Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Date 2/7/2019, route - veraval to mahuva
Bus no.- gj18 z 0654
Counducter was drunk when i told him to stop the bus at legal bus stop but he shout on me abused me and he was also drunk
This is ridiculous. When gsrtc employee on duty behave like this and also so many ladies in bus but he abuse so much.
I hope gstrc take action on conductor.
Thank you

Today at around 8:24am i was catching up my regular bus for college, i just reached at bus door and conductor stopped me from entering the bus and didn't let me in saying there was no place inside the bus, but there was enough space to stand in the bus.
[note : bus conductor was not the regular one, he was a different conductor. Conductor seen regular had changed.]
Please reply if you care...!!!
Yours sincerely,
Indian citizen on duty,
Ray saurabh.

I am kishan thakkar booked 2 tickets for to ahmedabad in the bus from rapar to mumbai has been late from it's arrival time and i have booked tickets for 1st of august 2019 so i request you to refund my money.
Pnr no. G28783436
Route no. 12493206
Trip code.1500rprborvlacs
Journey date. 1st of august 2019
I have paid 565.0 for two tickets nd i request you to refund it as soon as possible.

I am travelling everyday gandhinagar to ahmedabad to using gsrtc vikas route bus service. My picked up stand is raksha shakti to income tax, as well as my return route is income tax to raksha shakti circle, but some of driver and conductor never stop at rakshakti circle, even this circul has bus name of "shapur bus stand", they drop me evry time at dholakuva or dholeshwer stand. That is very inconvenience for me and as well as other passengers,

So please look on it,

I am waiting for your outstanding response on this issue

I've booked a ticket from rajkot to ahmedabad (Gsrtc volvo 9 am) and the bus was cancelled.
They told me that i've to catch the next bus which will start by 10 am and the seat will be the same.
They are aware that, it was a booking for a lady though they gave a ticket to male member.
When i complained they told only first two seats are ladies seat and you're having an online booking so we can not help you. We have to give this seat first.
And after my argument they told you can take last seat!
Why they can not adjust a single male member to another seat or they can provide me a single seat as i've done advanced booking
Finally i got 20 number seat and that male guy shifted to my first seat!
Worst response of rajkot gsrtc staf[censored]

Hello, im a passanger of a mor village. That presents at olpad taluka. We all passangers are come from mor village but the cinductor was gave the tickets from godiyavad that represents that we all are come from bhagva village. On this basis the officer of olpad bus depo is telling that our earnings are from bhagva village not from mor village and they don't put the buses for mor village. We all are travelling in bhagva bus. Please report this nd solve this problems. All passangers are very disturbed. Thank you.

M government employee working in boudhan village taluka - mandvi district - surat. We are doing updown daily from surat to boudhan it's almost 60 km. Thrs so irregularities of bus suart-sampura-bodhan last two months it has stopped without reason. It has started from last one week but they have changed time from 8 to 9.30 how can we do updown on daily bases?? Today we waited almost 3 hours bus didn't come we have asked more than three times in depo inquiry but they are unanswerable. We are answered that thrs no driver conducter and thrs no more passenger for this route.. My question is r gsrtc is running only for profit? Thrs no service to village people? Please take some strict action.. Do some needful and please make bus on time 5-10 min delay we can consider but this can't b acceptable. Thers no other mode of transportation till boudhan. Replace yourself in our selves and see how people are suffering daily... No safety for girls.. @dc_surat @gsrtc_gujarat

Respected sir
I have bus pass no 317906, id no 032178
Today i was travelling mahua veraval bus no gj 18 z 0654 i asked to go for washroom and the counductor said no to travel anymore in my bus i can simply deborded from that bus but gsrtc staff has rudely told in front of all passengers i m working with airline since 5 years and in front of all pax he disrespected me

Sir,

This is to notice that during my journeys between ahmedabad and rajkot, i have suffered by unnecessary halts on private hotels/cafes which takes extra delay of 20-25 mins causing important tasks failure for the passengers. Buses can take long halt on gsrtc bus stand instead of these private hotels which are not safe too for the health.

Drivers and conductors may be doing so for their personal benefits/discounts from the hotel owner but these hotels charge extra costs for the food items.

Dear sir

Date 31/07/2019

Hu dilavar khan pathan village itadara
Aje savare boru paiya upper avti bus vadnagar to ahmedabad time boru patita 7:00 am bus driver name chanabhai and condactor javed bhai

Hu jyare bus ma chadyo to bus briver kahe chee ke boru vada chokari thi bhareli bus joi ne chade chee hu ekloj bus ma boru thi chadyo hato
Sir total bus na badha musafar mari same jota hata driver ne thodu pan bolva nu bhan nathi agad pan gani complain chee
Ane biju vadnagar depo na number to kadi lagtaj nathi (22139' — 22154) ea kadi lagtaj nathi so mari complain dhyan ma levi ne driver virudh su action lidho te mane janavvu

Ane kai nimero nahi ave to hu humen rites and nigam ma upper jaish
Cheela 15 divas thi to bus ubhij nathi nati reheti

So pls need full

Dilavar khan h pathan

Boru village

Mo [protected]

I travelled through umargam ambaji bus on 28.07.2019.
Psngrname: parimal patel
Tripcode: 1745umrgamjsl30
Pnrno: g28743038
Seatno: 21
When bus reached 8 to 10 km from valsad bus driver said bus breakdown. And i have teavelled by 4 different buses to reach ambaji. It was take 15 hours.
On second day return journey same bus ambaji to valsad
Psngrname: parimal patel
Tripcode: 1745amjumrgslp1
Pnrno: g28747153
Seatno: 3
Bus failure by 5 km after departure.
Thanks to driver and conductor they provide me another sleeper bus.
Now my question is why gsrtc use fail bus for such around 600 km long journey.
And one thing is clear that gsrtc routine staff also aware about the bus condition.
When i ask they said that this is old bus transferred from another depot.
Now public safety is tottaly niglect by depot manager in this case.
Please provide new bus for umargam ambaji route.
I want confimation letter from gsrtc that this bus will not use for further trip for passengers safety.

