Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Conductor told me to stand a depature point and a already reached 5 minitus before the exact time and when i call him he told that bus already gone.. And bus didn't stop for us we are three passangers at 5 o'clock morning running around and we lost our bus... This is completly disappointment for us.. That conductor don't talk us truly so we lost our bus

Madhapar chokdi gsrtc pick up stand in rajkot has good facility for sitting. But, the washrooms are locked. There is no public washroom in nearby area. Most travellers face problems due to it. I have also seen some doing open defacation nearby. Most travellers have bags and interstate travellers of jamnagar and dwarka route also use the stand to change bus from gondal chowk. It is really shocking to see washrooms locked. Washrooms are made for travellers convenience with taxpayers money. The washrooms should be open and functional. If you can't do that, request a public washroom with local municipal corp. There is no washroom at gondal chowk also. The two points are main bus points for travellers. Washrooms are needed here the most and not 1 km away from that in the city because of luggages.

My reservation has been cancelled due to busstrike. Please start refund process as early as possible.
My details:
Pnr number : g25290959
Date of journey : [protected]
Journey from : surat
To : palanpur
Class : sleeper
Departure time : 9:00 pm
Trip code : gsrtc:1945nvsplnsl30:1831:2:1234:[protected]
No. Of seats : 2 (Adults=2)
Seats no/s : 5, 6

I m at bus of narayan sarovar. Mangrol route bus from bhuj. They are stopping bus after madhapar n buy pomegranate on duty. When i have no option to choose for departure place in bhuj. I am seating from jubilee then conductor told me u get not seat i[censored] r coming from jubilee.
One time it was late by 5 minute i failed to pick up the bus from bus station n then many difficulties i bared. If i m single lady what can i do?

Hello sir, i'm traveling from dahod to ahmedabad and all time we getting late just bcoz of conductor is not available in bus and in all destination place of intermediate routes driver have also manage conductor responsibility and and all time we getting late 5 to 10 min in all intermediate place. So i request u plz provide us conductor in all express highway bus asap.

Name: anjali jariwala
Mobile number: 81*29
Journey from: surat central bus busstand
Journey to: ahmedabad central busstand
Tripcode: 2330srtnhrnrv46
Pnrno: g25336961
Doj: 22/02/2019
Deptime: 23:30hrs
Seatno: 6, 7, 8
Class: volvo
Boardingpt: surat
Txn pass: hmhqunm3
Booking date: 21/02/2019
Booking amount: 1426/-
Reason for refund: no bus service

I am travelling in the bus from anand to ahmedabad via express highway. The seats were already unreserved and i occupied it on the first come first serve basis. Then the other passenger comes in and argues that he has kept his handkerchief there (Just on 1 seat) and so all the three seats belong to him. I denied that and refused to get up. Then he started quarrelling and pushed me out of the seat to occupy it.
Hence i argue that the person is caught and legal complain is filed. Also the conductor did not hear to the complain and raised her hand from the matter. The bus number is 4265 as i remember just last 4 digits. The conductor says that she does not even remember the bus number.

Hello sir
This is pratik bhavsar from mandvi
I want to give you a complaint about irregularity of our morning bus gj 18 v 1381. Timing 8s 6.45 am from mandvi to surat.
So many times we have complaint about problems to. Mandvi depot manager but he is not taking any necessary steps till now.
Every day most of people came to surat for job and we have bio metrics attendence systems in our offices.. So we have to reach at our office on time. I just want to tell you that pls look in to this matter for bus speed, regularity of drivers and bus timings
Because you also know about the traffic when we enter in surat at sardar market and sahara darwaja we are not able to reach at offices and got salary cut for being late.

Kindly do needfull regarding this and solve this problem asap..

My contact num us. [protected]

I booked volvo bus ticket for 3 march 2019 from surat to bharuch. Ticket detail below -
Pnr : g25534011
Ticket id : pmiqw0
Order id : [protected]
Trip id : gsrtc:1531srtnhrnrv46:9418:2:567:[protected]
From surat to bharuch at 15:31 hrs,[protected]
Name: gsrtc

Boarding point: surat
Reporting time: 15:31 hrs.
Seat (S) #: 12,
I reached bustand at 15:15 and asked bus conductor this bus going to bharuch and show my booked tickets. He denied. And i also asked at enquiry he didn't confirm me bus number. And at online ticket also no bus number or conductor contact number. And he also not allowed to check in another bus that ticket. Totally ridiculous system. So please update you system

Hello, i booked 3 tickets on 20-02-19 from ahmedabad to vichiya. My journey date was[protected]. Due to strick of gsrtc we couldn't travel. So i cancelled it before 1 hour of our journey. So the message was delivered from your side that your payment will refunded in 10 days. But till now i cant get refund. So do needful. I attach here a pdf of our ticket.

