Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Today i was travelling with 3 adults & 1 child with reserved booking from baroda to rajkot at 8am. When asked at inquiry counter they said bus will be on platform 6 @ 8am. I waited from 7:30am-8:15am and bus din’t show up. When asked again they said bus is gone. The bus depot dint even announce and total 10 people missed that bus. Please refund me.

I wanted to go to porbandar from junagadh today.

So today i stood at yogi park bus stop, near madhura, junagadh but the driver of the bus going from junagadh to porbandar at 8:30 pm did not keep the bus standing at the bus stop. I also called in junagadh depot but there was no response from me.

This happens to me many times. But if the driver of the bus going from junagadh to porbandar does not stop, then who will come in your bus for the second time. So your bus remains empty and people like to go in private bus.

Please do send me this answer.

My contact info:- [protected]

To higher authority,

Sub: complaint against depot manager of rajula depot mrs. Nimisha gadhavi

I am regularly travelling from mithapur to bhogat in okha rajula bus for my job.
Driver has taken 2:00 hours for 70 km to reach my destination in gurjarnagar bus and i told driver many times but he did not respond and told to talk our depot manager. You can track with help of gps regarding duration. Only one motto "save diesel and waste our time"
I found bus condition is not good for long route journey and we are wasting our time and money

Request you to look into this matter and solve my problem as early as possible.

Regards
Gopal bathwar

I have booked ticket from amreli to ahmedabad in ac sleeper bus which departs 11:30 pm. For that i have searched inquiry office to get information about platform. But inquiry office was not open at that time and i asked in other office they gave reply very rudely and told that it won't be open for 24 hrs. It closes at around 9:00 pm.

My compliant is what should a passenger do if bus time is after 9:00 pm. It should be opened for 24 hrs. So please do needful. I hope it will be solved early.

Hello,
Dear sir,
Today i am stand up to ganesh chokdi to traveling to dakor and khambhat to godhra bus is coming and i hands shake and sit to bus when conductor is told me your service pass is not authorized to this bus again you will come to anand old bus stop this bus not stop to ganesh chokdi i tell him some bus stop ganesh chokdi why you angry me but conductor misbehave me
So, plz suggested this type conductor and punishment him.
Bus route is - khambhat to godhra
Bus no - gj-18-z-3975
Trip date-30/10/2019

The bus driver did not stop the bus at lal darwaja, umreth station even when i signalled him to stop the bus, also the bus wasn't completely full or over crowded. Now i'llhave to wait for another 45 minutes to get a bus. Its 5:34 pm now, it takes minimum 1 and half hour to reach vadodara. Imagine when will i reach now. The bus no. Was gj-18-z-2663.

Yesterday i tried for reschedule gsrtc bus ticket but doesn't reschedual online. Then after i called call center but it didn't connected. Today i tried again got chance to talk with gsrtc care executive and they told me that you can cancel the ticket and book new ticket. Because ticket reschedule is availble before 24 hr. So they can't help it. But have tried before 24 hr and website didn't work properly.
Gsrtc ticket pnr number: g30756075

30/10/2019
Dear sir
Sub: please resolve late bus issue in this area likewike bardoli to kapadwanj.
In this dated my bus or gsrtc to timing 7:00 am kamrej from bardoli to surat.
But reached at 8:20 am late so please solve this kind of issue and allow or use gps to locate bus as early as possible. Bus number : gj-18-z-0214.
And kindly note that in future early timing or late timing must circulate in booking site or booking app
So customer really sitisfied.

I am heena dhirajlal amlani staff nurse comlin for contecter non sens bhoiver
Riut bhayvadar jamkandoda rajkot
Mari comlin contecter ni che ke je 2 sherter shet ma female ni baju ma male ni pesengaer ne besva dye che aa aek non sense bhoiver che aa contecter mejej karva nu hoy ke female ni baju ma female ne besadvi contecter aevu keye che aevo koi ruls nathi ane ae pn other shet khali hova chata avu bhoiver kare che to aa contecet ne samjvo ane new ruls lavo gujrat ma female ni baji ma female bese contecter hava kare che to aene samjvo ke aa sition hendal aene karva ni hoy ane na kari sake to job mathi resig8n ape

Today i was travelling from mahudha to nadiad in bus (Mahudha-nadiad). I get out from the bus in nadiad bus depo. After sometimes i realised that i miss my thing (Dabba) in the bus... I immediately inform to nadiad bus depo... According to them, the bus has departed the nadiad bus station just before the 10 min of i reached there... So they inform me to contact to mahudha bus depo. I called to mahudha bus depo... While talking about to my issue they continuosly asking about the bus number which was not provided on the bus ticket. Then i have to inform them about my bus on the basis of the timing of the bus departing from mahudha to reaching to nadiad... After all i get my dabba back from the mahudha depo. At the end of the day... So my kindly request to you for adding the bus number in the ticket so people like me get their issue easily solved.

I m currently travel in krushnagar to jetpur bus and i have tickets take a jusdan to ranpur and inform to conductot pls stop bus near alampur due to leave from bus. But driver have not stop bus, when ranpur come why not stop bus for my leave. And 1 customer take he was not stop from his bus stop in route why stop in relation and don't stop for my leave reply me strictly pls. Other i have all details bus conductor and driver

I'm having reservation (Seat no.10) on 29/10/2019 in rajkot-ambaji bus at 6:00 am. I requested the man and also the conductor to adjust that man in another seat... But the conductor and that man didn't gave any attention to my point.

