Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

I am deven prachchhak, working with ambuja cement (Kodinar). I am traveling every day (To & fro) from veraval to kodinar and back.
At evening, una to keshod (Local bus) and una to keshod (Metro link - mini bus) pass by ambuja fatak (Highway) near at 7.00 p. M. Daily.
I put hand today (24/4/19) but they did not stop. Most of the days, they do not take passengers from ambuja fatak.

Please direct concerned depot managers for assigning bus stop at ambuja fatak if possible.

Thanking you,
Yours faithfully,
Deven prachchhak
Mb.[protected]

As i approached the bus from sevalia, on 5.15 pm. I boarded the bus and stood in the corridor, the driver started shouting at me to go back. As there was no space to go back i told that there is no space, but he kept shouting at me.

If this is the way u treat ur customers i am taking this complaint to a higher level. If the sorry note is not submitted by the driver to me for saying things he said and the way he has behaved i am surely taking this complaint further to higher level management.

The details of bus and subject are as follows -
Rude behaviour of the driver in bus no gj 18 z 3554 going from ahmedabad to dahod.

Thanks and regards

I am a regular traveller of gsrtc volvo. Today i had a worst experience with driver for the first time.

While traveling from vadodara to ahmedabad on date 21 april in surat to ranip bus, i told driver (Old man) to let us get down at traffic signal near shashtri nagar which was closed for 58 seconds so it was not causing delay to bus. I requested him in very gentle tone 2-3 times and in respectful language and he refused very rudely. On my persistent request he opened the door but then start speaking abusive language loudly.

When i will told him that i will complaint against your abusive language as you can't use it on me, he responded carelessly "complain kari de ja kari de", like he don't care about review and response of customers.

Is there any threat in staff for review? For response of their way of being? Is this the importance of customers' review?

This kind of behavior is never ever tolerable for any citizen. Writing here to get an improved service and gentle staff. Before this incident i was very happy with gsrtc volvo bus service.

This is my request to gsrtc management that please look into it and do needful.

We booked tickets from ahmedabad to baroda on 24/3/2019 vide pnr no-g25981531 but transction failed and booking was not successful. So we booked another ticker with pnr no-g25981752. But when we reached station conductor told us that both bookings were confirmed. No msg or email was received for pnr no-g25981531 for successful booking. So as a loyal customer i request you to refund amount of rs.477/- to my account for failed booking.

We called customer care 4-5 time every time they told me plz wait we will refund but nobody give answer perfectly

Me and my mother travelling in bus surat to lunawada. We gold in our bag, but when we reach at our destination our gold nd 1500 cash is missing from my mother's bag

This fraud is between journey of surat to lunawada please help us for find our gold we have bill of 2 item of our gold

There is a all bus booked already so there is easy to find criminal please take action againt him to get our jewelery back.

Im booking Bus chanasma to vapi on[protected]:17)time and journey date[protected]:05)from vadodara to pick up stand but bus is no Present on time and im waiting 3:30 hors but no bus come, and im Journey with other Objects so sir/mem please refund money 286/- deducted for ticket.
My ticket and Other bank deducted referance number is attach with screen shot under below.

Today i am travelling from ahmedabad to gandhidham in gsrtc volvo pnr: g26362511. The was scheduled for pickup at 1:00 pm, but all thanks to gsrtc service that the bus arrived too early at 3:00pm. As gsrtc has the tag line of quick travelling they proved that. Waiting at bus stand for 2 hours without getting informed and even on asking nehrunagar station they told that ask the same on geeta mandir station and gave the number which always remains busy.in short worst customer service with worst staff. I had my doctor appointment which i cannot reach and thr appointment get cancelled. I want serious action against this or i will go with rti.

Dear sir,

Myself rakib anarwala mobile number-[protected] travelling from jarod to lunawada.

Daily i am travelling to lunawada to jarod and jarod to lunawada, in the evening at 18:05 o’clock vadodara to santrampur bus is going daily from jarod, and jarod is a one of stop of this bus. Almost all bus seat is not full still driver and conductor is not stopping at jarod station. Weekly they stopped once. There are two to three passengers is like me to travel lunawada.

Mentioned is bus details for vadodara to santrampur

Bus number - gj 18 1201
Driver number - 8955
Conductor number - 22590

This is a same to gsrtc sorry for me that i am belonging to this country.

Buss
Rajpipla to bhiloda

Respect sir
Hu baroda thi rajpipla to bhiloda bus ma betho hato. Bus himmatnagar - depo pahochi hu tya urinal ma gayo (Peshan karva)
Jyre hu tarat j pa6o ayo bus nikli gaye...
He don't care about passenger..
Hu tene kahi ne gayo hato.

Me account bari me pu6yu..
And emne sighn kari aapi ke (Je pphotos include karyo 6..)

Pls i request humbly...
Stop violance for passenger..
Bus passenger mate 6..

