Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Hi, at 14th july 2019, we made transaction on gsrtc website for ticket booking from surat to Ahmedabad.
We made payment for ticket for the bus which is from surat to radhanpur via Ahmedabad.The bus time was 7.15 p.m.
We try ti book for the seat 11 and 12.
But the amount 400 was deducted from our account and ticket couldn't booked.
Then we made another transaction for the same seat number and this time it was successful.Another 400 rs.deducted from our account.
My GSRTC complain ni is-GS8702161.
My transaction no.is-BIL/ONL/[protected]/GujaratSt/GSRTC/QI
I wany my money back urgently.Kindly help me

To gujarat state road transport corporation [gsrtc],

This complaint is regarding escalation of id 2381406, as there is no response (Refund) since 1st july.

This request is to refund the amount as bus was cancelled due to some technical issue.
My journey from junagadh to ahmedabad was planned on sunday, 30th june 2019 at 18:05 hrs.

Please find trip details as below:

Pnr no: g28228903
Trip code: 1600smntbldsl15
Total fare: 588

I got to know from junagadh bus station that bus will not arrive due to some technical issue and i had to request for refund.
Request you to proceed for refund asap and let me know if any information is required.

Dravar bas number 1486
Bhadrasa to Dakor
2.30 pm ni bus na draivar khubaj raf driving kare 6e ane same aavata tamam baik riksha gadi par te 1486 na draivare bus nakhi hati ane dadagiri karel hati tem ne pu6ta daivar avo javab aape 6e ke sakdo rasto 6e to bus upar pan chadi jay ane mari pan javay to su javab vyajbi 6e ...Su loko ne mari nakhva mate gsrtc bus chalava aape 6e temne
Bus no GJ 18 V 7746
Draivar no 1486

Hi i am rameshbhai chaudhari. I am travel everyday in valinath to ahemdabad bus. My starting point of journey is tavadiya and end point is sabarmati. Daily bus was arrive to sabarmati at around 7:10 but today bus was arrive to sabar mati at 7:40.. So i request to you change the bus. Bus number is 9541. Bus was is old so bus can't run very well so all passengers pass holder are hard to reach at job place. And student are hard to reach college and school. Mehsana to ahmedabad and ahmedabad to mehsana paaseenger are very late above 30 to 40 min late because of this old bus. I request you to change the bus. Bus number is 9541, rout - valinath go to ahmedabad local..

જેતપુર તાલુકા પેઢલા ગામે પીપલાણા ધોરાજી રાજકોટ પેઢલા ગામે વિદ્યાર્થી ચડતા હતાં તયારે તેં જાવા દેતા હતાં તયારે રોક તા તેં બોલવા નું ચાલુ કરી દીધું હતુ તેં કેતા હતાં કે થયા ઈઈઈ કરી લેવું તેં વિદ્યાર્થી ઉપર તેં ફરીયાદ કરવીછે પાસ લય ને રદ કરાવી દું પેઢલા ગામે બસ આવતી બંધ કરાવી દઉ અને વિદ્યાર્થી એમ કહે છે થાય ઈ કરી લેવું
બેચ ન 8867/10548
બસ ન GJ /18 /50/60
બસ છે આવતી બંધ કરાવી દું એમ કહે છે કંડેકટર
આ બસ ધોરાજી ડેપો ની છે વિધાર્થી ને દબાવે છે

I ashka vyas, traveled in gsrtc ac bus on 10/07/2019 from ahmedabad to palanpur at 18:00 hours. The bus supposed to reach palanpur at 21:30 instead of that it reached at 22:30. Thus it reached palanpur 1 hour late. The reasons for delay are:
1. Bus started from geetamandir central bus stand at 18:20 instead of 18:00
2. It takes lot of time for conductors to give tickets and conductors are not traveling so bus has to wait for them to finish their work.
3. Bus also stops at several locations which are not part of this service (It took 3 stops in siddhapur)
4. Longer stops (Mahesana 10-15 mins, unjha 10 mins).

I request you to take actions on it. We pay extra money for this service to reach on time with good facilities. And when bus takes longer time it uses extra fuel and energy.

I have travelled from vapi to baroda in bus no. GJ 07 YZ 7159 on 10/07/2019 which is Volvo Sleeper bus from Mumbai Mulund to Bhuj.
First of all, the bus time from vapi bus stand is 19:50 and bus came to stand at 21:00, which is late by more than an hour.

