Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

There is a capacity of 50 passenger in a bus. These fifty seats are reserved and more 30+ passenger upright in bus gallery. Due to overload passenger in bus, people who reserve their seat feel uncomfortable and even they have not space for breathing also. If any passenger feel suffocation and as a result if die so who is responsible for that????
So please do attention on this issue.

Dear sir / madam,
Hello, i kindly inform you that bharuch to nikora early morning bus arrived at 6 am but from last month it cancelled without any reason. It is backbone for daily updown passengers of my and other villages which covers in this route. Many passengers disclosure for this cancelled bus. Please needful for us. Because of it we are not reach our destination. Many students also depends on this bus to reached at their collegs and schools. We hope that you needful for us.
Waiting for your positive response and needy for students, workers, daily passengers.

I have two ticket book from bapunagar to dholera on 22 august, but when when i was go to receive the bus at bapunagar st stop, controller told me that bus have been canceled, so i recomended to complain book but controller did not give me satisfied answer and gsrtc did not give me cancelation message even if bus had already canceled. So i kindly supplication to you that gave me prodsiger of ticket refund 😂 😂 😂

I am going to jamnagar in bus coming from maliya junagadh and jamnagar right now. It is departing from jungadh at 3.55 pm. Today the driver is talking on cell continue for 5-10 minutes. I have proof also. Please do the needful. Driver was talking with driving. I have seen this many times that drivers are talking on phone or cell while driving which is very dangerous.
Please look into this matter and solve it as soon as possible.

As we know your buses comes from Baroda to surat on that way they stop bus at varacha, after that kapodra and D mart. As you aware that if we paid express bus ticket then in case we have to reach on time and buses have to stop only particular station only then why you stop bus at above location. Same in case if you are not stop bus to Vyara Unai naka stand then give us specific and justify reason for that. 7:30am to 8:30 am buses pass from vyara they are not stop at location.

Respected sir,
This is axay barot, advocate from jambusar dis. Bharuch. I am doing up down from vadodara to jambusar. At the evening time the shedual of bus from jambusar to vadodara is at 18.20 o'clock. This bus is lifeline for the passengers.
For many days this bus is irregular because of miss management of st depot manager.
I request you please regular this bus for the convenient for the passenger

Axay barot
Advocate
Mo.[protected]

Hello.

I was booking ticket 19th august 2019 from surat to statue o[censored]nity. The amount of rs. 2722 deducted from pnb bank, but i don't get ticket confirmation. Instead is show me attahched screen.

I also raised the ticket on gsrtc helpdesk. Here you can see : http://93.104.211.157/helpdesk3/view.php?id=628911 and also mailed them on [protected]@mail1. Gsrtc.in.
No response anywhere. It is really ridiculous.

Then i try to check the ticket if it is booked. Then i again search for the bus for the 25th august from surat to statue o[censored]nity. The result populated with following details.

0700srtsounvac
[via - ank gmndv rjp kvdk]
Dept. Time
07:00
Origin
Surat central bus stand
Destination
Statue o[censored]nity (Navagam)
Duration
03:15
Fare
₹196.00

I booked ticket number : 15a, 19a, 41w, 42m, 43m, 44m, 45w from surat to statue o[censored]nity.
And for return i booked bus with following details.

1900sounvsrtac
[via - kvdc rjpl uml gmndv ank]
Dept. Time
19:00
Origin
Statue o[censored]nity (Navagam)
Destination
Surat central bus stand
Duration
03:10
Fare
₹196.00

I booked ticket number : 3a, 4w, 15a, 27a, 41w, 42m, 43m

I payed for this total : rs. 2722 on[protected]:39:51 thru debit card.
Please look in to this case. Refund the amount or book the ticket for same.