Also behavior of both was not good. I raised the right point that seat no. 6, 7, 8, 9, 10 are reserved for the ladies only. There were other ladies travelling in the same bus.

28/10/19 is the worst experience with gsrtc. Much more passengers waiting at stand from 5 am till 7.00 am there are no buses appoint till the time at its routine ssedule...
For bhavnagar and ahemdabad what this service is for no person authorised having responsibility for that 5 buses for its routine secdule is not been appoint for
And this # goverment is talking about vikas and development...

Hello team,
I want to file a complain of the driver of the bus. First the driver is driving the bus fast and just heatting the breaks so hard that is not safe and comfortable for the riders.
He is acting like he is the owner of the bus and he owns something to everyone. There are two co riders in the bus father and his daughter. The father went to use the washroom at geet mandir and driver do not wait for the return. He just started the and start driving. She asked the driver to stop the bus for her father but he didn't listen just ignored her and keep driving. We are in the bus right now and she is crying for help. What to do?

Please help to resolve the issue and the behaviour of the driver.

+91-[protected]

I have booked two tickets from surat to vadodada, date of journey 26.10.2019, class gurjarnagri, time of dipurture 5.00 am and pnr no g30723041. I have reached at boarding point 20 min prior to the scheduled dipurture time. But not able to board on the bus as i can not trace the bus. Hence i took another unreserved bus and pay extra rs. 254 as fare for two persons.
Kindly reimburse my early booked ticket amount which is rs. 260.
Partha koner,
M-[protected]
[protected]@gmail.com

I reserved for halol to mehsana in halol-patan bus. Bus time was 4:45 and i be there around 4:40 a. M. But bus left without any contact or information. It's vert bad service from gsrtc and what meaning for reservation? I need my money back that i paid online for reservation. I gave mobile number while reservation then even they didn't try to contact me. I here by attach reservation details.

I booked a 5:30pm volvo bus ticket from ahmedabad to bhavnagar.
I had to leave the office early to catch the bus!
But it came at 7:45pm to paldi and its 8:30pm still i m in ahmedabad!!
It has become routine for ac buses to come late by 2-2:30 hr everyday!

My journey details are:
Tripcode: 1730abdbvnvlv46
Pnrno/ob: g30689812, gs9570485
Doj: 25/10/2019
Deptime: 17:50hrs seatno: 31
Class: volvo

Bus picked me around 8pm

માનનીય સાહેબ શ્રી,
જય ગરવી ગુજરાત સહ ઉપરોકત વિષય અન્વયે જણાવવાનું કે, હું હિરલ કૌશિકભાઈ દલાલ, પાનોલી, તાલુકો, જિલ્લો ભરૂચ ખાતે જી આઈ ડી સી માં નોકરી કરું છું. હું અને મારા ઘણાં સહકર્મચારીઓ સુરત થી અંકલેશ્વર બસ માં રોજ અવરજવર કરે છે. માનનીય સાહેબ શ્રી જણાવવાનું કે એક્સપ્રેસ બસ ને પાનોલી જી આઈ ડી સી ખાતે સ્ટૉપેજ આપવામાં આવ્યું નથી તેથી અમારે છેક અંકલેશ્વર થઈ પાનોલી આવવું પડે છે. જેનો અંદાજિત ખર્ચ રૂપિયા ૧૦૦ થાય છે અને સમય નો પણ બગાડ થાય છે. તો આપ શ્રી ને નમ્ર વિનંતી કરું છુ કે પાનોલી જી આઈ ડી સી ખાતે એક્સપ્રેસ બસ ને સ્ટોપેજ આપી આભારી કરશોજી.

Driver was very ruff driving.. He was drive bus with earphone... And hearing song...in 2 3 days he quarrel another car drivers because his ruff driving... He is from palitana depot... On the date 24/10/2019... He was gone palitana to ahmedabad... This bus arrive from palitana at 5:30 a. M.. I am daily updown in this bus...
So i am requesting to you... You take appropriate action on him... So he was drive bus very carefully...
I hope you will take appropriate action on him...
Yours faithfully,
Yogesh..

My name: pratik talsaniya
My city: ahmedabad
My state: gujarat
My complaint against: gsrtc
Claim amount : 202
My complaint description:
I am suffered lot with my wife and a little child due to wrong ticket booked by gsrtc online booking system.
As per the pnr :- g30233170 number i booked two seats for the surendranagar to ahmedabad nehrunagar.
Booked bus date:8-oct-2019, departure time: 17:15, but there is no entry of my booking in conductor’s booking list.
Moreover at inquiry counter the person told me your ticket information was wrong by system fault and said send an email to get refund.
Refund request already sent by 10th oct 2019 but still there is no any reply from gsrtc side so here i attached snapshot of the same.
Also i attached ticket, screenshot of message, conductor’s booking list for your reference.
I also called a customer care of gsrtc 3 times but still there is no any response.
I paid double charged to reach the destination due to heavy rush of festival dussehra.
So please do needful as soon as possible for my refund back as well as my total charged paid to reach at destination.