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Gujarat Gas Complaints & Reviews

www.gujaratgas.com
1
Updated: Nov 15, 2025
Complaints 589
Resolved
22
Unresolved
567
Bad 😕 It seems that Gujarat Gas has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Gujarat Gas reviews & complaints page 10

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F
FaiyazNanabawa
Jul 12, 2021
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Address: surat

I am Faiyaz Nanabawa and my mobile number is [protected].

Customer No.:[protected]

I registered in December 2019 and still no connection. Not even plumbing or first visit is done. When going walk in, I am asked to contact centralized customer care number. When calling Customer care number, they have just updating existing complain.

I officially complained in July 2020 (one year back from today’s date) but no action is taken from Gujarat Gas. Whenever I call customer care number, they are all lay man people. Means they have no knowledge on how any complain is progress. They have no TAT (Turnaround time) or SLA.

Walk in I am not getting resolution. On customer contact number, I am not getting resolution.

1 and half year since I booked the connected and 1 year since I officially opened complain, Gujarat Gas has no answer.
Gujarat Gas customer support has been notified about the posted complaint.
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    J
    Jenis.Gundaraniya
    Jul 12, 2021
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    Address: 30,Yogi darshan society gate no-2,Yogi chowk,Surat-395010

    I applied for 2 new connection 4 months ago and on June 22, pipeline was installed but gound connection is not done yet.
    Application No:SRT80583912
    Application No:SRT80583913
    Gujarat Gas customer support has been notified about the posted complaint.
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      V
      Vasim vahalu
      Jul 10, 2021
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      Address: 259.bham street.vahalu.bharuch 392020

      Hi.my name is vasim I have submit the application for restart my gas line frome last two months i have paid the amount same time when I submitted the application but still I'm not getting any help.when I fone the company they just making excuses.the tec was in my village he restarted 1 person line front of me but he did not solve my problem.its been long time no body is helping.is there anyone who can help me..?
      Gujarat Gas customer support has been notified about the posted complaint.
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      [protected] this is my number
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        R
        Rajesh Tadha
        from Akola, Maharashtra
        Jul 10, 2021
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        Registered for new connection on 6th March 2021, its been 5 months still the installation not done. When i call customer care, they always say that the complaint is registered and will be services on priority. I don't know when this will be prioritize .
        Gujarat Gas customer support has been notified about the posted complaint.
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          M
          Mahendra Gajera
          from Ahmedabad, Gujarat
          Jul 9, 2021
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          Resolved

          The excess deducted as security deposit on consumer number 500001573338

          Address: SHIVAM, SHRADDHA PARK-1, ST. No. 2 closed ST, OPP. Milan hall Rajkot

          Sir, please see the enclosed PDF file and refund the excess amount rupees 418.00, which has been deducted.
          On behalf of my mother
          SMT Urmilaben B. Gajera...
          +1 photos
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          H
          H Thakkar
          from Silvassa, Dadra and Nagar Haveli
          Jul 9, 2021
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          Address: B201 SUN SIGNATURE OPP HARIA PARK VAPI

          I had connect gas on 9.6.21 vide your installation deted report 9.6.21 and first' Bill showing outstanding back dated how it possible
          Gujarat Gas customer support has been notified about the posted complaint.
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            H
            harsh_patel_
            Jul 8, 2021
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            Address: 37,SADASHIV GURUKRUPA SOCIETY,OPP SKYVIEW HIGHTS ,NEAR PARVAT GAM BRTS ,SURAT ,GUJARAT-395010

            My name is harsh patel,

            mobile no :- [protected]

            i am the consumer from surat, gujarat. I have an complain that about gas services, in our city there is on gas agency known as gujarat gas private limited they providing gas supply but they do not provide the bill servicers in our society, and they are generating bills without having gas device readings, and after at the end of the year they provide us a huge amount of bill, we are their costomers we know our duties, we know if we are using product so we should pay for that, but somehow they forgetting theirs duties. Since 4 month we did not get any king of bills i requsting for help us.
            Gujarat Gas customer support has been notified about the posted complaint.
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              M
              Mehul23
              Jul 7, 2021
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              I have applied for new connection as on 05/01/2021 for residence purpose. but i am not able to get proper answer on call from your side regarding fitment. so please do let me know when will i get my connection for gas pipe as its been more then six complete months.
              +1 photos
              Gujarat Gas customer support has been notified about the posted complaint.
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                V
                Valiramani
                Jul 7, 2021
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                My service no. [protected] deposit cheque no240957 21/6/21in box and still not clear and added in new bill with fine I went to check and I got very rude response from front desk staff then contact senior staff and satisfy me that we will check I request you to please appoint customer friendly staff

                Thanks
                Gujarat Gas customer support has been notified about the posted complaint.
                Jul 07, 2021
                Updated by Valiramani                 My cheque no 240957 21/6/21 lost by Chandkheda Ahmedabad Gujarat branch and got rude response from front desk staff please appoint customer friendly staff
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                  B
                  Bhavisha Rupera
                  Jul 2, 2021
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                  Dear sir,

                  We have applied for new gas connection and applied on 08/04/2021. The cheque amount rs.5854 was also given. Still till date no connection was received. Many times complaints done on phone to customer care and also went to physically customer care at 150 ring road, Rajkot. Still no connection received.

