Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Dear sir/ma'am,
I had booked 4 tickets of ac volvo from bhavnagar to rajkot.
However the ac has not been working in the bus since the starting of journey and no action has been taken.

Even though i had paid amount for ac bus i felt like traveling through regular non ac bus.

Here's my details:
*gsrtc m-ticket*bhavnagar to rajkot busstand (Shastri medan) name: atul saxena tripcode: 1115bvnrjtac45 pnrno: g26995838 doj: 10/05/2019 deptime: 11:15hrs seatno: 15, 16, 17, 18 class: ac luxury boardingpt: bhavnagar txn pass: 7zvffasm

Yesterday, i booked ticket from kamrej x road to ahmedabad ctm.
My gsrtc ob reference number is : gs8223128

After make a payment of rs.871 from credit card, it redirect back on gsrtc site and show again same gsrtc ob reference number gs8223128 and continue button. So i again click on continue button and make a second payment. It redirect back with success page.

So please refund my first transaction payment amount.

Myself priyanka solanki.. I was only one ladies traveller left to gandhidham from rajkot. Bus left from rajkot @7 p. M date 15 may 2019... Please rectify who is conductor... I am traveling first time to gandhidham... So i book ticket one day before only for gandhidham... After reaching gandhidham i just asked him to help me for oslo circle.. I asked if bus will stop at there or not he said yes that's why i sat and wait meanwhile i check on google map, distance was showing just 5 min to oslo circle from gandhidham bus stand... He came to me and asked me to show ticket again and then he demanded for another 64 rupees for new ticket... Or else stop at mid of the way... At 11.45 he stop bus middle of the way and asked me to leave the bus... That was so embarrassed moment when in india.. Alone girl can't travel safely.. As a humanity he could have help inspite of he misbehaving with me at middle of the way among all men's and at midnight.. His words are literally like that ma'am i know your person type... And this is government transportation not public...in volvo if we could face this kind of problem that what else we can expect for... Please give me favourable reply.. Please check whosoever is conductor over there in that bus

Gsrtc patan to dahod gurjarnagri bus no gj 18 z 1514 is not stopping at vankanala stop of santrampur for pick up. As per approved pick up points vankanala is also pick up points for all the express/local bus.. But then also today patan to dahod bus has not stopped at vankanalapick up point. So please take actions against driver/conductor & inform me about the action taken.

I have try to book ticket 11 jan 2019 but i have try 2 time but money is deduct but not got any confirmation via mail or text message.
After i have call to gsrtc call center but his employee tail me try to book ticket tomorrow because of currently server is down so all of you facing same issue.

My ticket gsrtc refrence number :g24421232 and g24432907

After i have raise ticket in gsrtc portal erefund help desk my raise ticket number is 581888.

I have talk with call center and call center employee tell me try to talk bus depo manager and convience to ticket cancel.

And i have also try to talk with rajula depo manager and he said your ticket is confirm but you have not travelling on your time. So this is your probem you have not come on time but i say i have not got any confirmation so he said talk with gsrtc toll free number.

After long conversation with call center he not give me proper answer and he said work in progress.
I have more than 30 time call with call center but not solve my problem

મેં તા.12.05.2019 ના રોજ આપના પોર્ટલમાં વલસાડથી વિસનગર જતી બસમાં સમય રાત્રે 9:50 માં અંકલેશ્વર થી ગાંધીનગર જવા માટે ઓનલાઇન ટિકિટ બુક કરાવેલ જે બુકિંગ થતા જી.એસ.આર.ટી.સી. તરફ થી નીચે મુજબ નો મેસેજ આવેલ
*GSRTC m-Ticket*ANKLESHWAR GIDC to GANDHINAGAR Name: Dilipbhai kathad TripCode: 1830VLDVNGSL30 PNRNo: G27082782 DOJ: 12/05/2019 DepTime: 21:50Hrs SeatNo: 8 Class: SLEEPER BoardingPt: ANKALESHWAR GIDC Txn Pass: 3U7pP4J2 Pls carry ur photo ID during jrny. T&C apply

અને મારી ટિકિટ બુક થયેલ છતાં મુસાફરી સમયે બુકિંગ ચાર્ટમાં મારી બુકિંગની વિગતો ન બતાવતા મારે ફરીથી ટિકિટ લેવી પડેલી. માટે બુકિંગ ના રૂપિયા મને પરત આપવા વિનંતી..
દિલીપ એમ કાથડ.

