Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Hello im sushil pithal from baroda [protected]. My pnr is g27110940
I was travelling on surat bhuj bus on 19/05/2019, 9.20pm from baroda to anjar
In ahmedabad bus meet with accident at approximately 1 o'clock at night we all are safe but bus was detained by police man after all this bus will drop us to ahmedabad gutamandir terminal. We all inform all the issues with gsrtc office person he told us i will arrange next bus in 10 min. After 10 min every person on gsrtc staff leave that cabin really very bad service from gsrtc staff we all are standing at bus station for 3or4 hours no one arrange the bus or not giving us solution gsrtc staff mobile goes switch off no one ready to help us appreciate 45 person with small child and ladies facing issue at night no any one told us what will we do even gsrtc helpline number was also not ready for help us after that at 5 o'clock we go back to baroda.

Today I was travelling from Mata na madh to nakhtrana. From. Nakhtrana bus was to depart at 1.30 pm instead it started at 1.40 pm
Driver is answering time is of 1.30 pm ### tym was 1.40 pm
Than refilling tank. All this to be done before.
Than again at Bhuj I arrived at 3 pm
I asked at enquiry counter when will bus for gandhidham, but all giving vague answers, in 5 - 10 min.
No one at enquiry counter at Bhuj was bothered to answer properly.
Please raise issue who is sitting at enquiry counter

I have booked 2 online ticket of 17th may -19-7.00am from ahemdabad to baroda.I have cancelled my ticket before 7hours .still i dint receive refund.howmuch time it will take??

Detaill of ticket *GSRTC m-Ticket*AHMEDABAD NEHRUNAGAR to BARODA CENTRAL BUS STATION Name:keval shahTripCode:0700NHRNRBRDV46PNRNo:G27206551 DOJ:[protected] DepTime:07:00:00Hrs SeatNo: 3, 4 Class: VOLVOBoardingPt:AHMEDABAD NEHRUNAGARTxn Pass:YbEqQaGcContact No:[protected]/.

Dear sir/madam

Today (18may2019 - morning) my parents traveling from new morbi to dabhoi by bus morbi-kawat.
I book 2 tickits online for that. Beging of jurny from morbi conductor misbehaviour with my father for why not come in bus stand instad to 2nd bus stand. (2 bus stop in morbi. Depo and housing.). Its not complsery to go in bus stand as we traveling always from 2nd stand housing. Also not mainsioned pikup point in e-tickits.

After complite 80 km jurny that conductor asking for id proof to my father and mom becous of e-tickits. I undertand its rulse of e-tickits but before no one check as we traveling from 3-4 years in bus. Finaly my father and mom both haven't id proof and cunductor charge agin and re issue new tickits and we pay 2nd time full amount of 2 sets. I requste to please contact that conductior and teach him to how to speak with aged person. And mind his languge.

Here i attched bus tickit.

Bus timing of gandhinagar sanjali is 2 pm which is specified in routien and also on red bus on date 18/5/2019 but the bus is still not here and it's 3pm the inquiry box is not answering properly and asking us to wait from last 1 hour.

There is no proper time management not any one is not giving any propper answer not even nagrik suvidha kendra

As it is summer and due to very much croud on gandhinagar depo and i'm proper condition of sitting, it is very hot here temperature is verv much in this month of may so we are really frustrated here and lost our hope of reaching home, me and my brother are suffering very much so please alteast take a not of this and do what u think is to b done so no one else can suffer like this.

Please take necessary action on this topic.

Thankyou

Bus name : deesa to surat, i am doing travelling right now in this bus what i see that bus is loaded by conductor and manage to seated in bus gallery this is uncomfortable to me that at least in the reservation bus this should not be done. Why we are per-reserving seat because of that we can get possible facility and what your crew is doing liked this, so please try to improve this one as possible as!!

At dhrangadhra st bus depot, 363310 dist surendranagar, official refused to issue new st bus pass for one month as per scheme of st corporation gujarat. From dhrangadhra to halvad on dated 15/05/2019 at 15:30 pm. With reason there are application form is not available at this st bus station.
Please confirm is it true or false? Why application form not available at st bus depot dhrangadhra.
Radheshyam[protected]

At halvad st bus depot, 363330 dist surendranagar, official refused to give st bus pass. On dated 15/05/2019 at morning 11.00 am. He say as no such types of service available at this st bus station.
Please confirm that why issuing pass service not available at halvad st bus depot. He also suggested me to go at dhrangadhra st depot because at halvad bus station is not authorized for issuing such type of monthly passenger pass.
Please confirm is it true or false?
Radheshyam[protected]

Dear sir/ma'am,
I had booked 4 tickets of ac volvo from bhavnagar to rajkot.
However the ac has not been working in the bus since the starting of journey and no action has been taken.

