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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Apr 10, 2026
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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 127

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R
ravi katara bicchiwada
from Jaipur, Rajasthan
Mar 11, 2019
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Address: bhavnagar depot, Bhavnagar, Gujarat

I ravi katara (31) junior engg.in raj govt at bicchiwada dungarpur. I travelled on[protected] at 7:50 pm from bicchiwada to keshariyaji of bhavnagar depot bus. Conductor misbehaved and used abusive language at the time of ticketing and at my destination stop he ordered me to open the bus gate, and after i tried to open the bus gate it does not opened then he came and scholded at me used abusive language and said you foolish can, t open a gate and pushed me out side bus even when bus is not stopped completely. I think conductor might be drunked and with his rude behavior and mis managment i can fall from bus and might get accidental chances on highway. Stict action must be taken against this type of employees.
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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Amount has debited but ticket has not booking

Plz refund my belence
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Hello,
Respected Sir,
I am student of government college at Navsari,
Sir My problem is the misbehaviour by the conductor and Driver,
Bus Trip: Surat to Navsari,
Bus time at surat : 6:20 am,
Bus number : GJ 18 Y 9302
When I am come at Udhana Darwaja for pickup the bus to at rich my college, The bus is already at Udhana Darwaja and stop for pick up some passenger, bus was empty, and I am come to the door of bus and conducteur to see me i am student and he was to call the Driver to start the bus and drive the bus.

Sir is not fair, I am student And i have an a student pass Conducteur was not to sit on me the bus, and before some time the conductor have already this type of miss behaviour to done.

Sir it is not little thing sir,

Sir do something for our student.
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I was booked my tickect but i want cancle that & give me my money refund
PNR NO. G25748650
AMOUNT. RS. 139
A/C NO - [protected]
Send me refund on this account number n urgent basis
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    D
    Dhruv Vajubhai Patel
    Mar 11, 2019
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    Address: Ahmedabad, Gujarat

    We booked the gsrtc ticket online on 11 th feb.2019 for travell date 22 th feb.19 from ahmedabad krishnagar to surat, but suddenly there was undefenite strike call by gsrtc union on 21 st feb 19, as it was urgent for us to travell on 22 nd feb.19, we wait till 22 nd evening for strike call off bit strike not call off by union, we are force to do travel by another costly mode & we have have cancel the ticket of 22 nd feb.19

    Our pnr no is g25130204, seat no 9, 10

    Mow even after so many follow-up for refund i have still not received my refund amount against above pnr no date 22 nd feb.19
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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    Buses are very less in number from Junagadh to Ahemdabad and also from Junagadh to Manavadar. There is urgent need to check bus frequency in suggested routes and i request to take immediate action for this issue
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      B
      Bhautik Rohitbhai Bhatt
      from Ahmedabad, Gujarat
      Mar 11, 2019
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      Address: Vadodara Central Bus Stand, Vadodara, Gujarat, 390021

      Dear sir, the bust driver was personally stop bus at dumad chokadi for waiting there knowing person at 10 minit. Howery every there is time wasting to stop bus and reached destion late. They are strickly take action to bus driver. Bus no is gj184076. Bus service is vadodara to gandhinagr. And the driver is contionusly talking to his personal knowing people. The route bus is vadodara to gandhinagr intercity. Bust departure at date 11 march 2019 at vadodara 6:pm. I complain about this bust driver. And i also attached my ticket given by bus driver
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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        B
        Bhautik Rohitbhai Bhatt
        from Ahmedabad, Gujarat
        Mar 11, 2019
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        Address: Vadodara central bus station, Vadodara, Gujarat, 390021
        Website: Gsrtc

        Dear sir, the bust driver was personally stop bus at dumad chokadi for waiting there knowing person at 10 minit. Howery every there is time wasting to stop bus and reached destion late. They are strickly take action to bus driver. Bus no is gj184076. Bus service is vadodara to gandhinagr. And the driver is contionusly talking to his personal knowing people. The route bus is vadodara to gandhinagr intercity. Bust departure at date 11 march 2019 at vadodara 6:pm
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
        Mar 11, 2019
        Updated by Bhautik Rohitbhai Bhatt         I complain about this bus driver.i attached my Ticket with my complain