Sir,
We all the teachers and students travelling in junagadh - visavadar - bagasara bus early in morning. Bus gsrtc schedule time is 5:45 hr. But it is always starts very late from junagadh station. Due to that it creats problems in teaching schedule.
In addition to it, condition of bus alloted to this route is extremly poor. Few row of seats at the rear part are in very worst condition.
Once, we have already meet to stand incharge and complain orally. He promised to do needful in this regards. But the problem still continue with the same manner.
You are requested to do needful in this regards as early as possible for the welfare of teaching and learning activity.
Thanks with regards
Yours truly
H h mashru
Passenger

I booked my bus but it was fault near bhachau i booked sleeper class in bus . But there are fault in bus thats why i have to change another bus in to midway of my travel distance . and i have to go in express bus for my another distance .
Detail of my booking
*GSRTC m-Ticket*PALANPUR to MATA NA MADHName:AkashTripCode:1715PLNVRMNRS15PNRNo:G28721466 DOJ:[protected] DepTime:17:15:00Hrs SeatNo: 7, 8 Class: SLEEPERBoardingPt:PALANPUR CENTRAL BUSSTANDTxn Pass:Hcjm8zR9Contact No:[protected]/[protected].Pls carry ur photo ID during jrny. T&C apply.

On the date of 28th july i travelled from vadodara to rajkot in bus title of bariya to rajkot. The condition of bus is very bad and the travel speed is less than 30 kmph. It spoiled from kheda and hoult to 1 hr and then he send to bagodara and then bagodara to rajkot bus is full of passengers. So please place good buses to long route.
Gsrtc having enough money and this is example of the management and we people can think where is going to our money.
They can't provide extra bus to complete journey and place in very difficult conditions.

I have booked 2 tickets for journey from ankleshwar gidc to vadodara makarpura.in volvo on 27/7/2019. But because of some reason we missed our bus.. We did not travel in that bud.. So i want to cancel that tickets and also wanted refund.. My bus pnr number is g28722084.. I am ready to accept the refund after deduction of some charges on my tickets. Our name on tickets were 1) nilam ronak pandya and 2) ronak navin chandra pandya.

Respected sir,

I am daily using gsrtc bus the issues are 1) bus speed is too slow. 2) maintenance of some buses is very poor, so there is big risk for passenger life 3) bus is running according to bus driver and conductor rules not as gsrtc rules for example, when i was traveling by bu, 2019s, with number gj 18y 7005, bus has taken too long time to reach ahmedabad on 26th july 2019 in evening. 4) buses are irregular in time.

I hope you consider my complain and do needful

Dear sir,

Today i am waiting from kanodar station to patan still 1 hour one bus ambaji to harij driver batch number 40658 not stopped bus even after i put on my hand time: 14:53 please do needful for that type of driver...
Note: direct bus are rearly and my son 3 year old and my uncle age 50 going to patan so direct bus is very important

Your faithfully

Gsrtc customer

Respected sir/madam,

I am a student live in gondal (360311) dist. Rajkot. Government provides concession pass for travelling in gsrtc to students for pursuit of education. I really appreciate that our government is supporting people to get education.

But now a days government replaced many buses with new mini buses in which bus driver and conductor not allow us to get in. They refused us by saying your student pass is not allowed in this bus. As a result we can not reach our educational institute. 1 or 2 mini bus drivers are allowed us to take rajkot but only in the morning not at the time of return. Government give us concession then why they are refusing. We complaint about this several time in depo office but still the issue is unsolved.

Government is providing us concession pass but what is the use of it when these lots of mini buses don't allow us to get in. Most of the bus is replaced by this new mini bus. How we suppose to reach our institute.?

We are students between gondal - rajkot requesting you to take necessary steps regarding the same.

Thanking you in anticipation.

Der concern,

I had a booking confirmation through gsrtc website from statue o[censored]nity (Navagam) to baroda central dep. Time 18:20.
Pnr number: g28712481
Ob reference no.: gs8777623
I have been waiting at the pickup point from 5:00pm till 07:15pm.
I am not able to track the bus or did not get any response from gsrtc customer service.
I had to board ac volvo bus at 7:15pm with a new ticket.
The conductor had suggested to cancel the earlier booking vide gsrtc portal, i had tried to cancel but it portal shows cancellation time is over (Screenshot attached).
With reference to the issue, i request the authority to cancel my booking and refund the amount.

Details mailed to [protected]@mail1. Gsrtc.in

Regards,
Satyajit barik
+91-[protected]

I have been travelling from himmatnagar to idar both driver and conductor don't stop bus than i shiut stop so they stop and misbehaving with me. Whole bus was mostly empty but they not stop for me at stand. Bus name bhuj khedbharhma khedbharhma depi's bus and batch number of conductor is 941 and driver is 81. So please take necessary action against them teach staff that how to deal with customers and made priority first