Great Eastern Appliances Complaints & Reviews

I went to khazipara branch where a buy a panasonic 1.5 toh ac on 10.05.2019 and i paid the full amount on that only nd i told the sales manager to deliver it on 11.05.2019 at that time he said it will be delivered but now 16.05.19 till now i didn't got my product and every when i call them they says it will deliver tomorrow every day and telling false status of delivery i have never heard that a product is loaded on truck for delivery more than 4 days. I think they will deliver it on winter very poor service.

I have bought an ac on 1st may 2019 which was delivered on 8th may and till now on 11th may no one has come to install the ac. While buying they assure that the product will be delivered within 2 days and the installation will be done on the next day. When i tried to contact great eastern with the telephone number provided there was a dead signal most of the time and if by chance it connects they give a # reply that they are doing their best and rest assured that it will get sorted by tomorrow. When you call the next day again they will say the same thing. They don't even track which consumer has called and what was the issue. I am now fed up of calling them. The service from godrej and great eastern is so bad that i am now regretting of buying ac offline instead of online.
Ac bought: 1. T ton godrej ac
Shop: great eastern trading company, baguihati

Today around 4 pm i visited one of your showroom in dalhousie. My goal was to buy a single door fridge. But all the big fish around, the salesman intentionally neglected me when he heard i am there for a cheap single door fridge. Is this your policy?? This is how you train your salesman?? Is this how you want to be bigger?? Go ahead. Atleast i will be not there with u guys.

It's really shameful on your part that you are unable to keep your commitment. You people are harassing customers. On 8th may, 2019, wednesday, i bought a 1.5 ton lg ac from great eastern salt lake ab block branch.
Sales guy subham roy chowdhury sold us the lg ac and told it will be delivered by 10th of may at the mentioned address. Today when i am calling that sales guy, he is not responding to my phone calls. Once he picked up and told me he is doing lunch after that he will call me back. He is just not picking up the phone calls, i have called him several times. Very very unprofessional attitude. You people are just fooling customers. Very bad service.

Dear concern,
I bought a bajaj air cooler model no-tc-2008 in grade eastern kankurgachhi at 29 th of april 2019.
Delivery will taken 3 rd of may 2019.
When i open cartoon product will damage fan not working it.
I connect great eastern but they are no service.
I want to replace my product. Please help me.

Regards.
Madhumoy das
M.[protected]

Hi team,

It's really a customer harrassment that you can't fullfill your commitment.

Last sunday i have placed the order at nager bazar greateastern. As my current refrigerator is not working properly so, on emergency purpose i had to place the order on sunday & their commitment is that within wednesday it will be delivered. I requested to deliver on last tuesday but they told that due to heavy pressure of ac delivery they will try but you can take eta as wednesday.

Wednesday i called to greateastern they refer me to call delivery department below the bill isd number. After ringing whole day several time at afternoon finally they picked up my call and told that due to insufficient car it may not be possible to delivery. But when i told them within wednesday i should get the delivery & that's why i placed the order, then they told upto 9pm they deliver so they will deliver on that day. But they did not, not even any communication from them.

Next day thursday no delivery, not even any communication received from greateastern or delivery department.

On friday when i complained the same to nagerbazar greateastern they told they will look into it. After few hours received one call from niku that due to bad weather it is not possible to deliver on friday or saturday, it may damage the product due to rain though the reliance digital and others vendor delivered to my housing complex on same day. So my question is in rainy season greateastern stopped their business? On sunday from 9 am they are taking my address several time when i am calling and telling within 1 hours they are reaching from 9 am. At 2 pm i have received the product. As per the discussion and commitment from niku we should get the installation on the same day. We are waiting for the installation and had to cancel our weekend plans also. At 7pm they told that they will come and install refrigerator. But no communication received after that and the contact numbers is either not reachable or switch off. At 9pm when we called them they are telling that installation is not possible today. But no communication received from their end. Really very poor experience with great eastern service and this effect ing your brand value also. My recommendation is either change your customer service or change your company name, it should not be great eastern, it is bad eastern.

How will you compensate this customer harrassment? This is the question for great eastern. Kindly let me know asap.

When i told to cancel on friday they simply denied that it is not possible as the product is already ready. Thank you.

Regards,
S haque

Whirlpool 215 im power cool prm 4s inv sapphire hibiscus ref. Purchased on cash dated 14.04.2019 and till date the product is not delivered in the shipping address. I have contacted with the staff of the company over telephone several times, but till date no result is yet taken place.
I have purchased the refrigerator for summer days and i am facing this summer without it.
In the situation, i am furnishing this letter for immediate delivery of the product at the shipping address with moderate punishment and request your goodself to take steps as such the company will not think to do so further.
Name of the customer: dolly biswas
Phone no.-[protected]
Order no. W2022/1920/00637
Date:- 14.04.2019
From nager bazar branch

I purchased a lloyd led tv on 28 the april.
It was delivered on next date but till now installation not done. I several time communicate to your sale representative partha (Ph no.-[protected]). He told me everytime installation done in just few hours but till now not done. It is very much harrassment and time wasting. Unfortunately great eastern is a worst company i have choosen.
Order no.-wb1222/1920/02561

I bought a refrigerator on 23.04.19 from the branch sinthi more. The sales person assured me that the product delivery will be done within 2-3 days. After 3 days on saturday when i call her she told me it will be delivered today but it is not coming. Also sunday she take time from 12-7 pm. After that today i off my office because yesterday she told the product will be definitely delivered today but now she didn't respond phone calls. Whereas the phone number of that branch is not responding. So now i want to take another refrigerator from another shop. Please give my money and documents otherwise i will throw a case against you in customer forum

I have purchased whirlpool 215 im power cool prm 4s inv sapphire hibiscus ref on cash dated 14.04.2019, order no. W2022/1920/00637 from your nagerbazar branch. But the said product is not delivered till date (28.04.2019).

