Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Address: Rajkot

I have said to stop and pick me in above bus number but driver not done. I seated from hospiyal chowk rajkot. Driver and conductor said that we cant stop without gsrtc official bus stop. But they stoped bus at madhapar chowk bus stand and also at madhapar petrol pump. Is madhapar petrol pump is gsrtc valid bus stop. If not then why they stop? Please take action against staff. Bus is rajkot jamnagar rajkot and incident is made on 2 o clock.

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Address: D 106 Apple Residency, Nikol, Ahmedabad, Gujarat, 91

Dear team,

We have booked ticket as per below intormation.
—
*gsrtc m-ticket*vichiya to nikolgam abd name: poonam d parmar tripcode: 0445bgrksnexp51 pnrno: g25746166 doj: 16/03/2019 deptime: 07:45hrs seatno: 10 class: express boardingpt: vichiya txn pass: qb93ce2a pls carry ur photo id during jrny. T&c apply

Also attached documents here.
—

But to take advantage of short...

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Address: Rajkot, Gujarat, 360001

Hello,
Im chetan jadav i am from kodinar. Currently traveling from rajkot to ac bus and now the bus conductor said that this bus is nonstop and is not a stop for food. For me so disappoint. So i request you to take a fifteen-twenty minute meal stop in between rajkot to diu so that we can eat it comfortably.. Please take it action immediately. And bus route is afternoon so its should must need to eat on lunch time.
I hope you take action as soon as possible.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Mar 16, 2019

Updated by Jadav chetan If any query call
My no.
[protected]

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This is to inform you sir i am daily passenger of rajpipla to dabhoi bus.
In morning one of your ticket checker stopped nearly four to five buses at one place and they were checking tickets of all passenger in standing bus. We can understand it is there duty to check tickets but they can do this in running bus. This will help to all passenger also.
Many passengers like me have to catch buses or other emergency works. While when we told him about this he misbehaved and abusively answered that he is not my servant.
So i request please do the needful about it as early as possible.

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Address: F-8,birla park society,dakor, Kheda, Gujarat, 388225

Dear sir/ ma'am

Sub - regarding bus stop at ctm (Ahmadabad).

This is to inform you that we are daily passengers traveling from ahmadabad to umreth/dakor/thasra.

The bus named bechraji to zalod (Gj-18-z-4126) not picking passengers at ctm bus stop as bus is bypassed before the ctm bus stop & even today the driver not stop the bus at express highway.

As a result we have great troubles to get the bus & also the next bus is 45 min. After this bus.

The driver also misbehaves with the passenger.

So, i request you to look at this issue seriously, hope you will understand our situation.

Your faithfully
Pujan sondagar

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Mar 15, 2019

Updated by Er Poojan Sondagar Dear sir/ ma'am

Sub- Regarding bus stop at CTM(Ahmadabad).

This is to inform you that we are daily passengers traveling from Ahmadabad to Umreth/Dakor/Thasra.

The bus named Bechraji to Zalod (GJ-18-Z-4126) not picking passengers at CTM bus stop as bus is bypassed before the CTM bus stop & even today the driver not stop the bus at Express Highway.

As a result we have great troubles to get the bus & also the next bus is 45 Min. After this bus.

The driver also misbehaves with the passenger.

So, I request you to look at this issue seriously, hope you will understand our situation.

Your faithfully
Pujan sondagar

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Address: Depo manger dondaicha depo dhule division, 425408

Sir... I msrtc conductor on my vapi to shirpur duty on the way at navsari depo. The parcel person forced me to transport parcel through my bus with out showing proper authority letter as msrtc administration yet not delivered any order /notice as per such transport. This person threatened me (On duty conductor batch no.4690 dondaicha depo. Dhule division)

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I was traveled ahmedabad (Ranip) to radhanpur on 15.03.2019. Approx starting time from ahmedabad (Ranip) 21:35. My ticket amount was rs 226 for two ticket, my ammount id deducted from my account but ticket was not confirmed please check amount debited but ticket is not confirmed (Failed transaction)

My seat no : 37, 38
Reference number : gs7728573
Passanger names: mehul thakkar, chandani thakkar

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Address: 395010

Dear sir,
I will book the ticket on gsrtc site on date 24/2/2019. I ticket book the surat to ahmedabad.in sleeper class. At that time i make payment but seat is not book. And not get refund the my bank account. Transaction amount is 203. The ob reference no. Is
Gs7593602. I will book ticket through mail id is [protected]@gmail.com. So pls refund the my ammount in may bank account.
Thank you.