Thx..

Dear gsrtc department please change the bus deport time of statue o[censored]nity to surat time to 8.30 pm current time is 7.00 pm
As per your current time of bus route code 1900sounvsrtac as per current time schedule we are missing laser lighting show of statue o[censored]nity. My humble request to you kindly think about new time schedule so that we can enjoy this show.
Also i am inform you we didn't receive any amity's of like blanket and water bottle in this ac luxury bus

With regards,
Mayur rathod,
[protected]

Respected gsrtc manager,

While gsrtc bus journey in babara bus stand, i observed the st depo authorised sellers taking more then mrp in cold-drink bottle (Thumps up 750 ml bottle mrp taking 45 rs), rudely behave when questioned regarding this,

Same problem face at rajkot bus depo

It is create very bad image of our tourism and traveling experience.

Bus no gj18y9745 on the route of dahod to vadodara was puncture on the highway from 1:30 hour before and yet there is no vehicles for passenger and very inconvinience and rediculas behaviours of the other route buses driver and conductor and the conductor of this bus is missing. Passengers are in trouble but they have no duty no humanity... Such a third class service

Hi i am vipul barot, today i am traveling with family from palanpur to mehasana in palanpur to chhotaudepur bus (Gz 18 rz 4988). Bus departure from palanpur at 7:30pm and reached to unjha bus stand at 8:30pm. They stopped the bus at stand and went for dinner & at least 20 min bus stopped there. When i have asked for complaint book for complaint registration. He told that i dont have the bool amd alsp used abuse words & misbehaving with me. Badge no of conductor is 648 and his name is vajesinh. Me n my family as well as almost 45 passengers along with us are mentally harresed, some children was crying n they were hungry also.

Kindly take proper action on this.

I am urvi patel, travelling from surat central bus stand to vadodara makarpura (14th april 18:00)
I want to register complaint of bus conductor hitesh makwana. He has asked me about id proof and when i couldn't here i asked again and in answer he asked me whether i am traveling first time in bus, that was so embarrassing.
Please take action on it.

The above mentioned bus, today, was not stopped at nirma university stand. It was a local bus, yet it did not stopped despite my showing hand from a far enough distance. This incident took place at around 11:10 am. It would be really appreciable if you guys to take strict actions against these people and teach them a lesson for life for not performing their duty honestly.

Bus gj18v7319 was found to be driving rash and irregular at vadodara waghodia road. The bus driver parks bus without giving left side indicator and on questioning the same he started saying abusive words. This incidence has been repeated frequently and we have noticed this many times. This route is filled with more than 45000 student commuters daily. We need the authorities to take necessary action regarding the same.

Cunductor no. 2393 ibrahim bhai andbus no. Gj 18 z 4989 dated on 18 april 2019 route kirtistambh to jambusar time 05:45 pm

Cunductor behaving vary rued to the passengers and not stopping bus on on the bus stop from padra to jambusar i was trying to raise my hand from padra ful baag bus stop i got the bus on above mentioned date and at 06:00 pm cunductor tried to push me out of bus by his hand and spoken vary insulting language to me
After fon the way padra to jambusar he was spoken many bad words towards st management because of his booking ma hine was not working fine he use vary bad words even my women in that bus

Dear sir,
We are regular travels from vadodara to jamnagar and returns, in vadodara depo ladies urinal is charged for urinal and without money no entry for same, ladies people phased too much problem for same, we have contacted inquiry counter said, this is not our department, this is private department, then we have called tall free no and said no charges for urinal purpose, then we have visited inquiry counter for complain book, said no complain book, you contect security office at parking, then we have visited security office, they said in ladies toilet urinal charges is compulsory, we are travelers and in st depo charges is recovered.
Sir our humble request clarify that in st depot ladies toilet urinal charges is compulsory or not at vadodara, your healthy reply is helpful for us for further information
R j kanzaria
[protected]

My mother have not id proof bus conductor said puchase new ticket. So she is puchase surat to limdi. New ticket from condutor. My pnr no is g26255005 tran pass: pkhr37sy. Trip code 0524srtgdlexp51 date 10/04/19. Its my mistae to not give her id proof. Shes gone for emergency. So please refund my money in my account. I am done it 09/04/19 at 08:36 pm rahi 196 from my account to please refund me

Respected sir,
Here i am to submit request against bus no gj-18-y-1765 bechraji bapunagar. Bechraji depo.

We are more than 15 to 20 regular passenger daily up down in this bus.
From mehsana to ahmedabad city different places due to bus root via pethapur gam we miss our next changing bus to go vatva or sarkhej other places.

So i request that cancel root via pethapur gam and divert it on via gh-7 to k-7 to randheja chokadi.
We are always miss our next changing bus and because of that we reach at our office late about 30 to 45 min.

So pls take action against cancellation that root via pethapur gam. There is many more bus for servicing pethapur passenger