Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Bus- Ahmedabad to shirdi is not arriving on time in saputara, bus never come in bus depot as per local vendor of bus station in saputara, driver is drunk, they stop their bus on private dhaba for longer time and not arriving at bus depot at saputara on time. Please call me on [protected], [protected]. Driver don't drive bus in bus depot and drive directly from bypass. They don't care about reservation of passengers.
[protected]@gmail.com
Kaushik MANTRI

I travel from nehru nagar ahmedabad to surat often and always i observed that one blind man have to struggle so much to go home as many bus comes and say no place and on the contrary he is eligible for spacial seat and i my self check twise someone else always sitting on spacial seat now conductor argue tht blind man if he sit from the point were bus start then only he get place such a stupid rules were normal people get all rights but this kind people who cnt evrn fight we got many rules for them very painful

On date 23rd march 2019 i am traveling from ahmedabad to surat bus time from 16.00 and the bus condition is not upto service seats and curtains are dirty and so many mosquitoes and it need to clean we pay 511.00 to sit in cleam place and for hygiene we not receiving that very much disappointed
And online rates shows rs. 470.00 and in bus we pay 511.00 please change price online too

Hello,
I am keyur shah. I have online booked bus baroda to modasa. Bus name is malsar himmatnagar. Time is 8.15am.

I have booked tickets for my family. We have enquired bus platform with enquiry officer and we have been wait for 15 min on baroda bus stand for booked bus but bus not came. Bus was leave the busstand without notify us from different platform. We have keep next bus and i have attached ticket ref and booked ticket ref. It is not acceptble when family is with us. They were also suffured.

Please do needful.

I had booked e ticket from ahmedabad to rajkot on 22/03/19 with pnr no. G25911992 for 2 pessenger of senior citizens.. Time :23:30. With seat number 7&8. We had booked e ticket as sleeper class.. But while journey it is seating class.. We booked tickets for my father had age of 76 & 67.. They suffering a lot while night journey.. If it is seating then why in gsrtc website it is shows as sleeper class. For this kind of mistakes of your side public had to suffer.
Kindly do needful.

This is to inform that in our govindwadi isanpur area bus no :gj01et3148
Was driving bus with over speed we were rescue by the goodwill otherwise ur driver would have dash us and afterwards he stopped the bus and the driver was misbehaving and speaking abusive bad words infront of ladies so take care of that bus because i cannot bear such notions and take care of your bus as well as bus driver as soon as possible

I have booked ticket from ahemedabad ctm expressway to umargam on date 24th feb 2019 for journey dated on 26th feb 2019 through gsrtc android apllication, bus journey name ambaji to umargam class sleeper my booking reference no gs7586541 & gs7586968 and completed payment reference through hdfc rupay atm, payment has already deducted from my account i was tray second time, and second time also money deducted from may account but still no booking showed. I want money back for that booking reference number gs7586541 & gs7586968

Why express bus allowing more passengers than the availability of seats.
In one bus 90-100 passengers are traveling which picture is inhuman (ઘેટાં બકરાં ની જેમ ભરવાનું બંધ થાય તો વધુ વિકાસ દેખાશે)

If needed please make arrangements for more buses or just rearrange the schedule of available buses so that optimum utilization of buses can be possible and passengers can travel with peace.

I hope this online complain will be considered in this digital india 😡

Jafrabad thi savare 6 vagye upadti bus jafrabad rajkot ma reservation thay chhe but reservation chard jafrabad pachhi na rajula station ne jaine khabar pade avu conductor kidhu chhe. To koi pan rite aa reservation chard bus uade tyathi atle k jafrabad thi j khabar pade tevi vyavastha karso jethi pesenjer ne khyal rahe ne reservation seat per na bese.

Hi,
I am a passenger of gsrtc bus and i had travelled to rajkot on 21/03/2019 for business purpose and had to go to bathroom after a long travel.
I went to washroom and the person at the washroom counter asked me to pay 10rs instead of 2rs.
I think the prime minister must make it clear that shauchalay usage must be free or if not then atleast dont allow corruption in that department.
I asked the man why is he charging so high to which he says "10rs hi hota h dena hoto do warna mat jao". I told i am complaining about him and he says "arey kar do 10 rs ke lie kya rote ho... Karlo jo karna ho".
I hope proper action is taken against this man.