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          V
          Vasant Chauhan
          Mar 11, 2019
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          Bus route from sama, vadodara to ctm, ahmedabad started at 13:00 hrs. On 11.03.2019, is making itching high pitch and intolerable noise. Driver is not holding any complaint book. On asking for complaint book, he stated that he has not been provided. Driver name is balvantbhai and his mobile no. Is [protected]. Bus no. Is not visible anywhere inside the bus.
          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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            D
            Divya Talaviya
            from Amli, Dadra and Nagar Haveli
            Mar 11, 2019
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            Address: ahmedabad, Ahmedabad, Gujarat, 382350

            # reference number journey date origin destination transaction date fare
            1 gs7589923 24-02-19 ankleshwar gidc ahmedabad ctm expressway 24-02-19 1075
            2 gs7590408 24-02-19 ankleshwar gidc ahmedabad ctm expressway 24-02-19 1075
            3 gs7590865 24-02-19 ankleshwar gidc ahmedabad ctm expressway 24-02-19 1075
            Total 3225

            Kindly confirm when i get my refund already 15 days completed but still payment not received.
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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              A
              Adarsh2412001
              from Vadodara, Gujarat
              Mar 9, 2019
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              I have booked ticket on 06/03/2019 for date 18/04/2019 from naliya to ahemdabad central bus stand.
              But when i was booking ticket for 18/04/2018 money has detucted but didn't got the seat confirmed even not received the message of getting seat confirmed but money detucted message has been came. Later i tried to book once again same thing happened to me and this time also money detucted but didn't got seat confirmation.
              So i request you to please return back the money
              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                K
                Krunal Marketing
                from Ahmedabad, Gujarat
                Mar 9, 2019
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                Address: SHAH KRUNAL V 31 PARDARSHK SOCIETY B/H HP PETROL PUMP SHIVRANJANI CROSS ROAD SHIVRANJANI AHMEDAVAD (380015) MO :- 9033350057, +91

                Hello sir
                I m krunal shah my tikits booking my booking bus all history of the this mansions and all my information talking to bus condaters are not ans.. Me and do not considors and not frenclly spikin not yor tickits plz refdebal me and your
                Valuabals responss plz call me [protected]

                Your bus ticket booking has been confirmed.

                Pnr : g25649130
                Ticket id : pmugei
                Order id : [protected]
                Trip id : gsrtc:1200gndsnrexp51:18398:10246:1628:[protected]
                From ahmedabad to surendranagar at 13:00 hrs,[protected]
                Name: gsrtc

                Boarding point: ahmedabad nehrunagar
                Reporting time: 13:05 hrs.
                Seat (S) #: 3,
                Cashback will be credited in 1 hour.
                To cancel, go to profile-your orders on paytm app/website. For queries, contact
                Paytm at[protected] or https://paytm.com/care. please show this mticket at the time of boarding.
                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                I have book ticket on 6/03/19 for date 18/04/19 to travel from Naliya to ahmedabad central bus stand but two times have tried but both times money detucted and money didn't got back still now it have have been to much time money hasn't return. please i request to.give back the money
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                  A
                  Ashif Saiyad
                  Mar 9, 2019
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                  The route of kheda× to tarapur× distance beetwen 26 kilometer. But ticket no. 165583 dt. 11/02/19 is collected rs. 37. It is more than g. S. R. T. C. Regulation. Under 30 kilometers the fare is 24 ruppes. So i request to you sir stop this fare & collect actually as per norms.
                  I suffered from this. So pls. Rebet me my more payable fare in my bank account.
                  A/c no. [protected]
                  Ifsc code :- sbin0000485
                  Contact no. : [protected]
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                  Name : kapadi nileshkumar jayantibhai
                  pnr no: 25337703
                  mo. no: [protected]
                  Reply
                  સાહેબ મે ટીકીટ 19/2/219 ના રોજ ઓનલાઈન ટીકીટ લીધી હતી પણ બસ હડતાલ હોવા થી બસ રદ હતી તો ટીકીટ ના પૈસા રીફનઙ થયા નહી .પીએન આર નં છે જી 25305483 બીજો નં છે પી એન આર નં જી 25334862 ટીકીટ હતી પાલનપુર થી જામનગર
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                    K
                    Kuldeep sinh Gohil
                    Mar 9, 2019
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                    Address: Rajkot, Gujarat, 360002

