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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Jan 27, 2026

Complaints 4423

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188

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4235

Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 122

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Address: Valsad, Valsad, Gujarat, 396001

I have monthly pass and running from 2 month.
Suddenly, yesterday conductor said your id card have not stamp on photo.
So that is not my problem, actually i given money & issue i'd and pass.
From 2 month they accepted my id card & suddenly said your id is not valid, you have to take ticket.
So that was wrong thing did by valsad bus depot service.
Take action or i go for higher officer for this things.
I have trust in consumer forum..
My number [protected]
Please take action for another peoples also. Jai bharat.

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We sitted in gsrtc bus no. Gj18z0252 on 8th may'19 at 8:15 hrs for jamnagar to junagadh journey.
As it is express bus we sitted in that bus and paid express rent.
Bus is going very very slow not even crossing 40km/hr speed.
We talk with conductor he said u want to complaint then complaint we can't do anything for this. We will go at this speed only.
Usually from jamnagar to junagadh bus will take 3 hr or max 3:30 hr but this bus takes 4-4:30 hrs to reach junagadh.
We paid express rent for the bus but it was go like local bus

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Address: Chalala, Amreli, Gujarat, 365601

Amreli ratre 11:00-12:00 vage avti bapunagar — rajula avti express bus, mota busstation thi direct civil pase thi court mathi thai ne direct nana bus stand ma passenger rado pade toy ubhia nathi rakhta ane amuk pasanger ne khbhar pan reti nathi k bus avi... Avi rite passenger heran thai 6...

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Address: Morbi, Gujarat, 363642

My complaint is that i booked 2 gsrtc non ac sitting ticket. My date of journey is 04/05/2019 from morbi to bharuch zadeshwar x. My pnr number is g26725855 and trip code is 1900mrvsrtstg30. Bus is on time and also pick up me right time but near unchi mandal bus having technical problems. I have urgent to i say conductor for other bus shifting. But conductor tell me that there is no other bus for bharuch from this route. So i left bus. So i want to refund my ticket money.

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D

Divyesh Lakhani

from Mumbai, Maharashtra

May 8, 2019

Bagasra depo bus. Amreli district.

Bus number GJ -18-J-1949

In This bus seat number 5 is not properly work. Also not push back and down.
Passenger are very troubling during the traveling time.

So please kindly take action quickly. And also i wish problem is resolved in short time.

H

Hemal Viradiya

from Mumbai, Maharashtra

May 8, 2019

સર
ખેડબ્રહ્મા જુનાગઢ

ખેડબ્રહ્મા બસ ગોંડલ અદર લઇ જવાની ના પાડે છે
અને સાહેબ તે સવારે અદર આવે છે અને સાંજે લઈ
જવાની ના પાડે છે
કઙકટર બેચ નંબર- 653

વિનીત સાથે જણાવું કાયૅવાહી કરજો ને

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Address: Ahmedabad, Gujarat

I have booked ticket for volvo sleeper from surat to ahmedabad in bus surat - jaipur - tickets via po order no cb8120008 for 2 passenger for rs 1156 on gsrtc application, on date 5th may 2019, at nearly 4 o'clock noon.

But on making payment through my icici bank debit card, neither i received pnr number for ticket nor i got refund of my transaction.

Kindly give me my refund back asap.

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May 07, 2019

Updated by Chetan Meghani My contact number is[protected]
Chetan Meghani

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A

Abdul Kureshi

from Mumbai, Maharashtra

May 8, 2019

सर मारा सन नी टिकट आप ने मोकलु छु। RADHANPUR to PATADI Name: rehanTripCode:1930DDRJNDEXP51PNRNo: G26741132 DOJ:[protected] DepTime: 20: 40: 00Hrs SeatNo: 4 ड्रायवरे बस स्टॉप पर बस ना उभी राखी अने नवा नवा स्टॉप बनावे छे। आप ने विनंती छे के ड्राइवर पर कार्यवाही करे

Abdul Kureshi's reply, May 1, 2019

Sir Kya mere complain ka koi action hoga?

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Address: Ahmedabad, Ahmedabad, Gujarat, 380015

Dear sir, kindly note that, when i was on my way to official work through ahmedabad. Dated 7th may. 2019. Time approx 12.10 pm. S t depo. On main entrance via auto rikshow some security guards named malay kamle and aswin marvadi mis behave and tried to manhandle to me along with rikshow driver. Therefore you are requested to look into the matter and do needful. A oral complaint is given to mr. Kamal (Falcon force fighter). And also to mr. Dave (Depo manager).
Devendra sharma
Ahmedabad.
[protected].

