Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Hello sir i am kushal parekh i have booked ticket from rajkot to mangrol on 21.08.19 at 8.45 am bus. But bus was breakdown from keshod itself it has not arrived at rajkot bus stand. I have mail severe times to dto. [protected]@gmail.com but there was no responsemit hasbeen 1 month but no amount is credited. My pnr no is g29243375. My account no is [protected]. My total bus fare was 159rs. I have boook ticket through paytm. My paytm no is [protected]

I have gurajar Nagari pass another MLS driver aloud pass but today one MLS bus driver not aloud my pass why another MLS bus driver aloud but this bus number driver not aloud I want pass money refund otherwise action to this bus number driver GJ 18 Z 5524 i want action to this bus number driver and I want my return Money 13/09/2019 for this day pass money refund because today I travel private bus because I am late because this driver not aloud to travel MLS I am late so I want urgent reply otherwise I go Jamnagar s t depo head person meet him

Sir,

This is to inform you that the conductor of the bus routed from ahmedabad to deesa (Gj 18 1996) dated on 12/09/2019 (Timing 7:40 am) is not allowed me to enter into the bus because i have a passenger pass.. He told that if you have a pass than you cannot travel with passenger pass... And because of that i was late at my work..

Kibdly take corrective action...

Thank you..

Our special route bus (Sardhar-rajkot)
Which actually time is near about 6:30 to 6:40 but it comes at 7:00 am or some times it come at 6:00 am and not stay at 6:30 am.

If any issues are creat in depo like festivals or durring merriage sizzons etc. Programs.
So our bus are not arrival at this days
So i hearby request to st depo to take steps on it..

And i hope and trust on the depo manager or commities that you take suitable steps on it...

Thank you

Respected sir/madam,

I am a college student in ahmedabad, i am doing daily up down from gandhinagar to ahmedabad polytechnique. While departing from gandhinagar the number of buses available from 8:45a. M to 9:30 a. M are extremely low (I. E two) and either of them is often irregular in time as well people are carried in extreme rush (People are just carried like animals).

Also, on the other hand the buses coming from ahmedabad polytechnique to gandhinagar bus stand are not on time which makes the students and the other officials and employess to wait for hours long and wasting a lot of time.
So with all due respect sir/madam. I a responsible citizen of this country request you to shift your eye on this issue, investigate about it and take action of making the availability of buses more with regular time.

The buses which are often use to from gandhinagar to univeristy are as follows:-

1. Gandhinagar bus stand (Pathika)-polytechinque
2 gandhinagar bus stand (Pathika)-satellite

Thanking you,
A responsible citizen

Sir,
Hu roj sunav thi anand bus ma travel karu chu.
Minimum 12 years with service pass.
Maru service pass nu icard ni date expire thai gai 6e pn pass haju chale 6e, icard to pehchan mate hoi ne?? Jema maru name to hatu j ne icard exp thaye haju 5 divas thaya hase... To avu kemnu chale???

Paisa api ne pass kadhayo toi conductor e pass invalid karyo ne mane ticket api. To su amare paisa pn apvana ne ticket pn levani???
Bus no route dharmaj thi dakor.. Hu bandhani chokdi thi bethi anand 10.30 na utare.
Conductor name samir maheshbhai rana. He is misbehaive me... So please

मेने ऑनलाइन टिकट 7सितम्बर 2019 को टिकट बुक किया था मेरी यात्रा 8सितम्बर 2019 को प्रारम्भ हुई थी जो दाहोद से गांधीधाम तक थी लेकिन दाहोद से बस चलकर गोधरा टोलनाके के पास बावड़ी पर उस बस का एसीडेंट हो गया जिसमें हम सफर कर रहे थे जिससे हमें हाथ व पेर में गंभीर चोटें आई है जिसका इलाज 108 की एम्बुलेंस द्वारा हमे सिविल हॉस्पिटल गोधरा में एडमिट किया गया वहा पर हम दो दिन तक भर्ती था मेरा pnr no.G29644550 है मुझे मेरा रिफंट अमाउंट देने की कृपा करें
धन्यवाद

Respected sir,

My name is bhavesh patel & i am handicap person. I have handicap card but my problem is i can not book ticket online with handicap benefit. For that either i have to go bus station or travelling without booking. And travelling without booking is very complicated for handicap person. So my request please give option for handicap person to book ticket themselves either gsrtc website or gsrtc apps with handicap benefit.