Hello sir /mam

With respect

I want to tell you that mahesana to sarkhej last mini bus, time is time is reach to prahladnager is 7:10 pm but daily this bus reach here at 8:30 pm, 9:00 pm

We are many passenger are updown from sg highway prahladnager, we are daily late reach at mahesana

And this happened in only when bus driver, name rati bhai, was daily late in bus

We also talk about this issue to mahesana depo meneager:- mis sonal patel but not get any good response

We sincerely ask you that please do something for this

We are very trouble,

Please solve this issue

Thank you sir /mam

From bus passenger

I have an important meeting at 11 o’clock in ahmedabad. Accordingly i booked tickets for volvo at 8:20. I have been sitting at makarpura bus stand since 8 o’clock. Its 9:30 still there is no information about bus.

What the hell kind of service are you providing.

It is always on time whenever i take the bus from central bus stand. First time i opted for makarpura. And i am facing this issue. Even the inquiry person sitting there is saying its always an hour late.

I need a call from your side. Today itself. Or else i will somehow contact your higher authority.

Dear sir/madam,
I, sanjay suthar want to inform you about my unsuccessful transaction regarding e-ticket booking due to poor network and rs.310.00 was deducted from our bank of baroda account. I request you to help me to get my refund as soon as possible. I am giving the particulars regarding my transaction below

Name:sanjay m suthar
User id of gsrtc a/c: guest
E-mail id.: [protected]@gmail.com
File no.: i have no file no
Transaction details as given by the bank on mobile:rs 310 is debited to @a/c at adc tid 76000018/e. Ref[protected]
Contact no.:[protected]o
Place from chiloda x to bharuch zadeswar x bus ambaji to ahwa seat no 15/16
I have no pnr number and ob refrence numbeand when i try to print ticket ya sms by my mail id or mobile number there is
One reply shown success transaction not found for this period.
I did not receive any mail regarding my confirmed transaction or deduction of money from gsrtc. Kindly be needful in the matter.
Thank you

For the last 3-4 days, i have been traveling in the same bus from gandhinagar to paldi ahmedabad, the bus time is about 9.50 am, gandhinagar, this bus scattered a lot of dust, waffers, biscuits, chocolate etc. Have not been paying attention to the cleanliness, i told the conductor, he said that the bus has come from the front, so it was not clean for 3-4 days, please pay attention to this.

Last 3-4 दिन से मैं गांधीनगर से पालड़ी अहमदाबाद की एक ही बस में सफर कर रहा हु, बस का समय करीब 9.50 am गांधीनगर का है, इस बस में कुछ ज्यादा ही dust, waffers, बिस्किट, चॉकलेट आदि वेफर्स बिखरे हुए है, साफ सफाई की ओर ध्यान नही दिया जा रहा, मेरे द्वारा कंडक्टर को कहा गया, तो उनका कहना था कि बस आगे से आई हुई है, तो क्या 3-4 दिन से साफ सफाई नही हुई, कृपया इसकी ओर ध्यान देवे।

16- august 2019 bus of dharmpur to bhavngar of 10.15 pm arrival time at surat is late and now it's 12.10 am, i asked at inquiry counter they are saying bus will come soon, coom soon at any time not giving proper ans then i call to dharmpur bus depo and i came to know that bus is delay from there only and leave just before half hour but surat depo inquiry counter don't know or don't want to told i don't know but they should give the ans where the bus leave or approx time so if we have to reached urgent anywhere then we find the other route but they didn't told so after call dharmpur depo by me i came to know that bus just reached half hour so it on surat bus depo inquiry persons would have to call in dharampur depo to know the situation and give the ans and give the approx ans not we should find by any how where bus reached. So it my request to solve this kind of attitude that coming soon coming soon and try to give some ans where it should reached as it's very late. Late by more then 2hrs...

I have booked sleeper bus by paytm from bharuch to mehsana on 14th aug. 2019, time: 17.50 hrs pnr : g28880012 ticket id : pw80px
Order id :[protected] trip id : gsrtc: 1615srtrdnslp15:12298:567:1054:14/08/2019 and i had to faced many problems regarding travelled from another bus as a express bus, time issue and uncomfortable feel so i request for full refund of money for bus ticket as soon as possible. I hope you solve my difficulty as fast and i attached bus ticket given by express bus.

