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Gujarat Gas Complaints & Reviews

www.gujaratgas.com

1

Updated: Nov 15, 2025

Complaints 589

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22

Unresolved

567

Bad 😕 It seems that Gujarat Gas has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Gujarat Gas reviews & complaints page 22

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I have applied for new gas connection on 18th may 2018 and it has been over 90 days but i have not received connection yet. Many complaints regarding the same have been made to customer care and on the site itself but no proper response was given. Please see to this matter urgently as it is becoming very difficult to live without proper gas connection. I am facing undue hardship and it is highly unprofessional on the part of gujarat gas limited to not listen and solve complaints and this type of behaviour is highly unacceptable

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M

Manohar Namdev Bhavsar

from Vadodara, Gujarat

Sep 11, 2018

Customer no.[protected] bill no. R[protected] dt. 29-Aug-2018 present reading 1357.00, last reading 1212.000 but actually present reading is 1252.000 please check the attachment. Please raise the new bill as per actually reading.

A

Arunan Kesavan

from Surat, Gujarat

Sep 14, 2018

Iam Suja Arunan from City vapi and district valsad.
Address : 703 - S1, Pramukh S3, Muktanand Marg, chala, vapi, 396191.
Iam not getting any bills of my gas connection since i took the connection.
So kindly see to the problem and solve it.
Gas connection was approved to me since 2017 december approx. In 1st week.

excess delay in new gas connection - Comment #3209339 - Image #0

K

Kamal kishore khatri

from Surat, Gujarat

Sep 21, 2018

Sir my flat no C-701 sky view Height parvat gam Gadodra Surat me gas connection in runnig in 6 six month not generete Bill pls my imedetly issue for Bill in 4 time complain in propery Not Response Thank you.mobile No -[protected]

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Address: Surat, Gujarat, 394101

I am customer of gujarat gas.in our area suncity raw house, mota varachha, surat bill distribution is very unregularly. Now a days meter reading date is 10 th aug. And i recive bill today (25 th aug.). And than we shaw that the bill due date is 31 th aug.. How it possible... Company gives us 21 days for pay bill and bill distribution is today.. We all society member requist to you for correction in due date is 15 th sept.. And next time bill on reading date...

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A

ashishabhale

from Ahmedabad, Gujarat

Sep 4, 2018

I'm not getting my gas subsidy on LPG Cylinder.
CONSUMER NUMBER -614239
ADHAR NUMBER[protected],
MOBILE NUMBER-[protected]. From past 1 year I'm not getting my subsidy it shows that payment pending, even staff of HP gas they not support as much. Even I have given my adhar card no.and banking details. So sir please look into it as soon as.

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Address: 394270

Consumer no :[protected]
Application form no :- srt 80128107 to srt[protected] gas connection)

I was applied for gas conaction at 09/04/2018 (5month) ago but gujarat gas not providing me a gas connection and not give positive responses from customer care staff so i would complain for gas connection as early.
I will apply for 20 gas connections.
Please give me positive response and please provide me 20 connection at earliest.

+1 photos

Gujarat Gas customer support has been notified about the posted complaint.

Aug 24, 2018

Updated by chetak patel I will give deposit amonut of 1, 12, 360/-.
My location is
At & Post :- Hajira
Talav street.
Hajira main road, Surat - 394270
Gujarat, India

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A

Abhishek Godhani

from Songadh, Gujarat

Sep 4, 2018

So many days gone n till im not recige my connection!!so many times complain in the company ! But no buddy cares

S

Sangeet Rakholiya

from Surat, Gujarat

Sep 4, 2018

Hello,
I have applied for the gas connection and still now the fitting is not done. I have many time complain but there is no response from that side. Have many time complain and call.

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Address: Surat, Gujarat, 395001

Website: www.gujratgas.com

To whomsoever it may concern,

I am very angry by the behaviour of your customer service, as my money isn't refunded after being calling your customer service provider from 3 days. While paying the bill my account got deducted of 404₹ but the payment was declined and not completed. With due respect i would like you to make my complain on a note soon and send me my money back in my account as soon as possible

Your loyal customer

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Address: Valsad, Gujarat

Dear Sir,
I have Booked new Domestic Gas connection for my House Kitchen & Water Geaser line in Gunjan Area Vapi Gujarat wide Registration Number Customer ID.[protected] Dated 16/02/2018 with full payment paid.
At the time of booking new connection the booking person verbally committed for 3 to 4 months for installation of this connection, but after 6 Months this Domestic Gas connection is not installed till date. After several times visited After 4 Months to Vapi office they are giving next date only.