I have booked a volvo bus in gsrtc app from baroda makarpura stand to ahmedabad nehrunagar from my hdfc bank debit card. But after success transaction with ref. No.[protected], the ticket has not been booked or confirmed but from my account the payment has been cut.. Kindly suggest when will i receive my money to my account back. Now i have checked my gsrtc app for viewing ticket booked, its showing failed with ref no gs818073.

Sir,
I have already booked my tickets from bechraji to ahmedabad on 18.02.2019 for doj for 19.02.2019 and other was from ahemdabad to bechraji on 18.02.2019 for doj 19.02.2019.
Due to one tickets was wrong booked on 18.02.2019 from bechraji to ahemdabad. It was cancelled by me on 18.02.2019 i received message from gsrtc. Message is as under.
*gsrtc m-ticket* ur seat cancellation confirmed; doj: 19/02/2019, trip code; 0600bchpgdgu47, pnr no. G25288800, seat no.16, 17, amt. Refunded rs.133.00.
I contacted to sbi credit card department. Till to day i have not received any reply. Then i personally to sbi credit card personally at ahmedabad he told me to contact personally. Till to day i have not received my cancellation ticket for rs.133.00.

Thanking you,

My mobile no. Is [protected].

Dear sir,
Every day i updown from dakor to ahmedabad and i have valid pass for it. Yesterday we all are standing for a bus at night from ahmedabad hathijan (Ring road) there is 15 more passanger with me who already wait for same bus bus number gj-18-y-4103 bus regular stay or stop on station but yesterday driver coudn't stop bus for passanger and in bus route this bus stand is clearly mentioned then why shoud he didn't dtop the bus date and time[protected]:01 at night

આજ રોજ હું અને મારો મિત્ર અમદાવાદ થી સાપુતારા જવા રાણીપ થી A.C કોચ બસ માં બેઠા રાત્રે 1:00 વાગ્યે કરજણ ખાતે આવેલ ગુરુકૃપા હોટેલ માં બસ હોલ્ટ થય... ઉતરી ને જોતા GSRTC ની 10 થી વધુ બસ પડેલી હતી. અમે જમવા બેઠા મારી બાજુ માં 10 થી 15 GSRTC ના કર્મચારીઓ પણ જમવા બેઠેલા. મેં એક નાની પ્લેટ શાક લીધું 3 રોટલી લીધી અને 1 છાશ લીધી. જમી ને બિલ જોયું તો 150 રૂપિયા... મેં હોટેલ ના કાઉન્ટર ઉપર બેઠેલા ભાઈ ને પૂછ્યું તો કે એટલા જ થાય..મેં કહ્યું મને ગણાવો ને.. તો કે શાક ના 90..રોટલી ના 30 અને છાશ ના 20 મેં કહ્યું 10 શેના તો કે પાપડ ના જોકે મેં પાપડ તો લીધો નહોતો.. મેં કંડકટર સાહેબ ને કહ્યું કે આતો ખોટું કહેવાય આ હોટેલ બધા ને લૂંટે છે તો પણ તમે અહીંયા હોલ્ટ રાખો છો તો એ કહે કે અમારે ઉપર થી આવે.. હવે સેટિંગ ઉપર થી છે કે કર્મચારીનું છે પણ લૂંટાય છે પબ્લિક.. તો આપ જેટલું જલ્દી બને એમ આની તપાસ કરી પગલાં ભરો જેથી સોનલ મિશ્રા સાહેબ એ જે પરિવર્તન કર્યું છે એ સાર્થક થાય..

તમારો જાગૃત ભાઈ
નવલસિંહ પરમાર

Hello gujarat depo.

I want to share one serious common man' issue that i have faced today at limbdi gujrat depo.

I have ask shop keeper to give me kaju drakh ice cream of vadilal brand. He said that you need to pay 35 rs. Then i have just check mrp & it was 30 rs. On product. I have asked him that why are you taking 5 rs more?. Then he said that we are talking 5 rs more for freezing products in refrigerator. Then i have explained him about meaning of mrp. Then he started talking in other direction with me. He said that i don't want sell my product to you. Then i have asked reason for not selling product to me. Then i got wrost answer from him that you are not citizen of limbdi that's the reason. Then i go back to my bus having route baroda-dwarka.

From this incedence i can imagine howmuch coropestion is going in gujarat. I am hope some serious actions against shop keeper in limbdi from government of gujarat.

