Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Dear, sir i have a complaint against gsrtc my family was gone for tour to poicha as while returning back they got a government bus of gsrtc from poicha the driver and conductor of that bus are sitting in that bus with other some gents
No ladies were there in that bus, my family members including two ladies and one gents . Some passengers were sitting in that bus they were only gents as my family members entered on that bus they started doing valgur things like using abusive language in front of ladies and doing valgur abuse against ladies and they were 8to 10 people and they all came to fight against my family one ladies from my family got sick to due that and conductor and driver didn't take any action as said by them that this is our daily routine.and they seat from poicha at 7:37 pm and return home at 11:30pm. They have to reach at baroda bus station but the driver get them out of bus before 4km from baroda. Then from there they take another bus and came .
They all stop the bus on road take some material for eating and after that this all incident happened they also had drinks with them and driver and conductor of the bus are enjoying with them.

I REQUEST YOU TO PLEASE TAKE AN LEGAL ACTION I HAVE THE TICKET AND SOME VIDEOS RELATED TO THIS INCIDENT

All the videos and photos of the bus in which the incident happened are attached below

Sir,
With due respect informed that I was travel in Jamnagar -Bhavnagar bus depart from Jamnagar 6:47. The bus is halt in hotel between Babra and Dhasa.The food and service is offered are very bad in rainy season also urinal/toilet was blocken. People are going outside in this season.I told driver and conductor, they replied me -contract was offered by GSRTC, we are unable to do anything.
Hence, This is my humble request you to change this hotel and Holt place.
With your positive action and reply.

Yours faithfully,

Prakash
Email: [protected]@gmail.com

Dear Sir/ Madam,
I am trying to book online tickets for gsrtc bus from shirpur to ankleshwar GIDC in chopda to jambusar bus which is going to ankleshwar via shirpur, shahada but in online there is not showing bus from shirpur and shahada, so how can I book my tickets from online please resolve this issue on online booking website.

Thanks in advance for your support.

[protected]

I made a reservation in the following bus :
GSRTC m-Ticket*PALANPUR to GANDHINAGAR TripCode:1400PLNGNDEXP51PNRNO/OB:G[protected], GS32785755 DOJ:[protected], :14:00:00, EXPRESSSeatNo: 31BoardingPt:PALANPUR CBSTxn Pass:tWHEKXVY Carry ID during jrny. T&C apply.
& the bus has arrived 45 minutes later, that is, on 2:45 pm with no explainable reasons given by on duty conductor, rather he ignored the complains of passengers.

Our bus traveling Rajkot To Dhangdhra vaya Wankaner so I just ask madam what is last stop for wankaner student passholder
So she shouted on me and misbehave with me. And she said me to get out of bus.

I travelled in a GSRTC Volvo Bus from Nathdwara to Ahmedabad, and had a horrible experience. Once it started raining outside, my Lower berth seats started leaking water from the roof. And it was happening with almost all seats of the bus. We had to seat (2 persons) in a single seat as the other was completely wet due to the constant water leakage. Our clothes, luggage everything was covered in water. Even after paying for a luxury bus, this is what we get in a GSRTC bus! Are we paying loads of taxes for this service? Or is everything corrupted now! Does not government pay enough to GSRTC to maintain the busses? Worst experience ever. The conductor said he had complained a lot of times about the water leakage problem, but no one contacts for repairing. I am Never ever relying on government busses again. I demand for a refund!

Today on Dt. 24.06.2023, bus No. GJ-18-Z-2943 minibus of route Dahegam - Makarpura ( Baroda) local bus driver had not stopped the bus at College stop at Kapadwanj at 9:58 AM. The driver of the bus clearly seeing passengers at above mentioned stop, and passengers also raising the hand to stop the bus, but still he ignored the passengers & not stopped the bus. The passengers was wating for the bus for more than 35 minutes for traveling to Baroda, but the driver does not willing to stop & take the passengers. This is a very serious issue & you are requested to take appropriate action against the driver.

