Godrej Interio Complaints & Reviews

On 20/05/2017 i visited godrej interio showrom at behala chowrasta, kolkata for a 7ft by 6ft matress. The saleswoman ms rima showed us different products and i opted for a godrej orthomatic regular mattress having dimension 7ft by 6ft. But when preparing the bill it was found that the dimension of the product was mentioned as 78 inch by 72 inch. I objected as my requirement was 7 ft by 6 ft i. E 84 incg by 72 inch. Then the saleswoman told us that the 78 inch by 72 inch mattress will be fit for our devan. I believed her words. The mattress was delivered on 24/05/2015 but it was found that the mattress falls short by 6 inch along length because it measures 78 inch instead of 84 inch. I contacted the showroom and it was told by the saleswoman that he would contact her head office at salt lake and call back me on the next day by 4 pm. But nobody contacted me and when i called the mobile number which she had given i was intimated that she was on leave. I contacted her on 26/05/2017 and she has confirmed that nothing could be done at this stage. I objected as it was her fault because i was looking for a 7ft by 6ft mattress. But she said that nothing is possible. I request to look into the matter and arrange to provide a customised product of the same quality at the same price to me otherwise the amount may be refunded to me and the product withdrawn.

We have received the cupboard from sarada agencies - velachery on 21-May-2017. The product got damaged during transit. One of the slab got damaged. Also, one screw got missed. Please do the replacement for the mentioned issues.

Date of incident:[protected]
Company name: Sarada Agencies
Company location: velachery, Chennai.

Note : I have attached the image of invoice& cupboard.

Product purchased from amazon on 3rd oct 2016.. Out of order since april 2017.. Last complaint lodged on 4th may 17... Still part is not replaced... Just pushing dates..3 engineers tried to repair.. But failed.. Very poor n disgusting service. Many calls were made to customer care & service centre.. Evrytime promised to replace part within 24 hours.. But still complaint in resolved.. Want replacement of product rather than repair

I have ordered two expandale wordrobe on 28.3.17 half payment done then after full payment done on 13.4.17... My one wardrobe is still incomplete due to your fault that orderd body part was 400 and received 450 after so many complaints done to aadinath furniture mall surat... Still its not resolved it has been done almost two months... I was told that from aadinath furniture mall you are not replacing body due to lake of packing labels details.. But no one keeps such garbage in home it has been thrown... Its height of customers harrashment... Pls rwsolve the issue soon...
From hetal patel
Mo no [protected]

I have purchased ac in 2014 and i selected godrej as i was hopeful that godrej will provide best products as it is one of the best companies in india. But now i am facing regular malfunctioning of the product.in 2016 the service engineer told me the reason of its dis functioning is due to the leakage of gas. I paid 3000 rupees for repairing. This summer also i faced same problem and service engineer pointed out that the reason is again the leakage of gas and demanded 3000 rupees for repairing. As a customer i am totally disappointed and i am worried whether i have to spend a huge amount on my ac every year. Many consumers of ac of other companies told me they never faced such problems. I bought my ac from the shop kannnankandy vatakara, kozhikode, kerala 673104. I would like to replace my ac
My mail id [protected]@gmail.com

Sir,

We bought a cupboard from godrej interio mega store nh bypass kochi. The problem is that we paid the bill amount on 17/4/17 and the cupboard is not yet delivered. Todays date is 17/5/17. They never informed us anything about this delay. Everytime we phoned them, they give silly reasons like the colour is not available. What is the real problem behind this? We are one of your loyal customers. We want an immediate and favourable reply from your side.

