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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Jan 27, 2026

Complaints 4423

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188

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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 127

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Address: Vadodara Central Bus Stand, Vadodara, Gujarat, 390021

Dear sir, the bust driver was personally stop bus at dumad chokadi for waiting there knowing person at 10 minit. Howery every there is time wasting to stop bus and reached destion late. They are strickly take action to bus driver. Bus no is gj184076. Bus service is vadodara to gandhinagr. And the driver is contionusly talking to his personal knowing people. The route bus is vadodara to gandhinagr intercity. Bust departure at date 11 march 2019 at vadodara 6:pm. I complain about this bust driver. And i also attached my ticket given by bus driver

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Address: Vadodara central bus station, Vadodara, Gujarat, 390021

Website: Gsrtc

Dear sir, the bust driver was personally stop bus at dumad chokadi for waiting there knowing person at 10 minit. Howery every there is time wasting to stop bus and reached destion late. They are strickly take action to bus driver. Bus no is gj184076. Bus service is vadodara to gandhinagr. And the driver is contionusly talking to his personal knowing people. The route bus is vadodara to gandhinagr intercity. Bust departure at date 11 march 2019 at vadodara 6:pm

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Mar 11, 2019

Updated by Bhautik Rohitbhai Bhatt I complain about this bus driver.i attached my Ticket with my complain

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Bus route from sama, vadodara to ctm, ahmedabad started at 13:00 hrs. On 11.03.2019, is making itching high pitch and intolerable noise. Driver is not holding any complaint book. On asking for complaint book, he stated that he has not been provided. Driver name is balvantbhai and his mobile no. Is [protected]. Bus no. Is not visible anywhere inside the bus.

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Address: ahmedabad, Ahmedabad, Gujarat, 382350

# reference number journey date origin destination transaction date fare
1 gs7589923 24-02-19 ankleshwar gidc ahmedabad ctm expressway 24-02-19 1075
2 gs7590408 24-02-19 ankleshwar gidc ahmedabad ctm expressway 24-02-19 1075
3 gs7590865 24-02-19 ankleshwar gidc ahmedabad ctm expressway 24-02-19 1075
Total 3225

Kindly confirm when i get my refund already 15 days completed but still payment not received.

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I have booked ticket on 06/03/2019 for date 18/04/2019 from naliya to ahemdabad central bus stand.
But when i was booking ticket for 18/04/2018 money has detucted but didn't got the seat confirmed even not received the message of getting seat confirmed but money detucted message has been came. Later i tried to book once again same thing happened to me and this time also money detucted but didn't got seat confirmation.
So i request you to please return back the money

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Address: SHAH KRUNAL V 31 PARDARSHK SOCIETY B/H HP PETROL PUMP SHIVRANJANI CROSS ROAD SHIVRANJANI AHMEDAVAD (380015) MO :- 9033350057, +91

Hello sir
I m krunal shah my tikits booking my booking bus all history of the this mansions and all my information talking to bus condaters are not ans.. Me and do not considors and not frenclly spikin not yor tickits plz refdebal me and your
Valuabals responss plz call me [protected]

Your bus ticket booking has been confirmed.

Pnr : g25649130
Ticket id : pmugei
Order id : [protected]
Trip id : gsrtc:1200gndsnrexp51:18398:10246:1628:[protected]
From ahmedabad to surendranagar at 13:00 hrs,[protected]
Name: gsrtc

Boarding point: ahmedabad nehrunagar
Reporting time: 13:05 hrs.
Seat (S) #: 3,
Cashback will be credited in 1 hour.
To cancel, go to profile-your orders on paytm app/website. For queries, contact
Paytm at[protected] or https://paytm.com/care. please show this mticket at the time of boarding.

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A

Adarsh2412001

from Vadodara, Gujarat

Mar 11, 2019

I have book ticket on 6/03/19 for date 18/04/19 to travel from Naliya to ahmedabad central bus stand but two times have tried but both times money detucted and money didn't got back still now it have have been to much time money hasn't return. please i request to.give back the money

tickets avilabel but conductors are not approved stop bus and passengers is not - Comment #3373448 - Image #0

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The route of kheda× to tarapur× distance beetwen 26 kilometer. But ticket no. 165583 dt. 11/02/19 is collected rs. 37. It is more than g. S. R. T. C. Regulation. Under 30 kilometers the fare is 24 ruppes. So i request to you sir stop this fare & collect actually as per norms.
I suffered from this. So pls. Rebet me my more payable fare in my bank account.
A/c no. [protected]
Ifsc code :- sbin0000485
Contact no. : [protected]

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N

nilesh kapadi

Mar 11, 2019

Name : kapadi nileshkumar jayantibhai
pnr no: 25337703
mo. no: [protected]

to collect more farecompare kilometers - Comment #3373370 - Image #0

G

girdhar bhai joshi

Mar 11, 2019

સાહેબ મે ટીકીટ 19/2/219 ના રોજ ઓનલાઈન ટીકીટ લીધી હતી પણ બસ હડતાલ હોવા થી બસ રદ હતી તો ટીકીટ ના પૈસા રીફનઙ થયા નહી .પીએન આર નં છે જી 25305483 બીજો નં છે પી એન આર નં જી 25334862 ટીકીટ હતી પાલનપુર થી જામનગર

