Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Respected sir/ma'am,

I want to travel as a single male on 25th of august 2019.
Now issue is that,, bus is almost full but stlii there was a little hope. Three seats were empty but issue is that seats beside the empty seats were reserved by one lady. So i was not able to book a seat as a male traveler. Most importantly i had exam the day after.
Hope gsrtc authority will surely deal the issue.

I have complained that driver of bus no gj 18 z 3300 is told me that bus is not stoping in kuwadva chokdi further ticket is taken from ahmedabad to rajkot. I have told to lady conductor for stopez in chokdi but she was disgusting with me and other passanger for not stop the bus in kuwadva chokdi. My ticket number is 065962 dt 24 aug 2019. My village is 20 km beforethe rajkot. If i am going to rajkot than return 20 km route more time expend and more expence dooing for that so i have requist to do some special action to your driver and conductor

તા:21/08/19 ના રોજ બગસરા એસ ટી ડેપોની ૧, મીની બસ તા:22/08/19 સવારે 5:૩0 થી રાત્રે 7:30 બગસરા થી દ્ગોનણેશ્ર્વર, જવા, નીયમ મુજબ ડીપોઝીટ રૂ!9000 જમા લઈ ને અમોને જણાવ્યું કે, ૧ કિલોમીટર ના 35 રૂપિયા ચારજ થશે તેનુ ભાડું અંદાજે ૭૫૦૦ થશે અને બીજા દિવસે તમને જમા રકમનું રીફંડ મળી જશે,
તા:22/08/19 મુસાફરી કરી રાત્રે 7:15 મિનિટ એસ ટી ડેપોમાં સમય પહેલાં અને તેના કિલોમીટર ૨૧૫ આવ્યા,
તા:23/08/19 અમે ફરજ પર અધિકારી ને રીફંડની રજૂઆત કરતાં, અધિકારી એ અમોને હજુપણ રૂ!1500
આપવા પડશે, અમોએ તેનું બિલ અમોને આપવામાં આવશે જેથી અમો બિલ ચુકતે ભરી શકાય, અને અધિકારી ફરજ નું ભાન ભુલી અભદ્ગ ભાષામાં બોલવા લાગ્યા, અને અમોને અપમાનિત કરી દાદાગીરીથી ૧૫ દિવસ પછી તપાસ કરવા આવવું

I am waiting at ctm metro bus. I found lots of passengers loss gold chain and wallet due no proper arrangement for your valuable passengers. Please give us facility like... Intercity bus at departure point..

I humble request to give facility as possible early to avoid loss money and time for your and passenger.

Regards
R. K. Makwana
De yashonandan park, gorwa, vadodara.
Mobile [protected]

I have to travel regular in bus for my studies from ankleshwar to surat, but it’s very bad to say that during the time between 5:30 to 5:45 in the morning there is no gsrtc service and no buses at all.in addition to that gujarat government has provided pass services for regular passengers which is very best, but what it mean when express buses are not there at that timing. I have to wait half an hour daily for the bus and the bus arrives is only sleeper bus which rent is quite high than express bus that i can’t afford daily.in short, our great gujarat state has the poor road transport services, no required number of buses between certain time period and cities.

Hello sir/madam,

I booked my ticket from ahmedabad to rajkot on 23/08/2019 bus timing mentioned in "gsrtc.in" website is 16:45 (4:45 pm) and actual time provide by the bus conductor is 17:25 (5:25 pm is the arriving time to platform of ahmedabad cbs).
I request you to please correct the online timing, due to this we are facing to much trouble.