Regards
Annad

2 days ago. I booked ticket from redbus app for 10th may 2019 at 00:15 am in st bus ac sleeper. The bus arrived time is 00:15 am and thethey reached at 01:28 am. When they reached at nahru nagnagar what i booked for i ask for the my reservation then driver and conductor of that bus just check and said that in our paper my was not. That time i have a ticket, i have confirmation message and also have the mail from the redbus. But they don't allowed me to enter and sit on my seat. And the behavior of them is very bad with me. The people stand there are also said that what they are doing is wrong. And we also called the higher authority but they are also don't support me. Last i need to take new ticket because at 1:28 am. I don't have other option. I'm girl so i don't feel safe there at the night. So i just need bus that time.

Dear sir/madam,
I am writing this letter to you regarding consistently late services of gsrtc buses. I have travelled recently in busese from bharuch (Zadeshwar) to surat (Central bus stand) at times 10.30 am and 10.05 am.
The bus arrived late by an hour for both the durations.
I am really disappointed by this service as having paid the ticked in advance still the service is not at all close to be satisfactory.

I request you sincerely to please look into the matter and work immensely in correcting time tables as both the times my money to buy the ticket vent in vain as i reached my destination late by and hour and missed my most important work both times.
I would also like an update on my complain. Please find details of booking below.

Pnr: g26986615
Doj:10/05/2019

Thanking you with best regards,
Bhavesh tekchandani
[protected]

I have monthly pass and running from 2 month.
Suddenly, yesterday conductor said your id card have not stamp on photo.
So that is not my problem, actually i given money & issue i'd and pass.
From 2 month they accepted my id card & suddenly said your id is not valid, you have to take ticket.
So that was wrong thing did by valsad bus depot service.
Take action or i go for higher officer for this things.
I have trust in consumer forum..
My number [protected]
Please take action for another peoples also. Jai bharat.

We sitted in gsrtc bus no. Gj18z0252 on 8th may'19 at 8:15 hrs for jamnagar to junagadh journey.
As it is express bus we sitted in that bus and paid express rent.
Bus is going very very slow not even crossing 40km/hr speed.
We talk with conductor he said u want to complaint then complaint we can't do anything for this. We will go at this speed only.
Usually from jamnagar to junagadh bus will take 3 hr or max 3:30 hr but this bus takes 4-4:30 hrs to reach junagadh.
We paid express rent for the bus but it was go like local bus

Amreli ratre 11:00-12:00 vage avti bapunagar — rajula avti express bus, mota busstation thi direct civil pase thi court mathi thai ne direct nana bus stand ma passenger rado pade toy ubhia nathi rakhta ane amuk pasanger ne khbhar pan reti nathi k bus avi... Avi rite passenger heran thai 6...

My complaint is that i booked 2 gsrtc non ac sitting ticket. My date of journey is 04/05/2019 from morbi to bharuch zadeshwar x. My pnr number is g26725855 and trip code is 1900mrvsrtstg30. Bus is on time and also pick up me right time but near unchi mandal bus having technical problems. I have urgent to i say conductor for other bus shifting. But conductor tell me that there is no other bus for bharuch from this route. So i left bus. So i want to refund my ticket money.

I have booked ticket for volvo sleeper from surat to ahmedabad in bus surat - jaipur - tickets via po order no cb8120008 for 2 passenger for rs 1156 on gsrtc application, on date 5th may 2019, at nearly 4 o'clock noon.

But on making payment through my icici bank debit card, neither i received pnr number for ticket nor i got refund of my transaction.

Kindly give me my refund back asap.

Dear sir, kindly note that, when i was on my way to official work through ahmedabad. Dated 7th may. 2019. Time approx 12.10 pm. S t depo. On main entrance via auto rikshow some security guards named malay kamle and aswin marvadi mis behave and tried to manhandle to me along with rikshow driver. Therefore you are requested to look into the matter and do needful. A oral complaint is given to mr. Kamal (Falcon force fighter). And also to mr. Dave (Depo manager).
Devendra sharma
Ahmedabad.
[protected].

I am regularly up down from mithapur to bhogat on daily basis but i am not satisfied with services as i expend enough money for buying ticket and i am not getting services.
I frequently told driver (Navin babariya) regarding timing but he told me that i am saving diesel. I also told him that i will file a complaint against you bit he didn't reply and situation remains same.
I request you please solve this issue as soon as possible.