Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

I did an advance bus booking for my mother for bus from adalaj cross road to unjha in ac luxury class gsrtc bus. She reached the pickup point prior 30 minutes of pick up time. When the bus reached the pickup point my mother showed the ticket that came by sms from gsrtc but the bus conductor replied very rudely and said that all the seats were full and it was not the bus that we booked the ticket for and not allowed my mother to sit in the bus. But actually that bus was the original bus for which we booked the ticket to reach unjha from adalaj cross road.
I think gsrtc body should take strict action against that conductor and driver so that he never repeats this kind of sin again.
Booking details:
Adalaj×abd to unjha
Name — seemaben patel
Trip code — 0800abddsaac45
Pnr number — g27736156
Date of journey —[protected]
Departure time — 8:30 hrs
Seat number — 16
Boarding point — ahmedabad adalaj ×

My booking details
*gsrtc m-ticket*ahmedabad ctm expressway to dhangadhra name: vijay rajput tripcode: 0800srtbhjvlv46 pnrno: g27192407 doj: 17/05/2019 deptime: 12:30hrs seatno: 11, 12 class: volvo boardingpt: ctm expressway txn pass: duqcxzyh

Cancelation details

Gsrtc m-ticket* ur seat cancellation confirmed: doj:17/05/2019, tripcode :0800srtbhjvlv46, pnrno:g27192407, seatno:11, 12, amt refunded:rs.: 365.00.

I p. A. Devmorari mobile number [protected] booked advance ticket for dated 03.06.2019 from ctm ahmedabad to halol with pnr no. G27629604 this bus got punctured and i claimed refund of the amount debited from my bank account rs 118 and i even tried to submit complain about this on website of gsrtc but they dint issued any complain ticket number..
Ticket details are given below :-
*gsrtc m-ticket*ahmedabad ctm expressway to halol name: p. A. Devmorari tripcode: 0716abdpvgdex51 pnrno: g27629604 doj: 03/06/2019 deptime: 07:25:00hrs seatno: 6 class: express boardingpt: ctm expressway txn pass: rsx6vtxa.

Hii. I am travelling from halol bus depo to vadodara railway station from a local bus whose fare should be 30 rs but the conductor has charged me 50 rs without even giving ticket. When i asked for this he refused to reply and threatened to leave the bus.
Please look into this matter and get it resolved as this happens with many travellers.

Awadhesh choudhury
[protected]

Sir, i had booked online booking tickets last night at but due to wrong date, i have to cancel my ticket which is not online yet, please cancel my ticket.

I booked the ticket yesterday and after that there are no calls from the customer care due to which i have to send the mail, then please cancel my ticket

My pnr nuber is. G27629508
My m id is. [protected]@gmail.com
My tnx password... Dwnemq4k
Mobil nuber is... [protected]

I am traveling to unjha from ahmedabad. While asking for a seat for two. Conductor asked me to go down from bus and not cooperate with us while asking him 2-3 times. And after that also he misbehaved instead of apology. I am not from gujrat and don't know gujrati, i am a tourist here and this kind of behavior is intolerable. They mock at us in gujrati and ask whatever you want to do, do.

I have booked through gsrtc application my tickets for lunawada to ahmedabad by santrampur to ahmedabad express bus. Departure time of bus was 11.55 am but they departed bus by around 11.41 am. I was on my time. They called me i also called back to them but they didn't received and also not responding to me. And i missed my bus. So now i want to receive my money as soon as possible..
Detail of booking is as follow
*gsrtc m-ticket*lunawada to ahmedabad central busstandname:jalpa parth parekh tripcode:1100sprabdexp51pnrno:g27637041 doj:[protected] deptime:11:55:00hrs seatno: 14, 15 class: expressboardingpt:lunawadatxn pass:bnrq3zdzcontact no:[protected]/. Pls carry ur photo id during jrny. T&c apply.

I am chirag makasana and my journey date is 25/05/2019 from zadeshwar x bharuch to ahmadabad naherunagar ac sleeper bus. My pnr number is g27434315 and my trip code is 1230srtnhrnrv46. I cancelled my ticket but didn't get refund. When i cancelled my ticket it shows that your refund will be provided into your account within 7 days but i can't get my ticket money refund.