Second,
Mobile charging plugs were not working, while I asked to driver to switch on the plug, he denied to switch on and giving the Reason that all plugs have short circuited.

So this is not a worthy ride. Kindly resolve this issues.

Date:09 jul 2019
Conductor name: GangaBa, having batch no. 2009.

I sat from sarkhej in the gsrtc bus no. 5517 at 3:50pm . There was lady conductor in the bus. I asked her to give me ticket to surendranagar and she handed me the ticket from Ahmedabad to Surendranagar. I asked her very politely why you gave me ticket from Ahmedabad, I sat from Sarkhej bus stand. So she started arguing me and said this the way Gsrtc is working and you have to accept it. we will make the ticket from our wish. when i warned her that i will complaint about it. she said do whatever you wish to do.

Complaints of many passengers are unheard by you and thus these conductors and drivers are misbehaving with passengers and doing everything per their wish.

It is a request that you should take some actions against such workers. It is not the matter of money it is the matter of the service gsrtc buses are providing to the citizens of Ahmedabad.
Please look into the action and do necessary steps.

Attachment: Ticket

Date:09 jul 2019
Conductor name:
i sat from sarkhej in the gsrtc bus no. at . There was lady conductor in the bus. I asked her to give me ticket to surendranagar and she handed me the ticket from Gita mandir to Surendranagar. I asked her very politely why you gave me ticket from gita mandir I sat from Sarkhej bus stand. So she started arguing me and said this the way gsrtc is working and you have to accept it. we will make the ticket from our wish. when i warned her that i will complaint about it. she said do whatever you wish to do.

I had some complaints regarding non refund for ticket cancellation, and during Bharat Bandh Bus didnt came and money was also not returned. I had mailed many times and Gsrtc didnt take something in favor of passengers.
Complaints of many passengers are unheard by you and thus these conductors and drivers are misbehaving with passengers and doing work as per their wish.

It is a request that you should take some actions against such workers. It is not the matter of money it is the matter of the service you are providing to the citizens of Ahmedabad.
Please look into the action and do necessary steps.

Mobile number :[protected]
Name :smit vaghasiya
Living in surat
There is very insecure, uncleaned & poor seatting service in surat-bhuj gsrtc sleeper coach buses. Even it's long root, then also no seriousness about repairing & maintaining cleanliness of seats & vails in bus. So it's difficult to travel such a long root & they don't even stop the bus in good hotels where good foods are available.

Date[protected]
More than people always go to sanand from ahmedabad due to service in sanand morning at 8:30. Sanand depo bus was more than late arrival and when come bus conductor every day told no gas in bus so bus consumption more time due to filling gas so no body like to travel in this bus because daily gas problem in this bus (Jetapur bus). Today jetapur and nalsarower both buses not come at time and all passenger were late. Next 3rd bus is viramgam bus and all passenger start journey (90 passenger) in this bus so bus is over load and no space in bus due to no available bus for sanand (More than passanger was pass holders) all passenger were very tired. Ahmedabad depo control unit was not answered about this and not registered a complaint st staff was told we have no complain book you go to sanand and give complain i was already submitted a complaint two days before due to misbehave with me (Nalsarower bus conductor). So please take action against responsible person for this situation. Please watch this video. (I thank to viramgam bus conductor he always support to customers bus no is gj18y9511). Please continue all bus at right time and remove gas bus and replace same mini bus (Jetapur bus).

Kind attention sir,
We are 5 passenger come from mehsana and going to vatva.
Before few week ago vatva bus time schedule change and before we rich at pathika bus stand round about 7.30 to7.35 am. Vatva bus was gone.
According to my information jasoda chokadi bus also going on round about 7.15 to 7.25 am and after that vatva bus was back to back come and going early.
Because of that we miss the bus and be late on duty.
So i request you to change the time of vatva bus that they must not going from pathika bus stand before 7.35 am.

I hope your management understand our situation and as fast as possible they solve it.
Once again i reminded that we are 5 passenger from mehsana. And it's not possible to reach at pathika bus stand on or before 7.30 to 7.35 am.

So please we request you to change the time of vatva bus

Thank you very much
Praful prajapati

Hello
Today i was travel in vadodara veraval bus. Conductor and driver of this bus was too much misbehaving and rudely. When i was asking the name and details about them for complaining they didn't give and also said that they are don't care about any complain.

