Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Dear sir,

I have made reservation from ahmedabad to taloda in bus chopda mh

I have made reservation for seat no 17 and 18 and thereafter i cancelled under partial cancellation one ticket and received current travelling passenger mail on 11:05 pm 16/02/2019 after cancellation

Now passenger boarded in bus and not given seat and also help center not does not help and said go for refund, the passenger in 47 years age and not having good health still without out mistake they have given reservation to other passenger and not allowed another seat also

It is mental harassment and shown non-corporation on public service

Now i don't want refund, we are staying in taloda mh we want they authority whose nos are displayed on site which does not ring or they bother to receive should come to our place at consumer forum office and officially say sorry to poor customer who are still using public service

My complaint is that i had booked 2e tickets for the journey from ankleshwar gidc to sinnar, class sleeper on 13/02/19, but on that day sleeper bus didn't come, seater bus was come. I asked to conductor, he told me that register a complaint for refund so i am giving details as below.
Pnr no is g25142831, trip code, 1500nhrnrshrd30, gsrtc ob, reference no is gs7497908.

So please refund the amount.
Thanks and regards,
Sharad ghuge
([protected])

Respected sir,
Complaint for bus number gj18 z4764.
Deesa junagadh.
Date 15 feb 2019

Currently i am travelling from ahmedabad to rajkot. I have booked 3 tickets from deesa to rajkot. My mom and sister got their seat and i was unable to join them from deesa.. And i joined them from ahmedabad.. During that time the bus conductor's behaviour was pathetic and unacceptable. I have paid money to state transport for my safe and peaceful journy. But the attitude of bus conductor and the way he was talking with ladies was the wrost..
We book tickets early to reserve the seat... Instead of that he was showing his own attitude..
Above all this... The way he was talking to passenger is the wrost..
He started explaining me his duties and he said its not his duty to cordinate with bus driver...
So kindly take some actions against this kind o[censored]nacce and over attitude behaviour

Respected sir,

My name jiten. I am travelling on 15 th feb 2019. Jamnagar to mandvi.
My route no. Dwkjmngddmdv
And my pnr number is g25198469.

My complaint is when i have booked seet online but when i am traveling the bus seat are not are available as per orgenogram and when i am calling customer care officer she did not given answer properly. I am calling more then 3 times but she is cut my call and she is did not answer properly.

Bus no gj 18 z 4201
Rajkot-gondal-amreli route
Gondal depo bus
Customer is doing smoking in the bus.
Date - 15/2/2019
After telling to customer, customer is not support. Please provide alternate solution so people are thinking twice before doing smoking in bus.
Give more power to conductor so conductor can charge the customer.
Kindly look the matter

Sir mera vapi se booking tha 10/02/2019 ko bhavnagar ka vo bus vapi depo nahi aayi aur me ratko 3 baje tak vapi depo me raha aur sathme ledis bhi thi aur condutur ko call kiya to co batata he k ham naye he hame malum nahi he k depo kidhar he sir please iska replay dijiye
Vapi to Bhavnagar
PsngrName: z m rajani
TripCode: 1900DADARBVNACS
PNRNO: G25093753
JnyDate: 10/02/2019
DepTime: 10:35 PM
SeatNo: 7, 8
Class: AC SLEEPER
BoardingPt: VAPI
Pltform:
redBus TIN: TN3C32666901
Please carry your Original photo ID during journey.
T&C apply
GSRTC care:[protected]/[protected]

Vapi to Bhavnagar
PsngrName: m m rajani
TripCode: 1900DADARBVNACS
PNRNO: G25094071
JnyDate: 10/02/2019
DepTime: 10:35 PM
SeatNo: 27
Class: AC SLEEPER
BoardingPt: VAPI
Pltform:
redBus TIN: TN3C54389581
Please carry your Original photo ID during journey.
T&C apply
GSRTC care:[protected]/[protected]

I have tried to book ticket of gsrtc Volvo bus from vadodara to ahmedabad on gsrtc site on 12/01/2019. Amount deducted two times as I tried twice .
l got msg from my bank for deduction of amount with reference no. [protected] and [protected] for gsrtc23988.My name is Parth Sheth . I tried to contact via phone several times but fail to contact .I also mailed to them but still today I have not got any response from them.