Even though i had paid amount for ac bus i felt like traveling through regular non ac bus.

Here's my details:
*gsrtc m-ticket*bhavnagar to rajkot busstand (Shastri medan) name: atul saxena tripcode: 1115bvnrjtac45 pnrno: g26995838 doj: 10/05/2019 deptime: 11:15hrs seatno: 15, 16, 17, 18 class: ac luxury boardingpt: bhavnagar txn pass: 7zvffasm

Yesterday, i booked ticket from kamrej x road to ahmedabad ctm.
My gsrtc ob reference number is : gs8223128

After make a payment of rs.871 from credit card, it redirect back on gsrtc site and show again same gsrtc ob reference number gs8223128 and continue button. So i again click on continue button and make a second payment. It redirect back with success page.

So please refund my first transaction payment amount.

Myself priyanka solanki.. I was only one ladies traveller left to gandhidham from rajkot. Bus left from rajkot @7 p. M date 15 may 2019... Please rectify who is conductor... I am traveling first time to gandhidham... So i book ticket one day before only for gandhidham... After reaching gandhidham i just asked him to help me for oslo circle.. I asked if bus will stop at there or not he said yes that's why i sat and wait meanwhile i check on google map, distance was showing just 5 min to oslo circle from gandhidham bus stand... He came to me and asked me to show ticket again and then he demanded for another 64 rupees for new ticket... Or else stop at mid of the way... At 11.45 he stop bus middle of the way and asked me to leave the bus... That was so embarrassed moment when in india.. Alone girl can't travel safely.. As a humanity he could have help inspite of he misbehaving with me at middle of the way among all men's and at midnight.. His words are literally like that ma'am i know your person type... And this is government transportation not public...in volvo if we could face this kind of problem that what else we can expect for... Please give me favourable reply.. Please check whosoever is conductor over there in that bus

Gsrtc patan to dahod gurjarnagri bus no gj 18 z 1514 is not stopping at vankanala stop of santrampur for pick up. As per approved pick up points vankanala is also pick up points for all the express/local bus.. But then also today patan to dahod bus has not stopped at vankanalapick up point. So please take actions against driver/conductor & inform me about the action taken.

I have try to book ticket 11 jan 2019 but i have try 2 time but money is deduct but not got any confirmation via mail or text message.
After i have call to gsrtc call center but his employee tail me try to book ticket tomorrow because of currently server is down so all of you facing same issue.

My ticket gsrtc refrence number :g24421232 and g24432907

After i have raise ticket in gsrtc portal erefund help desk my raise ticket number is 581888.

I have talk with call center and call center employee tell me try to talk bus depo manager and convience to ticket cancel.

And i have also try to talk with rajula depo manager and he said your ticket is confirm but you have not travelling on your time. So this is your probem you have not come on time but i say i have not got any confirmation so he said talk with gsrtc toll free number.

After long conversation with call center he not give me proper answer and he said work in progress.
I have more than 30 time call with call center but not solve my problem

મેં તા.12.05.2019 ના રોજ આપના પોર્ટલમાં વલસાડથી વિસનગર જતી બસમાં સમય રાત્રે 9:50 માં અંકલેશ્વર થી ગાંધીનગર જવા માટે ઓનલાઇન ટિકિટ બુક કરાવેલ જે બુકિંગ થતા જી.એસ.આર.ટી.સી. તરફ થી નીચે મુજબ નો મેસેજ આવેલ
*GSRTC m-Ticket*ANKLESHWAR GIDC to GANDHINAGAR Name: Dilipbhai kathad TripCode: 1830VLDVNGSL30 PNRNo: G27082782 DOJ: 12/05/2019 DepTime: 21:50Hrs SeatNo: 8 Class: SLEEPER BoardingPt: ANKALESHWAR GIDC Txn Pass: 3U7pP4J2 Pls carry ur photo ID during jrny. T&C apply

અને મારી ટિકિટ બુક થયેલ છતાં મુસાફરી સમયે બુકિંગ ચાર્ટમાં મારી બુકિંગની વિગતો ન બતાવતા મારે ફરીથી ટિકિટ લેવી પડેલી. માટે બુકિંગ ના રૂપિયા મને પરત આપવા વિનંતી..
દિલીપ એમ કાથડ.

I have booked a volvo bus in gsrtc app from baroda makarpura stand to ahmedabad nehrunagar from my hdfc bank debit card. But after success transaction with ref. No.[protected], the ticket has not been booked or confirmed but from my account the payment has been cut.. Kindly suggest when will i receive my money to my account back. Now i have checked my gsrtc app for viewing ticket booked, its showing failed with ref no gs818073.

