Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Dear sir, I would like to make complaint against Bus driver whose name is Nirav Barot Bus NO :- GJ-18-Z-1697 Dakor to surat Gurjar nagari who has been permanent driver in Dakor depot, sir he has been irregular and he is misbehave to passenger now and then, he used to keep the relation with So many lady, woman in bus who always take a place along with his driver cabin while on journey, so there for we have been getting late to reach office or school, when passanger scold him then after he used to do mis behave with the passanger and used to fight with him
kindly take some necessary step against him so he can be on track soon & Generally, the bus drivers do not stop the bus at the fixed stop. The rather disdain the travellers and stop before or after the bus-stop so the passengers have to run after the bus. The passenger hardly approaches the bus when they start. In this way, many commuters fall and feel a lot of irritation and insult.
Thanks and regards
Kishan Sinh Raj

*GSRTC m-Ticket*AMRELI to RAJKOT BUSPORTName:twinkal TripCode:1501MHVJMNGJR47PNRNO/OB:G[protected], GS32191806 DOJ:[protected], :17:00:00, GURJARNAGRISeatNo: 36, 37BoardingPt:AMRELITxn Pass:vyRzqX5K Carry ID during jrny. T&C apply.

This is the bus I booked but this is the second time this bus is late what's the point of advance booking if they are not gonna follow through

Please guide us mahila college rajkot (lic of India office root jamnagar Rajkot diversion at Rajkot but some buses are not stop at thare so ple

Please increase bus speed root jamnagar mahuva time 8.00am from jamanagar depot is mahuva.
This bus is running below sixty 60 km/h

So we can't reach timely

https://twitter.com/vnehra/status/[protected]?s=20

Please increase speed

Dear sir...

This mail only for your information purpose, to be not create highly dangeious accident case in furture...Gsrtc service is to much safe servicing in our gujrat government.

As per above subject yesterday 04/06/2023 sunday pnr number : g[protected].00 am ahmedabad to rajkot - very (1)dangerious driving by driver...Only and only through used mobile talking in running driving... (2)number of times call received and long time talking with other person... (3) one call received at least 15-20 minutes talking in running driver...(4) in once time bus stopped and gone at pan parloure after moriya...Taking mava / gutka

if possible please check your vovlve bus camera...

Please take care abour our gsrtc safe service

please also confirm with advance booking other passenger in contact on mobile... First 8 seat booking

I booked my ticket from surendranagar to nadiad in luxury coatch(9AM) but the driver came with normal express bus, i asked to conductor that why there is no luxury coatch bus he refused to answer & no one is taking responsibility about.I paid for luxury coatch i want my refund & assurance that it will never happen again.

While doing booking using website, Bus is getting search, select, input relevant details of passenger. But, on click of BOOK nothing is happening.

Bus no:-GJ-18-Z-7754
Jamnagar to chotaudepur
And
Bus no :-GJ-18-Z-4565
Dhrol to dumka

Both buses passed through kalavad bus stand but it not stop and don't take passengers at kalavad municipal highschool stop even if bus seats remain empty.and it is also busstop

Respected sir,
I am A. D. Oza would like to inform you that in gsrtc bus route
diu-bhavnagar, gurjar nagri, depart.Time: 9:40 am from una During this time bus reach some distance from st stand, conducter has misbehave with me & cheat to some poor person and harras the other passanger in subject to give back remaining rupees to passanger. I have try to return back them money to talk with him. In between i have feel smelling from his mouth, mentally behaviour not to good; suddenly, They have left me before my destination point. So, sir kindly i request you to consider it valuable problem & justify it to take action on the serious matter.
Proof, You can see below my next journey... How I can reach at bhavnagar from una.
No any bus depo officer registered this complaint as well as guide to me regarding this service portal.
No. : [protected]
E-mail: [protected]@gmail.com

Respected sir,
I am research scholar A. D. Oza would like to inform you that in gsrtc bus route
diu-bhavnagar, gurjar nagri, depart.Time: 9:40 am from una During this time bus reach some distance from st stand, conducter has misbehave with me & cheat to some poor person and harras the other passanger in subject to give back remaining rupees to passanger. I have try to return back them money to talk with him. In between i have feel smelling from his mouth, mentally behaviour not to good; suddenly, They have left me before my destination point. So, sir kindly i request you to consider it valuable problem & justify it to take action on the serious matter.
Proof, You can see below my next journey... How I can reach at bhavnagar from una.
No any bus depo officer registered this complaint as well as guide to me regarding this service portal.
No. : [protected]
E-mail: [protected]@gmail.com

Dear Sir,

With reference to my above mentioned subject this is to inform you that today we had reached to our departure point well 30 minutes before but GSRTC Bus booked in advance on Dt. 27/05/2023 did not arrived on time and we could not make our journey today from VADODARA, KIRTISTAMBH To CHHOTA UDAIPUR. I had also tried a number of times on your tollfree no.[protected] for the reason but no one was giving the proper answer and explained to us that an SMS will be received before 30 minutes of departure but I had not received a single SMS or Driver details. We had also waited 45 minutes extra after the scheduled departure time but then also I had not received any information from GSRTC.

So, requesting you to kindly refund the amount at the earliest in my account.

Below mentioned is the details of E-Ticket Booked on Dt.27/05/023 for your kind reference.