My Visit references are.
18/06/2018 wide [protected] Given time for 1 Month
05/07/2018 wide [protected] Given Date on or before 20/08/2018
21/08/2018 wide [protected] Now today given another 1 Month.
Kindly do the needful as soon as possible. Thanks & Regards 21/08/2018

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Address: Surat, Gujarat, 395010

We have applied for new domestic gas connection since 17th feb, 2018, and have paid all the necessary payments for new connection on the same day along with all the relevant documents. Where our customer id is[protected] in the name of shaileshkumar panchani, a-701, royal heaven, opp. Mahalakshmi society, besides sarathi farm, yogi chawk, surat - 395010. I was complaint two times on gujarat gas toll free no. [protected] and as per them complaint no. [protected] (Dated:18/07/2018) and [protected] (Dated:08/08/2018) they send someone for visit but after waiting of one month nobody visit our place and haven't got gas connection after of 6 month time of application. So can you please help us to resolve the issue. We have around 25 new connection applied from our building.

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Address: Surat, Gujarat, 395009

Website: http/ /www.gujratgas.com

This complain is lodged by the senior citizen, keeping a factor in the mind above 70 yr old man and do the needful. Usually bills are recd before a weekagt grahak no:[protected]. The complain regarding bill date 23/05/2018 (R[protected] in which the due date is not clearly visible (Photo copy attached) so i paid the bill am rs 616 in cash on dated 14/05/2018 (Photo copy attached). Now in the next bill dated 26/07/2018 (R[protected] the one day late panalty rs 75 added and this bill paid in advance before the bill recd on line. So you are requested the deducted am rs 75, credit into the next bill.
Expecting the best cooperation and will be resulted in favour of the costomer pl do acknowledge and reply on the mail i'd [protected]@yahoo.com or sms on [protected]
Thanks

+2 photos

Gujarat Gas customer support has been notified about the posted complaint.

Aug 11, 2018

Updated by Bipingolwala Please consider the senior citizen case and improve yr billing quality so that people may not suffer and yr gujarat gas co Ltd may not descredit in the market

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Address: Surat, Gujarat, 395007

We have applied for new domestic connection since 27th april, 2018, and have paid all the necessary payments for new connection on the same day along with all the relevant documents wide application form no. Srt[protected], money receipt no. Aa / 2017 / 143727, dated[protected], where our customer no. Is[protected], in the name of bharti bharat tulsiani, c - 402, 4th floor, four seasons apartment, opp. Hotel ginger, behind goverdhan haveli, piplod, surat - 395007. We intended to shift on 8th august, 2018, but, there is no any response from your ggl contractors of this area. They do not even bother to answer our mobile calls. You are very kindly requested to do the necessary in the matter on top priority basis & oblige.

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D

dParesh83

from Delhi, Delhi

Aug 13, 2018

Many times i have called and also personally visit valsad gujarat gas office for star my connection but still no one come and also not properly responding.

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Address: Jamnagar, Gujarat, 361002

Application no. 21243580 of. Dt.22.07.17 receipt no. Aa/2017/85335, i already paid rs.1118 to gujrat gas (Jamnagar) for installatio of png gas in my residence. Block no. C-16 jay dwarkadhish park - 1 ring road jamnagar, whenever i called regarding this. Always iformed me that work in in progress annd in few days ut will be completed but till now gas connection is not installed. Pl. Help me for connection of png gas in my residence for which i already paid on 22.07.2017.. Regards, manoj kumar das mobile no. [protected]

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N

nilkanth Bhatt

from Surat, Gujarat

Aug 14, 2018

Team,
[protected], I give check to behalf of Gujarat gas
(Attchard receipt) then[protected] Gujarat gas credit 21266 RS but still not done connection, same I also not got receipt,

Kind regards
Nilkanth Bhatt
Shivkrupa society
Tarsadi kosamba (R.S)

gas connection not installed till now - Comment #3183912 - Image #0

gas connection not installed till now - Comment #3183912 - Image #1

N

nitesh sheth

from Chandbali, Odisha

Aug 20, 2018

Kindly check our meter as it is not working as of now.