Dear siri think we have to travel in government transport service so that thay earn profit.
Today i have ticket from baroda to junagadh the time of bus is 7:30 but till time bus is not arrived and nobody give us proper detail that when bus is arrived, so we are very disappointed to this service now i am not going to book ticket in gsrtc.
Bus was 1:30 one and half hour late and nobody give proper answer about time becuase actual time was 7:30 pm and bus arrived at 8 :50 pm.

Respected sir,

With reference to above cited subject i hereby admit that we have booked tickets from vadodara to dwarka and from diu to vadodara at vadodara depo.

Start trip was good but while returning we shocked to knew that our ticket is not valid as per bus conductor he told as per his chart no booking was made. Instead the booking made on different names.
We enquired further and tried to contact gsrtc but no phone was received and suddenly bus was left from diu. We could not do anything.

We did not found any reason why we not allowed to journey in bus even after getting a valid ticket.
Please enquire the matter whether it was mistake of gsrtc or conductor and process for refund with other expenses occurred during to unnecessary night stay at una and ordinary bus journey by own extra expense from una to vadodara by spoil the whole festival day of 15/01/2019.

Attached herewith
1. Ticket diu to vadodara.
2. Una to vadodara ticket (Own expense)

Tripcode:1500dhdbtdexp51, pnrno:g24903541 these are my ticket details i did not received my refund. I booked my ticket on 1st february and received message that amount will be refunded back in my account after 2-7 buisness days. This was e-ticket and i did nit received my refund. Please help me solve my problem and let me help ti get my money back.

I attempted following transaction from my kotak bank account number [protected]

1. Rs. 836.00 has been debited from your account no. Xx0964 on 05-feb-19 through kotak mahindra payment gateway vide ref no. [protected].
2. Rs. 836.00 has been debited from your account no. Xx0964 on 05-feb-19 through kotak mahindra payment gateway vide ref no. [protected].
3. Rs. 836.00 has been debited from your account no. Xx0964 on 05-feb-19 through kotak mahindra payment gateway vide ref no. [protected]
4. Rs. 435.00 has been debited from your account no. Xx0964 on 06-feb-19 through kotak mahindra payment gateway vide ref no. [protected].

All these 4 transaction ended up in failed transaction. E-mail i'd used [protected]@gmail.com contact number used [protected]

Bank account used [protected] with kotak mahindra bank

Request you to update on refund status as tickets were not issued and ended in some error

પ્રતિ શ્રી મેનેજર
ગુજરાત રાજ્ય

સવિનય સાથે જણાવવાનું કે આજ રોજ આપ સરકાર શ્રી ની બસ (વડોદરા પાટવેલ)માં 7:30pm 07/02/19 ગોધરા થી શહેરા સુરેલી ઘરે પરત જતા રસ્તામાં વાગજીપુર નામના શટેશન પર મને બસના ડ્રાઈવરે બસમાંથી ઉતારેલ નથી . કન્ડક્ટરે બેલ વગાડવા છતાં ત્યાર બાદ દોઢ કિલોમીટર બાદ શહેરા શટેશન આવતા મને ત્યાં ઉતારેલ છે ડ્રાઈવર ને મેં ફરિયાદ કરી તો
મને એવો જવાબ આપ્યો કે ચાલી નાખવાનું ભાઇ પગ શું કામના છે તારા આવો જવાબ આપ્યો. આપ સરકાર શ્રી આવા ડ્રાઈવર સામે કડક કાર્યવાહી કરે એવી નમ્ર વિનંતી
લિ : દિનેશ કુમાર પી પરમાર
મો: [protected]

Sir,
On date 7th february 2019 thursday bus was stopped at unauthorised hold at bavla for tea break for driver and conductor and their relatives.
Passengers had to wait for 5 minutes, already bus was late as scheduled time.
Bus was for bhavnagar from ahemdabad via dholera bus no. Was gj18 z 0831.
Bus is getting late at regular intervals
On date of 1st january bus arrived after 7 pm the time for reaching was 4.10 at nehrunagar..
On date 1st january same happened i was waiting at paldi after bus not arriving for 45 minutes i called customers care the suggested me cancel the reservation and go for another bus.