Bus type: volvo
Origin: rajkot bus stand, shashtri maidan,
Destination: ahmedabad,
Dep. Time: 1700 hrs. (From rajkot),
Date of travelling: thursday, 30th may 2019,
Our seat nos.: 11 & 12
Pnr no.: g27597432
Ticket no.: dns988748

Requested driver two times to increase cooling of a/c., but has given vague answer that its is already low. I have noticed that it is only fans, which are on and not a/c. Other passengers are also feeling hot in this hot summer season, but due to rude behaviour of this driver, nobody is telling him.

Request you to teach proper lessons to such drives with rough and rogue attitude. Teach him some discipline to behave with passengers. Nobody has behaved rude with him, then what is his problem.

Please improve on your services and etiquette.

An indian passenger travelling on thursday, 30th may 2019 in volvo bus @ 1700 hrs. From rajkot to vadodara.

Mane janavata khubaj dukh that che k palitana bus depo na staff nu vartan khubaj kharab che tatha bus nu time table koy pan prakare vyavasthit nathi palitana this talaja root no bus nu time table fix nathi driver conductor be man that tyare lay me save amare dar machine tens lidhe job ma penalty bharvi pace che time that gyo hova chats pan driver conductor me man pace tyare bus chalave che so please sir aani upper dhyan aapva name april larva ma save che nahitar aanathi vadhare aagal complaint karvani khatri daiye che

I have booked my ticket online via paytm at Rajkot to Ahmedabad. Bus time is 4:30 AM but bus is cancelled. This is not first time. This is second time and same bus. I have complete customer care executive via telephonic talk, email and website but he says no refund money this situation and called depo manager but depo manager not received any calls. Why? If This bus service always cancelled why online booking is continuing. Gsrtc is big fraud.

My pnr: g27284603 doj:21/05/19 boarding point : surat
droping point : silvassa
passenger name : dhrasty rajendra kapadi
seat no. - 9
when on 21-05-19 i reached on surat bus depot the conductor said that this bus is cancelled. Then too i waited till 4 as my bus was at 3 but bus didnt arrived. I booked my ticket from paytm please refund my money!

Respected sir/mem,
I would like to inform you that the onlin booking of ahmedabad to jafrabad via amreli, chital, babra, jasdan, paliyad, ranpur, dhandhuka, bagodra, amdavad is possible but the online booking of jafrabad to amdavad is not possible. And buses are not reache at depot on proper time. Beacause of this peaples are chose the the private sleeper loxury coaches. There are 5 or more private sleeper coach buses go to amdavad from amreli in time duration 23:00 to 00:30
So please inform the amreli depot and rajkot division to servay this rout
And give me answer queeckly via mail.

Today date(29.05.2019 i am travelling by Okha Rajula bus no..GJ 18 Z2089 is so late at mithapur on 7:05 a.m. and taking hault near kuranga village around 8:20 a.m.and i have reached my destination bhogat at 8:40 a.m.
I am working in a private company and daily need to travel in okha rajula because it will help me to reach around 8:00 to 8:10 a.m. but now a days taking too much time to reach my destination.
so my humble request to authority to solve my problem because i am paying 81 rs. for journey and i am not satisfied.
also request you to told all driver that you cannot hault for tea and breakfast within 40 km because its long run bus.
Please note before few days ago i told driver regarding speed limit of bus.
as per conversation with driver(Divyesh Mehta) regarding speed limit he told me that speed limit is fixed 65 as it was fixed by depot manager (Naimisha gadhvi) as he told.
As per my knowledge gurjernagari bus speed is 80 but here driver saving diesel and we waste our time and money.

Thanks & Regards
Rana Makwanal

Today i am traveling in gj18z-4838 *gsrtc m-ticket*rajkot madhapar x to bhuj name: chandresh dave tripcode: 0445rjtmdvgjr47 pnrno: g27555729 doj: 29/05/2019 deptime: 04:55hrs seatno: 31 class: express boardingpt: madhapar x rjt txn pass: 3gct6x1r and complaining that bus reached at my booking station at 5.20 am which was late by 25 minuts and driving at speed of even less than 49 when as to conductor regarding slow and late services he behaved an erogently.
I am traveling the same timed bus from last so many years, when it has to be reached madhapar of bhuj at time of 10:15 am, bus just reached at adipur at 10:17 am.