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Address: Jamnagar, Gujarat, 361006

Application no. 21243580 of. Dt.22.07.17 receipt no. Aa/2017/85335, i already paid rs.1118 to gujrat gas (Jamnagar) for installatio of png gas in my residence. Block no. C-16 jay dwarkadhish park - 1 ring road jamnagar, whenever i called regarding this. Always iformed me that work in in progress annd in few days ut will be completed but till now gas connection is not installed. Pl. Help me for connection of png gas in my residence for which i already paid on 22.07.2017.. Regards, manoj kumar das mobile no. [protected]

Gujarat Gas customer support has been notified about the posted complaint.

Aug 01, 2018

Updated by ManojKdas Application no. 21243580 of. Dt.22.07.17 Receipt No. AA/2017/85335, I already paid Rs.1118 to Gujrat Gas ( Jamnagar ) for installation of PNG gas in my Residence. Block No. C-16 Jay Dwarkadhish Park - 1 ring road Jamnagar, Whenever I called regarding this. Always iformed me that work in in progress annd in few days ut will be completed but till now gas connection is not installed .Pl. Help me for connection of PNG gas in my residence for which I already paid on 22.07.2017.. Regards, Manoj Kumar Das mobile no. [protected]

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Address: Surat, Gujarat, 395009

Website: N.A.

Dear sir,

We have applied for our new domestic gas connection since[protected] and have made made all necessary required payments wide receipt no. Aa/2017/1437271, bearing our customer no.[protected], iin the name of bharti bharat tulsiani, c - 402, four seasons aptt., opp. Hotel ginger, piplod, behind govardhan haveli, surat - 395007.

You are very kindly requested to do the needful in the matter & oblige, as we wish to go in our new residence for permenant residing in the 1st week of august, 2018.

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Address: Surat, Gujarat, 395004

Website: True balance and paytm

Dear sir / madam, my customer is[protected] not able to do the payment on line 2 times amount deducted but transaction failed with third party web side and even company web side also showing web error.. So please do the needful asap
And i try to make payment from last 20days but finally not able to do regards deep chand srivastava [protected]

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E

Esha gaur

from Ankleshwar, Gujarat

Aug 7, 2018

We have given connection request 1week prior, after continuous follow up still no one is coming for connection at out place, executive who are attending our calls at vapi gspc office they are also not giving proper answer. We need immediate solution.

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Consumer no[protected]

We applied new geyser point connection at our home payment done at 02/11/2017 till now 22/07/2018 no any action taken and work pending

We call customer care center bilimora
They answer irresponsible.

In summer they said you no need hot water to bath

And they also said we have no plaster done at home our home is rcc and and all wall have plaster complete

We have kitchen gas connection point already exists

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M

Mann Patel

from Surat, Gujarat

Aug 7, 2018

I have gas connection of Gujarat gas but problem is that in my home gas pipeline gas force was not proper.so please I have very troubling for that, and help me out this things, do need full as soon as possible.ple contact me on my number when u come, number is [protected]

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Address: Jamnagar, Gujarat, 361008

I have applied for gujarat gas png new connection on 10 may 2017
My application number is 21229760/[protected] in the name of VIRAL Bipinchandra Mehta .
At the time of application my home was under construction but now since almost four months though the home is fully ready the gas agency persons are not giving connection with no specific reason .kindly look into matter.

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V

Vvr90570

from Surat, Gujarat

Jul 23, 2018

Dear sir,
This is humble request to you that my Gujarat gas id is[protected], Vicky Rajput. I want to discontinue my gas connection for few years. Till I am not using your service for few months and bill is coming with its service charge so please disconnect it immediately...

P

Padsala Kishor Kumar

from Surat, Gujarat

Aug 1, 2018

My self Dr. Kishorkumar padsala neurophysician at Surat ; my Custumer I’d is[protected]
Number of time visited your office and given call to all possible related persons; still I m waiting since last 4 months for my work to be done .

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Address: Surat, Gujarat, 394601

I was submitted application for new gas connection for my home on 30/11/17 and application number is SRT80037286 and also i had paid 7093 Rs For new connection, but todays date is 13/7/18 and they do nothing. I saw that you give new connection within 60 days after submit application. Many time I complain to Bardoli Gujarat Gas Office, But they didn't hear us. Please Help For new connection. And Here I also Attach Application Form Receipt and also 7093 Rs paid receipt.

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Address: Surat, Gujarat

I applied for my home new gas connection dt. 18/09/2017 at gujarat gas limited, surat office and i also paid Rs. 9158/- dt . 18/09/2017 and my consumer no is[protected]. and companys executive said me within 90 days your connection will be done but today after 9 months no take any action by gujarat gas company. i have many time visit at surat office but nobody can say satisfied answer.