Sir today hu junagadh thi bhesan vari bus ma bhul thi besi gayo hato to pun me lady conductor ne tatkal jan kari hu ketli var bolyo mare utarvu se to pun te majburi thi 5 km cheta lai jai ne utare che manas thi bhul to thay pun aanye to majburi thi chete utare se and abhadr vartan kare se teni saksi ma tya na musafaro pun hata ae bus 2:00 vagya pachi upade te hati
Sir tame aana mate kaik pagla lejo naiter mano kyak time per pahosavu hoy to aava lady conductor ni manmani ne lidhe pahosatu nathi koik nu bhavisy khorvai jai se...

I booked a ticket and i cancelled it on the same day & i did it before 7 days then too i did not received my refund. Please help me getting this it seems that online booking is not efficient because after the cancellation of ticket refund is not yet processed. Resolve my issue my money is deducted and i got a message that money will reflect back after 5-7 working days in account.

I am doing journey from ahmedabad to surat dated 06/02/2019 day wednesday at afternoon 4 p. M. Driver was done drive good but when i reached vadodara after 6 p. M. And headlights are on and driver can't seen good vision. My personal opinion is some problems in eye side driver age was more than 55 years. He was doing 4 times serious overtake in wrong lane and his night vision was poor. Lots of time he loosed confidence. Please take appropriate action of driver of khedbrahma to navsari. Vehicle no. Gj18z3734. Without medical check up can't provide vehicle.

I have booked ticket from dhoraji to jamnager on date 14th jan 2019 for journey dated on 15th jan 2019 through gsrtc android application, bus journey name junagadh to jamnager gurjarnagari class, seat number 15, and booking reference number gs7257830, and completed payment reference number[protected] through hdfc by axis bank credit card. Payment has already deducted from my account but still no booking showed. I want money back for that booking reference number gs7257830. Later on as i booked same seat again on second try and booking successful and it charged me again with payment reference number[protected] and booking reference number gs7258277.

At 11th of jan i tried booking tickets for ahmedabad vadodara volvo for 3 times all the three times payment has been deducted and tickets haven't been booked. Same way on 14th of jan 3 times i tried booking vadodara ahmedabad volvo but same thing happened that day also. Amount deducted and transaction got failed. And till now no refund has came for the 6 times amount deducted of 231 rs.
Kindly refund total amount 1386 total of all 6 transactions asap.

Thanks,
Dharini bhavsar
[protected]
Sweetsonu. [protected]@gmail.com

Today on 4th feb 19 at makarpura vadodara bus stand i am waiting for valsad rapar bus. I enquir at enquiry counter for rapar buses at near by 1930 hrs at that time they told me that rapar valsad bus will be arrive at makarpura bus dipo at 2100hrs and presently i was seating at mkp bus stand from 2100hrs and now it's 2300 hrs till bus is not arrived... It's almost 2hrs waiting which is so embarrassing.. And here before some days banches available outside for seating and now it is not available.. So we have to either stand up or seat on ground with too much mosquitoes... Please impliment ur service

Respect sir,
I am respected studentof gandhinagar. On 3 feb, at near about 5:30 one bus which number plat gj11y9234. This bus break busstop poin sola bhagavat gate. When my friends whos in bus they asked about it so driver tell ”dhyan na hoy to na ubhi rye, biji bus aave j ema besi jav”.

When bus came at gandhinagar depo and i asked driver about all of it then conducteur and driver tell "tya amaro stop nathi. Dhyan na hoy to na pam rye".

Sir please aks me they are right or am i??

And also this property for public not any person break rules.

I have bus pass also. So please solve our problem as soon as possible. I hope u will solve as soon as possible. And contact us...[protected]