This is with regards to the subject mentioned above. I daily travels to anand from geeta mandir. Today i. E. 10th september, 2019. There's a heavy rain and i reached to the bus whoch was almost start. I ran for the bus and reched to the door of the bus. But the conductor had not opened the door and he miss behave with me. I portray this incident to the trafic controller but he was not cencern about and telling that you have to reach on time to bus stand rather the conductor and driver often caring passengers out of the bus stand. The details of the bus, conductor and drivers are below:

Bus no - 5610
Driverno - 45
Conductor no - 455

Awaiting for your corrective action

Regards
Rohan bhavsar

Respected sir / madam,
My name is chandan giri r. Goswami and i am a government employee working at district panchayat gir somnath. As i faced very bad experience of life and pathetic service of gsrtc. My complaining issue is regarding driver & conductor of bus route somnath to gariadhar as i heard that driver need leaves for few days and he is not getting it from his higher authority so they decided to stop this bus at junagadh depot. My journey date is on 8 september 2019 bus timing is 01:15 pm from veraval and i am travelling with my family to amreli in this journey as we reached junagadh depot the driver is bluffing and told lie that he is not feeling well and will not able to drive bus anymore so both driver & conductor decided to stop this bus somnath to gariadhar at junagadh depot. As there is no staff support of junagadh depot manager or gariadhar depot manager they even not manage any driver for the bus and asked all passengers to move on other bus. Even they not refunded our express ticket and asked us to go in local bus or any other private vehicle. Even driver & conductor not given their names and phone numbers too. I also talked with mr. Vasava depot manager of gariadhar on their cell numbers [protected] & veraval depot manager [protected] but they also not responded to me & other customers. This is extremely bad service from gsrtc i faced. Take necessary action against driver & conductor for this type of misbehaviour with customers and harming government policies and let me know about this on my email below. As i am also a government employee and i going to forward this complain to chief minister of state mr. Vijay rupaniji & vice-chairman & managing director smt. Sonal mishra about this issue.

Regards,
Chandan giri r goswami.
Email: chandangiri. [protected]@gmail.com

Respected authority,

As a responsible citizen of india, i would like to draw your attention towards the delay of buses arriving at anand bus station.

There is a bus baroda-junagadh which is supposed to arrives anand bus station at 20:20 but it arrives late by almost 45 minutes. People traveling in it are facing problems too much due to delay. Time is precious and nothing can buy it.

Henceforth, i request you to throw a light on it.

Yours faithfully,
Jenil vora.

Hello sir
I am a regular passenger doing up and down from junagadh to saradiya. Some buses have no stop at saradiya. As saradiya is one of the hot centre now a days.
Drivers are good but they stop the bus but passenger has to buy a ticket from kutiyana.
Henceforth i request you to give stop of one particular bus atleast at pick hours of evening timing.

Currently stranded at vadodara bus station, supposed to travel to surat by volvo, the coach came, i was standing near the entry-level, but the ticket makee instead of making 2 tkts, prepared the report & coach drove away. How it will work there people do not listen to anyone.
I want atr on my phone or mail - [protected]@gmail.com; [protected]

These officials don't respect the people, who are providing them bread and butter. Same happened, when travelled from rajkot to vadodara on 3.9.19 by 7 pm volvo, the conductor was so ill mannered, that he misbehaved. Did not open the luggage compartment to place the luggage in the coach. I strongly object to the high handedness of such govt employees & suggest penal action.

