Great Eastern Appliances Complaints & Reviews

Today i, sujata chakraborty, purchased an usha air cooler from great eastern retail pvt. Ltd., 19/2 gariahat (South), kolkata - 700031 branch, but unfortunately the delivered goods is damaged & broken. After opening the packed box, i found that the temperature control regulator nob is broken & it came out. Copy of the purchase invoice & video of the broken/damaged usha air cooler supplied from your said branch is attached herewith for your reference. Kindly arrange to replace the damaged air cooler supplied by your 19/2 gariahat (South) branch with a fresh new one of same make & model by tomorrow.

Also please note that the behaviour of your sales representative mr. Aneek dhar officiating today in the said branch is very rude & arrogant; he does not know how to behave with a customer, that also with a lady customer. Instead of helping me, a lady customer, he simply misbehaved with me. Also your sales representatives at the air cooler section of the said branch did not demonstrate the functionalities of the newly purchased usha air cooler.

Kindly arrange to replace the said defective/damaged air cooler supplied by your said branch, with a fresh new one of same make & model and arrange to provide the proper demostration of the functionalities of the said air cooler.

Thanking you,

Sujata chakraborty
Phone no - [protected], [protected]

We have placed an order for haier washing machine from howrah kajipara branch on 8th june 2018, however the product has not been delivered till today and the sales executive confirm that the product is not available with them and force us to purchase some other product with higher price.

Please look into this issue and arrange to refund at the earliest

Order number hw/1819/so/03744

Sub: great eastern retail pvt ltd, kankurgachi — misguidance by the sales person sri ankur roy and manager, sri dey in quoting the mrp, dp and billing price and then misbehaving.)

This is to bring under your kind notice that on 08.06.18 i purchased a fridge of whirpool make having description as follows:
"whirpool fp 263d protton roy-alpha steel
Gr[protected] [protected]"
Mrp has been stated as rs.32000/-
Dp has been stated as rs.28000/- and
Billing price has been stated as rs.24800/- (The amount i have been charged)

However, when i received the material, it has been noted on the cartoon box that the mrp is rs.28925/- in place of rs.32000/- and the dat of manufacture of the product is march'2017.

This shows that i have been charged approximately rs.3000/- more, based on the mrp.

When i pointed out this discrepancy to the sales person, sri ankur roy, over phone, i had been asked to come to their show room. When i went there i had been asked to speak with one person who claimed to be the manager sri dey, of the kankurgach uniti.

When i spoke to sri dey, he misbehaved with me and my wife instead of solving my problem. Rather he tried to avoid the problem through his misbehaviour.

In the light of the above, it is requested to replace the fridge with a currently manufactured fridge having updated mrp. If not possible, my money may please be returned.

An early action in this regard is requested.

P. S. Mukherjee
[protected]
(A customer since long)

We went to the branch - 41 c n s c bose road, ashok nagar, tollygunge, kolkata, west bengal 700040 on 6.6.18 to buy a refrigerator. But the sales woman was extremely rude and arrogant. When we enquired about the best prices and models she started making faces at us. She was even stinking and seemed drunk. We are highly disappointed and insulted with the whole incident. We would never again buy a product from great eastern and would advice our all acquaintances to do so.

I have purchased a sony led tv model no:klv-24p413d / 2018 on 03/06/2018, invoice no. W2224/1819/03017

Yesterday i got a call from one of your staffs regarding installation of the above mentioned product. He said the adjustable wall hanging panel will cost rs. 900-1200. I agreed since i was ignorant about this. Later i came to know it has been given free to someone known to me and inhabitant of my area. The person was about to come today and so i tried to call him up to fix the appointment since i will not be available after 12 pm. But astonishingly the guy is not receiving a client's call even after repeated calls... Please resolve the issue and try to give best service to your customers... I have also bought my washing machine from you. Raipur electronics is much nearer than your show room... But my trust goes to you... So please take care of these types of petty after sales service issues.

Thank you.
Best regards,
P. Mahajan
[protected]

Yesterday i visit your dharmatala branch for purchase panasonic scua7 music system. When they open the new box they didn't find the remote and user manual.
Then they keep my contact number and say that is the last unit. They will contact if they arrenge from there another godown.
My request is please arrange and inform me as soon as possible...

Ashish adhikary
[protected]
[protected]@gmail.com

My invoice no is dh/1819/sa/01798.
Date of purchase - 17/04/18.
Product - lg 1 ton ac
Model no - lg jsnq-12 puxa/1 ton
Material delevired on 20/04/18 after that on 21st april'18 company technician came to install the product & found it is damage. Then the technician informed lg company & i also informed to your company.
Complaint no is rnp[protected] which is registered at lg. As per their request that it will be solved by 7 to 10 days the company was not able to change the product & i was agreed to take other model by paying extra but they was not able to provide me.in this time i was regular touch with your company weekly min 2 days by phone. After that when it is not solved i personally went to your dalhousie outlet on 12th may'18 & agreed to take haire ac but still today it is not delivered. Today morning after contacting your outlet they are not in a position to tell me when ac will be delivered to me.
Waiting for your answer.
Indrajit roy.
[protected]

I, puja singh bought a washing machine on 17/04/2018 order no. Rd/1819/so/00846 for giving gift to my sister married but due to worst delivery service of great eastern rajdanga branch, kolkata, west bengal the product has not been till now, we contact several time to the sale executive and visit rajdanga branch but not reply got properly and all the time giving different date for delivery. It's been a worst experience i have from great eastern. You guys are not trust worthy people and very careless people ever seen.
Now the condition is that we have to go to consumer court to raise voice and to have justice on that.

