Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Dear sir, last 7 saal se hmari city me gsrtc ki ek bhi bus nhi aa rhi he. Jiski vajah se bhot problem ho rhi he kyi bar sikayat darj krayi lekin koi action nhi ho rha. Aap to vaakif honge ki bimar, budhe, apang log kese 1km dur jakar bus pkdte honge. Ye meri aakhri kosis he ki apko request kr rha hu please aap ise smje or jald se jald kawant bus stop pr bus start kre

There is bus today on[protected] from ahmedabad to ambaji allready late to reach ambaji. Even i have booked the return ticket of 1:00 pm. Second thing driver and conductor does not know the road then why your team had choose them for unknown rout. What time we will reach and what time we will back from there it’s a big issue. As there is no scope to catch return bus of gsrtc. Today is the mistake of gsrtc and even if we are not able to catch return bus then who will bare our return expenses

To sir, madam gsrctc
Greetings of the day
I have booked on line bus ticket from surat to visnagar for dated 20/07/19 but when i received eticket there was not proper mantion the bus is coming from bhatar going to siddhapur there was mention bus timing & shortfom of first & last stop so i can not understand which bus i have to picup
So we are waiting for bus at central bus station surat till 10.35 pm there after condctor contact me on my gsm & we pickup the bus so please mention in eticket proper detail the bus is coming from & going to last destination stop i think this is a most useful details for all passenger so please do needful for this topics and add proper detail in all bus eticket bookings.
Thank's
Anilbhai mehta surat.

Gj 18 y 9909 i was waiting at the paldi ahmedabad bus stand since 25 minutes for the bus ahmedabad to vijapur via mansa local. The bus arrived at 5:09 pm at paldi stand i was literally waving for the bus to stop but the driver even after watching me didnt stop the bus and left away. He was driving at the bus stand lane but even after watching me waving towards them he changed the lane to the 1st lane and ran away.

ઉપલેટા ડેપો ની બસ: ઉપલેટા થી રાજકોટ
Gj 18 z 3515
તારીખ: 20/07/2019
સમય:7:30 સવારે
પેઢલા ગામ માં સ્ટોપ હોવાંથી દરરોજ હાઇવે પરથી જાવા દેવા મા આવે છે વારંવાર ઉપલેટા ડેપો માં કેહવામાં આવ્યુ છે તોય તેં બસ રોજે હાઈવે પરથી જાવા દે છે
તેથી તેની સામે પગલાં લેવા વિનંતી.
તેં બસ ને રોજ gps દ્રારા ટ્રેક કરવા મા આવે તેં પણ પેઢલા સ્ટોપ છે

Date : 20.07.2019
Bus no. : 5172
From kapadwanj to ahmedabad
Scheduled time : 5:30 am
Departed time : 5:25 am
So many passengers missed the bus and we have to catch another bus from our stop in ahmedabad also.
So, please take necessary action and do needful
And there was no any support from depot enquiry counter as well as depot manager
Please take strict action against them also
They are posted here to solve public problems not to create
Even depot person was advising us to come 7-8 mins before bus time. It is none of his business and he has no rights to talk to public like this.
So, please take strict action

Hello sir,
I book the ticket on 19 July from palanpur to vadodara, Bus is reach on time in palanpur at 11:30 pm but Bus is come to at 00:45 am in palanpur bus depo. I am contact to help center and to give me the conducter mobile number. But the conducter mobile number is not available.
When the bus is come to palanpur i talk to him bat the driver is not give the answer.
I request to you take action on driver and conducter.
Thank you.