I recently booked a bus from ahmedabad central bus stand to godhra of 1:30pm (Express) but when i went on the bus point the bus was not express as well as i even didnt get my seat no. Though having booked. On the site it showed express road bus via-godhra (Only) duration: 2 hours but originally the bus went via - dakor, umreth then godhra and it took 3:30 for me to reach there. Please solve this wrong information problem

Respected sir, my bus time is 10:45 am at 22/8/2019 but not arrive at this time and i gone to inquiry desk because he'll not give me proper answer my much time is west i didnt satisfied with gsrtc service

Bus details:-
Pnr number : g29237290 date of journey :[protected]
Service start place rajkot
Service end place : keshod
Journey from :
Rajkot busstand (Shastri
Medan)
Journey to : keshod
Boarding point :
Rajkot busstand (Shastri
Medan) class : seater
Departure time : 10:15 pm trip code :
Gsrtc:1500nktsmntsl30:1
1568:1359:809:22/08/2019
No. Of seats : 1 (Adults=1; children=0) seats no/s : 22

Passenger details:-
Name ajay tatmiya
Age 26
Adult/child a
Gender m

There is a capacity of 50 passenger in a bus. These fifty seats are reserved and more 30+ passenger upright in bus gallery. Due to overload passenger in bus, people who reserve their seat feel uncomfortable and even they have not space for breathing also. If any passenger feel suffocation and as a result if die so who is responsible for that????
So please do attention on this issue.

Dear sir / madam,
Hello, i kindly inform you that bharuch to nikora early morning bus arrived at 6 am but from last month it cancelled without any reason. It is backbone for daily updown passengers of my and other villages which covers in this route. Many passengers disclosure for this cancelled bus. Please needful for us. Because of it we are not reach our destination. Many students also depends on this bus to reached at their collegs and schools. We hope that you needful for us.
Waiting for your positive response and needy for students, workers, daily passengers.

I have two ticket book from bapunagar to dholera on 22 august, but when when i was go to receive the bus at bapunagar st stop, controller told me that bus have been canceled, so i recomended to complain book but controller did not give me satisfied answer and gsrtc did not give me cancelation message even if bus had already canceled. So i kindly supplication to you that gave me prodsiger of ticket refund 😂 😂 😂

I am going to jamnagar in bus coming from maliya junagadh and jamnagar right now. It is departing from jungadh at 3.55 pm. Today the driver is talking on cell continue for 5-10 minutes. I have proof also. Please do the needful. Driver was talking with driving. I have seen this many times that drivers are talking on phone or cell while driving which is very dangerous.
Please look into this matter and solve it as soon as possible.

As we know your buses comes from Baroda to surat on that way they stop bus at varacha, after that kapodra and D mart. As you aware that if we paid express bus ticket then in case we have to reach on time and buses have to stop only particular station only then why you stop bus at above location. Same in case if you are not stop bus to Vyara Unai naka stand then give us specific and justify reason for that. 7:30am to 8:30 am buses pass from vyara they are not stop at location.

Respected sir,
This is axay barot, advocate from jambusar dis. Bharuch. I am doing up down from vadodara to jambusar. At the evening time the shedual of bus from jambusar to vadodara is at 18.20 o'clock. This bus is lifeline for the passengers.
For many days this bus is irregular because of miss management of st depot manager.
I request you please regular this bus for the convenient for the passenger

Axay barot
Advocate
Mo.[protected]

Hello.

I was booking ticket 19th august 2019 from surat to statue o[censored]nity. The amount of rs. 2722 deducted from pnb bank, but i don't get ticket confirmation. Instead is show me attahched screen.

I also raised the ticket on gsrtc helpdesk. Here you can see : http://93.104.211.157/helpdesk3/view.php?id=628911 and also mailed them on [protected]@mail1. Gsrtc.in.
No response anywhere. It is really ridiculous.

Then i try to check the ticket if it is booked. Then i again search for the bus for the 25th august from surat to statue o[censored]nity. The result populated with following details.

0700srtsounvac
[via - ank gmndv rjp kvdk]
Dept. Time
07:00
Origin
Surat central bus stand
Destination
Statue o[censored]nity (Navagam)
Duration
03:15
Fare
₹196.00

I booked ticket number : 15a, 19a, 41w, 42m, 43m, 44m, 45w from surat to statue o[censored]nity.
And for return i booked bus with following details.

