Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

I am vary disappointed with ahmedabad to gandhinagar route services like as ahmedabad, vadnagar, bapunagar kheralu, ahmedabad jaspuriya, krishnagar mehsana... Etc
Reason behind that their drivers are very nresposcible about their job. They are not stopping gsrtc official bus stop like koba circle, pdpu etc. Please make concern & take spy eye on these kind of acts for service better & trustworthy. Thank you.
Your faithful fully

Ahemadab depo ni gadi ahemadab to diyodar gadi no:2481 express hova chhata express jevi feeling nathi aavti express nu bhadu apva badal express no koi faydo malto nathi ekdam local jevi bus chale chhe khub j dhimi temaj juni gadi jevo avaj kare chhe n ame goverment service vada passanger aa bus ma express nu bhadu aapava chhata time cover kri sakti nathi ekdam local jevi bus chale chhe bridge par chadti vakhte to gadine dhakka marva pade evi dabay chhe n ame express nu bhadu chukavava chata express jevi koi feeling aavti j nathi n aa bus ma most of goverment service vada updown kre chhe to aap sahebshri ne sari express bus chalu karva vinanti chhe

E-ticket/reservation voucher

Pnr number: g29846582 journey date: 21/09/2019
Journey from: kheda journey to: adipur
Trip code: 1801andsntvnslp departure time: 19:05 hrs.
Class: sleeper pickup point: kheda
Platform no:
Service from: anand service to:
No. Of seats: 2

Seat no/s: 7, 8

Txn password: zggqz3pw

Passenger information
Name age gender
Nilang rami 42 m
Jayshree rami 67 f

Id card type : id card number :

Total fare details
Basic fare : 586.00 reservation fee : 10.00
Discounted basic fare: 0.00 gst : 0.00
Accident insurance charges : 0.00 toll fee : 20.00
Service charge : 0.00 toll fee rajastan : 0.00
Other levies : 0.00 concessions : 0.00
Discounts : 46.00
Gsrtc gst no : 24aaacg5587h1zi
Total fare : 570.00
Download android app https://goo.gl/cZ98pD

Important
• the seat (S) booked under this e-ticket is/are not transferable.
• this e-ticket is valid only for the seat number and bus service specified herein.
• this e-ticket print out has to be carried by the passenger during the journey along with original photo id card of the passenger whose name appears above.
• please keep the e-ticket safely till the end of the journey.
• please show the e-ticket at the time of checking.
• gsrtc reserves the rights to change/cancel the class of service.
• passengers will have to pay the difference amount at boarding time in case of fare / levies / taxes revision as and when applicable. The difference amount will be calculated on charged fare and new fare / new levy / revised tax.
• passenger can take print of ticket or sms from gsrtc.in home page or click here

This is regarding trip of 'gadhada to mata na madh' bus on date 23rd of sept 2019, i am anil ramani ([protected]) is waited for this bus since 2:00 am to 4:00 am at anjar bus depot for journey to mata na madh.
The bus was not arrive between that time, so i called my relative whom was journeying in same bus at 4:00 am ask for current location of bus.
He replied about current location about reached at madhapar village with escaping of anjar bus depot.

Dear sir/madam,

Hope you are doing well. My self manjeet rana booked a ticket from somnath to dwarka for 23/09/2019. My pnr no is g29916697. I was standing at near lilavati bus station at 1:30pm. But bus was not came there till 2:15pm. Then i had call to gsrtc helpline no. My call received by a madam, she gives me bus conductor no. Then i had call to conductor, he told me right now we are at veravel. He says that, if you want to come so please come here veravel bus station. Then i had decided, i will not go there and decided to cancel my ticket. But during cancel the ticket, i need password, but i have not that password. So i decided to register a complaint. So please observe the situation and refund me asap.
Thanks.

I have too much travel in gsrtc volvo and luxury from the starting of this buses every weekend. I have booked below bus but it is came before departure time and left me without informing, as i have came iscon before 4.20 a. M. I have tried to track bus but no tracking done due to no data available and system fault. This is first time in my life that i feel cheated as i m on time but bus left before 4 a. M at iscon. I m genuin customer of gsrtc. So i have traveled in ahmedabad bhuj ac luxury after paying money on 6 a. M. So requested to refund my money for below journey.
*gsrtc m-ticket*ahmedabad iscon cross road x to bhachau newname:komal hejam tripcode:1700mlndbhjacvl. Pnrno:g29907521 doj:[protected] deptime:04:20:00hrs seatno: 9
Class: volvo sleeper boarding pt:ahmedabad iscontxn pass:gdkj89u9contact no:[protected]/. Pls carry ur photo id during jrny. T&c apply.