Rajkot to bhuj
Psngrname: archana badani
Tripcode: 1639diujsltgj47
Pnrno: g25846497
Jnydate: 20/03/2019
Deptime: 11:15 pm
Seatno: 10, 9
Class: gurjarnagri
Boardingpt: rajkot busstand (Shastri medan)
Pltform:
Redbus tin: tn4h86222441
Please carry your original photo id during journey.
T&c apply
Gsrtc care:[protected]/[protected]

Timings confirmed from inquiry center at rajkot bus stand is 12:15 arrival time and 12:30 departures.

Bus route is from rajkot to jafrabad. But the lady conductor told it won't go jafrabad. Depo manager of rajula called on her cell and informed us due to ocassion of holi jafrabad is not safe for the bus. I am filing this complain while still in the bus. This is the last bus to jafrabad after this we won't get any bus as it's almost 10 pm till we reach rajula.

While travelling from palanpur to surat in gsrtc bus on dt 20/3/19 pnr no g25652706
There was no curtains for seat no 1, 2 sleepe le coach, and gsrtc is taking reservation charges etc from us.
When asked to bus conductor he himself doesn't know anything and did respond to me.
This kind of service is not expected from a govt transport service.
Kindly take up the matter seriously and respond urgently or else i ll take up the matter to higher authorities.
Bus no gj 18 1614
We have to arrange some clothes to have some privacy
This should be taken care of as familes are travelling, ladies should have some privacy.

I have booked the ticket from ahmedabad-nehrunagar to morbi bus with pnr number g25340161 but due to strike, bus didn't come so i couldn't travel and i had to cancel my return ticket. Here are the details of my ticket.

Name - paras tolia
Pnr - g25340161
Ob reference no.- gs7572223
Trip code - 0700abdmrvac45

The amount of rs. 245 is to be refunded as i couldn't travel because of strike.

Sir,
This is with regards to the services of the bus.
I frequently travel through gsrtc from ahmedabad to rajkot. The rates have gone high equal to the private buses and the facilities have reduced.
The t. V. Is either not present or rarely working, the charging ports are not working, the fans are damaged.
The conductors are very rude too.
What's the use to opt for state transports if everything is so poor with high rates?

Why need report from school or college ?
And pass is generate from s.t. depot
And pass renew from only depot near the school or college.
And system is online then why I not renew pass from near my address depot?
And I am not generate student pass from any depot by online?
Why my college name is not add in my village depot?
How can I add my collage name to my village depot for student concession pass?

Today, the bus number gj18z0475 surat amreli gurjarnagari 's bus conductor did not allow to sit in the seat number 1-2 as he reserved for his use.! Further he said that he had complaint to the higher authority about it as he felt uncomfortable on his reserved seat! Further he misbehaved with the customer who sat the seat number 1 or 2!! I am sending the user ticket and the bus picture for the same!!

Dear sir/mam,
I have a booked a two way ticket on 21.02.2019.
Details are as below:
Onward journey
Journey date: 22.02.2019
Journey from: ahmedabad-nehrunagar
Journey to: junagadh
Trip code: 1845gndksdslp30
Seat no.16
Txn password: axpqe4vh
Departure time: 20:00 hrs

Return journey
Journey date: 25.02.2019
Journey from: junagadh
Journey to: ahmedabad-nehrunagar
Trip code: 2130smntgndsl30
Seat no.10
Txn password: dph6quyw
Departure time: 23:50 hrs

I was unware neither i was inform that bus wouldnt arrive because of strike going on, so i reached the nehrunagar bustop around 7:30 where i came to know from the police standing there about the strike and they informed me that bus isnt going to arrive and i have to mail for getting refund. Now i have booked onwards as well as return ticket but as the bus didnt came i couldnot travel. So kindly provide me the refund of to and fro journey. The total amount is 384/- rs.

We all daily passangers travels from anand to ahmedabad in the bus gj18-z-4250...in early trip of 5 :30 am from anand and last trip 5:30 pm from ahmedabad... Since last few weeks we noticed that bus's speed limit are fixed and we daily reach our destination late... And another thing that our driver conductor are also not fixed... And this bus was not run properly on express highway... From all above this problems we are getting so annoyed and we requested you to slove our these problems... Waiting for ur favourable reply...

Jafrabad bardoli bus is very poor in condition of seat and also it doesn't take hold for the dinner... Always have to suffer in this... What is the management doing. This bus is just a long journey bus and that is the only reason to travel else no one would ever go through this bus. Only a request to get proper steps to get this issue to be resolved