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Address: Ahmedabad, Gujarat

Hello. I booked a ticket yesterday for my mother. The gsrtc procedure was completed. And i also paid the money. And the page which shows the details of my journey afte the payment also showed up. We did not recieve the message though. But we thought it must be because of a technical error because the website confirmed our booking. When my mother went today morning to board the bus, her ticket was not booked and there was no redund.

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J

Jansaliya Baldev

from Limbdi, Gujarat

Mar 14, 2019

Limbdi depo ma bus koi taime vagar upde se modi aave se ane modi jay se to student ne ghani taklif pAde se to bus na time complet karav va vinanti.

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K

Kishan Siddhpura

Mar 14, 2019

I booked ticket on 24/2/2019 from savarkundla to anand.but ticket not confirm & money deducted from bank.many times i call but not get answer, & today 10 days happened but i did not get my money

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P

patelkumar

from Gadhinglaj, Maharashtra

Mar 14, 2019

Bed manegment in Dehgam depo Manager Every week 3 bay Dehgam vaya Udan to Talod Bas cancel not good ans this taff please I recover any action and ans me all public time vest and heran please dear sir my Complaint solution I trust you

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patelkumar's reply, Mar 5, 2019

All students exam and bas cancelled

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Address: GSRTC Central Office, Near Ranip Bus Terminal Ranip, Ahmedabad-382480, Ahmedabad, Gujarat, 380008

On Feb 24, 2019, I tried to book tickets on gsrtc.in for 3 people traveling from Ahmedabad - Vinchhiya (vichiya) at very next day 25th feb.
Once the amount has been deducted from my account there wasn't any ticket generated and instead, it showed internal server error.
So I tried to book again from my another bank account, and the same thing happened again.
Hence a total of Rs. 804 (402 each time) was deducted from my both accounts and no tickets were generated.
It has been more than 16 days and no refund has been granted or no followup has been taken place by them.

My SBI Account Number: [protected]
My Fedral Bank Account Number: [protected]

Email given for tickets: [protected]@gmail.com
Phone Number given for tickets: [protected]
My phone number: [protected]

I've attached screenshots of both SMS from the banks.

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Paresh Godavariya

from Vansada, Gujarat

Mar 14, 2019

My account three times debit with rupees 259+259+259=777 . but ticket is not booked so please verify and refund my amount . bus mundra to surat I booked ticket halvad road to surat for dated[protected].

e ticket amount is not refunded. - Comment #3375977 - Image #0

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Address: Punapatiya, 395010

Hello dear,

We are here at punapatiya waiting for gsrtc bus but they all are drived from bridge made at punapatiya, surat
We are still here from last one and half hour.
Bus driver directly driving buses from flyovers both at punapatiya and parvat patiya surat suggest us how to get bus from here?
Please resolve this issue as soon as possible
It was too much bad things about the gsrtc

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Adarsh2412001

from Vadodara, Gujarat

Mar 12, 2019

I have booked ticket on 06/03/2018 from naliya to ahmedabad central bus stand for date 18/04/2018 but ticket didn't got confirmed for two times and money got detucted.I request please return money.

gsrtc buses not following route - Comment #3374099 - Image #0

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Gaurav c shah

Mar 14, 2019

Pl strictly object drop me at ranip against Geeta mandir .No route details available with driver & conductor I have lost my time & money 4 hrs.pl.take necessary action.Vehical no.RJ 14PD3523

gsrtc buses not following route - Comment #3376043 - Image #0

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Address: bhavnagar depot, Bhavnagar, Gujarat

I ravi katara (31) junior engg.in raj govt at bicchiwada dungarpur. I travelled on[protected] at 7:50 pm from bicchiwada to keshariyaji of bhavnagar depot bus. Conductor misbehaved and used abusive language at the time of ticketing and at my destination stop he ordered me to open the bus gate, and after i tried to open the bus gate it does not opened then he came and scholded at me used abusive language and said you foolish can, t open a gate and pushed me out side bus even when bus is not stopped completely. I think conductor might be drunked and with his rude behavior and mis managment i can fall from bus and might get accidental chances on highway. Stict action must be taken against this type of employees.