Yours faithfully
Arun alex

Purchased below items from godrej interio
1. Carbo seater sofa (2 nos) - 12952/-
2. Crystal coffee table (1 no) - 5819/-
3. Milan 3 seater sofa (1 no) - 19964/-

I opted for emi payment with bajaj finance

Processing fee - 750/-
Bajaj emi card fee - 350/-

Initial payment - 3000
Advance emi - 12278

Installment period 8 months - 05/08/2017 to 05/07/2017
Monthly installment - 3228 /-
Total amount paid by emi installments = 25, 824/-
Initial payment+advance emi = 15, 278/-
Total amount paid = 41, 102/-

Total charges to be paid (Item charges +processing fee+emi card) = 39, 835/-

Excess amount paid = 1267/-

Repeated request was made to mr. Swaroop d. Desai, asst. Manager, customer relationship executive - sales (South) godrej interio but there was no proper response from mr swaroop d. Desai, rather refused to refund the extra amount paid.

I request you to forward this complaint to the concerned authority/person and refund the excess amount paid earliest.

Thank you

Hi Sir/ Madam,

Am annoyed with Godrej Interio company, as I have placed my order before 2 weeks and still I didnt get my almirah.
Please find enclosed Invoice bill for details.
I purchased Godrej Almirah on 2nd May 2017 with assurance that my product will be shipped before 2 weeks from date of purchase. I had done complete payment at Godrej Interio Showroom, Gachibowli, HYDERABAD.

Can you please assist/ help in escalating my concern to get the product soonest else my money back with interest immediately. I have already wasted my precious time walking to the showroom couple of times.

Regards,
Uday
[protected]

I have purchased a coffe table from flipkart as it is prepaid product i have paid the amount while ordering the product.
I did not recieve any call or msg however i got the mail that product has been delivered and installation completed though i did not receive any produxt how thia possible. Past 1 week i am trying to call customer care and everytime they are saying that issue already escelated and will be resolved. I dont know how many more days they will take to resolve this issue. Very bad experience with flipkart.

Reg: (a) Withdrawing of my complaint dt.18.08.2015 originally addressed in the
name of National Head Consumer Service, Godrej Boyce Ltd. Mumbai since the matter is unresolved and long pending

(b) Taking back of a pair of Wadrob-H doors lying with me since Dec.2015 which were delivered free of cost vide Invoice No.SAC/16012090
dt.11.12.2015

Note: I have purchased a Wadrob H in the month of Feb.2015. Since one of the door of the wadrob is with visible colour patches, made a complaint for replacing the same. The doors delivered for replacing the existing doors vide above invoice are also contains metal damage and the same are lying with me since then.

I sincerely request you to strengthen your complaint redressal mechanism. It should be brought to logical end in minimum possible period.

Hi, Team

On 28th April 2017 one person from Godrej came to fix my Cupboard issue and took Rs.350 as service charges for which I have not received invoice so far

Malhar Enterprises
Sachin [protected]
Already informed Godrej Interior Helpline it was told me that Invoice will be mailed.

Regards,

Ashok Advani
Rachana Garden Daffodils
B702
Mulund Colony
Mumbai 400082

[protected]

My name is V Srinivasa Rao addressed A-108, KSR Pleasant Valley, Marripalem, Visakhapatnam - 530018. my phone No is [protected]. I taken sofa from Godrej Interio, Visakhapatnam in 2012. The sofa teared at the joints and looking awkward. Please provide repair to the same at the earliest. And it contains dust in the all nooks and corners. Please rectify the same.

I had purchased a 3 door wardrobe from Godrej Interio at Naktala showroom, Kolkata. During the installation process some denting in the parts were noticed. The technician informed that same will be replaced at the earliest. The Call No. is 446041 dated 14 April 2017.

I have not received a single response from Godrej interio till that date. In fact I had talked to the Service Centre at Kolkata (Sarkar Enterprise) and also your call centre but with same of set of reply "we will get back to you".

I had purchased the article with some purpose behind this on certain occasion. But I am disturbed now. I was not expecting the same from a company like Godrej.

I want the issue to be resolved at the earliest or take back the article which is lying for 2 weeks in my house.

Hope an early action will be taken

I thought that Godrej will be the right manufacturer for office furniture. With that in mind, I bought an office chair. To my disbelief, I found the chair I bought a useless piece of office chair. The local manufacturers make a better office chair. I wonder how all those big industries and offices who must have bought Godrej office chiars must be feeling lousy to use these chairs

I bought a four door wardrobe with wooden doors. The delivery was late and they could fix only three doors
.one fourth of the wardrobe Os not assembled due to defective piece.

