Godrej Interio Complaints & Reviews

Dear Jyoti,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Dear Jyoti,

Your complaint has been closed as on 28th June 2016

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on[protected].

Regards,
Godrej Appliances Team.

Dear Dr Vignesh,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint regarding our product/service.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.
You can get the complaint number by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team.

Dear Dr Vignesh,

We are still awaiting your contact details/ complaint number. Request you to send in the same as this will help us
resolve your issue at the earliest

Regards,
Godrej Appliances Team.

Dear Dr Vignesh,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on[protected]/1800 – 225511.

Regards,
Godrej Appliances Team.

Godrej Interio — Locks of triple door almirah needs to be changed

Locks of triple door almirah needs to be changed. It is not working properly. The whole lock is coming out.

Godrej Interio — refrigerator light not on

my refrence no D[protected] NOT SOLVE MY PROBLEM

Godrej Interio — Godrej Kreation Almirah

Never think of purchasing Godrej Kreation Almirah /Wardrobe. There remains wide gap 5 mm between the door and main body. It gives easy passage to insects, lizard and moist air, which defeats the very purpose of steel almirah.

Hi Team,
I registered a complaint D[protected] on the 30th of April 2022, Customer care ask me to call on a number [protected], and the person replied that a technician will be visiting on the 1st of May 2022 afternoon.
when no one visited till 04:00 PM I again called on the same number but had no luck,
Finally, I again called customer care and they gave me another number for escalation which is [protected].
I tried this too 3-4 times with time intervals but no response.
I call today in the morning customer care they told me that now they are escalating it.

At 10:22 AM I received a call from [protected] and he said Technician is visiting us in 30 minutes.
A technician visit our house and said he just came to check the level of GAS and someone visit gain tomorrow to fix it, when I ask him why there is too delay in service, no one is responding to the number given by Godrej customer care, he simply replied he don't know.
I ask him can he connect me to his BOSS on his mobile, he dialed a number and I ask the person for the unprofessional behavior of responses, after committing to send a technician on the 1st of May afternoon and after that not picking up the calls. he said that they the do like this (TO FIR KIYA HUA).

I asked that now this guy is saying that he can't fix it and another person visits again tomorrow.
I asked it is not accepted, he asks to me show the extension of warranty papers, I said I did it online and +Godrej customer care update me that you have that,
He said " Paper dekhna humara haq hai, though they have has already given me services 3 times in past.

Finally, he said if you show me the papers they will fix the issues today otherwise tomorrow.

I again called Godrej customer care and -ask for help -and the representative share an email ID "[protected]@gdrej.com" and i was supposed to receive a call from customer care for help. which I haven’t received so far.
NOW I HAVE QUESTIONS:-
1. What is SLA of services we have registered for?
“humara kiya haq hai” ??

Godrej Interio — Trident junior table not delivered

Trident junior table ordered on 17.10.2015.delivery period said was 3 weeks.product yet to be delivered

No action is taken by godrej interio still now. if they do not comply, how shall i proceed . thanks
Dr.T.K.Hazra.
I paste the previous complain letter for your ready reference.below.
How long i wait as the compani is not responding .They are noy finishe=ing the remaining work in the modular kitchen .They had given different colous of my modular kitchen .
I have ordered for godrej modular kitchen on 12/9 2015. On beheaf of r.S system asst. Manager sales godrej interio mr soumik sanat khan came to my residence ant received rs/- 80000/- (eighty thousand by a chaque if state bank of india cit road branch chq no-615760.Dated 12/9/2016. He told subhajit of godrej to supply the material to my flat at newtown street no 251 house no da 109 . There was much delay .After repeated request to start the work, some material was supplied . Then they send samarjit singh ( mob no[protected] . Came to my flat on 21/12 15 (i.E 3month 9 day has lapsed) to collect a chaque of rs/-67650/-o[censored]nited bank of india cg=haque no 120000'from me on 21/12/15 he also took another chaque of rs/- 30000/-( thirty thousandfor civil work like - himalayan rock, sink(19x16 ) and granite block by a chaque of sbi chq no 279421. I complain to the customer care for such unusual delay. Then he started the work after about 7-10 days . But again left without completing the work. I am under pressure from my co-operative society . I am suffering from mental strain i am 62 years old, and suffered mild heart attack by chasing them over phone . They switched off their mobile phone . Irequest you to do the needful to complete the unfinished work soon, otherwise i shall be bound to move to consumer court.
Dr.T.K.Hazra
address 302 a.P.C. Road, ideal heights block -c flat no -18b . Kolkata -700009.
Mobile no [protected]. Land no[protected].

Godrej Interio — New chair malfunctioning. Poor after sales service.

My new godrej chair is malfunctioning within 1 month of purchase. The product is covered under warranty. Despite complaints, no technicians have attended or visited yet. Irresponsible behavior towards consumers by Godrej Team.

Dear Mayur,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint regarding our product/service.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.
You can get the complaint number by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team.

Dear Mayur,

We are still awaiting your contact details/ complaint number.

Request you to send in the same as this will help us resolve your issue at the earliest

Regards,
Godrej Appliances Team.

Dear Mayur,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on[protected]/1800 – 225511.

Regards,
Godrej Appliances Team.

Even Godrej Service Centre closed my request no. A[protected] mentioning as customer refused to pay.

The concern is that why should I pay again for the Panel which I paid already

Dear mehuldalki,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Thanks for your quick response.

The service center approached me and telling technician will visit to see PCB and will change but if not in stock will take 15 days of time to replace.

I would like to mention that executive from Service Station has closed my ticket no. A[protected] mentioning that customer refused to pay. Kindly reopen the request to get it closed in proper way.

Your immediate action is highly solicited.

regards,
Mehul

Dear Mehuldalki,

Your complaint has been closed.

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on[protected].

Regards,
Godrej Appliances Team.