Puja singh
Mb-[protected]

Very pathetic service in saltlake kolkata great eastern location. Being a both working family in salt lake kolkata, we repeatedly told about the delivery dates and timing. On the delivery date, salesman saying, he has no idea where the delivery is. When talked to senior manager on floor, and told that we are not happy, he said, the money had been paid to great eastern and not to him. Being irritated i told to escalate the same with great eastern corporate, he told me no to threaten him. Is this a behavior??? Shame on you! And i do not want my order, give me my money back you unprofessionals!

Hi, i am subhojit bhar, a customer of great eastern, i am order a refegrator on 2nd may on full payment, they told me sunday means 06.0518 with in 12 am morning delevard my refegrator (Samsung), but when i am contacting to them, they not update me properly and not behaving proper away, they told me we can't told you timing. They not have any customers satisfaction lavel. Very worst service.

I've purchased a panasonic split ac 28th april, 2018, from great eastern garia store. After the full payment they told us that the ac will be delivered on the next day. We waited the whole day cancelling all our plans but nobody came.
Once contacted again they said it must be delivered within 3 days from the date of purchase.
And that exceeded too. Then they called us to inform that they had some internal issues and for which could not deliver it on time. And till now we haven't received it.
I just wonder what kind of irresponsible and insane is this shop. Go to hell great
Eastern.

I have purchased the fridge on[protected] vide invoice no mp/sa/1718/00385 from great eastern, keranitola branch, midnapore 721101... I was eligible for a gift item. But at the time of purchase they have not hand over the gift and said that gift items are out of stock, they will inform me whenever it get available. But after so many reminders from my side they can't help me out. Every time they told me to wait for some days. Now after more than one year passed still i have not got my gift.

This is my humble request to look into this matter and do the needful.

Respected sir

Please help me that i purchased on[protected] ac of lg company that contact person tommy bose tell me that i give you deliver on friday and i paid full amount. But till i am not get delivry. And i call mr bose they told me your product have in my go down. And in your location i am not get lot of customer that why your product are not loading in the vichles. And my location is park circus..

Please help me sir...

Regards
A. H. Ansari
From cesc

Dear madam/sir,
We bought one ac machine (Voltas 123pzy-r/1.0 ton split ac-3s) on 21-04-18 through bajaj finance e. M. I facility. Till 23-04-18 it was not delivered to the given address. I called at the number (Mentioned in the finance order receipt) asking for the expected day of delivery. Also i enquired about the price of a higher capacity ac machine (1.5 ton) & if possible to deliver us that instead of the previous one. We would pay the extra amount. But the person named subir mukherjee who talked to me over phone was very impatient and non co-operant. Moreover he eventually cut off the phone connection suddenly & didn't receive my call anymore. I request you to take necessary action in this regard & i expect you to provide more professionalism in customer care services.
Thanks & regards,
Sumit ranjan bhowmik
Judicial department
Gov't of w. B

I had purchased sony led 32"tv & samsung 6.5kg fully automatic washing machine from great eastern beckbagan on sunday 15/04/2018. Customer service was average till sales... Tried to push samsung very had but failed... Tv was delivered on thursday 19/04/2018. Nobody picking up the call... Hence spoekn to ms. Priyanka who is kind enough to help... Sony tv not yet installed... On enquiry with sony it has been informed that no request has been put to them for installation... Coming to samsung washing machine, the order taken alongwith full payment... Now came to know that product is unavailable at any great eastern outlet and godown... They have raised purchase order with the parent company and will deliver asap..

It seems they are still sales and after the targets... Once the order is generated and money received, customer service is a big zero...

I have a plan to buy a lg refrigerator and daiking split ac for which i have done the enquiry with them... Unfortunately not going to purchase from great eastern if they give me the lowest quote also...

Hope management will take necessary steps since customer service should be topmost priority... Since i am working with a major retail sector organisation as agm-ops, i know how important it is to give customer satisfaction and sorry to say great eastern score very less in this sector...

We bought a hitachi ac from great eastern dum dum cantonment brach. Almost 1 week pass but ac is not delever till date. We contact with the retailer but did not answer properly. They are very rude with their attitute and giving wrong information about delivary. Every day they said "ac is on the way". Not get any satisfactory answer. Then we called to customer care number and they gave us 2 contact no. But no result found till day.

I have purchased samsung refgerator on 8 the april 2018. I requested to delivery it on 14th of april 2018 but delivery has not been done yet. Today is sunday, i have not received any call from delivery person and contact no which is present in cash memo is valid number. Very bad experience at great eastern appliances pc ltd. My order number dh/1819/so/00639.

Hello,

This is really unbelievable to see huge number of complaints and resolution only 3. Anyway my corncern is that i have purchased an ac voltas 1.5 tr from beck bagan branch, kolkata were i have been told that delvery will be done within 4 days and its been a week i have been waiting.
Need an earlier action without any further failure.

Your team really needs to be professional to understand and resolve customer issues.

Thanks,

Santragachi - great eastern = today 08/04/2018, at 11 - 11.30 a. M we reached to the unit for buying a. C, carrying two bag with heavy weight, security refuse to keep bags at the ground floor, we are unable to enter into the showroom as a result we are back from the door without visiting any ac due to we are unable to carry bag by hand however nobody call us for visiting to the shop nor any request received from any single staff/employees, it is very shocking for us due to till date we can not buy any thing without great eastern

I purchased an window ac (1ton) from your showroom in cuttack on[protected] without. The product i wanted, wasn't available in your showroom, we paid the money on 22-3-18, later on he provided me with an ac manufactured in august, 2016 i refused to receive and asked him to provide the latest (2018) model paying the difference in price or return back my money. Neither he gave me the latest product nor returned my money. It's been already 15 days. It is for your kind information. Take appropriate steps at your level otherwise i will lodge a complaint in legal forum against your harassment. For your information i purchased products worth lakhs from your showroom.