Please refund money even many time bus late and not travel money not refund by gsttc

MyGSRTC Ob reference number is GS8735254
K please refund money
E-mail I'd [protected]@gmail.com
Mobile no [protected]
Ahmedabad diyodar bus
advance booking date 22/07/2019
Name dhartiben kamlesh Kumar but money cut from bank booking not done ...I booked again ...k

Respected officer.
Today i got bad experience from gsrtc. I am insulted in bus by driver. At nagalpur bus pickup stand me and my some friends take mini bus gj-18-z-4063 with board of mehsana to ranip. I have bus pass of nagalpur to mandali and my friends has pass of nagalpur to bhasariya. We showing our pass to bus driver. He accept all pass of bhasariya. But when he saw my pass he stop the bus and ordered me to get out from the bus and he insulted me. I have bus pass even then i pay money for my travel because i traved with local vehical. After this i lose my self esteem.
Driver throw down me from the bus. If this is his right then i dont want anything. But if this is wrong then i want justice. I am student of ba and after this don't want to travel through bus. I want answer of this question; if bus stops at bhasariya then why not stop at mandali even though i have bus pass?? And why he throw down me from the bus??
I hope you will do for me. I hope you will understand my case. I want my answer [protected]@gmail.com.

આજે ઉના રાજકોટ રૂટ ની બસ no. 3825 જેતપુર બસ ડેપો માંથી બહાર નીકળવાની હતી એ સમય અમારા દ્વારા બસ રોકવા ડ્રાઇવર બેજ નંબર 4869 ને હાથ ઊંચો કરી અવાજ કરી રોકવા પ્રયાસ કરેલ પરંતું તેમના દ્વારા બસ ઊભી રાખેલ નહોતી. અમોએ કંડક્ટર બેજ નંબર 9381 ને પણ બસ રોકવા માટે વિનંતિ કરેલી તેમણે પણ બસ ઊભી રાખેલ નહોતી અને અમોને આગળ ઉભી રાખું છું સાઇડ માં એમ કહી અમોને રોડ પર દોડાવે રાખ્યાં બાદ પણ બસ ઊભી રાખી નહીં અમારો સમય બરબાદ કરી ત્રાસ આપેલ છે

I was booking tickets online from adipur to morbi new on[protected] for[protected] in morning volvo ac bus bhuj - rajkot. Amount of rs. 504/- for two tickets debited from my bank of india account but no ticket, message or email received by me. On calling to helpline number no response was given to me in this regard.
I have again booked online ticket in same bus same date and time for my old age mother father.
Please do refund the same, msg received from bank is attached here with.
My email i'd is brajbhusan. [protected]@gmail.com.

Hello gsrtc team,
I am very glad to writing to you that gsrtc doing wonderful work. But still some imporvement is required.
Currently i am traveling in surat to radhanpur bus at 23:00 clock and in this bus there is problem with seating arrangement and many people are facing with this problem due to old seating format. I have also booked window seat number 30 but it is at another place. Like me many people specially ladies and family are also facing this problem so kindly solve this as soon as possible.

Thank you
Anuj mayatra
[protected]

Hi, at 14th july 2019, we made transaction on gsrtc website for ticket booking from surat to Ahmedabad.
We made payment for ticket for the bus which is from surat to radhanpur via Ahmedabad.The bus time was 7.15 p.m.
We try ti book for the seat 11 and 12.
But the amount 400 was deducted from our account and ticket couldn't booked.
Then we made another transaction for the same seat number and this time it was successful.Another 400 rs.deducted from our account.
My GSRTC complain ni is-GS8702161.
My transaction no.is-BIL/ONL/[protected]/GujaratSt/GSRTC/QI
I wany my money back urgently.Kindly help me

To gujarat state road transport corporation [gsrtc],

This complaint is regarding escalation of id 2381406, as there is no response (Refund) since 1st july.

This request is to refund the amount as bus was cancelled due to some technical issue.
My journey from junagadh to ahmedabad was planned on sunday, 30th june 2019 at 18:05 hrs.

Please find trip details as below:

Pnr no: g28228903
Trip code: 1600smntbldsl15
Total fare: 588

I got to know from junagadh bus station that bus will not arrive due to some technical issue and i had to request for refund.
Request you to proceed for refund asap and let me know if any information is required.