Dear sir,
Kindly request to you, i am traveling from bayad to bhuj gsrtc and 11:15 bus stoppeg for food and refreshments at stanlpur hotel kamal but its not toilet proper facilities available also not light, also food is not edible. I hope as human beings personally checked and for public internet either change location or check foods.
Kfi i was also talk with conduter but not respond.
I hope as best indian my voice for people.
I am awaiting my complaint action to be able to do with positive results.
Rgd,
Jayhind

Iam traveliing from upleta to vadodara on[protected] with my wife. When bus stop at limbadi bus depo my wife go for urinal. There is more distance from bus to urinal. There is man seating near urinal not allowed her for use o[censored]rinal. He tell that charge o[censored]se o[censored]rinal is 2rs. He dont allowed her after request also. She came back and after that she go to urinal taking with me 2rs. Because there have no purse with her. After giving 2 rs. He allowed to use urinal. But urinal is very dirty. Distance o[censored]rinal from bus is very much so after she came i have no time to go urinal because there is time to run bus.

Dear Sir/madam,
I am doing this complaint about misbehaving of bus condoctor of rajkot ankolwadi afternoon shift with my sister today.when my sister ask him about to stop at bus stop he started misbehave.
If I will not get proper answer I will go in police or consumer court.

Ticket no.130471.journy from jetpur to Mendarda.date 27/05/2019.

Dear sir i booked online ticket from redbus nasik to surat on 26/5/2019 i am waiting for the bus at nasik bus stop after some time no bus coming then i called customer care people and they gave drivers number i talked to him and then only i know the situation actually bus halt at mumbai naka stop how can i know the stop by booking online they did not mention any where then i asked the driver why you are not call to me his reply was simply i doesn't have sufficient balance in my phone was it reasonable answer because off that i lost money and time extra mental tension for silly reasons bus name was gurjarnagari and drivers no:[protected] and pnr no g27471538 seat no 30 dep. Time 07:59 am so please take necessary action aginst the irresponsible people with silly reasons actually they don't know the value of money and time
Thank you sir

Srinivas

Hi there,

I have booked the ticket on the date 27/5/19 with the seat number 25 which is shown at window side at paytm (Express) also i have paid the amount of 99ts but the problem is that when i show that the bus sent with the different seating alignments, i just wanted to say why this type of services? Then what is the meaning of booking a reservation then? Is this how you guys fool the customers like this? The conductor was so rude we can't even excuse him even though the window side is empty he didn't let us to seat there, we can't not enjoy the journey we seating alignments are different, the reason behind the booking at window side was ladie a girl you know that very well how important is that for her to seat inside. And remember i'm facing this issue since a 2-3 months as i'm a regular person to travel in this bus facing the issue the same with everytime!

And another major issue is that but timing is noted at 5.20 am at palanpur, it's always reach here at 5.40 -5.45, 20-25 min late always... Like seriously? Do you guys have a value of timings? If bus can't reach on time then why does you guys change the pickup time from deesha instead at 4.45? I heard.. Drivers conductors always do a late pickup.. They were having gossips at the time of pickup from deesha.

Please please it's my request to gsrtc management! Don't this to us! I'm a regular traveller... It's best in all cases but for me at this point it's worst! Totally worst and unfair!!! Seats... Timings are major issue! Please solve it asap, as i'm heading this mail to consumer forum too!!

Please do something asap, either match with seat exactly on booking platforms like paytm and others or change the alignments so we can seat properly with our wish, i hope this issue will be resolved asap! Hoping for the best replay!

Please take and action and revert me back asap

Thank you,

Bus name - deesha - ahmemadabad express gsrtc
Boarding - palanpur bus station
Destination-ahmedabad central bus station
Time:5.20 am
Booking details:
Seat no 25:
Pnr no-g27271627
Harsh ishwarbhai prajapati
Contact no - [protected]