1900sounvsrtac
[via - kvdc rjpl uml gmndv ank]
Dept. Time
19:00
Origin
Statue o[censored]nity (Navagam)
Destination
Surat central bus stand
Duration
03:10
Fare
₹196.00

I booked ticket number : 3a, 4w, 15a, 27a, 41w, 42m, 43m

I payed for this total : rs. 2722 on[protected]:39:51 thru debit card.
Please look in to this case. Refund the amount or book the ticket for same.

Hello sir /mam

With respect

I want to tell you that mahesana to sarkhej last mini bus, time is time is reach to prahladnager is 7:10 pm but daily this bus reach here at 8:30 pm, 9:00 pm

We are many passenger are updown from sg highway prahladnager, we are daily late reach at mahesana

And this happened in only when bus driver, name rati bhai, was daily late in bus

We also talk about this issue to mahesana depo meneager:- mis sonal patel but not get any good response

We sincerely ask you that please do something for this

We are very trouble,

Please solve this issue

Thank you sir /mam

From bus passenger

I have an important meeting at 11 o’clock in ahmedabad. Accordingly i booked tickets for volvo at 8:20. I have been sitting at makarpura bus stand since 8 o’clock. Its 9:30 still there is no information about bus.

What the hell kind of service are you providing.

It is always on time whenever i take the bus from central bus stand. First time i opted for makarpura. And i am facing this issue. Even the inquiry person sitting there is saying its always an hour late.

I need a call from your side. Today itself. Or else i will somehow contact your higher authority.

Dear sir/madam,
I, sanjay suthar want to inform you about my unsuccessful transaction regarding e-ticket booking due to poor network and rs.310.00 was deducted from our bank of baroda account. I request you to help me to get my refund as soon as possible. I am giving the particulars regarding my transaction below

Name:sanjay m suthar
User id of gsrtc a/c: guest
E-mail id.: [protected]@gmail.com
File no.: i have no file no
Transaction details as given by the bank on mobile:rs 310 is debited to @a/c at adc tid 76000018/e. Ref[protected]
Contact no.:[protected]o
Place from chiloda x to bharuch zadeswar x bus ambaji to ahwa seat no 15/16
I have no pnr number and ob refrence numbeand when i try to print ticket ya sms by my mail id or mobile number there is
One reply shown success transaction not found for this period.
I did not receive any mail regarding my confirmed transaction or deduction of money from gsrtc. Kindly be needful in the matter.
Thank you

For the last 3-4 days, i have been traveling in the same bus from gandhinagar to paldi ahmedabad, the bus time is about 9.50 am, gandhinagar, this bus scattered a lot of dust, waffers, biscuits, chocolate etc. Have not been paying attention to the cleanliness, i told the conductor, he said that the bus has come from the front, so it was not clean for 3-4 days, please pay attention to this.

Last 3-4 दिन से मैं गांधीनगर से पालड़ी अहमदाबाद की एक ही बस में सफर कर रहा हु, बस का समय करीब 9.50 am गांधीनगर का है, इस बस में कुछ ज्यादा ही dust, waffers, बिस्किट, चॉकलेट आदि वेफर्स बिखरे हुए है, साफ सफाई की ओर ध्यान नही दिया जा रहा, मेरे द्वारा कंडक्टर को कहा गया, तो उनका कहना था कि बस आगे से आई हुई है, तो क्या 3-4 दिन से साफ सफाई नही हुई, कृपया इसकी ओर ध्यान देवे।

16- august 2019 bus of dharmpur to bhavngar of 10.15 pm arrival time at surat is late and now it's 12.10 am, i asked at inquiry counter they are saying bus will come soon, coom soon at any time not giving proper ans then i call to dharmpur bus depo and i came to know that bus is delay from there only and leave just before half hour but surat depo inquiry counter don't know or don't want to told i don't know but they should give the ans where the bus leave or approx time so if we have to reached urgent anywhere then we find the other route but they didn't told so after call dharmpur depo by me i came to know that bus just reached half hour so it on surat bus depo inquiry persons would have to call in dharampur depo to know the situation and give the ans and give the approx ans not we should find by any how where bus reached. So it my request to solve this kind of attitude that coming soon coming soon and try to give some ans where it should reached as it's very late. Late by more then 2hrs...