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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

www.gsrtc.in

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Updated: Feb 25, 2026

Complaints 4424

Resolved

188

Unresolved

4236

Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 117

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Address: Gandhinagar, Gujarat

Dear sir. I am students. Me and 25th other students daily updown to gandhinagar to modasa. Morning bus time is very well and satisfy.. Evening not receiving direct gandhinagar bus. All buses are going to ahmedabad. Those buses are hold at daily breakfast at ujediya, vajapur and salatpur.20miniuts are west at hold time. All buses are arriving at 08.00 pm. Dehgam depo. This not single bus received at going to gandhinagar. Because gandhinagar to nadiyad, anand bus arriving at dehgam depo. 07.45 p. M. So daily evening buses are west 20th minitus in breakfast. So please sir you are taking necessarily action by this issues.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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This request is to refund the amount as bus was cancelled due to some technical issue.
My journey from junagadh to ahmedabad was planned on sunday, 30th june 2019 at 18:05 hrs.

Please find trip details as below:

Pnr no: g28228903
Trip code: 1600smntbldsl15
Total fare: 588

I got to know from junagadh bus station that bus will not arrive due to some technical issue and i had to request for refund.
Request you to proceed for refund asap and let me know if any information is required.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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D

Divyang Badshah

from Ahmedabad, Gujarat

Jul 2, 2019

Parvat patiya par Daily bus ni taklif6e

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I booked a bus ticket from junagadh to ahmedabad on 30th june 2019 at 18.05 with the pnr number g28228903.
Passenger details are as below:
1. Anjuri kelaiya
2. Raj kelaiya
I was waiting at junagadh station but i was informed that bus has been cancelled and i have to submit a complaint to get the refund.
Please refund my amount asap and let me know in case of any further details are required.

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Myself krutika mahala, this incident is at navsari depo. Today morning i have used washroom and pay 2 rs. Which i have change with me but contract person told me "ye sab tera bap aake clean karega benchod", 'bhar mutneka idhar nae aaneka', he told me a leady to go washroom outside of depo in open. Really? It's very very abbusive and rud things please look into.

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Address: Mehsana, Gujarat, 384435

Hello Sir/Madam

I am Ashish Patel I Book online bus for Ahmedabad to Amreli in AC SLEEPER on Date.23/06/2019 bus name GANDHINAGAR to DIU PNR NO-G28140715 and Second Bus booking Today 27/08/2019
Amreli to Ahmedabad Bus name Diu to Gandhinagar AC SLEEPER PNR No- G28206286
But This two bus Charging point show but charging Point not work any Condition.
So GSRTC Very Bed service. And this is not fare.

Thanks&Regards
Ashish Patel

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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J

Jitendrakumar Chandana

from Mumbai, Maharashtra

Jul 2, 2019

This bus was already stop again Ahmadabad central busstand because not come in pickup

Jitendrakumar Chandana's reply, Jun 28, 2019

This refund was fast and this bus not online saw in booking

K

krutika kharshikar

Jul 2, 2019

I travel Ahmedabad-Baroda majorly on Daily basis by Volvo. Earlier Debit cards were accepted at NehruNagar Ticket Counter. But now this facility is not available anymore. It has been more than a year after discontinuing Digital Payment facility. Considering and promoting Digital payment by government, they should start accepting cards for ticket.

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Address: Rajkot, Gujarat, 360370

As i have booked three ticket from jetpur to nadiad in sleeper bus on 17th may
But bus was not arrived for journey from its origin point so i cancel my tickets from paytm but still i not get my refund
Even when i talk with paytm they said gsrtc has decline to refund for this cancellation of bus
Even i raised ticket on support center of gsrtc and he said in 21 days your refund will be given to you but still i dont get it

My pnr no. : g27156118

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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Address: 129 Ishwarnagar Soc 1 Nr.Chhitunagr Punagam, Surat, Gujarat, 395010

Have booked a ticket from surat to gandhinagaron 25/06/19 and pnr no was g28180011 at departure time was 10:13 pm. I reached the station on time but the bus not arrived. I asked the people of depo and told me there are bus is coming soon
But i had booked tickets and my money was already deducted.
I was wanting a refund they told plss cancel the ticket but already bus time had passed it

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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Z

Zala Omdevsinh

from Mumbai, Maharashtra

Jun 26, 2019

At barwala bus depot,
Staff are very bad that can't turn on fan in summer. It is very bad sir.

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Address: Gandhinagar, Gandhinagar, Gujarat

I have booked ticket of gsrtc for 21st june, 2019 from paytm. Was canceled and they event did not inform me. I come know about this from one of my friend who was about to travel in the same bus. Please let me know the process of getting refund as soon as possible.
Please do the needful at your end. I have already made request on paytm as well because i have booked the ticket from paytm.
Thanks!