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Pŕďìp

Mar 14, 2019

Amount has debited but ticket has not booking

Plz refund my belence

misbehavior by conductor - Comment #3376057 - Image #0

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S

Shaikh Mohammed Faiyaz

Mar 15, 2019

Hello,
Respected Sir,
I am student of government college at Navsari,
Sir My problem is the misbehaviour by the conductor and Driver,
Bus Trip: Surat to Navsari,
Bus time at surat : 6:20 am,
Bus number : GJ 18 Y 9302
When I am come at Udhana Darwaja for pickup the bus to at rich my college, The bus is already at Udhana Darwaja and stop for pick up some passenger, bus was empty, and I am come to the door of bus and conducteur to see me i am student and he was to call the Driver to start the bus and drive the bus.

Sir is not fair, I am student And i have an a student pass Conducteur was not to sit on me the bus, and before some time the conductor have already this type of miss behaviour to done.

Sir it is not little thing sir,

Sir do something for our student.

misbehavior by conductor - Comment #3377690 - Image #0

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J

Jay mer

Mar 15, 2019

I was booked my tickect but i want cancle that & give me my money refund
PNR NO. G25748650
AMOUNT. RS. 139
A/C NO - [protected]
Send me refund on this account number n urgent basis

misbehavior by conductor - Comment #3378376 - Image #0

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Address: Ahmedabad, Gujarat

We booked the gsrtc ticket online on 11 th feb.2019 for travell date 22 th feb.19 from ahmedabad krishnagar to surat, but suddenly there was undefenite strike call by gsrtc union on 21 st feb 19, as it was urgent for us to travell on 22 nd feb.19, we wait till 22 nd evening for strike call off bit strike not call off by union, we are force to do travel by another costly mode & we have have cancel the ticket of 22 nd feb.19

Our pnr no is g25130204, seat no 9, 10

Mow even after so many follow-up for refund i have still not received my refund amount against above pnr no date 22 nd feb.19

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Shiv Chhatrala

from Bengaluru, Karnataka

Mar 14, 2019

Buses are very less in number from Junagadh to Ahemdabad and also from Junagadh to Manavadar. There is urgent need to check bus frequency in suggested routes and i request to take immediate action for this issue

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Address: Vadodara Central Bus Stand, Vadodara, Gujarat, 390021

Dear sir, the bust driver was personally stop bus at dumad chokadi for waiting there knowing person at 10 minit. Howery every there is time wasting to stop bus and reached destion late. They are strickly take action to bus driver. Bus no is gj184076. Bus service is vadodara to gandhinagr. And the driver is contionusly talking to his personal knowing people. The route bus is vadodara to gandhinagr intercity. Bust departure at date 11 march 2019 at vadodara 6:pm. I complain about this bust driver. And i also attached my ticket given by bus driver

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Address: Vadodara central bus station, Vadodara, Gujarat, 390021

Website: Gsrtc

Dear sir, the bust driver was personally stop bus at dumad chokadi for waiting there knowing person at 10 minit. Howery every there is time wasting to stop bus and reached destion late. They are strickly take action to bus driver. Bus no is gj184076. Bus service is vadodara to gandhinagr. And the driver is contionusly talking to his personal knowing people. The route bus is vadodara to gandhinagr intercity. Bust departure at date 11 march 2019 at vadodara 6:pm

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Mar 11, 2019

Updated by Bhautik Rohitbhai Bhatt I complain about this bus driver.i attached my Ticket with my complain

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Bus route from sama, vadodara to ctm, ahmedabad started at 13:00 hrs. On 11.03.2019, is making itching high pitch and intolerable noise. Driver is not holding any complaint book. On asking for complaint book, he stated that he has not been provided. Driver name is balvantbhai and his mobile no. Is [protected]. Bus no. Is not visible anywhere inside the bus.