                    Conductor told me to stand a depature point and a already reached 5 minitus before the exact time and when i call him he told that bus already gone.. And bus didn't stop for us we are three passangers at 5 o'clock morning running around and we lost our bus... This is completly disappointment for us.. That conductor don't talk us truly so we lost our bus
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                      B
                      bk185bk185
                      Mar 7, 2019
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                      Madhapar chokdi gsrtc pick up stand in rajkot has good facility for sitting. But, the washrooms are locked. There is no public washroom in nearby area. Most travellers face problems due to it. I have also seen some doing open defacation nearby. Most travellers have bags and interstate travellers of jamnagar and dwarka route also use the stand to change bus from gondal chowk. It is really shocking to see washrooms locked. Washrooms are made for travellers convenience with taxpayers money. The washrooms should be open and functional. If you can't do that, request a public washroom with local municipal corp. There is no washroom at gondal chowk also. The two points are main bus points for travellers. Washrooms are needed here the most and not 1 km away from that in the city because of luggages.
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                        S
                        Shailymodi
                        from Ahmedabad, Gujarat
                        Mar 6, 2019
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                        Address: 395009

                        My reservation has been cancelled due to busstrike. Please start refund process as early as possible.
                        My details:
                        Pnr number : g25290959
                        Date of journey : [protected]
                        Journey from : surat
                        To : palanpur
                        Class : sleeper
                        Departure time : 9:00 pm
                        Trip code : gsrtc:1945nvsplnsl30:1831:2:1234:[protected]
                        No. Of seats : 2 (Adults=2)
                        Seats no/s : 5, 6
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                          Sonal Joshi Vidhi
                          Mar 6, 2019
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                          I m at bus of narayan sarovar. Mangrol route bus from bhuj. They are stopping bus after madhapar n buy pomegranate on duty. When i have no option to choose for departure place in bhuj. I am seating from jubilee then conductor told me u get not seat i[censored] r coming from jubilee.
                          One time it was late by 5 minute i failed to pick up the bus from bus station n then many difficulties i bared. If i m single lady what can i do?
                          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                            bhoomi panchal
                            Mar 6, 2019
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                            Hello sir, i'm traveling from dahod to ahmedabad and all time we getting late just bcoz of conductor is not available in bus and in all destination place of intermediate routes driver have also manage conductor responsibility and and all time we getting late 5 to 10 min in all intermediate place. So i request u plz provide us conductor in all express highway bus asap.
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                            I have cancelled my bas from veravl junagadh at 27/1/2019 with PNR no:G24727494 seat no 5 trip code: 1720vrvljmngrG43 I didnt get refund after 1 month
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                              D
                              DrPrashant C Jariwala
                              Mar 5, 2019
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                              Address: 395009

                              Name: anjali jariwala
                              Mobile number: 81*29
                              Journey from: surat central bus busstand
                              Journey to: ahmedabad central busstand
                              Tripcode: 2330srtnhrnrv46
                              Pnrno: g25336961
                              Doj: 22/02/2019
                              Deptime: 23:30hrs
                              Seatno: 6, 7, 8
                              Class: volvo
                              Boardingpt: surat
                              Txn pass: hmhqunm3
                              Booking date: 21/02/2019
                              Booking amount: 1426/-
                              Reason for refund: no bus service
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                              Bus route for Morbi to Jamnagar time was 3.pm
                              But till time 3.42pm Note come or No arrangement

                              Jayanti Kabarnya
                              [protected]
                              Reply
                              Aapana amabaji depp ni bus GJ-18-Y-4214 number ni bus nandasan stop par stop karta nathi and chatral ma niche thi levana badale pool parthi leta nathi and passanger ne G.I.D.C NI aagad utari de che

                              Date:[protected]
                              BY: Rajesh.A.Patel
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                                Tejas198
                                Mar 4, 2019
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                                Address: Anand, Gujarat, 388001

                                I am travelling in the bus from anand to ahmedabad via express highway. The seats were already unreserved and i occupied it on the first come first serve basis. Then the other passenger comes in and argues that he has kept his handkerchief there (Just on 1 seat) and so all the three seats belong to him. I denied that and refused to get up. Then he started quarrelling and pushed me out of the seat to occupy it.
                                Hence i argue that the person is caught and legal complain is filed. Also the conductor did not hear to the complain and raised her hand from the matter. The bus number is 4265 as i remember just last 4 digits. The conductor says that she does not even remember the bus number.
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                Kodinar to Ahmedabad bus time 9.45 reached at Dolasa village. Here i waiting for the bus. When bus arrived and i going in the bus cunducture stop me. He said to me you are not allowed in the bus.
                                He said to me you have no reservation.. tell me sir if i have no reservation then i m not allowed for going throu..
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                                  Prateek Bhavsar
                                  Mar 4, 2019
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                                  Address: Kutch, Gujarat, 394160