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Jun 28, 2019

Updated by Jigisha66 I have booked ticket of gsrtc for 21st june, 2019, at 8:40 PM from paytm. Bus Was canceled due to technical issue at their end and they event did not inform me. I come know about this from one of my friend who was about to travel in the same bus. Please let me know the process of getting refund as soon as possible.
Please do the needful at your end. I have already made request on paytm as well because i have booked the ticket from paytm.
Thanks!

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Address: Bus depo bardoli bus stand , surar, Surat, Gujarat, 394601

In bardoli bus depo, they have servel problem about bus pass, before 2 week our server has not working, all students have strugge about it, and also absence in our collages and schools, they are about 300 to 400 studerts are have not passes and that is why they can not come ni schools and colleges so plz resolved this problem. I hope we will solve this problem... Thank you

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Address: DHANDHUKA, Ahmedabad, Gujarat

સવિનય જણાવવાનું કે સોમનાથ ડિવિઝન નિ જેતપુર ડેપો ની બસ નંબર-GJ18Z4394 બસ કંડક્ટર જે રાજકોટ ડિવિઝન ખાતે બદલી ઓર્ડર માટે સ્ટાફ મિત્રો જોડે અસભ્ય વર્તન દ્વારા મહિલા સ્ટાફ જોડે બસ સ્ટોપ પર ઉતારવાની નાં પડતાં અસભ્ય વાણી નો ઉપયોગ કરતા રાત્રિ નાં સમયે મહિલા સ્ટાફ ને બસ સ્ટોપ પાર એકાંત માં ઉતારવાનું કહેતાં બસ માં બેસવાની નાં પાડી દીધી હતી.જેની જાણ સારુ છું તારીખ ૨૫/૦૬/૨૦૧૯ નાં રોજ ઉપ ડાઉન જૂનાગઢ થિ કૃશનનગર બસ નાં કકડકટર ને વર્તન સુધારવા વિનતી કરશો.

Jun 26, 2019

Complaint marked as Resolved

[email protected] Mo.no.6355232976

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Jun 25, 2019

Updated by Pankajsinhji Parmar Conductor un behavior in ladies staff in rajkot.

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A

Artist Gaurav

from Mumbai, Maharashtra

Jun 26, 2019

Dabhoi deesa bus no gj 18 z 3804 have orignal time is 3:00 pm but its not coming on time still i am on platform its inform tgay its coming 4:00 pm means 1hours improve services take immediately action on it

C

chavda kalpesh

from Mumbai, Maharashtra

Jun 28, 2019

Sir,

Pass mate 3-4 divas ubha rahevu pade che. Ek divasma ketla pass nikle che pls check karo.

Thanks

Kalpesh chavda

S

Sjagruti

from Noida, Uttar Pradesh

Jun 28, 2019

Dear Sir,
It's observed that in every bus station they charge for washroom(for ladies) but no where charge display.
Please take necessary action it's chargeable or free if chargeable then please display Bord.

Regards
Jagrati

R

Renukumar Gowda

from Mysore, Karnataka

Jul 5, 2019

Ticket fare is 55 from bechraji to ahmedabad but I had two luggage bag. I initially paid 100rs for ticket but conductor didn't return change. If I asked he told remaining money is for your luggage.
Inspite of asking tickets for those luggage he didn't give
This is the way u treat people came from other states
### off G_____t transport.

R

Renukumar Gowda

from Mysore, Karnataka

Jul 5, 2019

Finally I received remaining amount after lot of arguments.

G

Gjoshi@1966

Jan 27, 2020

વરાણા હાઈવે થી બપોરે 12.47 કલાકે.હારીજ ડેપોની બસ હારીજ અંજાર નિકળેલ છે જે બસમાં મારે ભચાઉ જવાનુ હતું બુમો પાડવા છતાં બસ ઉભી રાખવામાં આવી નથી ડાૃઈવર અને કંડકટર ને બુમો પાડવા છતાં બસ ઉભી રાખવામાં આવી નથી નથી અને મારી સાથે કંડકટર દ્વારા અસભ્ય વર્તન કરેલ છે ખાનગી વાહન માં મારે રાધનપુર આવીને રાધનપુર અંજાર બસ પકડવી પડી છે

K

K.c.gurjar

from Gurgaon, Haryana

Feb 4, 2021

I was traveling in a bus from Rajkot to Gondal. Only Driver was there in mini bus without conductor.
But very sorry to say his behaviour with one senior citizen lady was worst n inhuman.
Administration must educate this driver for good behaviour with customers.