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Address: ahmedabad, Ahmedabad, Gujarat, 382350

# reference number journey date origin destination transaction date fare
1 gs7589923 24-02-19 ankleshwar gidc ahmedabad ctm expressway 24-02-19 1075
2 gs7590408 24-02-19 ankleshwar gidc ahmedabad ctm expressway 24-02-19 1075
3 gs7590865 24-02-19 ankleshwar gidc ahmedabad ctm expressway 24-02-19 1075
Total 3225

Kindly confirm when i get my refund already 15 days completed but still payment not received.

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I have booked ticket on 06/03/2019 for date 18/04/2019 from naliya to ahemdabad central bus stand.
But when i was booking ticket for 18/04/2018 money has detucted but didn't got the seat confirmed even not received the message of getting seat confirmed but money detucted message has been came. Later i tried to book once again same thing happened to me and this time also money detucted but didn't got seat confirmation.
So i request you to please return back the money

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Address: SHAH KRUNAL V 31 PARDARSHK SOCIETY B/H HP PETROL PUMP SHIVRANJANI CROSS ROAD SHIVRANJANI AHMEDAVAD (380015) MO :- 9033350057, +91

Hello sir
I m krunal shah my tikits booking my booking bus all history of the this mansions and all my information talking to bus condaters are not ans.. Me and do not considors and not frenclly spikin not yor tickits plz refdebal me and your
Valuabals responss plz call me [protected]

Your bus ticket booking has been confirmed.

Pnr : g25649130
Ticket id : pmugei
Order id : [protected]
Trip id : gsrtc:1200gndsnrexp51:18398:10246:1628:[protected]
From ahmedabad to surendranagar at 13:00 hrs,[protected]
Name: gsrtc

Boarding point: ahmedabad nehrunagar
Reporting time: 13:05 hrs.
Seat (S) #: 3,
Cashback will be credited in 1 hour.
To cancel, go to profile-your orders on paytm app/website. For queries, contact
Paytm at[protected] or https://paytm.com/care. please show this mticket at the time of boarding.

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A

Adarsh2412001

from Vadodara, Gujarat

Mar 11, 2019

I have book ticket on 6/03/19 for date 18/04/19 to travel from Naliya to ahmedabad central bus stand but two times have tried but both times money detucted and money didn't got back still now it have have been to much time money hasn't return. please i request to.give back the money

tickets avilabel but conductors are not approved stop bus and passengers is not - Comment #3373448 - Image #0

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The route of kheda× to tarapur× distance beetwen 26 kilometer. But ticket no. 165583 dt. 11/02/19 is collected rs. 37. It is more than g. S. R. T. C. Regulation. Under 30 kilometers the fare is 24 ruppes. So i request to you sir stop this fare & collect actually as per norms.
I suffered from this. So pls. Rebet me my more payable fare in my bank account.
A/c no. [protected]
Ifsc code :- sbin0000485
Contact no. : [protected]

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N

nilesh kapadi

Mar 11, 2019

Name : kapadi nileshkumar jayantibhai
pnr no: 25337703
mo. no: [protected]

to collect more farecompare kilometers - Comment #3373370 - Image #0

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G

girdhar bhai joshi

Mar 11, 2019

સાહેબ મે ટીકીટ 19/2/219 ના રોજ ઓનલાઈન ટીકીટ લીધી હતી પણ બસ હડતાલ હોવા થી બસ રદ હતી તો ટીકીટ ના પૈસા રીફનઙ થયા નહી .પીએન આર નં છે જી 25305483 બીજો નં છે પી એન આર નં જી 25334862 ટીકીટ હતી પાલનપુર થી જામનગર

Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

File a complaint to Gujarat State Road Transport Corporation [GSRTC]

Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 126

non picking in bus no gj 18 z 2865

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drop location skipped

bus have no stop for eat meal.

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misbehaviour of ticket checker and wasting the time of passengers

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gsrtc bus

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gsrtc navsari parcel office misbehave

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amount debited but ticket is not confirmed (failed transaction),

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payment is debited my bank account but seat is not book and not get refund

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money deducted ticket not booked

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e ticket amount is not refunded.

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gsrtc buses not following route

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misbehavior by conductor

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refund not received against gsrtc strike 22nd feb.19

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behaviour about bus driver

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behaviour about bus drivers

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itching noise in bus

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after 15 days still refund not received

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money didn't get back after failed transactions.

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tickets avilabel but conductors are not approved stop bus and passengers is not

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to collect more farecompare kilometers

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