Dravar bas number 1486
Bhadrasa to Dakor
2.30 pm ni bus na draivar khubaj raf driving kare 6e ane same aavata tamam baik riksha gadi par te 1486 na draivare bus nakhi hati ane dadagiri karel hati tem ne pu6ta daivar avo javab aape 6e ke sakdo rasto 6e to bus upar pan chadi jay ane mari pan javay to su javab vyajbi 6e ...Su loko ne mari nakhva mate gsrtc bus chalava aape 6e temne
Bus no GJ 18 V 7746
Draivar no 1486

Hi i am rameshbhai chaudhari. I am travel everyday in valinath to ahemdabad bus. My starting point of journey is tavadiya and end point is sabarmati. Daily bus was arrive to sabarmati at around 7:10 but today bus was arrive to sabar mati at 7:40.. So i request to you change the bus. Bus number is 9541. Bus was is old so bus can't run very well so all passengers pass holder are hard to reach at job place. And student are hard to reach college and school. Mehsana to ahmedabad and ahmedabad to mehsana paaseenger are very late above 30 to 40 min late because of this old bus. I request you to change the bus. Bus number is 9541, rout - valinath go to ahmedabad local..

જેતપુર તાલુકા પેઢલા ગામે પીપલાણા ધોરાજી રાજકોટ પેઢલા ગામે વિદ્યાર્થી ચડતા હતાં તયારે તેં જાવા દેતા હતાં તયારે રોક તા તેં બોલવા નું ચાલુ કરી દીધું હતુ તેં કેતા હતાં કે થયા ઈઈઈ કરી લેવું તેં વિદ્યાર્થી ઉપર તેં ફરીયાદ કરવીછે પાસ લય ને રદ કરાવી દું પેઢલા ગામે બસ આવતી બંધ કરાવી દઉ અને વિદ્યાર્થી એમ કહે છે થાય ઈ કરી લેવું
બેચ ન 8867/10548
બસ ન GJ /18 /50/60
બસ છે આવતી બંધ કરાવી દું એમ કહે છે કંડેકટર
આ બસ ધોરાજી ડેપો ની છે વિધાર્થી ને દબાવે છે

I ashka vyas, traveled in gsrtc ac bus on 10/07/2019 from ahmedabad to palanpur at 18:00 hours. The bus supposed to reach palanpur at 21:30 instead of that it reached at 22:30. Thus it reached palanpur 1 hour late. The reasons for delay are:
1. Bus started from geetamandir central bus stand at 18:20 instead of 18:00
2. It takes lot of time for conductors to give tickets and conductors are not traveling so bus has to wait for them to finish their work.
3. Bus also stops at several locations which are not part of this service (It took 3 stops in siddhapur)
4. Longer stops (Mahesana 10-15 mins, unjha 10 mins).

I request you to take actions on it. We pay extra money for this service to reach on time with good facilities. And when bus takes longer time it uses extra fuel and energy.

I have travelled from vapi to baroda in bus no. GJ 07 YZ 7159 on 10/07/2019 which is Volvo Sleeper bus from Mumbai Mulund to Bhuj.
First of all, the bus time from vapi bus stand is 19:50 and bus came to stand at 21:00, which is late by more than an hour.

Second,
Mobile charging plugs were not working, while I asked to driver to switch on the plug, he denied to switch on and giving the Reason that all plugs have short circuited.

So this is not a worthy ride. Kindly resolve this issues.

Date:09 jul 2019
Conductor name: GangaBa, having batch no. 2009.

I sat from sarkhej in the gsrtc bus no. 5517 at 3:50pm . There was lady conductor in the bus. I asked her to give me ticket to surendranagar and she handed me the ticket from Ahmedabad to Surendranagar. I asked her very politely why you gave me ticket from Ahmedabad, I sat from Sarkhej bus stand. So she started arguing me and said this the way Gsrtc is working and you have to accept it. we will make the ticket from our wish. when i warned her that i will complaint about it. she said do whatever you wish to do.

Complaints of many passengers are unheard by you and thus these conductors and drivers are misbehaving with passengers and doing everything per their wish.

It is a request that you should take some actions against such workers. It is not the matter of money it is the matter of the service gsrtc buses are providing to the citizens of Ahmedabad.
Please look into the action and do necessary steps.

Attachment: Ticket