Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Bus no. Gj 18 z 0364 route - jetpur to amreli vai - kunkavav
Date - 23/9/2019
Morning route. Bas has no stop on choki bus stop (Near kunkavav) at 8:30 am
Driver run away the bus and his dont see the passenger,
After we are call the jetpur depo but depo manager not liston the our complaint, give me ans otherwise we are complaint at police station

I am from kuvadava, this is every morning problem for students doing updown to rajkot.
Bus frequencies are at half an hour and sometimes even more. And those buses are coming in village is always full of passenger, and we didn't find space for standing also.
So, i humbly request to you department that please try accommodate collateral routes via kuvadava, still only wankaner routes are not enough for students during morning time between 7:30am to 8:30am
Please try to give priority to our problem
We will thankful to you

Sir atyre hu bhuj na new bus stand ma ubho chhu ane aa complain lakhi rhyo chhu. Bhuj rajkot junagadh bus ma mara be family sabhyo rajkot jai chhe ame online two sheet book karavi hati. Me ahina tc master puchhyu ke sir bus online booking prmane kem nathi to temne kidhu ke kone kahyu hatu tamne online sheet book karvano me kidhu sir to tame ahi sena mate chho to temne koi santosh karak javab na aapyo. Ahi gsrtc ek baju online booking ni suvidha aape chhe jyre ena karmchariyo online seva vaparvani na pade chhe. Aa the kevi vyvstha?? Aa complain hu tweet pan kari chhe.

Bus no-gj 18 y 4702
Bus board-unava
Date-21/10/2019 to time -04:07 pm
When i stop on rto circle bus stop this bus come and i try signal to stop for reaching my destination gandhinagar but this bus driver slow down bus at rto bus stop and then speed increase and bus not stop at rto bus stop. The bus conductor see many passenger on the bus stop but bus not stop at rto bus stop

I have booked a bus ticket of 2:06 from anand to ahmedabad when i reached at bus station i was standing there from 1:46 and non of your bus came. A single bus came at 2:30 and the conductor of bus didn't accept my reservation. And i have to buy a new ticket by cash. So my money was wasted this is not tolerable. My trip code was gsrtc: 1330bsdabdexp51 and pnr number is :g29881250. So you have to return my money...

The bus driver having following details did not stop the bus at given details.

Bus no: gj 18 z 3421
Driver badge no.: 12786
Conductor badge no.: 3636
Bus route: dediapada (Dist.: narmada) to ankleshwar
Date: 21.09.2019
Time: 01.15 pm

Bus stop: mission bus stand, nivalda, dediapada

We are waiting for this bus from 12:20 pm still 1:15 pm. We are three passenger and we seen that there are sufficient space in the bus for us but bus driver did not stopped the bus at mission bus station. For stopping the bus we are request bus stop by hands up but driver do not respond us. We also run behind the bus.

I am Dr. Pankaj Raval.
I - with my wife, - was waiting at PICK UP POINT, PALDI, AHMEDABAD for a VOLVO from ahmedanad to surat. Bus arrived at 12.40 pm date 16/09/2019 Trip code 1214NHRNRSRTV46. i WAIVED HAND TO STOP. Driver noticed it & slowed the bus but did not stop. I followed the bus in auto & picked up bus from central bus stand, Gitamandir & finished my journey to surat.
When I asked Driver why he did not stop bus at pick up point paldi, HE MISBEHAVED ARROGANTLY WITH ME. I ASKED FOR COMPLAIN BOOK HE REFUSED. I ASKED HIS NAME & IS ID CARD - NO. HE REFUSED. HE AGAIN MISBEHAVED ARROGANTLY.
I have attached photo of the driver, conductor, bus no & tickets from ahmedanad to surat.
I request you to look into the matter & improve system & behavior of staff to behave properly with all the passengers in general & atleast with premium passangers of volvo.
I hope my suggestion will be considered positively & addressed accordingly
I hope to be reverted positively.
Thanks
Dr. Pankaj Raval

ઉના ડેપો દ્વારા ચાલતી ઉના-વેરાવળ મીની બસ જે ઉના થી ઉપાડવાનો સમય સવારે ૬:૦૦ કલાકે અને બીજો ફેરો ઉના થી બપોર ના ૨:૦૦ કલાકે ઉપાડવાનો ફાળવેલ, પરતું આ બસ નો રૂટ ઉના ડેપો દ્વારા અવારનવાર કેન્સલ કરવામાં આવે છે, તેથી તે બસ માં દરરોજ અપડાઉન કરતા મુસાફરો અને વિદ્યાર્થી ઓને ઘણી તકલીફ ભોગવી પડે છે, અને આ રૂટ માં આવતા તમામ ગામડાઓં માટે જિલ્લા લેવલ જવા માત્ર ને માત્ર આ એક બસ નો જ સહારો છે,

I was travelled from dwaraka to khambhalia. Dates on 19.09.2019. I have buy ticket from dwaraka to jamkhambhalia, but I want drop at movan patiya which is come before 10km before the khambhalia. Bus no. Is GJ18Z1623 Dwarka to baroda. Departure time from dwaraka 16:30 hrs. Bus no. I humbly request to conductor to stop at movan patiya because o[censored]rgent call from my home so I want to drop but conductor didn't stop the bus. Pls advice to staff if any such condition why can not stop the bus if passengers want to drop.
Regards
Suresh kanjaria