                                  Hello sir
                                  This is pratik bhavsar from mandvi
                                  I want to give you a complaint about irregularity of our morning bus gj 18 v 1381. Timing 8s 6.45 am from mandvi to surat.
                                  So many times we have complaint about problems to. Mandvi depot manager but he is not taking any necessary steps till now.
                                  Every day most of people came to surat for job and we have bio metrics attendence systems in our offices.. So we have to reach at our office on time. I just want to tell you that pls look in to this matter for bus speed, regularity of drivers and bus timings
                                  Because you also know about the traffic when we enter in surat at sardar market and sahara darwaja we are not able to reach at offices and got salary cut for being late.

                                  Kindly do needfull regarding this and solve this problem asap..

                                  My contact num us. [protected]
                                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                  Hello I’m booked ticket for Modasa in Surat to nathdawara bus at[protected] in this bus seat condition is very bad and not comfortable.
                                  I will attach a photo of seat also.
                                  That’s my request to resolve this problem as soon as possible.
                                  Reply
                                  We are travelling from Rajkot to Dwarka at 4.30 in between there was a break at Jamnagar bus station but unfortunately bus station was full of dust nd no cleanlieness are there nd also in the bus windows are not properply working so because of the people are suffering please try to resolve as soon as possible.
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                                    Indrasan Kushwaha
                                    Mar 3, 2019
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                                    I booked volvo bus ticket for 3 march 2019 from surat to bharuch. Ticket detail below -
                                    Pnr : g25534011
                                    Ticket id : pmiqw0
                                    Order id : [protected]
                                    Trip id : gsrtc:1531srtnhrnrv46:9418:2:567:[protected]
                                    From surat to bharuch at 15:31 hrs,[protected]
                                    Name: gsrtc

                                    Boarding point: surat
                                    Reporting time: 15:31 hrs.
                                    Seat (S) #: 12,
                                    I reached bustand at 15:15 and asked bus conductor this bus going to bharuch and show my booked tickets. He denied. And i also asked at enquiry he didn't confirm me bus number. And at online ticket also no bus number or conductor contact number. And he also not allowed to check in another bus that ticket. Totally ridiculous system. So please update you system
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                    PFA ticket booked by me from Surat central bus stand to Ahmedabad Nehru Nagar dated 17-jan19 in Ukai-bawla Sleeper coach. Sitted bus was arrived instead of sleeper bus. I didnt travel in that bus.

                                    Ticket amount -290.

                                    Ticket is attached here & refund amount
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                                    I lost my pass and i have passenger pass ID but depo reservations'boy not issue my pass on old ID. he is say please issue new id and pass. why i spend money to get new id. i have a already old id. talking behavior of reversion boys is to rude. please note the complain and revert me.
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                                      Dhaval Fotariya
                                      from Ahmedabad, Gujarat
                                      Mar 3, 2019
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                                      Address: Ahmedabad, Gujarat, 380008

                                      Hello, i booked 3 tickets on 20-02-19 from ahmedabad to vichiya. My journey date was[protected]. Due to strick of gsrtc we couldn't travel. So i cancelled it before 1 hour of our journey. So the message was delivered from your side that your payment will refunded in 10 days. But till now i cant get refund. So do needful. I attach here a pdf of our ticket.
                                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                        Bharat Sanap
                                        Mar 2, 2019
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                                        Address: Surat city bus stand, Surat, Gujarat, 395003

                                        I have book my journey ticket from redbus.Details are mentioned bellow.When I reached Surat central bus stop I enquired about the bus enquiry master said there is no such bus exist.Even they dont even know about any bus which I did online booking. now I am not able to cancel the tickets nor they are helping. If there is no such bus why did they provide all these details in redbus app. Please let me know what should I do to get my refund.

                                        Surat to Bhusawal
                                        PsngrName: Bharatkumar sanap
                                        TripCode: 1600SRTNAGPRACS
                                        PNRNO: G25503558
                                        JnyDate: 02/03/2019
                                        DepTime: 04:00 PM
                                        SeatNo: 6
                                        Class: AC SLEEPER
                                        BoardingPt: SURAT Central Bus Stand
                                        redBus TIN: TN3Z42832031
                                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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