Respected sir,
I was at junagadh depo date 16/08/2019 i raise the hand to stop the bus keshod rajkot via junagadh jetpur bus no 3835. But the lady conductor told me bus will not stop and behave rudely this happen many time. That conductor behave rudely not stopped the bus in depot. Thiis happen at date 16/08/2019. As our country is grown this kind of behaviour of conductor not tolerable. Sir please do something it is difficult to tolerate regular traveles. We ignore many things likes cleanliness is not in the bus and many more things bus conductor not stop bus in junagadh depo is intolerable old do something.

The bus from bhuj to mundra in morning 7.20 is always late.. Bcoz of this we r working person i'm always reached late so my companies bus will leave me and my all day went fail bcoz of this bus... Frst this is reaching 8.50 npw 9.05 or not any proper tym... Plzz provide a proper bus who reaches 8.45 in mundra sharply for the company worker's.. There's many person who r traveling in this and working in company.. Hope for some action!

Today as not much rain in palanpur still palanpur ahmedabad volvo bus time 18:00 was late of 2 hrs around 20 people was waiting and due to lack of less communication skills on duty staff was not giving proper answer, on 20:00 bus was came and then due to conductor waiting for him.
No any value of time of all people as well not any responsive communication also not good service hope gsrt department give action on it.
With hopefull ness as normal citizen of state want action on it
Time gone we all wasted our time with next time hope you people be responsive and make service citizen friendly as well easy, efficient.
Thank you..

Hello sir.
Merunaam bharat maheshwari che ane me adipur to rajkot no tikit karavi he biking no. G29060945 hti jeno time 13:45 na 15/08/19 na hto pn hu buss station uper 15:30 vge sudhi ubho ryo hto toy pn buss na avi.. Ane me jyare station master ne a vat jnavi to temna terfthi koi response na madhyo sir. Temne kyu wann che varlage klak pn thay ne be klak pn thay ane na pn ave. Tyar bad hu biji buss ma bijivar paisa kharchine rajkot gyo. Je no. Gj 18 z 4946 ma hamna hu betho chu.
Mari tmara thi atloj asa che k tme mara paisa pacha apavi do. Ane station master mathe koi karevahi karo.. Thank you sir.
My mobile number [protected]
Email id - [protected]@gmail.com

When we travel through ratnal-bhuj highway on 14th august, 2019 between 6:45 to 7:00 pm, gsrtc bus no. Gj 18 bt 0269 (From rajkot to bhuj route) had made very harsh overtake in a turn by which our car was just been away from occurring heavy accident. The bus driver horned very heavily even though there was no scope for overtake since the road was having traffic and other vehicles too before us. He had not reduced the speed in turn and overtake our car very badly and we was just away from occurring of heavy accident.
There after we can caught him at village kukma where we found that the bus was driven by him by putting ear phone in his ears and when we told him to drive safely and with due care on road where the traffic persits, he had abandoned the same also he had replied very badly and with rough behaviour like his driving.
By asking his name, he has quoted his name as "shahid sumra" bearing no. 12519 and from jamnagar.
Also again we had stopped our car (I10 gj12dm4428) and his bus at "sekhpir dargah" where police were there. Police had told us that fir may be done at anjar city which is a nearby place of occurrence of this bad event.
Since there was a night and we were far away from anjar city, we would like to register our complain online. Kindly request to take proper actions against the driver so that heavy accidents can be prevented in time and the people should not run in a harmful manner.

I am traveling from ahmedabad to anawal my bus is upto chikhli.. Bt from 2hr at morning 5am-7am no bus available for chikhli to anawal route.. 4-5 bus by pass this route directly going to surkhai vasda route i request regarding this atleast 1-2 bus you can run by surkhay anawal vansda route.. All people of that route face trouble at morning and in rainy session.

I have suggested management and one type request only for aver person in drive routes so time to time drop and pickup.

My trip baroda to mehsana

Actually baroda bus pickup time 06:00 pm but bus coming in baroda central bus stand in 7:15 pm.

Mehsana drop time 10:10 but still 12:30 in bus

Please time arranging preferred and i request my delay timing penalty to be provided.