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Address: Rajkot, Gujarat, 360002

Conductor told me to stand a depature point and a already reached 5 minitus before the exact time and when i call him he told that bus already gone.. And bus didn't stop for us we are three passangers at 5 o'clock morning running around and we lost our bus... This is completly disappointment for us.. That conductor don't talk us truly so we lost our bus

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Madhapar chokdi gsrtc pick up stand in rajkot has good facility for sitting. But, the washrooms are locked. There is no public washroom in nearby area. Most travellers face problems due to it. I have also seen some doing open defacation nearby. Most travellers have bags and interstate travellers of jamnagar and dwarka route also use the stand to change bus from gondal chowk. It is really shocking to see washrooms locked. Washrooms are made for travellers convenience with taxpayers money. The washrooms should be open and functional. If you can't do that, request a public washroom with local municipal corp. There is no washroom at gondal chowk also. The two points are main bus points for travellers. Washrooms are needed here the most and not 1 km away from that in the city because of luggages.

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Address: 395009

My reservation has been cancelled due to busstrike. Please start refund process as early as possible.
My details:
Pnr number : g25290959
Date of journey : [protected]
Journey from : surat
To : palanpur
Class : sleeper
Departure time : 9:00 pm
Trip code : gsrtc:1945nvsplnsl30:1831:2:1234:[protected]
No. Of seats : 2 (Adults=2)
Seats no/s : 5, 6

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I m at bus of narayan sarovar. Mangrol route bus from bhuj. They are stopping bus after madhapar n buy pomegranate on duty. When i have no option to choose for departure place in bhuj. I am seating from jubilee then conductor told me u get not seat i[censored] r coming from jubilee.
One time it was late by 5 minute i failed to pick up the bus from bus station n then many difficulties i bared. If i m single lady what can i do?

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Hello sir, i'm traveling from dahod to ahmedabad and all time we getting late just bcoz of conductor is not available in bus and in all destination place of intermediate routes driver have also manage conductor responsibility and and all time we getting late 5 to 10 min in all intermediate place. So i request u plz provide us conductor in all express highway bus asap.

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Z

Zeel Jogia

Mar 6, 2019

I have cancelled my bas from veravl junagadh at 27/1/2019 with PNR no:G24727494 seat no 5 trip code: 1720vrvljmngrG43 I didnt get refund after 1 month

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Address: 395009

Name: anjali jariwala
Mobile number: 81*29
Journey from: surat central bus busstand
Journey to: ahmedabad central busstand
Tripcode: 2330srtnhrnrv46
Pnrno: g25336961
Doj: 22/02/2019
Deptime: 23:30hrs
Seatno: 6, 7, 8
Class: volvo
Boardingpt: surat
Txn pass: hmhqunm3
Booking date: 21/02/2019
Booking amount: 1426/-
Reason for refund: no bus service

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J

Jayanti M Kanzariya

from Bardoli, Gujarat

Mar 6, 2019

Bus route for Morbi to Jamnagar time was 3.pm
But till time 3.42pm Note come or No arrangement

Jayanti Kabarnya
[protected]

P

[email protected]

from Junagadh, Gujarat

Mar 6, 2019

Aapana amabaji depp ni bus GJ-18-Y-4214 number ni bus nandasan stop par stop karta nathi and chatral ma niche thi levana badale pool parthi leta nathi and passanger ne G.I.D.C NI aagad utari de che

Date:[protected]
BY: Rajesh.A.Patel

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Address: Anand, Gujarat, 388001

I am travelling in the bus from anand to ahmedabad via express highway. The seats were already unreserved and i occupied it on the first come first serve basis. Then the other passenger comes in and argues that he has kept his handkerchief there (Just on 1 seat) and so all the three seats belong to him. I denied that and refused to get up. Then he started quarrelling and pushed me out of the seat to occupy it.
Hence i argue that the person is caught and legal complain is filed. Also the conductor did not hear to the complain and raised her hand from the matter. The bus number is 4265 as i remember just last 4 digits. The conductor says that she does not even remember the bus number.

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Vijay5585

from Ahmedabad, Gujarat

Mar 5, 2019

Kodinar to Ahmedabad bus time 9.45 reached at Dolasa village. Here i waiting for the bus. When bus arrived and i going in the bus cunducture stop me. He said to me you are not allowed in the bus.
He said to me you have no reservation.. tell me sir if i have no reservation then i m not allowed for going throu..

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Address: Kutch, Gujarat, 394160

Hello sir
This is pratik bhavsar from mandvi
I want to give you a complaint about irregularity of our morning bus gj 18 v 1381. Timing 8s 6.45 am from mandvi to surat.
So many times we have complaint about problems to. Mandvi depot manager but he is not taking any necessary steps till now.
Every day most of people came to surat for job and we have bio metrics attendence systems in our offices.. So we have to reach at our office on time. I just want to tell you that pls look in to this matter for bus speed, regularity of drivers and bus timings
Because you also know about the traffic when we enter in surat at sardar market and sahara darwaja we are not able to reach at offices and got salary cut for being late.