                  Do needful at earliest.
                  +1 photos
                  Gujarat Gas customer support has been notified about the posted complaint.
                  Jul 02, 2021
                  Updated by Bhavisha Rupera                   Why status as 'mark as resolved'. The complaint is just filed. New connection is still pending.

                  Do needful at earliest
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                    P
                    parimal ranpariya
                    Jun 30, 2021
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                    Sir / Madam,

                    I have already applied for New Connection before 03 months. I have got my Customer no[protected] wide SMS on dtd 01st May'2021 from Gujarat Gas.

                    Still no body visit at my home and join the connection.

                    Kindly check and give the solution for the same.
                    Gujarat Gas customer support has been notified about the posted complaint.
                    Jun 30, 2021
                    Updated by parimal ranpariya                     Sir / Madam,

                    I have already applied for New Connection before 03 months. I have got my Customer no[protected] wide SMS on dtd 01st May'2021 from Gujarat Gas.

                    Still no body visit at my home and join the connection.

                    Kindly check and give the solution for the same.
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                      G
                      Gondaliya dhavalkumar aravindbhai
                      Jun 28, 2021
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                      Address: O-204 subham avenue -b abrama road mota varacha surat

                      We dont have to fit gas line in upper side, but teqnition is not hear our voice
                      Gujarat Gas customer support has been notified about the posted complaint.
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                        A
                        Amazon_tower_f
                        Jun 26, 2021
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                        Address: [email protected]

                        We are the resident of Tower F, Amazon Residency, Ajwa Road Vadodara, The contractor of pipeline work was Ditching the paved block area near our tower without any permission from tower.
                        Please Insure that they should maintain the previous conditon of the are as soon as the pipeline work completed.
                        Gujarat Gas customer support has been notified about the posted complaint.
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                          G
                          Gk21
                          Jun 24, 2021
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                          Address: A1 502 , celebrity greens ,vesu ,surat

                          It has been more than 3 months, still didn't receive the gas connection
                          Gujarat Gas customer support has been notified about the posted complaint.
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                            P
                            Priyanka.pandya
                            Jun 22, 2021
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                            Address: 91, Morar Nagar society,, Opp. Ryan International school, Adajanpatia

                            I had applied for extension of Gas connection from ground floor to 2nd floor on 19th March 2021. Also paid the necessary payment required in advance. It's been more than 3 months now and still there is no response from the Gujarat gas person. I kept on giving reminders over the call but no result. So today forcefully I have to complain over here. Kindly take this on priority and respond at the earliest.

                            Regards,
                            Rajnikant Pandya
                            Gujarat Gas customer support has been notified about the posted complaint.
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                              A
                              Ashish Gajera
                              Jun 20, 2021
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                              Address: surat

                              I applied for get new connection for home, i submitted complete form and pay money six months ago, here local office is not responding us.my customer id is
                              [protected]
                              Gujarat Gas customer support has been notified about the posted complaint.
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                                A
                                Akhil Popat
                                Jun 16, 2021
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                                Address: 301- vyanktesh-b behind koper eligance, opp axar green gol height vali sheri

                                Hello

                                my consumer number is[protected]

                                today i received a gas bill of rs 4265/-.
                                your company employee not visit my home for read meter.so which base you have that you sent a bill, also we are not using that much gas that you sent a bill on my mobile.we paid last bill on may & the amount of bill is Just rs 170/-.

                                please sent an employee to chake a meter box and give a perfect number of amount.
                                Gujarat Gas customer support has been notified about the posted complaint.
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                                  J
                                  jack811
                                  from Surat, Gujarat
                                  Jun 16, 2021
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                                  Address: carolina

                                  I have been trying to pay the bill online but cannot see online.some error message keeps coming.Please help.
                                  Gujarat Gas customer support has been notified about the posted complaint.
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                                    Z
                                    Zarir Patel
                                    Jun 14, 2021
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                                    Address: shahpor surat

                                    Gujrat gas connection applied for new have paid them my society has all gujrat gas line its been four months whats taking them so long to fit pipeline and meter after all gas is the most needed comodities pls look into gujratgas new cust no is[protected]/885
                                    Gujarat Gas customer support has been notified about the posted complaint.
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                                      V
                                      Viren_Mistry
                                      from Navsari, Gujarat
                                      Jun 11, 2021
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                                      Address: Maroli Bazar,Ta-Jalalpore,Dist-Navsari

                                      I submited my new connection line application last 1.5 year before but still gas line connection is not provided by gujarat gas company. Please do some needful action.

                                      Regards,
                                      B D Mistry
                                      [protected]
                                      +1 photos
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