Respected sir/madam,

I want to draw to draw your kind attention towards the irregular/suspended bus service (Like: from mundra to gandhidham at 0700 hrs am & 1900 hrs pm, from gandhidham to mundra at 0845 hrs am & 1730 hrs pm) in mundra –gandhidham –mundra (Kutch). The passengers face hardship because the bus is stopped or suspended for past couple of weeks. As a consequence, we have been facing plenty of diffucultys/issues.
Therefore i request you to look into the matter. I am sure that the situation of daily bus services for especially for who traveling on daily basis in this route (Gandhidham –mundra – gandhidham) for jobs, will improve by you time to time. Its a pure humble request to you, please ensure
It.
Awaiting your kind quick necessary action on above matter
Thanking you,
Your faithfully,

A respective citizen of your city.

Date-05 september, 2019

Dear sir/ma'am,

How can gsrtc allot male seat beside female passenger seat. Every time i booked females seat but male passenger seat beside her even today happened the same from baroda to ahmedabad journey.in fact on tickets it shows clearly that this is female ticket but still they allot male passenger seat beside female passenger seat. Pleased look into the matter and improve services. Pnr no. Of passenger for your reference is g29598747.

Thank you

Sir i am traveling in bus gsrtc from malegaon to patan. This is 18 hour route and bus conducter and driver said that bus will not stop for dinner. And with me in bus some other seat are also thier with thier small children. Children are so much hunger and driver said that if we stop the bus then in patan depo they will fine us 200rs for stoping bus... Please sir take some action as soon as possible..

Refund not received yet. Ticket trip details are:
Tripcode: 2030srtamlslp30
Pnr no: g28881949
Doj: 12/08/2019
Dep time: 20:30 hrs
Seatno: 1, 2

Ticket cancellation details:
*gsrtc m-ticket* ur seat cancellation confirmed: doj:12/08/2019, tripcode:2030srtamlslp30, pnrno:g28881949, seatno:1, 2, amt refunded:rs: 400.00.

Even after a month my refind is not received. I hereby reuquest you to please arrange for the refund at the earliest.

જય ભારત સાથ જણાવવાનું કે બસ Number GJ-18Y-0299 માંગરોળ શીલ જૂનાગઢ, કેશોદ થી આવતી વખતે તારીખ 3 સપ્ટેમ્બર 7:40એ ડ્રાઇવરે અગતરાય ગામમાં out of station સ્ટોપ રાખી બસ જવા દીધેલ છે ચાર પાંચ લોકોએ હાથ ઊંચો કર્યો અને રાડુ પાડી તોપણ ડ્રાઇવરે બસ સ્પેશિયલ સ્ટોપ એ રોકી નહિ, અને આ બસ સર્વિસ સ્પેશિયલ સાપુર જવા એક જ આવે છે અને અહીંના મુસાફરોને રોજે તકલીફ પડે છે- ડ્રાઇવરના આવા ગમે ત્યાં સ્ટોપ ઓળખીતા ના હિસાબે, તો આ રીઝન સામે પગલા લેવા નમ્ર વિનંતી

The bus deesa navsari was cancelled just before the journey, the trip and when the deesa depot manager was asked he didn't received the calls and when answered he misbehaved and cut the call himself and didn't received it again. Pnr no g29507413
We have urgent work at surat but ni replacement bus was kept and due to which passengers have to bare with it
Please take up the matter

I was about to travel from rajkot madhapar chokadi to dwarka on date 01/09/2019 time 3.30 pm. I was stand at madhapar chokadi waiting for bus gsrtc (Could not note bus number due frustration) rajkot to dwarka at 3.30 pm. When this bus reached at madhapar chokadi did not stop. I tried many time and show my hand to stop the bus but the driver didn't stop the bus and also bus conductor who was one lady deny to stop bus. I had to face big problems because i missed the bus due to the misbehavior and misconduct of the driver and conductor. Please take necessary action against these two person and inform me about action as early as possible.