected from a great company like godrej, it is not a fly by night company, i guess.

Regards,
Madhu
Mob:91-[protected]

Booking reference : 98689 dated 14/11/2017.
Dear sir,
1 sofa model Rio 3 seater and 1 shoe cabinet booked on 14/11/2017 . On 9/12/2017 it was given to understand that the said materials have been alloted and awaiting delivery and requested for the payment of the balance amount. Accordingly on 10th December 100% payment was made.
Though sofa has been delivered on 12th December, shoe cabinet is yet to be delivered. Your Tobin road branch at Kolkata is reluctant to get any pain against such non delivery of the furniture beyond the commitment made by godrej. It is therefore requested to please look into the matter and inform the status immediately or otherwise refund us 100% cost of cabinet including interest. If nothing is heard then I have no option but to knock the doors of consumer forum for such violation.

Sir, had bought a recliner sofa in 2015 but by 2016 itself the levers were not working and also the springs were giving way. Exactly after a year when the warranty is over. Had called the service centre few days back and the survey was done promptly. After 10 days got a quote for almost 1/3rd of the price paid for the sofa. Upholstery are in satisfactory condition but the cushion & spring, lever need to be changed. Quote includes change o[censored]pholstery too. Called the service centre to discuss about the quote but it was quite discourteous and unmaking of a brand like godrej. Bought godrej for its brand value but seems the treatment is like a way-side vendor! So what should i do with the junk. Do you think i will a godrej product in future.

I have purchased dual magic 6" (6 by 6) mattress on 19-04-16. Lot of issue in the mattress.
1. Fungus issue
2. Sagging issue
I have complaint in the shop (Aug 12 2017) and they given bangalore dealer no name rahul mandal - [protected], (Nov 13 2017) he said send me the photos through whatsapp, i forward and he taken 1 week time for response, later he said with in (Dec 8th 2017) two days we will replace the mattress, but still now not happened. Now a days i called him he avoid my call he didn't response my call, i send the whatsapp aslo he read and didn't reply. Please dont buy godrej mattress.

Regards
Santha kumar
[protected]

1.I booked a 3 door Slimline Locker Almirah on 08.10.2017 and after lot of chasing and follow up got delivery on 28.11.2017 that too with a broken mirror which we did returned, not sure when this will be replaced.

2.The best part is this almirah was bought as part of exchange of our old 2 door steel almirah even after chasing Lulanagar Showroom (Rohit K) and several Godrej delivery vendor (Kiran B) our old Almirah was never picked up.

3. We were supposed to received a refund due to GST rate change from 28% to 18% which never happened.

It seems there is total lack of communication between showroom, transport and other Godrej middle man stuff. Lastly now these people have stopped picking up phone or reverting to calls .I had a pathetic and terrible experience with Godrej & Boyce mfg co ltd. Appolo square building, Sahaney Sujan park, Lullanagar, Pune 40 showroom

This is ashish srivastava working as scientific officer in bhabha atomic research centre, mumbai.in 2011, i had purchased a king size bed and a dressing table. Within 4-5 years, both products gave a problem and last month i had lodged a complaint at godrej customer care (B[protected]). A engineer came to visit at my house at anushakti nagar, mumbai and he told that i will get a seperate call from godrej and then i need to send the photo of bed and dressing table.in another few days, i got a call from a mobile number [protected] and she gave me mr. Rakesh number ([protected]) and asked me to send photos. I send the photos through whats up (The same is attached here). Till then, i am waiting and there is no further action from your side. I even tried to call mr. Rakesh about how much i need to pay for repair but, most of the time this number is either not reachable or switched off.

This is not a expected post-sale service from a reputed company like godrej. I also visited your godrej store at vikroli and explained that same to the sales officer. But, he told me that godrej can not provide any help if the product is discontinued.

I am planning to purchase sofa and dinning table. But, i am afraid that within few years, in case if there is some problem, i might face problem in post-sale service. I also explained this problem to few of my friends at barc and they are also dual minded whether they should go for godrej or not.

I request godrej to take an immediate and strict action in this regard so that i can got satisfactory post-sale service.

With thanks

Ashish
—
Dr. Ashish kumar srivastava, ph. D., insa & dae-ys
Scientific officer, - f
Bhabha atomic research centre, mumbai, india
Phone no.[protected]O); 0091-​[protected] (M)

Even after making full advance payment of rs.7428/- on 07.11.2017 againstr my above order, i am still waiting for the delivery of the goods i have ordered. What is all this going on at reputed organisation like yours? It seems seems you are using customers money for other purposes. It is true you are running your business from your customers 100% payment against purchase order and delivering the goods at your will. I don't know how long you can carry on like this

Complaint no. C[protected]

Following up with godrej for last 3 months for replacement but no response. And their supervisor calls and says it will take 6 hrs to repair at home. If its a long process recommend to replace the sofa at the earliest. To buy a new sofa and repair it within 3 months is not at all acceptable form a reputed company like godrej.