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Address: 203 patel vas,opp v.s hospital, ellisbridge ,ahemedabad, 38006

I have booked a ticket from ahemedabad to surendranagar on 19/06/19 and pnr no was g28063214 at departure time was 11:48 pm. I reached the station on time but the bus not arrived. I asked the people of depo and told me there are no bus available and will not come.
But i had booked tickets and my money was already deducted.
I was wanting a refund they told plss cancel the ticket but already bus time had passed it was 11:50

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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M

Meet Bhanderi

from Ahmedabad, Gujarat

Jun 26, 2019

Today i book a ticket in selvas to savarkundala bus from Ankleshwar to Amreli. Money deducted from my bank account but i didn't recive conformation number on bus. Also check the status but its show faild. I just recived ob reference number - gs8542073
Plz solve the prb

S

[email protected]

from Mumbai, Maharashtra

Jun 26, 2019

જામજોધપુર - પોરબંદર બસ સવારે ખીરાસરા થી ઉપદે એ બસ સવારે સખપુર ગામે મોડી આવતી હોવાથી અમને વિદ્વદ્યાર્થીઓ ને ભારે હાલાકી પડી રહી છે તરસાઈ થી અમારે બીજી વાયા બીલેશ્વર બસ પડકવાની હોય છે એ બસ નીકળી જાય છે

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I booked a bus of gandhinagar baroda of date 24/06/2019. I have tried to make payment twice with dena bank debit card but payment not successfull was displayed. So i made payment with axis bank debit card then payment was successfully done. My problem is my payment with dena bank atm card is not done but money cut from that account twice because i retried. Total extra 236 rs taken by this site.

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Address: Deesa, Banaskantha, Gujarat, 385310

The scheduled departure time of daily from deesabus depo to morthal is 2;00 pm, but today the driver on leave. (This reason not given by controller, they only give asque) that's cause depo controller cancle this bus trip. Today's passenger for morthal is min 15 students girl, 8 person we, and villager 9. We request to controller for adjustment some other person but he denied. Before this on being asked, the controller said departure time has changed to 2:30 pm. And depo manager tried to avoid the question on telephonic talk on number[protected]. (I have recording). On this number another person received call and give reply as a manager not present right now call back latter.
This is not one time problem, mostly this bus irregular.
Check their gps system with their time and route and take action.
Strict action required against the depo manager, driver & conductor.

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J

Jaimin Rana

from Mumbai, Maharashtra

Jun 25, 2019

Without coumplate dress.
Can not accept ten ruppe coin.
Can not stop at stand.
Not give change.
Or miss behavior to all the customer.

M

[email protected]

from Halol, Gujarat

Jun 25, 2019

Bus From Ambaji To Umargam
Booking From Vadali To Bharuch GNFC ST STAND
PNR no: G27849452
Arrival time : 19:20 hr @ vadali
my complain is the conductor witought taking us from my Point .and I am waiting 1 and Half hour this point (Vadali) and conductor call me to from Himmtnagar then he talk you may do what ever you like and cut the phone.

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Address: 34 B Parul Society,Near Zaver Nagar,, Waghodiya Road,Vadodra, Vadodara, Gujarat, 390019

Dear gsrtc
We have booked ticket from red bus to travel from baroda to ahmedabad for 22/06/2019. We have conform tickets and seat number but still we don't abel travel by that bus because the conductor of that bus said we are not listed in their list and he do not allowed us to travel after that we complaint this to the depo office a d the person seating over their rudly said that we do not attempt for that bus and go over their to complaint.
As a lady with two kids i have fase a lots of trouble a miss behave from gsrtc staff
I attach a screen shot of my tickets and massage of gsrtc for conforming my tickets with this

I demand a refund for this mischief from your side

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Jun 22, 2019

Updated by Heemanshu Shah I am so polite a d demand only refund for all the trouble and missed behavior from gsrtc
Please inform how long you take to resolving my issues

Jul 16, 2019

Updated by Heemanshu Shah Don't have any reply from your side what kind of service you provide to customer

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Address: ૩૬૪૪૭૦

રાજકોટ જિલ્લાનાં ગોંડલ તાલુકામાં આવેલ ગામડા ની બસ ચાલતા બંધ રાખી દેવામાં આવે છે.. અમારા મોટા સખ્પુર ગામે સવાર બપોર સાંજ 3 વખત બસ આવે છે. ગામમાં થી વિદ્યાર્થી નોકરિયાત અને ધંધાર્થી દરોજ અપ ડાઉન કરે છે. સાંજે ખાલી એક જ બસ ૬.૩૦ વાગ્યે ગોંડલ થી મોવિયા થી શ્રી.ગઢ. કમધિયા થી મોટા સખપર નાના સખ્પર વિંજીવડ અને સનાળી (૬-૭ ગામડા) થી જાય છે. તેને ચાલતા મન પડ્યે બંધ કરો દેવામાં આવે છે.બધા હેરાન થાય છે.બીજી બસ ની સેવા ન હોવાથી બધા હેરાન થાય છે.તો આ બસ તો એક જ હોઈ જે ચાલુ રાખવા આપ શ્રી સાહેબને નમ્ર વિનંતી.જેથી ગામના લોકો રાત્રે મુશ્કેલી ના અનુભવે.

