Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Respected sir/madam,

I want to draw to draw your kind attention towards the irregular/suspended bus service (Like: from mundra to gandhidham at 0700 hrs am & 1900 hrs pm, from gandhidham to mundra at 0845 hrs am & 1730 hrs pm) in mundra –gandhidham –mundra (Kutch). The passengers face hardship because the bus is stopped or suspended for past couple of weeks. As a consequence, we have been facing plenty of diffucultys/issues.
Therefore i request you to look into the matter. I am sure that the situation of daily bus services for especially for who traveling on daily basis in this route (Gandhidham –mundra – gandhidham) for jobs, will improve by you time to time. Its a pure humble request to you, please ensure
It.
Awaiting your kind quick necessary action on above matter
Thanking you,
Your faithfully,

A respective citizen of your city.

Date-05 september, 2019

Dear sir/ma'am,

How can gsrtc allot male seat beside female passenger seat. Every time i booked females seat but male passenger seat beside her even today happened the same from baroda to ahmedabad journey.in fact on tickets it shows clearly that this is female ticket but still they allot male passenger seat beside female passenger seat. Pleased look into the matter and improve services. Pnr no. Of passenger for your reference is g29598747.

Thank you

Sir i am traveling in bus gsrtc from malegaon to patan. This is 18 hour route and bus conducter and driver said that bus will not stop for dinner. And with me in bus some other seat are also thier with thier small children. Children are so much hunger and driver said that if we stop the bus then in patan depo they will fine us 200rs for stoping bus... Please sir take some action as soon as possible..

Refund not received yet. Ticket trip details are:
Tripcode: 2030srtamlslp30
Pnr no: g28881949
Doj: 12/08/2019
Dep time: 20:30 hrs
Seatno: 1, 2

Ticket cancellation details:
*gsrtc m-ticket* ur seat cancellation confirmed: doj:12/08/2019, tripcode:2030srtamlslp30, pnrno:g28881949, seatno:1, 2, amt refunded:rs: 400.00.

Even after a month my refind is not received. I hereby reuquest you to please arrange for the refund at the earliest.

જય ભારત સાથ જણાવવાનું કે બસ Number GJ-18Y-0299 માંગરોળ શીલ જૂનાગઢ, કેશોદ થી આવતી વખતે તારીખ 3 સપ્ટેમ્બર 7:40એ ડ્રાઇવરે અગતરાય ગામમાં out of station સ્ટોપ રાખી બસ જવા દીધેલ છે ચાર પાંચ લોકોએ હાથ ઊંચો કર્યો અને રાડુ પાડી તોપણ ડ્રાઇવરે બસ સ્પેશિયલ સ્ટોપ એ રોકી નહિ, અને આ બસ સર્વિસ સ્પેશિયલ સાપુર જવા એક જ આવે છે અને અહીંના મુસાફરોને રોજે તકલીફ પડે છે- ડ્રાઇવરના આવા ગમે ત્યાં સ્ટોપ ઓળખીતા ના હિસાબે, તો આ રીઝન સામે પગલા લેવા નમ્ર વિનંતી

The bus deesa navsari was cancelled just before the journey, the trip and when the deesa depot manager was asked he didn't received the calls and when answered he misbehaved and cut the call himself and didn't received it again. Pnr no g29507413
We have urgent work at surat but ni replacement bus was kept and due to which passengers have to bare with it
Please take up the matter

I was about to travel from rajkot madhapar chokadi to dwarka on date 01/09/2019 time 3.30 pm. I was stand at madhapar chokadi waiting for bus gsrtc (Could not note bus number due frustration) rajkot to dwarka at 3.30 pm. When this bus reached at madhapar chokadi did not stop. I tried many time and show my hand to stop the bus but the driver didn't stop the bus and also bus conductor who was one lady deny to stop bus. I had to face big problems because i missed the bus due to the misbehavior and misconduct of the driver and conductor. Please take necessary action against these two person and inform me about action as early as possible.

Dear sir/mam
Bus arriving from ahmedabad central busstand to upleta (1:30 pm) is supposed to pick passengers from specefic destination. All buses stops at iskon stand but even after raising hands and telling the conductor to stop the bus the bus did not stopped there. This happened thrice and even after reserving the seat online it did not stopped at iskon busstand once
Hope you will do something about it.

The bus from ahmedabad to dhanera boarding at 8:50 from ranip bus station has a female conductor whose beahviour is pathetic... She is not concerned about the passengers.. One of the passenger was ill when we told her about the sickness she replied that there is your matter of concern none of our business... Does conductor has work of only collecting the tickets and being insensitive towards the passengers.. I request gsrtc to make her sensitive about the passengers otherwise i have to file the rti..!!