The audacious behaviour of the bus driver towards me...

I am informing this matter to you because their obnoxious behaviour with a woman is certainly not acceptable... I commute every single day... And bus depots are certainly not hygenic and as it is monsoon it is understandable that the bus is going to get wet. And if he had to tell me in a softer tone i would have understood but no... He has hurt my self respect and the bus is a gsrtc volvo bus... Other than this i won't be giving you any information.. This message has to be spread to all the employee s within the gsrtc... Wether the woman is from a well to do family or even if she doesn't belong to a good background, she has to respected equally... As i am too a women... And deserve equal respect.. The message must be given across.. Behave in a polite manner

Bus no. Gj 18 z 0364 route - jetpur to amreli vai - kunkavav
Date - 23/9/2019
Morning route. Bas has no stop on choki bus stop (Near kunkavav) at 8:30 am
Driver run away the bus and his dont see the passenger,
After we are call the jetpur depo but depo manager not liston the our complaint, give me ans otherwise we are complaint at police station

I am from kuvadava, this is every morning problem for students doing updown to rajkot.
Bus frequencies are at half an hour and sometimes even more. And those buses are coming in village is always full of passenger, and we didn't find space for standing also.
So, i humbly request to you department that please try accommodate collateral routes via kuvadava, still only wankaner routes are not enough for students during morning time between 7:30am to 8:30am
Please try to give priority to our problem
We will thankful to you

Sir atyre hu bhuj na new bus stand ma ubho chhu ane aa complain lakhi rhyo chhu. Bhuj rajkot junagadh bus ma mara be family sabhyo rajkot jai chhe ame online two sheet book karavi hati. Me ahina tc master puchhyu ke sir bus online booking prmane kem nathi to temne kidhu ke kone kahyu hatu tamne online sheet book karvano me kidhu sir to tame ahi sena mate chho to temne koi santosh karak javab na aapyo. Ahi gsrtc ek baju online booking ni suvidha aape chhe jyre ena karmchariyo online seva vaparvani na pade chhe. Aa the kevi vyvstha?? Aa complain hu tweet pan kari chhe.

Bus no-gj 18 y 4702
Bus board-unava
Date-21/10/2019 to time -04:07 pm
When i stop on rto circle bus stop this bus come and i try signal to stop for reaching my destination gandhinagar but this bus driver slow down bus at rto bus stop and then speed increase and bus not stop at rto bus stop. The bus conductor see many passenger on the bus stop but bus not stop at rto bus stop

I have booked a bus ticket of 2:06 from anand to ahmedabad when i reached at bus station i was standing there from 1:46 and non of your bus came. A single bus came at 2:30 and the conductor of bus didn't accept my reservation. And i have to buy a new ticket by cash. So my money was wasted this is not tolerable. My trip code was gsrtc: 1330bsdabdexp51 and pnr number is :g29881250. So you have to return my money...

The bus driver having following details did not stop the bus at given details.

Bus no: gj 18 z 3421
Driver badge no.: 12786
Conductor badge no.: 3636
Bus route: dediapada (Dist.: narmada) to ankleshwar
Date: 21.09.2019
Time: 01.15 pm

Bus stop: mission bus stand, nivalda, dediapada

We are waiting for this bus from 12:20 pm still 1:15 pm. We are three passenger and we seen that there are sufficient space in the bus for us but bus driver did not stopped the bus at mission bus station. For stopping the bus we are request bus stop by hands up but driver do not respond us. We also run behind the bus.

I am Dr. Pankaj Raval.
I - with my wife, - was waiting at PICK UP POINT, PALDI, AHMEDABAD for a VOLVO from ahmedanad to surat. Bus arrived at 12.40 pm date 16/09/2019 Trip code 1214NHRNRSRTV46. i WAIVED HAND TO STOP. Driver noticed it & slowed the bus but did not stop. I followed the bus in auto & picked up bus from central bus stand, Gitamandir & finished my journey to surat.
When I asked Driver why he did not stop bus at pick up point paldi, HE MISBEHAVED ARROGANTLY WITH ME. I ASKED FOR COMPLAIN BOOK HE REFUSED. I ASKED HIS NAME & IS ID CARD - NO. HE REFUSED. HE AGAIN MISBEHAVED ARROGANTLY.
I have attached photo of the driver, conductor, bus no & tickets from ahmedanad to surat.
I request you to look into the matter & improve system & behavior of staff to behave properly with all the passengers in general & atleast with premium passangers of volvo.
I hope my suggestion will be considered positively & addressed accordingly
I hope to be reverted positively.
Thanks
Dr. Pankaj Raval