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Address: daldi ta santalpur, 385360

પ્રતિ સાહેબ શ્રી
આપ ને જણાવા નું કે આપણા રાધનપુર ના ડેપો માં આપની બસ રૂટ કીડાના રાધનપુર બસ કોઈ પુલ નીચે ચલાવતા નથી અને અમે લોકોએ તેમને નીચે ચલાવા માટે અમે જાણ કરી તો તે લોકો વિદ્યાર્થી ઓ ને ગાળો બોલી અને તેમને બસ નીચે નહીં ચાલે એવું કહીઉ આમ જો આજે તો છોકરા ઓ હતા કાલે અમારી બેન દીકરીઓ સામે આવું વર્તન કરે છે તો .આમરે લોકો ની સુ પરિસ્થિતિ થશે ...તાત્કાલિક જે કંડકટર તા 20, /06/2019
ના દિવસે હોઈ એમના ઉપર તાત્કાલિક એક્શન લેવા વિનંતી
સુ વર્તન કારીઉ છે તે અમારી જોડે તેનો વિડિઓ પણ છે
રાધનપુર ડેપો ...મેનેજર ...ને અમે દરોજ જાણ કરી છીએ પન કોઈ એક્શન લેતું નથી
આપનો વિશ્વાસુ
અરજણ ભાઈ .કે .આહીર
મો..[protected]

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Address: 384001

I wanted to go Mehsana from himatnagar.
I had to take this express bus and i am not complaining about that. I have problem with the time they take to reach. I took the expressway bus and paid almost double amount for ticket. And what i get is even less speed than a local bus. And also the bus driver is driving carelessly ignoring that someone might have some emergency. The express bus are not any different than local. Why are you taking double for that. I go regularly in the himatnagar-mehsana local bus on 5pm. Which do not go inside of the vijapur bus station so that no one get late. And this bus called 'mata no madh-zalod' which ilis an express bus and still going in the local bus station. How irresponsible of this gsrtc corporations.

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M

mukeshbhai sadiyabhai meda

from Mumbai, Maharashtra

Jun 21, 2019

PNR NUMBER :G27935496 JOURNEY DATE :[protected]

JOURNEY FROME : DAHOD JOURNEY TO : TALAJA

TRIPCODE :1955DHDKYVEXP51 DEPARTURE TIME:19:55:00HRS.

CLASS : GURJARNAGARI PICKUP POINT :DAHOD

PASSWORD :Cx93HvdD platforme no:

no of seats:20

mo:[protected] age : 33

J

Jayesh17983

from Delhi, Delhi

Jun 21, 2019

I am doing daily up and down from junagadh to rajkot but today I have notice that bus drop the passenger at unnecessary stops like at college jetpur and I am feeling that current bus is local type bus though bus is gurjar nagari

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Address: Vadodara, Gujarat, 390020

The scheduled departure time of daily Intercity Bus from Vadodara Bus Depot is 6:45AM, but today the driver & conductor delayed the departure as they were late. On being asked, the driver said departure time has changed to 6:10AM. And conductor tried to avoid the question. This delay of 20minutes will cost one day's salary to working people like me who do up-down in this bus. Strict action required against the driver & conductor.

Ticket No - 196256

Date[protected]

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Dear Sir
Maro PNR Number G28025659 chhe

Me Gandhidham to rajkot mate online tickets book karavel ane mane time 19:10 no Madel but bus 19:50 aavel.

Aa uprant bus MA charging point Kam karta nathi. He thi mare aagaty na Kam Atki Gayle.

Volvo sleeper hova chhta blanket aapta nathi.

Agar Ame Volvo ni service na paisha aapie chhie to uprokt suvidha madti nathi ane timing pan proper jadvatu nathi.

Amari complain nu yogya nirakaran karva vinanti

Rinkukumar
M. [protected]

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Address: 23/1 Greencity,Mangrol, Junagadh, Gujarat

Somnath-Porbandar=Dwarka route bus ...driver-cum-conductor took half ticket of assistant..both are Ladies
Depot Porbandar
his number 8504
Phone number [protected]
Pnr Ticket no.154155
Date 16/06/2019
Ticket Time 17:28:24

Refund money as early as possible and persuade driver chum conductor not to tense passengers

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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