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Address: Valsad, Gujarat, 396001

Website: www.gujaratgas.com

મે નવા કનેકસન માટે તારીખ ૨/૧૧/૨૦૧૭ ના રોજ અરજી કરી હતી એપ્લિકેસન નંબર : ૩૦૦૧૭૮૯૧, જેના મે ૮૬૫૮/- રૂપિયા ચેક મારફતે ચુકવ્યા છે. ( રસીદ નંબર : AA/2017/36434, & AA/2017/36435, )
મને વલસાડ બ્રાચ ની માહિતી મુજબ ત્રણ મહિનાની અંદર કનેકસન થસે એમ જાણવા માં આવ્યું હતું .
ત્રણ મહિના પૂરા થયા પણ કોઈ ફોન અથવા તપાસ થઈ નહિ એટલે મે પાછી વલસાડ બ્રાચ માં તપાસ કરી અને ફરિયાદ કરી અને થય જસે એવા અiસવાસન આપ્યા.
એના પછી ત્રણ જ દિવસ માં એક પત્ર આવ્યો અને એમાં ૭ જેટલા નોટ્સ હતા અને આ કારણો સર તમારા ઘરે કનેકસન નહિ થાય એટલે તામરે તમારા ચૂકવેલ રૂપિયા પાછા જોઈતા હોય તો લય સકો છો.
એના પછી ફરીથી હું વલસાડ બ્રાચ ની મુલાકાત લીધી અને આ ૭ માથી કોઈ પણ ૧ કારણ સર મારા ઘરે કનેક્સ્ન ના આવે આવુ મને સાબિત કરી બતાઓ તો એનમે મને પછી અરજી કરવાની વાત કરી ક્યાં તો તનમે તમારા રૂપિયા પરત કરીયે એમ જાણવામાં આવ્યું.
મારે ફકત એજ જાણવું છે કે મારા ઘરે ક્નેક્સન થસે કે નઇ અને નઇ તો તમે આટલા દિવસો સુધી કોઈ કાર્યવાહી કરી કેમ નઇ.

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A

alpesh 11688

from Rajkot, Gujarat

Jul 14, 2018

No Any replay or no any contact from Gujarat Gas.

J

Jetpariya Kishan

from Visnagar, Gujarat

Jul 19, 2018

Dear sir,

I have apply for new connection before 04 Month ago, but still now new connection not provide, As SOP Connection given in 90 Day but still date not given any connection. And your customer care adviser not given proper answer.and i call your customer care so your adviser give me not proper answer and toking about

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Address: Morbi, Gujarat, 363641

R/sir,
I have applied for pipeline gas connection at my residence with application number 80129631 on 14/2/2018.after many followup to the concerned officer at morbi office at umiya circle, yet connection has not been provided.Reply from your concerned officer is also not satisfactory.At the time of application, it was told to me that within 90 days your connection will get provided, but now there is no proper response that i am getting from the company.if this would be the case for the connection provision, how can i expect satisfactory service during any fault?
I am tired of now contacting to local office, thus mailing you for the support, kindly do needful so that connection can be provided at the earliest.
Hope for your response.

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Address: Surat, Gujarat, 395001

Hello,

I am living at room no 3, floor 1, radhika terace, dhobi sheri, nanpura police chowki, nanpura, surat. And i am using gujarat gas connection and that i need to stop for few days as some construction work is going on above address. And gas meter also need to shift at some other place.

So i request you please send some one for help on urgent basis.

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P

Priyanka Sankhala

from Gadhada, Gujarat

Jul 19, 2018

Hlo sir,
Today I have paid a bill amounting RS. 1435 for the customer account no.[protected]. But it's not my customer ID... As I had sell my old flat to Mr. Raju Surana & This no belongs to him ... I had paid the amount for this customer id. Plz help me how can I refund this amount.

Regards
Priyanka Jain
[protected]

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Address: Bharuch, Gujarat, 392001

Website: GUJARAT GAS

Bill no. R[protected], already paid of rs 928/- on 30.06.2018 by
Idbi net banking. Said amount debited from my account, but till date
Payment history shown pending.
Details of transaction
Costumer no.[protected]
Bill no. R[protected]
Payment on 30/06/2018 rs 928/- by idbi net banking.
Transaction description: ipay/eshp/bd/[protected]/nidb[protected] guj

Please do needfull

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Y

Yog Rudra

from Surat, Gujarat

Jul 19, 2018

I applied before 6 months for gas connection at my house but still nobody come to give connection.

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