Kindly do needfull regarding this and solve this problem asap..

My contact num us. [protected]

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Jemis bhikadiya

from Ahmedabad, Gujarat

Mar 5, 2019

Hello I’m booked ticket for Modasa in Surat to nathdawara bus at[protected] in this bus seat condition is very bad and not comfortable.
I will attach a photo of seat also.
That’s my request to resolve this problem as soon as possible.

about bus timings, bus speed and irregularity of driver - Comment #3367662 - Image #0

S

Sharad Jasani

from Surat, Gujarat

Mar 5, 2019

We are travelling from Rajkot to Dwarka at 4.30 in between there was a break at Jamnagar bus station but unfortunately bus station was full of dust nd no cleanlieness are there nd also in the bus windows are not properply working so because of the people are suffering please try to resolve as soon as possible.

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I booked volvo bus ticket for 3 march 2019 from surat to bharuch. Ticket detail below -
Pnr : g25534011
Ticket id : pmiqw0
Order id : [protected]
Trip id : gsrtc:1531srtnhrnrv46:9418:2:567:[protected]
From surat to bharuch at 15:31 hrs,[protected]
Name: gsrtc

Boarding point: surat
Reporting time: 15:31 hrs.
Seat (S) #: 12,
I reached bustand at 15:15 and asked bus conductor this bus going to bharuch and show my booked tickets. He denied. And i also asked at enquiry he didn't confirm me bus number. And at online ticket also no bus number or conductor contact number. And he also not allowed to check in another bus that ticket. Totally ridiculous system. So please update you system

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vikaspatel108

from Ahmedabad, Gujarat

Mar 5, 2019

PFA ticket booked by me from Surat central bus stand to Ahmedabad Nehru Nagar dated 17-jan19 in Ukai-bawla Sleeper coach. Sitted bus was arrived instead of sleeper bus. I didnt travel in that bus.

Ticket amount -290.

Ticket is attached here & refund amount

regarding online ticket - Comment #3367737 - Image #0

G

gurjar kishor

from Mumbai, Maharashtra

Mar 5, 2019

I lost my pass and i have passenger pass ID but depo reservations'boy not issue my pass on old ID. he is say please issue new id and pass. why i spend money to get new id. i have a already old id. talking behavior of reversion boys is to rude. please note the complain and revert me.

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Address: Ahmedabad, Gujarat, 380008

Hello, i booked 3 tickets on 20-02-19 from ahmedabad to vichiya. My journey date was[protected]. Due to strick of gsrtc we couldn't travel. So i cancelled it before 1 hour of our journey. So the message was delivered from your side that your payment will refunded in 10 days. But till now i cant get refund. So do needful. I attach here a pdf of our ticket.

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Address: Surat city bus stand, Surat, Gujarat, 395003

I have book my journey ticket from redbus.Details are mentioned bellow.When I reached Surat central bus stop I enquired about the bus enquiry master said there is no such bus exist.Even they dont even know about any bus which I did online booking. now I am not able to cancel the tickets nor they are helping. If there is no such bus why did they provide all these details in redbus app. Please let me know what should I do to get my refund.

Surat to Bhusawal
PsngrName: Bharatkumar sanap
TripCode: 1600SRTNAGPRACS
PNRNO: G25503558
JnyDate: 02/03/2019
DepTime: 04:00 PM
SeatNo: 6
Class: AC SLEEPER
BoardingPt: SURAT Central Bus Stand
redBus TIN: TN3Z42832031

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I have lost my grey leather jacket with important documents at vadodara gsrtc depot. I spoke to the security there. I would be really really really grateful if you could help me find the jacket. Most probably it was in one of the volvos that i had mistakenly boarded and then driver told me i was in wrong bus so i got down. It could be also in the waiting chairs around the gsrtc bus stops. Kindly help.

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vivekdhruv

from Surat, Gujarat

Mar 4, 2019

I purchased one tickit from morbi to bantwa in bhuj bantwa express bus but due to GSRTC srike bus not came and my paid amount 142/-Rs stll not received plesase refund it. Payment through credit card.

GSRTC OB reference number as per below
GS7569280

And PNR is G25336819

lost jacket of grey color with important documents at vadodara - Comment #3367395 - Image #0

lost jacket of grey color with important documents at vadodara - Comment #3367395 - Image #1

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Address: Bhavsar vad, kashipura BORSAD, Anand, Gujarat, 388540

I have booked my ticket from surat to borsad in ukai-keshod bus. Pnr - g25424963. When i entered in bus i saw my seat is very dirty and i had informed to on duty conducter. But i am surprised because conducter ignore my complaint and not answered. Bus also late departure on 05:30 pm from surat. After that driver informed to me that bus not going in borsad busstand only drop me at borsad chokdi. When my ticket booked to borsad busstand. I need to revert my ticket charge because of my dissatisfaction.

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