Sir,
I have already booked my tickets from bechraji to ahmedabad on 18.02.2019 for doj for 19.02.2019 and other was from ahemdabad to bechraji on 18.02.2019 for doj 19.02.2019.
Due to one tickets was wrong booked on 18.02.2019 from bechraji to ahemdabad. It was cancelled by me on 18.02.2019 i received message from gsrtc. Message is as under.
*gsrtc m-ticket* ur seat cancellation confirmed; doj: 19/02/2019, trip code; 0600bchpgdgu47, pnr no. G25288800, seat no.16, 17, amt. Refunded rs.133.00.
I contacted to sbi credit card department. Till to day i have not received any reply. Then i personally to sbi credit card personally at ahmedabad he told me to contact personally. Till to day i have not received my cancellation ticket for rs.133.00.

Thanking you,

My mobile no. Is [protected].

Dear sir,
Every day i updown from dakor to ahmedabad and i have valid pass for it. Yesterday we all are standing for a bus at night from ahmedabad hathijan (Ring road) there is 15 more passanger with me who already wait for same bus bus number gj-18-y-4103 bus regular stay or stop on station but yesterday driver coudn't stop bus for passanger and in bus route this bus stand is clearly mentioned then why shoud he didn't dtop the bus date and time[protected]:01 at night

આજ રોજ હું અને મારો મિત્ર અમદાવાદ થી સાપુતારા જવા રાણીપ થી A.C કોચ બસ માં બેઠા રાત્રે 1:00 વાગ્યે કરજણ ખાતે આવેલ ગુરુકૃપા હોટેલ માં બસ હોલ્ટ થય... ઉતરી ને જોતા GSRTC ની 10 થી વધુ બસ પડેલી હતી. અમે જમવા બેઠા મારી બાજુ માં 10 થી 15 GSRTC ના કર્મચારીઓ પણ જમવા બેઠેલા. મેં એક નાની પ્લેટ શાક લીધું 3 રોટલી લીધી અને 1 છાશ લીધી. જમી ને બિલ જોયું તો 150 રૂપિયા... મેં હોટેલ ના કાઉન્ટર ઉપર બેઠેલા ભાઈ ને પૂછ્યું તો કે એટલા જ થાય..મેં કહ્યું મને ગણાવો ને.. તો કે શાક ના 90..રોટલી ના 30 અને છાશ ના 20 મેં કહ્યું 10 શેના તો કે પાપડ ના જોકે મેં પાપડ તો લીધો નહોતો.. મેં કંડકટર સાહેબ ને કહ્યું કે આતો ખોટું કહેવાય આ હોટેલ બધા ને લૂંટે છે તો પણ તમે અહીંયા હોલ્ટ રાખો છો તો એ કહે કે અમારે ઉપર થી આવે.. હવે સેટિંગ ઉપર થી છે કે કર્મચારીનું છે પણ લૂંટાય છે પબ્લિક.. તો આપ જેટલું જલ્દી બને એમ આની તપાસ કરી પગલાં ભરો જેથી સોનલ મિશ્રા સાહેબ એ જે પરિવર્તન કર્યું છે એ સાર્થક થાય..

તમારો જાગૃત ભાઈ
નવલસિંહ પરમાર

Hello gujarat depo.

I want to share one serious common man' issue that i have faced today at limbdi gujrat depo.

I have ask shop keeper to give me kaju drakh ice cream of vadilal brand. He said that you need to pay 35 rs. Then i have just check mrp & it was 30 rs. On product. I have asked him that why are you taking 5 rs more?. Then he said that we are talking 5 rs more for freezing products in refrigerator. Then i have explained him about meaning of mrp. Then he started talking in other direction with me. He said that i don't want sell my product to you. Then i have asked reason for not selling product to me. Then i got wrost answer from him that you are not citizen of limbdi that's the reason. Then i go back to my bus having route baroda-dwarka.

From this incedence i can imagine howmuch coropestion is going in gujarat. I am hope some serious actions against shop keeper in limbdi from government of gujarat.

Regards
Annad

2 days ago. I booked ticket from redbus app for 10th may 2019 at 00:15 am in st bus ac sleeper. The bus arrived time is 00:15 am and thethey reached at 01:28 am. When they reached at nahru nagnagar what i booked for i ask for the my reservation then driver and conductor of that bus just check and said that in our paper my was not. That time i have a ticket, i have confirmation message and also have the mail from the redbus. But they don't allowed me to enter and sit on my seat. And the behavior of them is very bad with me. The people stand there are also said that what they are doing is wrong. And we also called the higher authority but they are also don't support me. Last i need to take new ticket because at 1:28 am. I don't have other option. I'm girl so i don't feel safe there at the night. So i just need bus that time.