The payment for the Volvo ticket booking was done and amount was deducted. After that one sms informing about successful payment was received but no PNR number and ticket were provided. If the status of transaction is checked on GSRTC then it shows successful. And at the same time when I check in history then the same transection is shown in failure list. So no resolution is available. If I am calling on customer care number then no customer executive is talking after waiting for 15 20 minutes on call. I have tried for more than 10 times to contact GSRTC customer care through their provided number, I did get failure all the time. How can I get my resolution and give me refund or ticket for my booking.
Event depot manager are also refusing to answer.

Bus Driver and conductor complaint
Bus No: GJ 18Z7468
Me lunawada se godhra aa rha tha to mujhe Fci godaown utrna tha to ye bus ke conductor ne mana kiya ke yaha pe stop nhi he ab aap hi batao ke Godhra FCI godown ke waha Express bus ka stop he ya nhi:
Sir aapke conductor apni man mani chalte he usse phele kisi ladies ke liye stop kiya or jb mene FCI ka bola to bol rha he waha koi stop nhi he
Sir plz aapse Request he ke aap ese conductor or driver ke khilaf kuch karvayi kre 🙏🙏🙏

This complaint is regarding Rajpipla depo bus conductor weird & rude behaviour dated on 20-6-23
of Rajpipla-Kirti-Rajpipla GJ 18 Z3713 bus timings around 5 to 5:15 P.M. As bus is mostly breakdown or late, when bus arrived i asked conductor for bus timings 5-6 times but he didn't reply single time(On 20-6-23 bus is also under maintenance, so delayed). I ask for complaint book conductor denied & not provided. Rajpipla bus depo always having bus delay related issues. Also enquiry telephone always not working or if by chance call rings no response from operator. Please take necessary actions to make services better...🙏
Mo.[protected].

Sir,
રાજકોટ થી કાલાવડ ચાલતી બસ નંબર
GJ-18-Z-3527 સવારે ૯:૦૦ વાગ્યે બસ ઉપાડવાનો ટાઇમ હોવા છતાં ૮:૪૦ મિનિટે એટલે કે નિયત સમય થી ૨૦ મિનિટ વહેલી ઉપડી જાય છે આથી ટાઇમ ટેબલ પ્રમાણે મુસાફર ગેરમાર્ગે દોરાય છે..

તો સમયસર ઉપડે તેવી વ્યવસ્થા કરવી

If asked to stop the bus at the bus stand, do not stop the bus by saying bad words and say do whatever you want to do.

Actually i was booking volvo bus from Ahmedabad to vaghodia cross road for monday 6:15 Am bus but in that money has been deducted but ticket has not been booked can u plss check on that and raise my refund money as ticket hsnt heen booked

We were to travel from Morbi to Halvad on 17th June 2023. The driver of bus which departed from Morbi busstand to Dahod at 10:00 PM were extremely rude and disrespectful to us. He told us to get out of the bus and didn't gave us ticket to Halvad despite of the fact that route banner on the bus had Halvad station in it. The driver was using swear words and continuously provoked us to fight back. On telling him that the route on the board permits Halvad station, he replied that it's his bus and he'll not stop there. Furthermore, on complaining the same to the officials at enquiry seat and management, they were ignorant for the matter and didn't reply in an affirmative way to solve the matter.
I request the officials to please consider the complaint and tell the Morbi GSRTC management and the driver of the bus from Morbi to Dahod departed at 10:00PM for the same. Adding on to it, I request this complaint of mine to get looked upon widely. It is very disrespectful for a passanger when drivers and conductors behaves unfriendly and in negative manner.

Today on 16th June. Ahmedabad Rajkot Volvo bus cancelled. At first hand this was not informed to traveler who had reservation. On asking staff at Nehrunagar bus depot they replied rudely. On requesting not to talk rudely, one off the person started abusing and even stood up in threatening manner. They abused old age men and women. This is absolutely unacceptable and direct actions to be taken to these people

Pisab karne k liye bhai log 5 rupees charge karte he aur to aur charges nai hapta vasuli karte he darate dhamkate, sarkar vaat karti he Swachha Bharat Ki aur ye log 5 rupees charge karte he pisab karne k to garib aadmi mutegga kaha diwar pe hi naa bhai log ye lukhkhagiri bandh Karo to Aam aadmi aur Desh k liye achcha rahega baki bhugatna to Marne k baad bhi padega

I am writing to express our deep dissatisfaction and disappointment with the subpar bus service I recently experienced on 13th June 2023. Despite paying the full fare for the journey, I was provided with a service that fell significantly short of expectations.