ઉના ડેપો દ્વારા ચાલતી ઉના-વેરાવળ મીની બસ જે ઉના થી ઉપાડવાનો સમય સવારે ૬:૦૦ કલાકે અને બીજો ફેરો ઉના થી બપોર ના ૨:૦૦ કલાકે ઉપાડવાનો ફાળવેલ, પરતું આ બસ નો રૂટ ઉના ડેપો દ્વારા અવારનવાર કેન્સલ કરવામાં આવે છે, તેથી તે બસ માં દરરોજ અપડાઉન કરતા મુસાફરો અને વિદ્યાર્થી ઓને ઘણી તકલીફ ભોગવી પડે છે, અને આ રૂટ માં આવતા તમામ ગામડાઓં માટે જિલ્લા લેવલ જવા માત્ર ને માત્ર આ એક બસ નો જ સહારો છે,

I was travelled from dwaraka to khambhalia. Dates on 19.09.2019. I have buy ticket from dwaraka to jamkhambhalia, but I want drop at movan patiya which is come before 10km before the khambhalia. Bus no. Is GJ18Z1623 Dwarka to baroda. Departure time from dwaraka 16:30 hrs. Bus no. I humbly request to conductor to stop at movan patiya because o[censored]rgent call from my home so I want to drop but conductor didn't stop the bus. Pls advice to staff if any such condition why can not stop the bus if passengers want to drop.
Regards
Suresh kanjaria

I've seen notice by Petlad depo are going to stop Bus service between petlad-Ambaji from 01/10/2019.this Bus started 7-00am from petlad-Ambaji vaya Sunav Kasor Piplav SOJITRA DABHOU Dethali Nandoli Khandhali Heranj Alindra Undhela Radhvanaj Kheda Amdawad Himmatnagar to Ambaji. petlad-Ambaji Bus service running regularly and time to time last 40years. Small villages are connected to mega city Ahmadabad by this bus. Many passenger like students, servic man, small business man, many type patient for civil-Hospital Ahmadabad, Yatrik for Ambaji mataji are daily up-down in this bus. So I request you Sir please don't stop this very important Bus service petlad-Ambaji for all the small villages. Thanks. Jai Bharat

Hi GSRTC,
​
​sad to say but the quality of material you have used in this bus. It really stinks, after getting on board I feel why this one is going empty.
​
​now due to its suffocating situation and I am feeling vomiting. requested to bus driver to let me sit there, he denied and said he is not allowed.
​
​i spoke to your CUSTOMER CARE and they are pretty useless. Requested to make my trip as well, but nothing came out.
​
​
Its a disaster of paying almost 800 for this ### stinky service. And you should be ashamed of yourself for providing such a bad service in Gujarat region.
​
​do penalize yourself for providing worst service I have ever felt.
​
​worst regards,
​yogesh vishwakarma

Sir/madam,

I have complain that there are five to six sleeper busses scheduled at ankleshwar gidc stop towards surat in morning between 4:45 to 5:45 am. But these sleeper buses are skipping ankleshwar gidc stop and directly go to surat via valia chokdi.
There are many passengers at this time interval at ankleshwar. I face alot of problem as i am daily commuter.
Please see the matter.

My daughter manali shah, age 19, a student of designing booked her journey from bharuch gnfc stand to ahmedabad nehrunagar stand on 16.09.2019 early mornign04.50 a. M. With pnr no. G29764262, trip code: 1915pnasgnhrnr3. We were waiting for volvo sleeper bus from 04.15 a. M. At gnfc stand and bus entered into stand at 4.57 a. M. And ran away without stopping and collecting reserved passenger. We tried a lot to stop the bus but failed. We keep following the bus by taking car upto 10-12 kms, but the attempt turns into failure.
We called divisional controller of bharuch, but no reply. Toll free no. Was dialed more than 30 times but no response. Tried to call md, ed, gm operations etc... The numbers available on website but all efforts were failed.
Today it was my daughter's submission day and we were compelled to drop her by private car.
This incident harassed us a lot especially my young daughter prepared for her designing submission.
Is it gatisheel, developed, service oriented, ease of leaving standard gujarat for which we prod a lot? This is the gujarat where no one is ready to serve as per norms and reflects as gross negligence of duty.
Please take my complaint seriously and give us justice and also request to give proper services for which the government claimed a lot.
It is also requested to refund my amount...