When i said my ticket was at kesod and i want to drop near vanthali bus stop they also give ans rudely and didn't stop bus till the kesod. And give me stupid reason like they spend more diesel for taking a stop of bus. And also donig a same behavior with old lady who wants to drop at the madhuram junagadh bus stop. Also conductor is not in his uniform.

I really not feeling safe and better ride in this government service bus.

I don't feel like to recommend to travel in this bus to any one only because of the conductor and driver.
And i don't so think conductor and driver follow the rules "hath ucho kro and bus ma beso".

I also complain at the kesod depot abut the same matter, they advised me for complaining here so i write this.

Hopefully you solve this matter immediately and make the ride better and safe for ladies.

Thanking you,
A lady

I booked ticket of tharad but they booked thara instead of tharad. And they send the messages also tharad. This is big mistake by gsrtc. We are very irritated. I am complaining in tickets windows at bus stand but they say this is online mistake so we can't help you. I am also buy insurance so give me refund. And solve this problem and take steps. Give me a justice.

The below conductor whose image is attached misbehaved with me while in was travelling today i.e. 05/07/2019 nearby 6 to 6:15 in blue board sleeper coach bus from anjar to gandhidham. Muje pura raste khali seat thi fir b baithne nai diya bola reservation hai. Mene kaha reservation wala aye tb me khada ho jauga fir be nai mana. Then mene kaha upr sleeping wali me beth jata hu to wo bola "Is sofe ka bhada teri aukat k bahar h" to nai bethne ka. Man to kiya sale k muh pe rent marke bethu but ye tarika nai hota kisi b vyaktii se bat karne ka. Fir ticket k change ko lekar b sunaya ki "tumare jeso ki wajah se hum short route wale Bhikhariyo ko nai lete". Tab mene sunaya kaka change hai to bol bol kiye bina de do.

Me ek bimar operation wala banda hu bus me travel b nai karta hu aj kuch majburi thi to zabardasti karna pada. Bar bar request karne k bawazud wo insulting way me bat krta raha. Ese logo k wajah se sarkari karmachari badnam hai.

I request to take strict action against this man and reply to my complaint should be given within 15 days orelse further steps will be taken under RTI.

Hello, i booked three tickets from dhrangadhra to bhachau but the bus was canceled due to the chance of strome. So i mailed my details [protected]@mail. Gsrtc.in. And generate ticket but after that, i didn't get any response from gsrtc.
Please find the following details.
Pnr :g27941322
Trip code :0530snrbhjexp51
Journey date 14/06/2019
Booking date 13/06/2019
Bus canceled due to the chance of the strome
Ob ref no: gs8502480
Amount refund 348.
Bus start point surendranagar
Passenger start point dhrangadhra
Bus end point bhuj
Passenger end point bhachau.

Me my wife and my 8 month old child were waiting for amreli junagadh bus for last half and hour and when at 11:20 am bus came for amreli junagadh bus didn’t stop at nana bus stand even after shouting and even conductor were aware that we are calling.. I guess there are serious misconduct because one private bus was there for the same rout and this was the reason why st bus didn’t stop there. I strongly recommend strong action against bus driver and conductor.

Bus not stop at the bus station i am a student and daily traveling in gsrtc bus bus bus driver not stop bus at.. Hansthal station gadhka to jamnagar and okha to upleta not stop bus so i am so late to attend my class and i face many problems. And all bus come too late they have no any fix time many students face this problem my villege is hanstal and i go jamnagar for study

Right now i am travelling in ahmedabad to matana madh bus.
Today it's raining so heavy and near by my window glass is in bad condition.. Rainy water is coming inside bus.
My seat, clothes and all my laggage bag is in bad condition.
Now my question is to government.
Who is responsible for this.?
Not only me but 3-4 other passengers are also there like me.
Plz plz get well soon gstrc department.

Dear sir,


Namaste sir my name is jivabhai ramabhai village. My village bhorthwa taluka sonagadh district tapi

To come from our village every day, we have to come back to st bus to sonangad but since the date of 11/06/2016, our bus service has ceased, so far from malangdev, so many villages and students of 10 villages have to travel very large and large. The problem arises, because of which you see this as a reason for shri taking this step properly and you request your request to start the bus service right from time to time.