They said they will replace in couple of days..but now it's over a month. And the showroom guys just give false promises. The assembled three door wardrobe is also flawed.

The parts within are not good. The rod for hanging clothes keeps falling every couple of days..

I am shocked.. This is the product and service of so called reputed brand. I m thinking of going to consumer court

Dear Sirs,
I am one of the proud owners of your make hazel four seater dining table with square legs. i In the top frame assembly there are four corner pieces tightened with allen screws to make it a rigid enough frame.Over a period of time these pieces have got broken and they need replacement.Please let me know how to get six pieces of these pieces either by courier of your local show room in PUNE.
My address and phone number are provided below.
B.Vijayalakshmi.
E108, Kohinoor Viona, Pimpri, PUNE-411018.
Mobile: [protected].Please reply by return.
N.Balasubramanian.
[protected]@gmail.com

I had bought a bed, side table, study table, wardrobe, side tables.
There were defects which i noticed in some items and have been following up from feb. Had called their call center in feb who came and checked the same and told me that fresh items would be sent. Had waited for a month and called their call center again and it was told to me that your defective items were replaced as per their record. I was shocked to hear the same and when i told them that it was not they adviced again u pls raise a complaint.
I did so but with no result as no one turned up as per the time and date i had given.
Went to the showroom from where i bought but they just tried to shed away their responsibility.
When i was firm on my stand that they have to support me as they had sold me the goods they call their service center and i was told some one will come
Again waited the entire day by no one came
Agin i went to their showroom now one of the show room manager took some initiative to send a person
Total 14th april the replacement items had come don't know when they will be fitted
After sales service extremely bad and they give false commitment and lie. They violate the terms and conditions on service level.
Godrej interior a reputed same in indian industry, just don't know how they can take customers for a ride kits simply cheating on the service level committed.

I purchased a Recliner Sofa from Godrej Interio in Pune. The quality of the sofa is very poor. One get's back ache by sitting on it for 5 - 10 minutes. The cushioning is extremely bad.

Multiple emails, calls and visit to their Interio store on Nagar Road has done nothing to resolve my issue.

Further, when the warranty claim emails are sent to Godrej Interio, they don't even acknowledge the same.

Really cheap behaviour and quality for a reputed brand like Godrej Interio.

I raised a complaint against Godrej Interio Sofa and Furniture on the governments consumer forum and Godrej Interio is not even responding there.

Please be aware before buying any Godrej Interio product thinking it will be quality. In my opinion, Godrej Interio is just selling cheap Chinese goods in their brand name.

Please be aware that Godrej Interio does not provide any service and usually do not respond to your follow ups as well.

A cheated Godrej Interio Customer,

Sameer

I had purchased godrej '1ton spilt a/c 5*' on 26th march and it has been delivered on 28th march. As committed by snehanjali back office team, there technical support team supposed to come for installation on 1st april but till today there is no any confirmation. I called to snehanjali back office team at various times but there executive name dikshita behaved very badly as like they are giving me a/c on free basis.

My experience with snehanjali for 1st time purchase is very bad. As per my knowledge they are believing only for sales but after sales service wise rating is below zero.

I m giving 1rating between one to five as i don't have any option below one.

I've booked godrej interio futter dressing table(Rs16399), floyedsingle bed(Rs16162), , geniss study table(Rs17188), dual magic matress(Rs9414)on26/2/17at M/s Harsitha enterprises, gajuwaka, visakhapatnam26 and paid advance Rs25000 Receipt no28927. On 23/3/17 showroom called me for balance payment and paid remainingRs 30404 Receipt no28959 on that day. On24th items delivered to my address but mattress not delivered & on delivery accknoledgement of dressing table customer name&ph.no found different.Informed to show room. On 25th, installation acknoledgment also name not changed.While informing godrej customer care, they told that dressing table & mattress not registered, so they are helpless. So far mattress not yet delivered after one month of booking and full payment also.