Great Eastern Appliances Complaints & Reviews

Very poor installatn service.I bought d ac 2dys ago, nd i adviced dem 2 installit by today bcoz i've e go out of station tmrw.They agreed bt when I called today, they said dat d installatn would b done withi 48 hrs n hanged d ph without proper explaination.I am a customer, bt they treat me as I owe them smthng.I'd not expect such behavior 4m ur end.

I purchased a 1.5 Ton Panasonic AC from Great Eastern Retail Pvt. Ltd store at Barabazar, Chandannagar on 31.05.19 (Order No. CNG/SO1920/01848 for model No. Panasonic CS-WU 18VKYF/1.5 TON SPLIT AC.)
It is strange that after 12 days I have not received the purchased material. The concerned person of the store informed me that after 2 days he will be able to intimate me the tentative date of delivery.
I am suffering badly in summer due to poor delivery performance.
I tried to contact Customer Care repeatedly on 11.06.19, but lines were not available. The Customer complain mail system in their website is defective showing "The requested URL /action_page.php was not found on this server."
I demand purchased material by next 48 hours or returning my money back in my account immediately. I am totally upset with such non-co-operation from a reputed store.

Hi Complain Team

We have purchased Voltas A.C on 15th May 2019, Great Eastern B.B.D Branch, Kolkata, and the product delivered as damaged .We have informed the great eastern as well as a Service Request has been locked for complain, But, the A.C hasn't been replaced yet.It's going to be 1 month, since we are suffering although having continuous followups(sometimes even multiple times a day), visiting the store but we are suffering without any solution.
Please help ASAP.

Contact : [protected]/[protected]

I have Buy Uluberia great Eastern showroom Lg 32LJ573D Led Tv on 5th June and it has to be delivered by 7th june but still i didn't get any call regarding delivery. i call customer service but not received my call of no use. Please solve my issue soon
Help liens no [protected]
order id W5022/1920/02747
my name sanju das. m no [protected]

Second reminder

As per you letter we are till waiting for your good customers dealings. Which is really unexpected that no one visit in my house except the phone call, which could be soon resolve the matter (Hitachi split 1.5 ac indoor unit broken)
We complain several times through phone call, through mail.
Docket number [protected] register on 16/5/2019
It's my earnest request send some service engineer to remove the broken ac and please return back to your company which not working.

Great eastern retail pvt. Ltd. (Gora bazaar branch) dum dum, kolkata 700028
Dum/s01920/00812
Dated of purchase 30/04/19
Model rsng318hcea
Serial. Se190d00244

Atanu chakraborty
[protected]/[protected]

Sent from vivo

Sent from vivo smartphone

It's very shame for me that i wrote about your services and customer support matter. On 08/5/19 i had purchase a new hitachi split ac from great eastern gorabazar branch, on 30/4/19 after installing the products on 07/5/19 it was not working due to leakage problem the, matter not yet solve till now i had launch a complaint in customer care through call as well i physically visit in branch regarding my issue.
Docket number [protected] &[protected]

I have purchased an ac from great eastern kamarhati on 25.05.2019, that machine has been delivered to my address on 28.05.2019 and then your company executive call me and told me that they will install my ac within 30.05.2019, but they did not arrive yet and when i contact to kamarhati showroom they are ignoring my phone call instead of helping me, this is the worst behavior that possibly can get. Look forward to this issue, otherwise great eastern surly lose their reputation and customer also.

I purchase a glen gas stove from great eastern barrackpore 4 to 5 months ago now it has some problem. So i call the customer care to solve my problem he ask me the purchase bill of product unfortunately i cant found my bill. So i am going to branch for duplicate bill but they cant give me. They ask me the purchase date. I cant remember the date of purchase so i told him for search with my mobile no. Which is provide by me on the date purchase i request him so many times but no body help me

Hi,
It's very shame for me that i wrote about your services and customer support matter. On 05/05/2019 i had purchase a new refrigerator of samsung from great eastern baguaiti branch, after delivery the products no demonstration given by delivery boy and he taken bonus of rs.300/- which i supposed to give as per my gesture but he took no we have to give that such amount, matter not yet close yet, after that refrigerator not working properly, i had launch a complaint in customer care through call as well i physically visit in branch regarding my issue, we're mr. Ujjal paul the sales executive told my within next 48 hours product will be replaced but till yet not done from your end, i called up him every 2 hours interval he didn't pick my call, then i bound to contact sales manager of branch m/s or mrs. Rachna lehri she also not looking my matter seriously, when ever i called only sentence he told me that today at any time your product will be replaced but till yet i am not received, kindly inform me my issue will be resolve or not from your end, or i will take legal action against your company..

I've book one Carrier 12K DURAFRESH NEO 1ton 3star split AC on 12.05.2019.
Still today I'm not getting that AC.
Customer executive Anita Dutta said that will be delivered within 5-7 days.
By several times follow up, she me 3 dates, 21st May, 23rd May, and 26. th May.
Today she give another day 28th May.
I'm very annoyed that time of response.
Please look after this matter and send me that AC as soon as possible.
Regards,
Subhojyoti Daniary.
Mob-[protected].