I have book my journey ticket from redbus.Details are mentioned bellow.When I reached Surat central bus stop I enquired about the bus enquiry master said there is no such bus exist.Even they dont even know about any bus which I did online booking. now I am not able to cancel the tickets nor they are helping. If there is no such bus why did they provide all these details in redbus app. Please let me know what should I do to get my refund.

Surat to Bhusawal
PsngrName: Bharatkumar sanap
TripCode: 1600SRTNAGPRACS
PNRNO: G25503558
JnyDate: 02/03/2019
DepTime: 04:00 PM
SeatNo: 6
Class: AC SLEEPER
BoardingPt: SURAT Central Bus Stand
redBus TIN: TN3Z42832031

I have lost my grey leather jacket with important documents at vadodara gsrtc depot. I spoke to the security there. I would be really really really grateful if you could help me find the jacket. Most probably it was in one of the volvos that i had mistakenly boarded and then driver told me i was in wrong bus so i got down. It could be also in the waiting chairs around the gsrtc bus stops. Kindly help.

I have booked my ticket from surat to borsad in ukai-keshod bus. Pnr - g25424963. When i entered in bus i saw my seat is very dirty and i had informed to on duty conducter. But i am surprised because conducter ignore my complaint and not answered. Bus also late departure on 05:30 pm from surat. After that driver informed to me that bus not going in borsad busstand only drop me at borsad chokdi. When my ticket booked to borsad busstand. I need to revert my ticket charge because of my dissatisfaction.

Respected sir,

my name is sunil gohel & i am handicap person. I have handicap card but my problem is i can not book ticket online with handicap benefit. For that either i have to go bus station or travelling without booking. And travelling without booking is very complicated for handicap person. So my request please give option for handicap person to book ticket themselves either gsrtc website or gsrtc apps with handicap benefit.

This is to inform that i have booked ticket online on gsrtc website from bhavnagar to Baroda in bus on 24th Feb 2019. From bhavnagar. The amount was deducted from my account and transaction was failed. Still not received any refunded amount and it was done second times and all the times it was same result. amount was deducted but showing transaction failed and could not book the ticket. i talked to customer care but there is no such response on it.

Can I have solution for that?

OB Reffrence number : GS7591850

I have tickets (ticket no.081280)from Ankleshwar to Surat.but my dropping point is simada Naka located before Surat but Bus not stopped at my station and driver stopped it 4km away from it so I want to know my rights.why don't dropped me while I pay for it.
My time and money wasted also I abused.
I can register complaints in consumer forum regarding it.
Please GIVE me answers regarding this issue.
Thank you.

Gsrtc passanger

I had booked 3 tickets on GSRTC using paytm mobile application, as bus didn't arrived please refund my money. Please find required details mentioned below :-

PNR Number : G25328308
Date of Journey :[protected]
Service Start Place : Ahmedabad
Service End Place : Surendranagar
Journey From : AHMEDABAD NEHRUNAGAR
Journey To : SURENDRANAGAR
Boarding Point : AHMEDABAD NEHRUNAGAR
Class : EXPRESS
Departure Time : 8:26 AM
Trip Code : GSRTC:0815ABDSNREXP51:157:1:1628:[protected]
No. of Seats : 2 (Adults=2; Children=0)
Seats No/s : 4, 5
Passenger Details : (1) Amar N Kapasi, (2) karan Dave
Total Chargable Amount : 200

PNR Number : G25328465
Date of Journey :[protected]
Service Start Place : Ahmedabad
Service End Place : Surendranagar
Journey From : AHMEDABAD NEHRUNAGAR
Journey To : SURENDRANAGAR
Boarding Point : AHMEDABAD NEHRUNAGAR
Class : EXPRESS
Departure Time : 8:26 AM
Trip Code : GSRTC:0815ABDSNREXP51:157:1:1628:[protected]
No. of Seats : 1 (Adults=1; Children=0)
Seats No/s : 15
Passenger Details : Aalay Shah
Total Chargable Amount : 100

Total Refundable amount : Rs 300

I have tried to book two tickets on 11 january from gsrtc website but my ticket is not booked and amount is deducted from my account and i still did not get any refund from gsrtc.
My ticket booking is saying success as i viewed in booking history but the seat no. Is not showing. Please find the attachment print of both the tickets.
It is already been 45 days since booking. So, please issue me the refund.

I traveling in the bus bhabhar to ahmedabad today i. E25.02.2019
The bus capacity is of around 50 passangers but it carry more than 90 passangers between sihori station to patan station which is very harmful to the public and illegel so i would like to request that the driver and conducter should instructed that they should be stricly follow the rules. Otherwise it may create a problem in the future

I am coming from ahmedabad to rajkot in gj18 y 1402 bus mangrol depot bus, in this bus conductor's behaviour is so rude not drop the place as guides by passinger... Intact he drop 20 km far from destination place...

St bus is so bad... Have gujrati ma saheb

Conducted bajva uper aavi gyo kaslo pakdi marva lagyo... Paisa sarkar na khava nne kamm imandari thi nathi karvu... Tamane to uperwado jove che...

St bus rude experience..