I am a repeated customer of your company. But now i am surprised for this. Please take early action and take steps for this delay.

I have purchased a daikin ac on dated 22 april and taken time from me to installation.
Firstly that indoor unit was badly, dirty, banded delivered at my house after long follow up it got changed on sunday 28april. I was doing follow up for installation but nobody from great eastern and daikin service centre are taking up seriously. I had waited whole day saturday for installation but find out in the day ed that machine was band and not able to installation and got changed after various follow up.
Still am waiting for installation of the a/c at my house but nobody is picking phones and response.

I feel very pathetic services from great eastern employees and not any response from daikin service centre as well.

Feeling very bad and panic after purchasing this brand.
If possible pls get it return and i don’t want to be panic more in the coming days whenever i need for services related to a/c repairing and routine services.

Requested to get it return and cancel my deal with great eastern and return the daikin a/c unit.

Thanks & regards
Hanjarimal mali

Address – 45 madan singh arya nagar, gali no-2,
Basni phase 1st, jodhpur,
Rajasthan
[protected]
[protected]
E-mail – [protected]@yahoo.co.in

Dear team
This is infprm you that last 26 th april i got delivered a new sumsung fridge which i took from great eastern (Sitnrhee brunch), but till now no one company person came to set it. So is it your company policy to harras a people who are buying from you. What is this?
When it should done? Ples help out asap otherwise i should take a further step
Customer name : susmita bhaduri
Msisdn: [protected]
Booking date : 24.04.2019
Delivery date : 26.04.2019

Yours regards
Susmita bhaduri

It is quite shameful for your company that your staffs are telling lie and misguide customer that in case of delivery of appliance. I have bought a haier fridge on 16/4/19, your sales representative at salkia branch, Mr. sayan assured me that he will deliver the fridge latest by friday ie. 19/4/19, . But I am very much upset to say that till now I haven’t got the appliance.
And while contacting to the no. Given in receipt, they are not giving importance to my call.
I will watch another day, if Still I not get the product then I will file a fraud case against you at consumer forum.

Biswarup hazra
[protected]
Kolkata

I booked one whirlpool whitemagic elite 7kg washing machine on 18th april '19 about 12.30 pm from kamarhati branch and proposed delivery date was 20th april as per order receipt but they assured it will be delivered on saturday (20th april) but the product is not delivered till now. I contacted several times with isd person mr sukanta kar and manager of the shop but i don't got the product. So, necessary action should be taken please. I need delivery as well as demo of the product on today please.

Your cutomer care phone numbers, phone numbers printed on the envelop[protected]/89/90), phone number of isd ajoy kumar jha does not exist.
Your phone number, printed on bill [protected] always found switched off.
You also do not bother to attain/ response to the complaints.
Again, i would like to recall my previous complaint of dated 20/04/19 where i stated that, i have received only two products out of seven products though after several phone calls. Since last two days nobody receiving my phone.
My dues order nos. Are dk/1818/so/06955/56/57/58 & 59.

Sandip mukhopadhyay

Purchased seven number of products on 28/3/19 and told them to send the articles after 14/04/19. Since 14/04/19 i have confirmed the showroom that i took the delivery on 19/4/19. As i have a tight schedule, i call them more than 50 times. The sancrail warehouse contact me over phone in a regular manner till 18/4/19; and on 19th the number was found swiched off. On 20/04 though it was (The sancrail) found live but did not received my call. On 19/4 i have received only 02 articles. And thereafter nobody entertaining me.
Sandip mukhopadhyay

Very bad at delivering the product ordered a kaff chimney the installation person has called to install but the product has yet not been delivered on time which was wednesday
Been following up but they just say product is ready for delivery
I have ordered a gyser along with the chimney to which they have taken another 10 days for delivery i don't know how many days will that be
Don't think so will be buying anything else from here
I've bought a water purifier from reliance digital the delivery was done next day n installation was also done the same day
Bad experience with great eastern dalhousie

I have purchased an ac of model no. Ks q18awzd from nager bazer branch on 28/03/2019 of order no. W2022/1819/14658 by giving cash of rupees 15500 and rest of 29500 rs by financing from bajaj. Full payment was made by bajaj finance but i have still not get my ac, greateastern do not deliver my ac, sales person, named ruma having phon no.[protected] who do not take my phon when i ring her. When i ring to nagerbazer branch, they also do not take my phon, what can i do now, if you kindly take care the matter then i will thakfull to you.

Upon asking about installation of two voltus ac machine at my residence at krishnagar over telephone, one of your staff hold the telephone[protected] talked with me in ill temper and used filthy language, which is very unfair practice of your staff at krishnagar branch d. L. Roy road. I hope you must will look into the matter and take remedial measure.

I had purchased an lg fridge from great eastern kolkata. The product delivered at my residence was damaged. We were promised a replacement of the fridge but so far my fridge is not replaced and nobody is communicatiing for the same.
Infact we are only calling up your dalhousie branch and asking for the status.
I need my money back now.. As now i do not have any trust on ur people.