Saumya sundar sarkar your employee of great eastern g. T road branch kajipara the worst salesman i've ever seen. I purchased a 1.5ton haire ac 15 days ago but till now its not deliverd.. I asked him reason but he refused to talk and his behaviour is very rude.. Due to too much delaying i asked for refund he harassed me and talking very rudely.. Its a horrible experince.. Please appoint some salesman whose are efficient and try to deliver in proper time..

Nasiruddin sheikh, your employee in great eastern branch (Sarat bose road, kolkata700020) did a very bad behaviour with me, i am a customer of your branch, i bought a daikin ac on 26th january (And in past i bought from this branch many thing but can't feel this type of behaviour) and i called him about servicing purpose and enquiry but he din not talk with me properly and threat me that he is not going to do with my enquiry and come in my branch i will see you etc etc, this type of disgusting behaviour with customer is not tolerable in any sector, i want that company take some serious action against him and give a example to everyone that how to talk and handle customer politely...
Thank you
Your sincere customer

Two time i am facing the problem from your sales person. They are not able to work on your laptop. They are submitted wrong details which create problems for me. That is your great eastern behala stores salesperson. They are truly a bad workers.. When i bought a sony experia tv i gave them my new bank accounts cheque details they unable to do my new bank details and i was facing problem because my old bank got bounced for your salespersons mistake. And recently i bought lg ac give them down payment and told my first emi will start on july but they are not able to do this again today i received msg and i shocked because my emi will start on june.. Your salesperson are really bad..

I have bought a Godrej fridge on 13/05/2019. They said it will be delivered within 4 days. Till now it is not delivered. Whenever I call them they say that it will be delivered within 1 or 2 days. Perhaps my money has gone wasted. I never knew that such a big mall has soooo poor delivery system.From 18/05/2019 they are saying today or tomorrow will be delivered and today is 23/05/2019...they are saying the same lies. The salespersons of this company are very fraud. They just told about the quick delivery just to sale product.It is my first time that I have purchased from great eastern, barasat branch.I will never go to great eastern again. The worst company ever causes a lot of harassment to customers.

My order no : BRT/SO1920/01086
Order date:[protected]
PRODUCT- GODREJ RD EPRO 205 TAI-5.2 /190 LTR REF-BREEZE BLUE

I have purchased an ac on 13/05/19 from great eastern dhakuria and it was supposed to be delivered today. However it is not delivered yet. I have tried to contact with them but noone picked up the phone for a single time. If this is the way they provide service to the customers they could have easily told us that there is not any guarantee of delivery. Perhaps it is one of my biggest mistakes to purchase a product from great eastern.

No one receiving phone, no one giving proper communication, AC was suppose to deliver by 7 pm today.No one call. When I call one person told they go out it will be delivered today but when I asked phone no, not given.
One executive no they share who is not receiving phone calls, more than 10 times I called.
Till now no delivery person called me & I hv not received my purchased AC hitachi (12 th May on cash).

Krishnanaghar branch sellsmen subrata roy misbehave with us, and other stuffalso, we are going for buying lg ac but this stuff and other tell me not for sell this product. They are comunicate with rude manner, suggest us to go any where. And it is not their first attempt, at the earlyer they did same. It is your business how can you do business
So sir i requested u plz help me for buying ac from krishnagar branch.

Hi,

Please refer my subject line.

I have brought one machine from branch salt lake sector 1, kol-64.

Accordingly i have made cheque payment on 9th may 2019.

As confirmed by store incharge my product will be delivered same day but today is 17th may 2019 till no confirmation and calls for delivery.

Awaiting...

Pls look into this.

Regards

I made a purchase of appliances of 1 lac. After i made the purchase and went next day for installation, sales person sourav das, who sold me this big deal.. Ran away by seeing me. He promised free installation but when i asked he simply ignored my ques and attented other customer. Sourav das, is a very rude sales person and offers no after service and is very rude. I have a lot of influence and a social media influencer. I have suggested my followers to never purchase anything from great eastern. It is a huge loss for great eastern to keep such rude employees still. Today i called him for providing a contact for my ac service.. Even before listening to my inquiry.. He disconnected the call on my face. He stopped receiving my calls. He called back and started abusing me and said he will not give a customer any reason to disconnect the call on my face. I was helpless to call him as nobody was picking the landline. But is this the kind of customer service i should expect from such a reputed company like great eastern? I think some serious step should be taken with mr. Sourav das

I made a purchase of appliances of 1 lac. After i made the purchase and went next day for installation, sales person sourav das, who sold me this big deal.. Ran away by seeing me. He promised free installation but when i asked he simply ignored my ques and attented other customer. Sourav das, is a very rude sales person and offers no after service and is very rude. I have a lot of influence and a social media influencer. I have suggested my followers to never purchase anything from great eastern. It is a huge loss for great eastern to keep such rude employees still. Today i called him for providing a contact for my ac service.. Even before listening to my inquiry.. He disconnected the call on my face. He stopped receiving my calls. He called back and started abusing me and said he will not give a customer any reason to disconnect the call on my face. I was helpless to call him as nobody was picking the landline. But is this the kind of customer service i should expect from such a reputed company like great eastern? I think some serious step should be taken with mr. Sourav das, [protected]