On the aforementioned date, I boarded GJ-18-Z-5418 from Surat with the expectation of a comfortable and timely journey to Songadh. However, throughout the trip, I encountered numerous issues that severely impacted my experience and left me feeling frustrated.

Firstly, As a paying customer, I expected a smooth and uninterrupted journey, which was clearly not delivered. That bus service charge as per express bus and they instruct bus driver and condoctor to choose route of full traffic area in surat, i.e., puna patiya and bypass flyover bridge, all express bus take flyover and this route bus not take flyover and no passengers at this area for express bus, and waste our time approx. 20 to 25 minutes into traffic. We called DM of Songadh "Zakir Shaikh" but they argue with us "do whatever you do, our bus route decide with his choice. And if you have problem then don't use our bus". also don't respond our messages.

Moreover, the behavior of the depot manager of Songadh named "Zakir Shaikh" attitude towards customer service was not only disappointing but also reflected poorly on the reputation of your bus service.

Considering the aforementioned issues, I believe that I did not receive the service that I paid for. As a result, I kindly request the following resolution to address my concerns:

1. Training and monitoring of your staff to improve their professionalism, customer service skills, and responsiveness to passenger needs.
2. Implementing measures to prevent future mechanical failures and delays, such as regular vehicle inspections and timely repairs.

I expect a prompt response to this complaint and a resolution of the issues mentioned above. If necessary, I am prepared to escalate this matter to the appropriate consumer protection agencies or local transportation authorities.

I believe in the importance of constructive feedback and hope that you will take this complaint seriously. I look forward to a satisfactory resolution and a significant improvement in the quality of your bus service.

Thank you for your attention to this matter.

Yours sincerely,

sagar vishwakarma

I am writing to express our deep dissatisfaction and disappointment with the subpar bus service I recently experienced on 13th June 2023. Despite paying the full fare for the journey, I was provided with a service that fell significantly short of expectations.

On the aforementioned date, I boarded GJ-18-Z-5418 from Surat with the expectation of a comfortable and timely journey to Songadh. However, throughout the trip, I encountered numerous issues that severely impacted my experience and left me feeling frustrated.

Firstly, As a paying customer, I expected a smooth and uninterrupted journey, which was clearly not delivered. That bus service charge as per express bus and they instruct bus driver and condoctor to choose route of full traffic area in surat, i.e., puna patiya and bypass flyover bridge, all express bus take flyover and this route bus not take flyover and no passengers at this area for express bus, and waste our time approx. 20 to 25 minutes into traffic. We called DM of Songadh "Zakir Shaikh" but they argue with us "do whatever you do, our bus route decide with his choice. And if you have problem then don't use our bus". also don't respond our messages.

Moreover, the behavior of the depot manager of Songadh named "Zakir Shaikh" attitude towards customer service was not only disappointing but also reflected poorly on the reputation of your bus service.

Considering the aforementioned issues, I believe that I did not receive the service that I paid for. As a result, I kindly request the following resolution to address my concerns:

1. Training and monitoring of your staff to improve their professionalism, customer service skills, and responsiveness to passenger needs.
2. Implementing measures to prevent future mechanical failures and delays, such as regular vehicle inspections and timely repairs.

I expect a prompt response to this complaint and a resolution of the issues mentioned above. If necessary, I am prepared to escalate this matter to the appropriate consumer protection agencies or local transportation authorities.

I believe in the importance of constructive feedback and hope that you will take this complaint seriously. I look forward to a satisfactory resolution and a significant improvement in the quality of your bus service.

Thank you for your attention to this matter.

Yours sincerely,

sagar

Respected sir,
I am writing to bring your attention to ongoing issue of poor service of ST bus. Despite my continuous efforts to draw attention of Vapi depo manager by telephonically conversation and written application, the service of the bus seems to be disregarding the request.
There is no availability of the bus to the students of Fansha High School to Nargol Bandar by 4:40pm. Because of rural territory there is no availability of rickshaw and other private vehicle, so our students are facing problem for last week, so kindly concern this application and help our students.
Your sincerely,
Chandrakant Bhandari