I was travelling from gandhidham to surat via bus number 2157. The problem is that at my sleeping sofa the window was jammed and could not be closed it. Due to rain the whole seat was wetted and nit able to sleep and had to travel on that seat because there was no any vacancy. I want my compensation right now. It is rigorous and irresponsibility of the driver and department. I have attached my ticket below. Gsrtc m-ticket*gandhidham to surat central bus stand name: patel vimalaben tripcode: 1830bhjsrtslp15 pnrno: g29187167 doj: 28/08/2019 deptime: 19:44hrs seatno: 6 class: sleeper boardingpt: gandhidham txn pass: ukbkkqj1

I am traveling in bantva to narayan sarovar bus, today on[protected]. I booked online ticket seat no. 30w. Bus was exchanged at toll booth neat gondal. There is some # on floor at my seat, i am not able to seat properly. I asked conductor to perform cleanliness at next stop at rajkot. He merely suggested to drain a bottle of water. Not even bothered to take care of issue. Shocking to me and my copassangers. An immediate remedy is expected.

This time it is the worst ever experience in terms of cleanliness and hygiene, the bus is extremely dirty from the inside as well as from the outside, the entire outside area of the entrance including door is full of tobacco splits and as soon as i entered inside entire bus is full of dirt empty food packets curtains, seats and floor is dusty with stains and grimy

I was online ticket booking on date 9/8/2019 one ticket. My journey from anjar to danta on date 10/08/2019. I was waited bus station but bus not came on timing then i contact to anjar station enquiry office he ask bus will not come/ cancellation due to heavy rain and flood from samakhiyali kutch then cause road block. So refund my payment ticket detail below.
Pnr no. G28910110
Ob reference : gs8854090
Journey date :...

Actually, it is not complaint but a suggestion. Many times i observed and faced problem because of name printed on eticket by alphabetic order. For example, my son's name is started with a and my name with m, so every time my son's name printed on the ticket who is only 6 year old. As per rule i carried my photo id with me but problem arise due to my son's name on the ticket. I request to gsrct should be changed in the system as first name to be appear on the ticket.

Please be needful,
Thanks.

Dear team,

Gsrtc bus ac valvo (Ahmedabad to palanpur/ deesa) bus does not reach on every time late, many time complain to the driver and conductor but he is not responding perpor.

Need to check carefully and maintaining time table.
Management team look into this matter.

This is first and last notification.

Next time exclated to the pmo/ legal.

I've book my ticket on 25th august from botad to vadodara in gariyadhar surat bus in gsrtc website 9:10 time of arrival time when i am reach to station that bus timing is 9:30, i've waited for bus till 10:00 but bus not came, again i've asled for bus timing to inquiry counter and they told me that it will arrive after 11:15 and it doesn't matter waht timing it showing on website. Then i have asked station manager to provide me complaint book in botad station, but he told me to fill my complaint in blank paper. After several argument they give me complaint book to me and i've written my complaint.

In the bus same experience to me, bus conductor
Was slept in bus while he was on duty and doesn't check my ticket and others to. When i've asked him to come and check he just behaving rude with me that it should be me to go and ask for ticket check to me. Same he bahave to others to come and take your ticket... After some argument i've asked for his id card, he direct refuse me that we are not having any id card, you can do complaint who ever you wish.. He also refused me to provide complaint book in bus. He named him self as "ajay chaudhari".

Hope to register complaint against such people and take strict action. Below are the bus details.

Date : 25th augest, 2019
Bus route: gariyadhar-surat
Journey : botad-vadodara
Conductor name: ajay chaudhari
Id: not provided
Bus number: gj 18 z 0349

Today i had visited from gandhinagar to himatnagar in bus name of rajkot to ambaji via gandhinagar. Conductor had given me ticket for gandhinagar to himatnagar in 74 rupees of ticket. Where bus rate is very higher then normal express bus ticket and distance was mentioned as 83 kms which is not to possible. I would like to request to gsrtc investigate n correct thus thing.

Today (25th aug 2019)... I am travelling from godhra to ahemdabad by bus (Fatehpura to radhanpur) at 8:00am... The driver was driving very roughly and unsafe... He is using too much of horn and it is such an horrible experience in the bus... He is using mobile at the time of driving... I wan to request you for accept my request and try to resolve our problems... Please take strict action on this complaint... Thank you

Dear team,

In bhavnagar bus stand the stall name jay gurunanak store take 5 rs extra charge in every food like waffers coldrink and buiscuit as the stall holder in st bus stand can not take any extra mrp from printing in wraper but why he is taking extra 5 rs in all product if action will not take in few days we are go for grivience or consumer court and forward message against gsrtc.

Respected sir/ma'am,

I want to travel as a single male on 25th of august 2019.
Now issue is that,, bus is almost full but stlii there was a little hope. Three seats were empty but issue is that seats beside the empty seats were reserved by one lady. So i was not able to book a seat as a male traveler. Most importantly i had exam the day after.
Hope gsrtc authority will surely deal the issue.