Godrej — Non delivery of Regrigerator bought through CSD | |||
I submitted a supply order issued by Canteen Stores Department, Chennai on 24 Feb 15 for supply of One Godrej 221 Ltr Refrigerator GDE 23 BXTM to SUSHMA FORMS & AGENCIES, 421/H, POONAMALLEE HIGH ROAD, ARUMBAKKAM, CHENNAI 600106. LSO NO. 170018 DATED 24 FEB 15 AND their delivery challan no. 2564 refer. Initially I had a colour choice. It was told that it may take around 20 days to despatch the item and item would be despatched on receipt of the same in the desired colour. However, since the item was not despatched even after lapse of 20 days, I requested them to send a refreigerator of any colour available on stock. It was then told that no fridge was available on stock and next stock was expected after another one week time. When I contacted yesterday 23.3.15 and today 24.3.15 they (MR. KARVANNAN [protected]) says again that it will take another one week. Undue delay in despatch of item to Tuticorin as agreed is not acceptable. Freight charge of Rs. 600/- has also been paid for sending the item to Tuticorin Kindly intervene. Wing Commander V Rajagopal (Retd) [protected] [protected]@yahoo.co.in Was this information helpful? | |||
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3 Comments | |||
Comments
With the intervention sincere follow up from Mr. Arunachaleshwar, the Chennai Area Sales Manager, the item was invoiced on 27 Mar 15 and delivered to me on 28 Mar 15. Thanks for the efforts made by Mr. Arunachaleshwar and for resolving the issue on a fast track.
The complaint may be treated to have been RESOLVED.
The complaint may be treated to have been RESOLVED.
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