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Hardik77

from Mumbai, Maharashtra

May 8, 2019

Many time i face the problem but a never complaint against bus for late come but today bus time is 1.25 am and bus is still not coming time 2.34 am
And time show the on tv 3.44 am so what can i do i have proof and i also recoded video for so please take action your responsibility and half ticket price give me.

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I am regularly up down from mithapur to bhogat on daily basis but i am not satisfied with services as i expend enough money for buying ticket and i am not getting services.
I frequently told driver (Navin babariya) regarding timing but he told me that i am saving diesel. I also told him that i will file a complaint against you bit he didn't reply and situation remains same.
I request you please solve this issue as soon as possible.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

May 29, 2019

Updated by rana#1987 still there is no change in driver attitude and time consuming.

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Address: F 302 sampad prime, sargasan cross road, Gandhinagar, Gujarat, 382421

Hi
This is in regards with the heads free stoalen from my seat while i was traveling to ahmedabad from deesa on dated 6th of may.

Cctv camera is available near to seat.

I have full dobt that the person seating behind me on seat no. 15 has taken it while i was changing my seat as the same heads free i have seen and while asking hhe has denied.

Bus - volvo gsrtc
Timint - 12:30 from deesa

May 6, 2019

Complaint marked as Resolved

Nothing. It got resolved

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

May 06, 2019

Updated by Dhruvsoni003 I got that, pls cancel this complaint

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P

patel jitendra

from Mumbai, Maharashtra

May 8, 2019

Jitendra Patel mobile no [protected]

P

PRashant B Patel

from Bengaluru, Karnataka

May 8, 2019

I'm travelling in Tharad to Pavagadh Bus GJ 18 Z 1531. As bus reaches AHMEDABAD BARODA EXPRESS HIGHWAY, driver of our bus talks on mobile continuously.

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Address: GH-2 ((at the going to sarkhej stand), Gandhinagar, Gujarat, 382002

Today, 6th may i was standing at gh-2 for going at sola bhagwat in morning at 8 am.
I requested to stop gandhinagar - ghuma route. Its driver did not stop at the bus stand and signed that the next bus is coming. This type of driver's approach is not proper. Everybody wants to reach on time which is very important for all.
Driver's batch number is 638.
You are requested to take action on repeated mistakes.

Thanking you

Nirmesh mehta

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Address: Kalol ,Gujarat

Today on 6th may early morning around 7:20am in ahmedabad when i was standing at jamalpur char rasta and waiting for kalol khambhat st bus, conductor misbehaved with me. At 7:20am when i was showing my hand to stop the bus though he didn’t stop the bus, i was running behind the bus shouting for stopping the bus but that arrogant conductor has not stopped the bus and shouting back to me that he will not stop the bus.. I’m requesting you to take a strict action against him. I was not standing in the middle of the road or without stand though he didn’t stop. Kindly do needful for this. I want action against him so he can not even dare to do this again to any passengers.. Kalol khambhat bus number is -8868 from kalol depo.. Thank you..

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I am booking volvo gsrtc ticket from gsrtc official app, my amount is deducted but tickets not found, i am calling on customer care executive, but she is not giving reply properly and cut the call, then i am calling on customer care no, no one can take my call, thats not the good behavior of gsrtc customer care executive, gsrtc wants to hier good communication executive for this service.

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I have booking from vapi to pune on 04.05.2019. bus time was showing at 21:00 i called to customer care it was pick up my phone after 1 hrs then I call to bus driver so he was in Sachin near surat at 22:00. This is very bad experience for me about GSRTC. In my opinion no one can book any time never never the GSTRC even if in wherever time. These people not respond well and incapable to operate system.Book any private travel but no go to GSRTC.