Name:- PRAKASHKUMAR G. PATEL
PNR No.:- G[protected]
OB No. :- GS31739113
Date of Journey :- 30/05/2023
Trip Code :- 0700BRDCPREXP51
Boarding Point From:- VADODARA KIRTISTAMBH
To Destination Point :- CHHOTA UDAIPUR
Ref. Seat No's. Booked:- 24, 25 & 26
Class:- EXPRESS
Payment Date:- 27/05/2023
Payment Made:- Rs.279/-
Transaction Id :- FGUPIU[protected]

Thanks & Regards,

Prakashkumar G. Patel
(M) [protected]

I am traveling from surendranagar to mehsana in bus Gj-18-Z-7291 khambhaliya JMN- mehsana. Time 13:00 date 30 may 2023 on surendranagar depo. While taking ticket i was give the full amount of fare 106 i given 105 i was searching for 1 rupee in my bag.. Which i given to him but he talked rudly and spoke abusive words to me for 1 rupee coin which i want him to apologize and please take strict actions against him because no one has right to do this kind of missbehave with pessenger. Conductor number is [protected]

પાલનપુર થી ભાભર બસ ના ડ્રાઈવર દ્વારા ખુબજ જોખમ કારક રીતે ડ્રાઇવીગ કરવામાં આવે છે આજ તારીખ 29.5.2023 ગાડી no Z 7719 પાલનપુરથી સાંજે 6.10 ઉપડે છે

सर आपसे नम्र निवेदन है कि मैं आज 28/05/23 को बड़ौदा टू राजकोट आ रहा था बस के ड्राइवर कनेक्टर अपनी मर्जी के अनुसार होटलों पर रुकते हैं और वहां पर होटल के मालिक ड्राइवर से रजिस्टर में एंट्री करवाते हैं फिर 100 200 देते हैं और होटल पर खाने की व्यवस्था बरोबर नहीं होती है कोई भी चीज लेते हैं उसका रेट डबल लिया जाता है आपसे नम्र निवेदन रहेगा कि इस तथ्य पर कार्रवाई करावे

Dear friends

Date 07/04/2023 When I was booking ticket through GSRTC app, my Ahmedabad gita mandir to Rajkot busport ticket was not booked due to glitch in GSRTC server, and Rs.282-/ was deducted from my account. Which has not yet been credited to my account.
OB Number:-GS29785772

I have called GSRTC several times on mail as well as helpline number, but no response from them.

Please find attached screenshot for your reference,

We booked a tickets through this website but tickets were not booked and money debited from account
Booking date was 7april
Bus we booked was from Ahmedabad to Rajkot

Recently I am book a ticket for Indore to Halol ticket is not booked but amount is debited and transaction is successful please refund my money attachment are here

I booked online ticket (PNR No. G[protected] for my wife and son on 28/04/20023 through mobile application of GSRTC.

Journey date: 29/04/2023 Departure: 5.25 am Ahmedabad Ranip Bus station and Arrival to Ranuj at 7.35am

I want to inform you that I waited for this bus at the Ranip bus station from 5.15 am to 7.00 am but the control room at the bus station did not give me any information about the delay. Also I was not given any contact number of the bus conductor so that I could contact him. Even the person on the toll free number said that the information is not available with them for the bus delay and they don't have any contact of bus conductor. I did not know what to do and finally I left the station helpless at around 7 am. Then, at around 7.15 am the conductor gave me a call that the bus has arrived but I had already left by then. I asked him why he did not give me any information about the delay when bus was running more than 100 mins late. But he did not give me any reply.
I feel that such conductors should be severely punished for not updating the status to the passengers who are waiting early morning for almost 2 hours. Also the control room person showed no cooperation as if they are there for nothing.

I am writing this message to beg for justice and refund of my money. Why the conductor's number is not shared with the passenger and how this conductor can leave passengers waiting for almost 2 hours?

Respected sir
Namskar
I am booking a ticket Volvo bus date 17/5/23
Same date I am booking ticket cancel my cencle ticket PNR no-G[protected]trip cod 1830 today date 20/5/23at 06.19pm 04secound message in my mobile ticket booking rupees transfer my bank account
Thank you

Dear Sir/Medam,

1. I am presently serving in Indian Army. My name is Chudasama Kiran Kumar.

2. As on 18 May 23 during pick up of ST Bus No GJ 10 6428 from Mangrol to Jamnagar local state transport bus of Jamnagar Bus depot. Conductor is misbehavior to me and not permitted to me for 30 kg luggage in the bus. At the time of bus pick up near by so many goods are their he says these items not allowed in bus. My only point that I have hold only 30 kg goods other goods not me and persons of other goods holding will not waiting for this bus they waiting for another bus will coming at 4.30pm. He say that bus dikky loaded and full by Private Nandanvan Courier Services Goods of Jamkhambhaliya and key of the dikky not held with me. He says Key of back dikky only held with Depot Parcel service Mangrol and Jamkhambhaliya. I asked him and tell that if checking is come in your bus and dikky required to open then what action you will done. He says I have seen only parcel receipt to the checking member key not required for physically check. During I travelling in the same bus and reached at Jamkhambhaliya their are so many private goods from the dikky are downloaded to the private persons and something setting of payment has been progress at this time.

My question is why conductor not permitted to me for 30 kg goods and why not holding key of dikky of the bus.

In view of my journey ticket as on 18 May 23 is enclosed as a Photograph. May I request you to take necessary action against the conductor of bus No GJ 10 6428 as on 18 May 23.

My Mobile No is [protected]

Thanks and Regards