Requesting godrej to look into it and replace the same at the earliest.

Purchased "kreation 4 door cupboard with locker and extra half shelf" from apm mall store, ahmedabad on 22nd november 2017 with specific instructions to deliver before 24th december 2017 (As i am leaving ahmedabad for 4 months after that).
Cupboard was delivered on 29th november 2017. However, no locker and shelf was delivered.
Till date - 15th december 2017, i have been chasing people around to deliver the remaining materials but no response.
I have approached store person as well as customer service in mumbai for the delivery but no confirm date also has been provided.
Request you to escalate the process of delivery as i have been waiting for long for the remaining materials.

I have purchased godrej rocking chair thames model, from 4s interiors november 2016 damana square bhubaneswar, chandrasekherpur pin-751016,
I am a permanent customer of the godrej furniture from that show room since it is a very short distance from my residence. But the chair has been damaged, but due to several chasing 4s interiors is not paying attension in my complain. Unnecessary they are killing time to lapse the warranty period. Even i have lodged complain in the show room december 2017, 2nd still they have not attended not responded.

Good day,

This is to inform you that i had bought godrej frost free refrigerator 304 ltrs
Double door in 2007.
In july 2016, there was some issue in refrigerator so i requested for technician
Visit for repair in call center. Technician mr. Pradeep solanki
Visited the home for repair. During repair, we asked from technician if new
Shelfs / trays for refrigerator available in company as we need them
Because our shelfs are almost damaged.
Then technician convinced us by saying if you take amc for your
Refrigerator, i will arrange for same and dropped at your home by paying
Cost of shelfs/trays.
As i was satisfied with godrej company products and convinced by
Technician, immediately i issued the cheque to technician for amc.

Thereafter my wife and myself has been contacting at regular intervals
To mr. Pradeep solanki technician for arrangement of shelfs/trays.
But he was keep on delaying and not answering our calls.

Later in 7th sept 2017, my wife contacted godrej customer care and request
For shelfs / trays. Then she came to know through same technician that
Company is not making shelfs/ trays for our refrigerator. So she
Contacted mr. Dilip/ mr. Kuldeep senior personnel of franchise from
Where technician visited in order to make some alternative arrangement
As without shelfs/trays how the refrigerator can be used. The response
From mr. Dilip was very bad. He was talking rudely to my wife. As i was
Not in india otherwise i would have taken this issue ahead that time.
Mr. Dilip not only misbehaved and closed the complaint without
Consulting with customer.

Finally when i came back to india and again registered the complaint
Vide d[protected] on 1st december. Then same technician visited
My home and promised that he will check again for arrangement
If possible as he only sold the amc with wrong committement.
But i surprised to know on 6th december through sms msg
That my complaint again closed mentioning i refused to pay.

Soon after i re-register complaint vide d[protected]. Also
Contacted area manger of godrej delhi mr. Priyansh gupta and
Mr, ajay kumar on same day 06th dec 2017 and briefed about all above
Mentioned issue. Still waiting response from them.

Basis above all i officially registered a written complaint for
Following issues and will take the matter ahead till i don't get
Satisfactory response from godrej.
1. Selling of amc with wrong commitment by godrej franchise
Technician mr. Pradeep solanki
2. Rude talk/ misbehaved by godrej franchise personal mr. Dilip
3. Closure of complaints without consulting / visiting the customers.

Hoping for prompt reply and response.

Your sincerely
Jitendra arora
Address: 163, nimri colony, ashok vihar phase-iv, delhi.
Mobile no. [protected] / [protected]

Sir,
This is to hereby bring to your kind notice that i shri sukanata kumar mondal, resident of ad 134 rabindra pally, kestopur kolkata -700101, have purchased a slimline three door wardrobe of ivory red colour from godrej interio store mohini palace, jyangra saha bagan, kolkata 700059 on 28/10/2017 vide cash payment receipt no.-wwc000060, where i have paid the full price including all the taxes. The said product has not been delivered yet to my registered address and the store has not even cared to inform me about the delay; the only answer that the store has provided me against my queries is that the product is still in transit. More over when in a recent visit to the store i offered to upgrade the selected product from ivory red colour to ultra marine blue colour at a escalated price, which was vehemently turned down by the store manager. Shri saugatha bannerjee with salesman code -901053 was the person who dealt the sales.
I am hopeful that you would kindly upgrade the item from ivory red colour to ultra marine blue colour, and deliver the product to my address as soon as possible.

Thanking you,
Sukanta kumar mondal

Booked tv unit (Small expo unit)
Order no 406856 on 14/10/17 from baguiati interio showroom
Till today not delivered and they are reluctant to communicate
Mr tanmay was sales representative who entertained us, but he is transferred to brabourne road branch now so he doesn't communicating at present.
Whenever contacted with baguiati branch they are lingering the issue..