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Address: Kutch, Gujarat, 370030

Sir ame pessenger gsrtc ni pura paisa chukaviye se aaj jyare hu bhuj to veraval bus no. Gj-18-z-1867 number vali bus ma traveling kru chu tyare seat no-10 ni window open j nathi thati aa bhar garmi ma pavan na ave to amare kay rite traveling karvu jarak vicharo to saru rese. Abhar mari aa complain nu solution thay tevi namr vinanti karj chu sir... Abhar

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Regarding gsrtc volvo from ahmedabad to bhuj, on 4th may, 2019, at 5 pm, the bus smells too much. No air freshner.
Also, almost 45 minutes wasted in loading of too many parcels, including some oil gallons, dont know if it is explosive!!! That too of a private company called charted ahead of iscon. Bad service.. Kindly do the needful.. If this continues, gsrtc will not be preferred.

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Address: 23/24 aambavadi.ahmedabad, Panch Mahals, Gujarat, 389230

Respected sir.
Have a kind information that, near balashinor bapa sitaram hotel all bus stop their refreshing.. But in hotel food are not cheking any officer.. And prize is very high.. After all passengers are pey more that they brought any product.. So kindly check.. My name is one passenger... I[censored] not solve this problem.. So please inform me... And atlest please inform who read this complain... Not about how reaction at hotel by you... I will meet personally at department... Thank you.. Have a good day..

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Address: Gita mandir, raipur, ahmedabad, Ahmedabad, Gujarat, 380015

Hi my name is bhargav and i booked my e ticket from ahmedabad to rajkot on 3/5/2019. From naheru nagar at 9.15 pm. I have booked ac volvo service the cost was 380 rs.
Same day i got message from gsrtc at 6.00 pm that trip was cancelled and i am eligible for get refund, still i am not get paid my amount.
Details are given below
Pnr : g26797866
Ticket id : pq81jn
Order id : [protected]
Trip id : gsrtc:2102abdrjtvlv46:11026:10250:1359:03/05/2019
From ahmedabad to rajkot at 21:02 hrs,[protected]
Name: gsrtc

Boarding point: ahmedabad nehrunagar
Reporting time: 21:12 hrs.
Seat (S) #: 17,

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Address: At.Anand di.anand, Anand, Gujarat

Bus no time 1.45 no che to pn bus samaysar upadta nthi.. Nadiad thi amdavad ni bus to time 1.45 no che to pn bus 2.15 pchi j updvama aave 6 je thi musafaro ne garmi bhu halaki bhogvavani thay che.. Gana samay thi aa bus na driver temni marji mujab j bus upade 6.. Garmi na samay ma musafaro bus stand ma bus ni rah joi ne ubha hoi 6 pn driver upadta nthi. Jena karne st nigam ne nuksan thay 6

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Address: FLAT NO.A-302,VALRAMDHAM RECIDENCY,HARIA PARK,VAPI-396191, Valsad, Gujarat, 396191

We are book ticket from vapi bus station date:01/05/2019. Journey date:01/05/2019 from vapi to bhuj volvo sleeper bus, pnr no.2675516, code no.72995, seat no.25 & 26, passengers age:59 and 57, bus ticket fright:3336/- (Three thousand three hundred thirty six only) bus timing 20.00 (08 pm) but bus not arrived 23:30 (11:30 pm) and vapi bus station master will not responsible answer. We are pay two time auto charge for home to bus station and bus station to vapi gunjan char rasta rs.150/- and 3336/- ticket freight. Please refund our amount.
We will be very disappointing your service and vapi bus station staff management.

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NILESH JETHAVA

from Jamnagar, Gujarat

May 2, 2019

I have booked bus ticket on[protected]. But due to GSRTC bus strike not able to done journey . I have also complaint through mail but no any response. And Refund amount not received. So take necessary action as early as possible.

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Address: Rajkot, Gujarat

At gondal bus station no staff available at booking window
I went at 10 am for book tickes but gsrtc staff sayed come at 2 PM there after i went at 2pm but window is closed I waited atleast 30 minutes in 44°c because I must want to book tickets.
One more thing when they booked my tickets they didn't ask me about how many male and female are there in the journey or didn't ask for any id but in my journey conducter asked me for id

Gsrtc is life line of Gujarat but some times there services are worst

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Address: Bhavnagar, Gujarat, 364001

I travel bhavnagar to surat with reservation pnr no g26656990 seat no 13, 14 booking as sleeper ticket on 28/04/2019, but when i enter in bus conductor saying me that this no is seating only not sleeper inspite of showing my ticket as sleeper me alot seating seat, entire night i suffer in my travel who is wrong? Online booking showing sleeper is wrong or conducto,
We both are senior citizen
Ilaben n kalavadia
L p kalavadia
M.[protected]

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