I've seen notice by Petlad depo are going to stop Bus service between petlad-Ambaji from 01/10/2019.this Bus started 7-00am from petlad-Ambaji vaya Sunav Kasor Piplav SOJITRA DABHOU Dethali Nandoli Khandhali Heranj Alindra Undhela Radhvanaj Kheda Amdawad Himmatnagar to Ambaji. petlad-Ambaji Bus service running regularly and time to time last 40years. Small villages are connected to mega city Ahmadabad by this bus. Many passenger like students, servic man, small business man, many type patient for civil-Hospital Ahmadabad, Yatrik for Ambaji mataji are daily up-down in this bus. So I request you Sir please don't stop this very important Bus service petlad-Ambaji for all the small villages. Thanks. Jai Bharat

Hi GSRTC,
​
​sad to say but the quality of material you have used in this bus. It really stinks, after getting on board I feel why this one is going empty.
​
​now due to its suffocating situation and I am feeling vomiting. requested to bus driver to let me sit there, he denied and said he is not allowed.
​
​i spoke to your CUSTOMER CARE and they are pretty useless. Requested to make my trip as well, but nothing came out.
​
​
Its a disaster of paying almost 800 for this ### stinky service. And you should be ashamed of yourself for providing such a bad service in Gujarat region.
​
​do penalize yourself for providing worst service I have ever felt.
​
​worst regards,
​yogesh vishwakarma

Sir/madam,

I have complain that there are five to six sleeper busses scheduled at ankleshwar gidc stop towards surat in morning between 4:45 to 5:45 am. But these sleeper buses are skipping ankleshwar gidc stop and directly go to surat via valia chokdi.
There are many passengers at this time interval at ankleshwar. I face alot of problem as i am daily commuter.
Please see the matter.

My daughter manali shah, age 19, a student of designing booked her journey from bharuch gnfc stand to ahmedabad nehrunagar stand on 16.09.2019 early mornign04.50 a. M. With pnr no. G29764262, trip code: 1915pnasgnhrnr3. We were waiting for volvo sleeper bus from 04.15 a. M. At gnfc stand and bus entered into stand at 4.57 a. M. And ran away without stopping and collecting reserved passenger. We tried a lot to stop the bus but failed. We keep following the bus by taking car upto 10-12 kms, but the attempt turns into failure.
We called divisional controller of bharuch, but no reply. Toll free no. Was dialed more than 30 times but no response. Tried to call md, ed, gm operations etc... The numbers available on website but all efforts were failed.
Today it was my daughter's submission day and we were compelled to drop her by private car.
This incident harassed us a lot especially my young daughter prepared for her designing submission.
Is it gatisheel, developed, service oriented, ease of leaving standard gujarat for which we prod a lot? This is the gujarat where no one is ready to serve as per norms and reflects as gross negligence of duty.
Please take my complaint seriously and give us justice and also request to give proper services for which the government claimed a lot.
It is also requested to refund my amount...

Mukesh doliya
Sojitra
387240
Dear sirs
I've heard that you are going to stop bus service between petlad ambaji from 1/10/19.
This bus covers many small villages like dabhou, balinta, and sunav piplav sojitra and many passengers are travelling in it.
I don't understand why you are discontinuing service.
Request you to not to stop this service

From three to forth month bus timing of kankapura to ahmedabad was very late. Bus already late but still bus staff take break almost 15-20 minutes at kheda bus station. When ever we say to conductor so they everyday give excuse for late bus time. As per our observations this thing happen with only one conductor and driver... Due to irregular bus timing we are not comfortable to travel and do updown for job with this bus.. So we request to management to check daily routine bus timing and take action on it...
Not only with this bus but to many buses running on late time. But management not take action... Reason is just because poor time management by gsrtc management and bus staff... Because of that public will suffer in routine updown...

My name is suhit sutariya
Mail id. [protected]@gmail.com
Phone no. [protected]
Ob code:- gs8726890
Date:- 18/07/2019

Ticket not confirmed but payment was deduct and till now its not given refund in my account.

Failed transaction amount did not get refund about 30 days
Its take about 2 months but till now i can not get my refund amount. Refundable amount is rs. 562.

My name is iyan i am, right now i am seating in the gsrts bus number:-gj 18z 2623 of anand depo.
I was sat in this bus at 9.30 o'clock at anand depo.
And i am still satting in the bus right now i am at the piplod depo this is the total westing the time the time will arriving in dahod depo would be 12.30 pm but i am still in the bus. The vahicale is to slow on the road
Please improve it cuz all the person are accur the problem of time so please improve it.

Dear team,

This is to inform you that, gsrtc bus staff dont stop their bus at sanand chokdi bus stop. Many passengers with me ate waiting for himmatnagar route buses. But none of from gsrtc staff stop their bus at same point.

What purpose they are driving gsrtc buses??? This is so much poor service. Please get back with your valuable and positive revert.

Dear sir,

Driver denied for stop bus at datardi village bus stop bus number is gj18z1934
*gsrtc m-ticket*vadodara central bus stand to rajula name: nitinkumar savaliya tripcode: 2030pandiustg30 pnrno: g29725123 doj: 13/09/2019 deptime: 21:00hrs seatno: 10 class: sleeper boardingpt: baroda txn pass: kusxdagj pls carry ur photo id during jrny. T&c apply.

I have travelled today by 1600hours which delayed by 30 min and i had been observed that no conductor in bus and driver is carrying dual responsibility while driving he was taking money and giving ticket to passenger it’s very dangerous for life of pass get kindly look into matter and take strong action against those who are responsible for the said act